How to describe the real estate company to provide customers with high-quality housing?

1. Services provided by real estate agencies and employees to customers (1) and their commitment to provide high-quality and diversified services by taking advantage of the network. According to the needs of customers, find suitable houses in the market for customers to choose from; Or take the initiative to recommend the housing provided by customers to buyers. (2) Intermediary companies and their employees are not allowed to participate in real estate speculation and do not eat the difference in the process of providing intermediary services.

1. Services and commitments provided by real estate agencies and employees to customers.

(1) Take advantage of the network to provide high-quality diversified services. According to the needs of customers, find suitable houses in the market for customers to choose from; Or take the initiative to recommend the housing provided by customers to buyers.

(2) In the process of providing intermediary services, intermediary companies and their employees shall not participate in real estate speculation and do not eat the price difference. Instead of buying a good quotation at the first sight, we will give priority to introducing a good quotation to customers and help both parties to lease (or buy and sell) to reach a transaction as quickly and smoothly as possible at the most reasonable price.

(3) Try to provide housing information and the latest market information for customers' reference. If the customer makes an offer, the intermediary company will take good care of the housing information provided by the customer and will not disclose it without authorization.

(4) Arrange on-site inspection for customers for comparison. If the customer makes an offer, whether someone is looking at the house or making a counter-offer, they will reflect the latest market situation to the customer in time.

(5) Fair and just, try to assist buyers and sellers in bargaining, and urge both parties to reach an agreement through consultation and sign a house lease/sale contract.

(6) Before the buyer and the seller sign the house sales contract, the intermediary company will verify the real identity and property rights of the seller and inform the buyer.

(7) According to the customer's demand, provide customers with the service of collecting and paying the house payment. Intermediary companies will set up independent bank accounts to handle customers' money, so as to ensure the security of deposit and withdrawal of house money, which will be used for corresponding transaction procedures and will never be used for other purposes.

(8) According to the customer's needs, assist the customer to complete various procedures in the process of buying and selling, including a series of procedures such as bank mortgage, surveying and mapping, search of books, delivery of documents, transfer of ownership, and obtaining certificates.

(9) The fees shall be clearly stated and the actual price shall be stated, and no other benefits shall be accepted except the commissions and co-sponsorship transaction fees stipulated in various documents/agreements.

(10) If a formal commission invoice is issued to collect the deposit or house payment, a receipt is issued to guarantee and confirm all the house payment charged to the customer.

(1 1) Set up a customer service hotline, listen carefully to customers' suggestions and complaints, investigate independently and deal with them seriously; And officially announce the processing results when necessary.

2. Conditions for a perfect real estate agency.

(1) The customer network is extensive, various sources are abundant, and there are a number of regular customers, thus ensuring the smooth development of the intermediary company's business.

(2) Floor-standing chain operation. In order to attract customers and occupy the market, intermediary companies often have a large number of branches, which are located in the main residential and commercial areas of the city. Customers can choose any branch to consult real estate-related matters or provide services for themselves.

(3) High personnel quality and fast transaction speed. Intermediary companies have gathered a large number of real estate elites, each with a college education or above, and all the personnel are certified. In order to improve the professional quality of salesmen as a whole, the intermediary company has built an internal professional training system, hired instructors with rich real estate experience to carry out a series of trainings for salesmen, such as on-the-job, on-the-job, advanced and personal promotion, paid attention to the combination of theory and practice, paid attention to the growth of employees' work experience and mentality, gave employees broad development space and comprehensively improved their service mentality and marketing skills. High-quality professionals ensure fast transactions.

(4) Provide perfect pre-sales and after-sales services. In addition to striving for a deal, the intermediary company is also committed to providing customers with diversified pre-sales guidance and after-sales follow-up services, including providing free directory search and free advertising; Acting as search, mapping and printing, bank mortgage, transaction transfer, lease registration, tax declaration, telecommunications business and household chores.

(5) Provide formal and professional business consultation. Intermediary companies will hire lawyers and real estate experts who are familiar with real estate laws and regulations as consultants for a long time to provide professional and standardized real estate consulting services to help customers answer all kinds of doubts before and after buying and selling houses.

(6) Strong logistics support. In order to cooperate with the business operation of various business departments, the intermediary company will set up logistics departments such as information engineering department, marketing department, customer service department and enterprise communication department to help cooperate with the efficient operation of front-line departments.

(7) A complete real estate information network platform. In order to better handle business information, the intermediary company invested heavily in installing a computer information management networking system, and took the lead in establishing an internal and external information network. Internally, through the network platform, the inventory information of branches distributed in different areas of the city will be collected and exchanged in real time to provide customers with the fastest and most accurate inventory information; The external information network focuses on providing real estate information services to the public, collecting and publishing all kinds of real estate information in the property market, analyzing and forecasting market trends, making public internal and market transaction cases and other information data, and striving to promote the standardized, orderly and transparent development of real estate market information.

3. Rights and obligations of customers when accepting intermediary services

(1) The buyer has the right to make repeated field visits at the location of the house for comparison;

(2) The buyer has the right to know the property right of the house and the true identity of the owner;

(3) The seller has the right to choose which intermediary company finally clinches a deal;

(4) The seller has the right to choose the buyer with the highest bid; However, if the seller reneges after receiving the deposit, it shall compensate the original buyer for the loss of the deposit and the broker's commission.

(5) The customer has the right to ask the broker to clearly explain the contents of the contract terms, especially the main terms such as price, area, payment method, delivery status and transaction time, so as to avoid ambiguity.

(6) The customer has the right not to sign a sales contract without the other party's name, and requires the buyer and the seller to sign it face to face. There are illegal intermediary companies in the market who use the trust of customers to unilaterally sign contracts with buyers or sellers, concealing the buyer's bid or the seller's selling price, thus infringing on the interests of customers.

(7) The customer has the right to request the signing of a sales contract with a clear closing period, so as to prevent the intermediary company or other speculators from reselling the house to a third party by using the time between the signing of a temporary sales contract and the official delivery of the house.

(8) Customers should avoid entrusting others (including intermediary companies) with full authority to sell/buy houses. Because customers may use their trust and authorization to harm their interests.

(9) In addition to paying the intermediary commission, the customer does not need to pay additional fees such as construction fees and tea fees; However, the expenses incurred by customers in the process of construction and transaction, such as transportation expenses, are paid by customers themselves.

(10) Customers should respect the labor of intermediary companies and employees and pay their service fees accordingly.

Expenses.

(1 1) Customers should not contact customers introduced by the original intermediary company privately or through other intermediary companies.

In order to trade on their own and avoid paying commissions.

(12) Keep the house information provided by the intermediary company confidential.

4. Common sense of intermediary service

(1) Real estate agents are middlemen rather than agents.

In Guangzhou's second-hand market, owners have the freedom to choose different intermediary companies to put more than one set, and tenants/buyers also have the freedom to find housing in several intermediary companies at the same time. The written power of attorney signed by the intermediary company and the customer only confirms that the customer wants to buy and sell real estate through the intermediary company. Therefore, the intermediary company is at the folding point of buyers and sellers, and basically only plays the role of middleman. Its main role is to actively match and match the transactions between the two parties and collect commissions from both parties, rather than real agents. Brokers can only be as fair as possible, not protect the interests of one of them.

Hope to adopt, thank you.