Property company work summary

Four articles on property company work summaries

Summary refers to analyzing and studying the experience or situation in a certain stage of work, study or thinking, and making regular conclusions. Written materials can make us more efficient. For this reason, we must review and write a summary. So how to write a new summary? The following are 4 work summaries of property management companies that I collected and compiled. I hope they will be helpful to everyone.

Property company work summary 1

1. Work situation in the first half of the year:

(1) Comprehensive management

Comprehensive management service work It is not only the pioneer and banner in property management work, but also the central station and liaison office for owners and property management service contract content. It carries the important mission of communication, coordination, feedback, implementation, monitoring, reporting, processing, disposal, and statistics.

1) The company already has the second-level enterprise qualification level and is currently preparing materials for upgrading the first-level qualification.

2) Complaints and suggestions. In response to complaints, the relevant departments of the company immediately coordinated and made rectifications, promptly summarized experience and lessons, and reported the rectification situation and results to the owners through door-to-door visits. While doing a good job of explanation, they further listened to the opinions of the owners and gained their understanding.

3) Repair status. The customer service department promptly followed up on the content and problems reported by the community based on the actual situation, and established relevant files in a timely manner. There was no valid complaint caused by the repair report.

4) Sending, receiving and archiving management of files. Archival document management is also one of the daily tasks of the property management office, including property service information, company internal information, contracts and agreements, etc. Clerks classify and archive documents and improve the directory filing.

5) Company employee training situation. Employees carefully study the quality manual, procedural documents, and reception etiquette formulated by the management office, improve service processes in daily work, and make department work more standardized. Managers have all obtained professional qualifications and hold certificates to work. The company increases employee job skills and professional ethics training, creates conditions to provide department employees with opportunities to learn professional skills, and strengthens communication with various departments so that employees can enhance their professional knowledge and understand their work. Dynamic and correctly handle various contradictions and problems.

6) The company and the customer departments of each management office set up public notice boards in prominent locations to announce property charging items, standards and other property management-related information to facilitate owners to understand the legality and transparency of the property company's charges.

7) The company’s system requires employees to wear uniform company uniforms on duty and wear their work number plates in a standardized manner.

(2) Engineering maintenance

The good operating status and maintenance management of public facilities and equipment in the community are based on the acceptance and operation stage of the community. To this end, we have implemented the following management measures:

1) Pre-acceptance of facilities and equipment in the entire community (such as the number of equipment, installation location, equipment integrity, equipment testing status, equipment acceptance status, etc.), Under the supervision and cooperation of the installation engineer, the construction party has completed two-thirds of the rectification project.

2) Register the facilities and equipment of the entire community. Copy the equipment nameplate model, current, control range, etc., number the electrical shunt switches in the entire community and tighten the wiring pile heads in each electrical box, establish an inspection system and inspection form for the machine room; formulate central air-conditioning operating procedures and operation records, Carry out numbers and distribution diagrams for each system equipment; develop equipment maintenance record sheets; observe the total energy consumption in the community in real time, keep records of electricity and water consumption, and do a good job in energy conservation and consumption reduction.

3) Because the equipment is in the running-in stage, and because its usage is different from the normal stage, faults occur from time to time. For this reason, the management office has strengthened coordination and communication with relevant units to provide We conducted special discussions on existing problems and adjusted the focus of management work according to the actual situation. After hard work, the operating performance of the equipment put into use has been greatly improved.

4) A regular equipment inspection system has been implemented, so that equipment inspection and maintenance work procedures are posted on the wall. Maintenance personnel carry out regular inspections and keep records of inspections, which basically achieves the goal of public compliance. ***The work goal is to detect and deal with equipment problems in a timely manner.

5) Arrange the maintenance department to inspect the electrical fire protection facilities and other facilities and equipment in the community from time to time every day, conduct a comprehensive inspection, and report problems to the maintenance team in a timely manner; the quality management center personnel inspect the fortresses and cutoffs in the management area every day. Conduct a comprehensive inspection of the slope and garage. If cracks, subsidence, looseness and other engineering problems are found, promptly contact the project department of the development company for rectification, and notify the owner to pay attention to safety as soon as possible.

6) The lightning rods of the houses in the property management area were tested, and the problems found were promptly reported and rectified. Warm reminder signs for the community have been produced and installed to ensure the safety of the owners' houses and owners.

7) Do a good job in daily repair reporting.

(3) Maintenance of public order

1) Strictly implement the entry and exit system for external construction personnel, and regularly set posts to clear the decoration area, which greatly improves safety to a certain extent The effectiveness of management has also prevented safety complaints caused by decoration construction workers, and has achieved good results.

2) Strengthen the supervision of the entry of decoration materials. Materials transported into the community must be applied and registered in accordance with regulations. The Order Maintenance Department will provide effective on-site supervision at each link, and the materials will stay in the public area. Situations where the parts are kept overnight, damage to public facilities and equipment, sanitary environment during transportation, and illegal use of elevator transportation can be dealt with immediately.

3) Strictly implement the entry and exit management system for people and items. Construction personnel must cooperate with the inquiry and registration when entering and exiting with their credentials, and other personnel must cooperate with the inquiry and registration. All items leaving the house must have an "exit permit" signed by the regional unit and must be verified. Release, the strict implementation of these management systems ensures the institutionalization and orderliness of the entry and exit of items in the community.

4) According to the requirements of the fire management system, the Order Maintenance Department arranges special personnel to conduct special inspections of fire hydrants and fire extinguishers every half month to ensure that the fire equipment is in good condition. At the same time, a comprehensive self-inspection of fire hazards is carried out for the entire community. , notify all regional units in the community in writing of discovered safety hazards to make rectifications, mobilize all property owners in the community to strengthen fire protection knowledge training, set up fire protection specialists, implement the effectiveness of fire emergency plans, and organize fire simulation drills.

5) Order maintenance personnel should wear uniform signs, dress uniformly, and behave in a standardized manner when taking up their posts to create a good working environment.

6) Employees of the Order Maintenance Department implement a 24-hour gate duty system. Patrol members patrol designated areas at specified times and keep patrol records. Technical defense facilities such as the community monitoring system are in good condition and data is stored in a timely and complete manner.

(4) Environmental Management

The company has formulated strict cleaning procedures and inspection systems. The cleaning supervisor organizes and arranges the cleaning work in relevant areas and carries out inspections and rectifications every day. At the same time, we carried out special cleaning work on the peripheral construction environment such as decoration and rectification, and no safety accidents occurred due to insufficient cleaning work.

1) In order to carry out work more effectively, the cleaning area has been carefully and reasonably divided. Based on the actual situation of the community, we formulate cleaning work content and assessment standards, and supervise and manage the work of cleaning employees. Clean the uninhabited areas of the community and conduct intensive cleaning of the entrances and courtyards of each building to create a good living environment for the owners, which has won praise from the owners. Use the natural conditions of rainy days to clean the outdoor areas left over from the previous construction, clean the underground garage, and clean the fire protection system. Carry out centralized cleaning and maintenance of all street lights and sewage pipes in the community, and clean them regularly.

2) After each building is delivered to the owner, the management office assigns the cleaning and land reclamation responsibilities of each building to the post. The cleaning post, while carrying out daily cleaning work, has excellently completed the cleaning and land reclamation work of each building. Lay a solid foundation for later environmental sanitation management work.

3) Inform the owners of the precautions in the community bulletin board or notice board and promptly update the latest matters, including the cleaning of roof advertisements of the community houses, the installation of exterior wall tiles and air conditioner outdoor units.

2. Existing deficiencies and work plan for the second half of the year

Although we have achieved certain results in the property management work in 20xx and have received many praises from the owner, But we know that there are still many shortcomings that need to be improved and strengthened.

First, the overall quality of management personnel is uneven, and some personnel do not have a strong sense of service and their ability to actually handle affairs needs to be improved.

Second, there is insufficient communication and understanding with the owners, which should be strengthened in future work.

Third, the management of equipment and facilities needs to be strengthened to ensure the safe and normal operation of facilities and equipment, so as to avoid affecting the normal lives of owners and causing owners to be dissatisfied with management services.

Fourth, in terms of safety management, there are still situations where the order maintenance personnel have unstable minds and lack of work execution ability, which needs to be improved in actual work.

Fifth, targeted, practical and interesting knowledge lectures and cultural activities are often carried out in the community to enrich residents’ spiritual life, advocate the civilized trend of “mutual help”, and guide community residents to actively Participate in public security and firefighting work.

In response to the above issues, in the second half of the year, we will learn from experience and lessons, strive to improve the owner service skills and management level of employees, and do a better job. Continuously improve its own property management level and continuously improve various management systems of the community to contribute to the safety and stability of the community and the development of the company.

3. Suggestions for property management

1. Further strengthen the management of illegal construction and illegal decoration.

2. Further strengthen the guidance, supervision and management of the owners’ committee. It is necessary to strengthen the guidance of the owners' committees, do a good job in the formation, replacement and daily management of the owners' committees, strengthen business training, handle the relationship with the neighborhood committees, and truly help the community form a high-quality, reputable team that performs its duties in accordance with the law. Owners committee team.

3. Strengthen the publicity of laws and regulations related to property management such as the "Property Management Regulations", "Property Rights Law", "Contract Law", "Decoration and Renovation Management Measures", so that the majority of residents are familiar with and understand property management , accept and support property management.

4. Timely summarize and promote new methods and good experiences in community property management work. Property Company Work Summary 2

In the past year, with the care and help of organizations and leaders at all levels of the Real Estate Department, and with the understanding and support of all brother units, the management team and all of the Changxin Community Property Management Office Through unremitting efforts, employees achieved the goals set at the beginning of the year. The work of the xx Community Property Management Office in xx is now summarized as follows:

1. Operation and management situation

Improve various rules and regulations, establish an internal management mechanism, and the management team of the management office has always We regard improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving to obtain benefits from the market as the only way to achieve sustainable development in the future. To achieve this goal, high-quality service is the fundamental foundation. To this end, based on the principle of seeking truth from facts, we have established a series of rules and regulations that adapt to the needs of the development of the market economy and the needs of the company's development, and have increased the intensity of inspection and implementation. , so that all work can be carried out steadily with plans, methods, basis and purpose; at the same time, we adhere to the principle of "people-oriented, honest service", improve service attitude, improve service quality, "think about what the owners think, and be anxious about the owners' needs". "Urgent", all types of service personnel perform their duties conscientiously, are dedicated to their duties, are enthusiastic and proactive, civilized and courteous, fair and honest, handle repair reports and complaints from owners in a timely manner, and safeguard the legitimate rights and interests of owners.

In view of the special situation of households in subsidence areas, a series of service measures have been formulated: the city's lowest property fee standard of 0.2 yuan/㎡/month will be charged to residents, and the income and expenditure of property service fees will be made public. For maintenance work that is not within the scope of property management, if the construction unit fails to repair it in place, the management office will repair it in a timely manner free of charge, and the property repair telephone number is public. The management office provides services to owners in strict accordance with the content stipulated in the property service contract, standardizes property service charges, provides services of consistent quality and price, and eliminates phenomena such as "irregular fees, unfulfilled promises, and inadequate services" to improve the integrity of the industry.

2. Collection of property management fees

The management office is united and pragmatic, and the service awareness has been significantly improved. Only by continuously improving service quality can the property management company meet the needs of merchants and owners to the maximum extent. , can we steadily increase property income and establish a good corporate image.

Through the sweat of all employees in the management office, the work of xx community in the first half of the year was solid and fruitful. In xx, property management fees were collected for more than 260,000 yuan, of which the property fee collection rate for the second phase of Changxin Community exceeded 70 %, and the property fee collection rate of the outlets has also exceeded 50%. Property management personnel have gone deep into each household, carefully listened to the opinions and suggestions of residents, and actively adopted and improved them.

3. Specific maintenance work

In terms of basic construction and maintenance of the community, the maintenance team of the management office actively responded to the guidelines of the leadership of the management office and the company, and worked hard to complete every item Tasks are accomplished and temporary problems that arise are taken seriously. In the past year, repair calls from the management office have continued every day. However, the comrades in the maintenance class have always had a fiery heart and have not stopped their work because of vacation, nor because of the hot weather. As for delaying the work process, everyone rushes to the scene as early as possible and completes it seriously, regardless of whether they are at work or after get off work, day or night. No matter how dirty or tired they are at work, or how late they work, they never complain. Over the past year, the maintenance class has handled more than 2,000 maintenance items of various types, ensuring that residents in the community have a comfortable and safe living environment.

of high praise. As employees of Yuanfeng Property, we are deeply proud and confident. Of course, we also feel the pressure, that is, the company's rapid development requires the management office, and the company's brand requires the quality of the property management service brand.

New goals, new tasks, new challenges. In the face of opportunities and challenges, we have reason to believe that with the support, care and help of the company, and through the sincere efforts of all employees, working together and forging ahead, Yuanfeng Property Changxin Community Management Office will have a bright future and will continue to follow the company. At the same time of development, Yuanfeng Property Management Company and all employees of the company will receive greater development, realize the optimization of the value of the company and employees, and achieve sustainable development of the company's economy and employees' careers. Property Company Work Summary 3

Since I was transferred to the xxx Property Management Office this year, I have worked hard to adapt to the new working environment and job position, learn with humility, work hard, perform my duties, and have completed various tasks well. Work tasks, the following is a summary of the work since taking office:

1. Consciously strengthen learning and strive to adapt to the work

This is my first contact with property management work, and I am very concerned about the responsibilities of the comprehensive administrator. I didn’t fully understand the task. In order to adapt to the new job position and working environment as soon as possible, I consciously strengthened my study, humbly asked for advice and doubts, constantly clarified my work ideas, summarized my work methods, and now I am basically qualified for my job. On the one hand, we learn by doing, learn by doing, and constantly master methods and accumulate experience. I focused on taking the work tasks as the traction, relying on the work to learn and improve, and quickly entered the work situation through observation, exploration, access to information and practical exercises. On the other hand, ask books and colleagues to continuously enrich your knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I gradually understood the basic situation at work, found the entry point, and grasped the key points and difficulties of the work.

2. Care about your job and perform your duties conscientiously

(1) Do financial work patiently and meticulously. In the year since I took over the financial work of the xxx Management Office, I have carefully checked the financial accounts of the previous year, clarified the financial relationships, strictly enforced the financial system, and done a good job in every account to ensure the annual balance of payments and the achievement of profit goals.

First, make every entry and exit account well. The Most Comprehensive Reference Website For every incoming and outgoing account, I record it in categories and register it according to the financial classification rules. At the same time, carefully check invoices and bills and do a good job in bill management.

The second is to do a good job in monthly reconciliation. In accordance with the financial system, I detailed the income and expenditure of the current month, prepared financial statements on a regular basis, and conducted reconciliations in a timely manner according to the company's requirements. There were no omissions or misstatements.

The third is to collect service fees in a timely manner. Based on the actual situation of xxx, on the basis of further understanding and mastering the collection methods of the service fee agreement, I carefully make a distinction and collect and collect the service fees regularly according to the service fees agreed by Hongya Company, the owner and us. The services throughout the year 20xx The fee has been paid in full.

The fourth is to reasonably control expenses. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assist the director of the management office in managing finances. Especially in terms of recurring expenses, we strictly control procurement, consumption and supervision to prevent extravagance and waste, and also put forward some rationalization suggestions.

(2) Proactively manage copywriting. Over the past year, I have mainly been engaged in office work. I got started quickly with xxx's copywriting management and mainly completed the following two aspects of work:

First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully entered, arranged and printed them. According to work needs, I made forms and documents, drafted reports, etc.

The second is file management. After arriving at the management office, systematic and standardized classification management of files is a regular task for me. I adopt a combination of daily maintenance and regular centralized sorting to classify and archive files, and do a good job in registration and management of sent and received documents. .

(3) Carry out greening maintenance seriously and responsibly. The greening work of the community was handed over to me in October. For me, this is a first-time job. Due to the lack of professional knowledge and management experience, there is currently a shortage of greening workers. It is winter, and the situation of greening work in the community is relatively complicated. severe. I mainly did the following two aspects of work:

First, do a good job in the daily maintenance of community greening.

The second is to carefully check and accept the handover.

3. Main experience and gains

In the past year of working at xxx, I have completed some work and achieved certain results. In summary, I have the following experiences and gains:

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(1) Only by positioning yourself correctly and working hard to familiarize yourself with the basic business can you adapt to the new job position as soon as possible

(2) Only by actively integrating into the group and handling all aspects of relationships, In order to maintain a good working condition in the new environment

(3) Only by adhering to principles and implementing systems and conscientiously managing financial accounts can we fulfill our financial responsibilities

(4) Only by establishing a service Only by strengthening communication and coordination can we do our job well.

IV. Existing deficiencies

Due to relatively little work practice and lack of relevant work experience, the work in 20xx had the following deficiencies:

(1) Property management The content of the agreement governing service fees is not understood enough, especially the understanding of some past charging situations is not timely enough;

(2) The cost of food in the canteen is relatively large, which is easy to grasp at the macro level but difficult to control at the micro level;

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(3) The situation of greening work is severe, and we have to work harder on community greening management

V. Next steps

For the work in 20xx In order to do a good job in the new year, we will highlight the following aspects:

(1) Actively coordinate with xxx company and owners to further straighten out the relationship;

(2) Strengthen the learning and improvement of business knowledge, innovate working methods, and improve work efficiency;

(3) Manage finances and accounts well, and control regular project expenses; < /p>

(4) Find ways to manage the canteen well and handle the relationship between cost and food;

(5) Do a good job in community greening maintenance. Summary of the work of the property company 4

On January 18, 20xx, our property company entered the third phase of the resettlement community. Over the past year, all our employees have united as one, worked hard, had the courage to fight, continued to innovate, and further improved and improved the company's management and service quality, and achieved gratifying results: established an excellent property management team, created a scientific management model and advanced management concepts, management methods, as well as strict quality standards and work procedures; forming a professional division of labor system that combines service and management. Over the past year, we have carried out a series of work focusing on strategic planning, brand building, internal management, information communication, and service performance.

Make a strategic change in the concept of property management.

Since the establishment of our property management company, the management concept has undergone a profound transformation from management to service. We have abandoned the past attitude of being a manager and advocated a new service concept of serving and educating people and putting owners first. .

Even though our property management company has encountered serious challenges from the internal and external environment during its development, the concept of serving owners and users has been extended and has been widely praised. However, the company's management is not satisfied with the gratifying achievements. Instead, it takes a positive attitude to face the problems existing in the service process such as lack of professionalism, insufficient service content, low employee treatment, and high costs. Since the beginning of this year, the company has assessed the situation and begun to pay close attention to safety precautions, environmental sanitation and maintenance matters, and strived hard for brand building to improve the company's operational efficiency and competitiveness.

Brand building

Brand, with high quality as a solid foundation, the company regards how to improve the quality of property management services as the first choice goal of the company's operations.

1. Implement effective actions according to the ISO system

The company has made quality planning since its establishment, clarifying the company's quality goals, requirements, and goals it wants to achieve. To meet the needs of owners and users with the most appropriate service quality. Over the past year, the company has always set the goal of passing ISO9000 and ISO14000 audits. At the same time, it has also further demonstrated the company's high-quality service image in related aspects to owners and users.

2. Form a quality system centered on customer satisfaction

Since the company’s establishment, it has always regarded customer satisfaction and owner first as the center of its work, further confirming that the company is owner-centered Based on the business service concept, the company will continue to implement and improve service quality and improve service performance in the future.

3. Establish the goal of zero defects for Tianjian Property Management

After the establishment of the company, after repeated discussions and discussions, we believe that if we want to be unique, we must achieve zero defects in our work: Zero defects in service; zero defects in operation; zero equipment failures; and zero safety hazards. It is clear that the owner is not always right, but it is always the most important customer demand, fully prepares to meet the demand, and actively prevents possible problems.

Internal Management

1. Human Resources

Human resources are an important guarantee for the development of the company. At the beginning, due to the special location, the quality of the personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training to make employees become multi-skilled and achieved remarkable results. Employee training includes: corporate culture training, professional and technical training, etc., especially property manager qualification evaluation training for management and fire protection knowledge training and professional knowledge training for the security team. Through training, the comprehensive quality of employees has been improved, their work attitudes have been improved, employees' unity and cooperation have been stimulated, and service quality has been greatly improved.

At present, the company has built up a relatively complete human resource reserve, professionals with outstanding professional capabilities and comprehensive abilities; corporate planners who can make suggestions, etc., providing a broad space for the company's development.

2. Rules and Regulations

At the beginning, because the company had just been established, a series of systems and assessments were blank, which brought great inconvenience to the employees’ work. . In accordance with the principle of taking the law as the basis and having contracts to abide by, our company quickly issued a series of rules and regulations. Including: personnel responsibilities of each position, management system and assessment methods for staff in each position. The introduction of the system clarified responsibilities and authorities, and also pointed out the direction and provided a basis for the daily work of company employees.

3. Maintenance

At the beginning of the community’s move-in last year, the five apartments were built at an unconventional speed due to the rush for construction. However, the houses built at such a fast pace led to Difficult maintenance work after takeover. Since last year, our technical maintenance department has received more than 42 repair orders from owners. However, because the maintenance force was too weak last year and the equipment and facilities were still under warranty, most orders could not be repaired. Until the beginning of this year, our company tripled the number of maintenance personnel to perform maintenance day and night. At the same time, we increased the intensity of repairs to manufacturers and quickly solved the original problems. Now our department has promised to make minor repairs within three days and major repairs within three days. However, because various facilities are still under warranty, our company is still unable to complete many maintenance matters. However, our company still tried its best to repair it, especially the problem of messy wires between bedrooms in the apartment. When the repair manufacturer was ineffective, our company's maintenance personnel spent six days and six nights to fix everything and solved it with practical actions. Complaints from owners.

Recently, our company has replaced more than 20 light bulbs, more than 30 faucets and dozens of flush valves in four apartments in one go, bringing the maintenance integrity rate of supporting facilities in the apartments to over 98%.

IV. Security aspects

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