Summary of work in furniture industry

Summary is a written material that reviews, examines, analyzes and evaluates a certain stage of study or work afterwards, which can guide our next stage of study and work life. So review well and write a summary. So what is the format of the summary? The following is a summary of my work in the furniture industry. Welcome to reading. I hope you will like it.

Summary of Work in Furniture Industry 1 With the support and help of leaders and colleagues in furniture stores, I have continuously strengthened my work ability and earnestly completed various tasks with an attitude of Excellence. My work ability has made great progress, laying a good foundation for my future work and life. Now I summarize some of my sales experience and work as follows:

First, study hard and strive to improve professional quality.

Because I worked at the grass-roots level in the furniture industry after graduation, I learned more about furniture institutions at the beginning of my work, which is of great help to my present work. I want to learn a lot about the industry and sales staff, so as not to be eliminated in the constant development and change of the times, and the work we do is also changing with the constant change of the times. The way to adapt to the needs of work is to strengthen study.

Second, keep your feet on the ground and work hard.

As a furniture salesman, we should be thoughtful and independent, whether in work arrangement or in dealing with problems. These are the unshirkable responsibilities of salesmen. To be a qualified direct seller, you must first be familiar with business knowledge and enter the role. Have certain ability to work under pressure, work hard, step by step, and pay attention to details. Secondly, we should take our work and everything given by our leaders seriously. Take it seriously, handle it in time, without delay, delay or perfunctory.

Third, there is a problem.

Through a period of work, I also clearly see that I still have many shortcomings, mainly:

1. failed to follow up and pay a return visit to the intended customers in time. Therefore, in the future work, we should classify the customer's intentions, mark them well, and pay a regular return visit to prevent forgetting the customer information.

2, due to limited ability, some things are not handled properly. It is necessary to strengthen the study of salesman norms.

Fourth, personal feelings and experiences.

1, don't contradict the customer easily. Listen to the customer's needs first. Even if you don't agree with your point of view, retort politely, give customers a positive attitude and learn to praise.

2. Ask the customer. Don't be shy about asking questions. Don't pretend to know what you don't know. Listen to customers' requirements and their craftsmanship with an open mind.

3. Seek truth from facts. Only by targeting different customers can we be realistic.

4. Know yourself, foster strengths and avoid weaknesses.

In short, in my work, through hard work and continuous exploration, I have gained a lot, but I also have a little regret. I firmly believe that I can do it well as long as I work hard.

Finally, I wish the furniture store prosperous business and rolling financial resources in the new year! I also wish myself a soaring performance in the new year!

Summary of the work in the furniture industry 2. I started working in the shopping mall as a shopping guide, and I worked in the shopping mall in a blink of an eye 1 1 month. In a blink of an eye, I have gained a lot from this year's work, which is summarized as follows:

First, treat all customers who come in as our relatives and friends.

This is my furniture shopping guide's working skills about mentality. Imagine how we will accept our relatives, friends or friends when they come in to buy their own furniture. With such a caring attitude towards customers, customers will still feel kind.

Second, pay attention to customers and sincerely praise them.

Sincerely praising customers is also an important skill in shopping guide work. Sincerely praising customers can also increase sales, not only increase sales, but also make shopping guides and shopping malls form a good impression among customers.

Third, the skills of using the calculator in the quotation process.

The quotation process of furniture guide needs repeated calculation and is accurate. Before receiving customers, you should prepare a calculator, pen and paper for recording and calculating. All these can prove that you are a professional shopping guide.

Fourth, a pleasant reception mood.

Try to be a warm and cheerful person. In the process of receiving customers, think of some happy days, let your cheerful mood infect customers, and let sales achieve good results.

Fifth, keep updating your greetings.

Many times, a polite and exquisite greeting from the shopping guide may attract customers into the store to buy. The most common greeting is "Welcome, please come in", but it can be changed appropriately, such as "Please come to our store to choose" and "Welcome, what can I do for you".

The above is my summary of the past year. I will continue to strengthen my professional knowledge and shopping guide skills in my future work and become an excellent shopping guide.

Summary of Work in Furniture Industry 3 As the manager of a furniture store, I summarized my work in the store this year as follows:

I. Spirit

An excellent store manager must have strong professionalism, love his job, be energetic and be brave in pioneering.

Second, knowledge.

This condition determines the sales ability of the store manager and is the basis for doing a good job in sales. Includes the following aspects:

1, commodity knowledge. Familiar with production process and quality characteristics (including fabrics, materials, paints, etc.). ), function (under what environment and conditions), specifications (including fabrics and products, etc. ), the production cycle, delivery time and inventory of all goods in the mall: understand the knowledge of the use, maintenance and repair of goods; Understand the relevant situation of competitive products in this industry;

2. Enterprise knowledge. It is necessary to master the company's historical background, business philosophy, production capacity, product structure, variety series, technical level, equipment, service methods and development prospects. Understand the company's sales situation and sales network in various regions.

3. User knowledge. Understand the consumption psychology and level of furniture buyers (including potential customers) and the basic requirements for their home environment layout.

4. Market knowledge. Understand the environmental changes and customer satisfaction of furniture market. Because when you communicate with customers, you effectively use body language (such as eyes and expressions). ) to convey your sincerity. Moreover, when introducing goods, it will only be counterproductive to gain customers' trust in our goods by attacking other similar goods, and even make customers feel disgusted. Finally, when talking about problems, it is very convincing to try to put yourself in others' shoes.

Third, know your customers.

When talking with customers, the store manager can start to understand the customers' choice intention from the aspects of customers' purchase motivation, housing living area, family decoration style, personal color preference and general economic situation, so as to introduce the goods in a targeted manner.

Fourth, seize the opportunity.

According to the different purposes of customers, different reception methods should be adopted. For customers with strong purpose, the reception should be active and quick, and the goods should be carefully demonstrated by using the other party's questions, and the opportunity should be lost; For customers who are hesitating and are "shopping around", the store manager should patiently explain the characteristics of this product to them, don't rush for success, and let customers think it over before making a decision; For customers who have become buyers of goods, we should keep in touch with the guests and focus on the company's services and other complementary goods, so as to avoid feeling left out.

Verb (abbreviation for verb) guides consumption.

When the customer already knows something about his favorite product, but is still considering it, the store manager can help the customer make a choice according to the knowledge of home decoration, tell him what effect this product can achieve, or casually talk about the high level of consumer groups of this product, thus effectively promoting the final transaction. The most important thing to guide consumption is that the store manager introduces products with profound professional knowledge and provides professional advice to customers.

Opinions on the treatment of intransitive verbs

In sales work, we often hear customers' opinions. A good store manager should not be disturbed by the different opinions of customers. The store manager should first try his best to provide the buyers with the goods they like, so as to avoid the emergence of objections or minimize them. The store manager should listen patiently to the objections that have appeared. If the customer's opinion is incorrect, he should explain it politely. On the contrary, we should sincerely express our gratitude.

Seven, pay special attention to after-sales.

After-sales service is a more important link than selling goods, and it is also a very important link to deal with the relationship between enterprises and customers. It can build consumers' trust in the enterprise, not only strengthen the relationship between merchants and customers who have bought goods, but also make them "repeat customers". At the same time, old customers can also influence customers and open up a broader market. We can do a good job of after-sales service from the following aspects.

1. Contact customers to ensure service. After the product is sold, it does not mean that the business relationship is interrupted. The store manager should continue to contact customers regularly, keep in touch and serve customers. If the customer is satisfied with the product, the store manager should fully fulfill the guarantee of assembly, maintenance and service, accept the customer's opinions happily and take improvement measures in time.

2. Record and save information. The sales department of an enterprise understands the changes of the product sales market by establishing customer files and keeping work records, which provides useful reference for analyzing and opening up the market and valuable information for improving after-sales service. The information that the store manager should keep and record includes: the customer's name, address, contact information, the name, model, specification, purchase quantity, transaction amount and other valuable information (products put on the market by competitors and their marketing characteristics, etc.). ), the purchase and non-purchase of customers in the sales process and the reasons, and what opinions are put forward on the products of the enterprise.

3. Analyze and manage key customers. Key customers are the core part of all customers, accounting for a large proportion of all sales profits in shopping malls. They are representative and influential in a certain social level, have taste in home selection and advocate trends. These customers can be selected from work records and customer files, and the store manager regards such customers as key public-private relations in after-sales work, which is an important marketing means; According to experience, some customers who may become key customers at some time in the future can be considered as potential key customers, and such customers must also attract the attention of the store manager.

This is the knowledge and experience I learned in furniture sales this year, including some sales skills. I hope that the furniture industry will usher in a new spring next year.

Summary of Furniture Industry Work 4 Sales is a process. Getting the customer's contact information means that the customer is willing to include you in his choice plan, which increases the possibility of successful sales. Stores are the most important units to collect customer information, so it is necessary to strengthen the collection of store information. The summary is as follows:

First of all, in terms of furniture expertise:

1) product knowledge: strengthen the familiarity with the production technology, material characteristics, specifications (including fabrics and products), production cycle and delivery date of office furniture products. Understand the use, maintenance and repair knowledge of products; Understand the relevant situation of competitive products in this industry;

2) Company knowledge: In-depth understanding of the cooperation background, product production capacity, production technology level, equipment, service mode and development prospect between the company and other furniture manufacturers.

3) Customer demand: Understand the consumption psychology, consumption level and basic requirements of furniture buyers (including potential customers) for producing products. 4) Market knowledge: Understand the trends and changes of the furniture market and the purchasing power of customers, and conduct market analysis in different regions.

5) Professional knowledge: further understand other technical knowledge related to furniture, so as to better communicate knowledge and business scope with different customers, and understand the changes of design thinking of different decoration design companies in the new year, so as to better cooperate.

6) Service knowledge: understand the basic etiquette of receiving and meeting guests (pay attention to the taboos of foreign guests and social knowledge about nationalities and religions), and handle documents seriously, seriously and quickly; Effective use of body language (including posture, language, movements, etc. Passing information is an effective way to gain trust.

Second, their own sales culture:

1) Psychological testimony at work. Under the leadership of Mr. Pang Zong and Mr. Geng Le, we have carried out a series of basic quality training such as strengthening self-awareness, self-analysis, customer analysis and signing skills, and then.

Back support has made a more comprehensive preparation for me to know and face different customers and cultivate different negotiation skills in future sales. I will definitely think of you when I get a high salary, and I will definitely thank you with my actions. You all gave me opportunities and platforms for development. It is precisely because I have learned a lot of sales skills from you, improved my negotiation ability, and based on these previous experiences, I believe that I can grow independently in my post more smoothly in my future work. In the course of my work, I have grown a lot with the careful training and example of the two leaders. Thank you for your help in my work. These are the accumulation of my knowledge and wealth.

2) Adjustment of professional mentality. A salesman's day should start at the first sight in the morning. Every morning, I will wake up from the cheerful and radical alarm, and then greet the day's work with a full of energy and happiness. If I have less experience than others, then I am more honest than others; If I don't have as many lists as others, then I am better than others.

3) Development of key customers. Here I want to say: I have classified all my customers; If there are customers such as AB, I will treat the customers of Class B as Class A, so as to have one more Class A than others, and one more Class A will give me one more chance. Visit customers at least three times a week. I think attacking customers is the same as setting goals. First of all, we should focus on becoming customers. Only in this way can we achieve results. When the key customer approves, I will shift my energy to the second key customer.

4) Training of signing skills. Although I have been in the company for three months, it is a pity that I have not signed a single order, such as how to get customers → follow customers → business negotiation → scheme design → successful signing → after-sales installation → after-sales maintenance → interpersonal maintenance. We need to strengthen our understanding of such a process.

5) Shortcomings in your own work. Business experience is not rich enough, and the toughness and business skills of salesmen need to be broken. I hope to improve my own shortcomings as soon as possible, give play to my own advantages, lay a good foundation for future sales business, and improve my self-confidence and business sales ability. I want to practice and summarize in my future work, actively learn and consult the business knowledge of old salesmen, and improve my sales skills as soon as possible.

Summary of Work in Furniture Industry 5 In a blink of an eye, 20xx will wave goodbye. On the occasion of the new year, there are too many feelings and surprises when I think back on the road I walked in an incredible house for more than half a year. Although I don't have much achievement, I have a calm mind.

In these seven months, there have been failures and successes, and my business knowledge and ability have been improved. First of all, I have to thank the company for providing me with such good working conditions and working environment, and the experienced leaders gave me guidance and took me forward; Their actual combat experience has benefited us a lot. What we learn from them is not only the way of doing things, but also the truth of being a man. Being a man is the premise of doing things. Looking back on the course, I got a lot of gains and feelings, mainly in the following aspects:

1. Only by putting your position right can you better adapt to the work. In my daily work, I keep learning daily management affairs. By studying the workflow of administrators, I understand the basic working ability that a qualified administrator should have. To work in an incredible home, we must first make clear that we are an incredible person. Our work process represents the image of the magic house, and our work results represent the interests of the magic house. Always remember to be a qualified manager. Here I want to thank those who give me happiness and encouragement in my work.

Only by handling everything fairly can we do a good job in the relations between all parties. Shopping mall is a very complicated communication place for people, and my job is to manage the business order of such a place, requiring every merchant not to smoke, eat or chat with the shopping guide in the store. There can be no special management. Only by handling everything fairly can we convince everyone.

3. Only by adhering to the principle of implementing the system can we improve our performance. In daily work, we often meet tricky merchants or customers. At first, I was a little timid because I was a novice, but after communicating with the leader, the leader told me that it was no problem to be tough as long as I followed the work rules of Easyhome. So in my later work, I insisted on the principle of putting the interests of Easyhome first in my work and leaning towards customers in after-sales, and handled various affairs seriously with outstanding achievements. After the meeting, carefully read the minutes of the meeting, understand the spirit of the meeting of the leaders, implement the instructions of the leaders in the work, and improve the work performance.

Only by keeping a good working condition can we finish our work better. Every day when I go to work, I will go to the office 15 minutes in advance, make a good work plan for the day, adjust my mood, and will not bring some negative emotions into my day's work. My work philosophy is to work happily and smile at everyone. Some merchants said, "Why are you so happy to see you every day?" I said, "If I work happily, I can drive you to work happily!" " Only by maintaining a good working condition every day can we have higher working efficiency and complete all the work better.

The business department is a passionate team. In this team, I will do my job wholeheartedly. I will fight side by side with everyone and finally share the joy of completing the task. I will study hard, sum up problems and prepare for future challenges. The following are the problems I encountered in my work and their solutions:

1. The management technique is relatively blunt and the management strength is not in place. In the usual work, some businesses are greasy, and they like to find reasons for violating the store rules. Sometimes I deal with problems and mechanically move the work rules, which can't achieve the effect of dealing with problems, and I will be complained by merchants. So some questions should be taught both hard and soft. Explain the problem clearly to the merchants, and take the principle that fines are not the purpose.

You can't stick to the rules, the means to solve problems are good means, and the management that can achieve results is the management of strength.

2. The expression is too simple, and the expression can't fully achieve the effect. When I express a problem, I just explain it clearly and tell the merchants what the effect will be, but sometimes the merchants don't pay attention to it. So when explaining a problem, I want to give an example and be reasonable. For example, when a customer complained about xx brand, the store had negotiated with the customer at that time, but it had not been handled at the appointed time, which led to the customer complaining again. However, actively communicating with customers before the second complaint will not lead to the second complaint of customers, which will neither cause customers to be angry nor cause customers to be angry. This kind of expression can let the merchants know how to avoid the second time, so as to avoid the escalation of complaints.

3. Lack of planning and insurance arrangements.

4. Respond to any information of customers in time; You can't simply ask and answer the customer's reply, but try to be comprehensive and thoughtful, but you can't be wordy. Language should be professional and targeted, or you will lose the opportunity to continue the dialogue.

5. Quotation table, the quotation should be appropriate, neither too low nor too high; Good things cannot be sold cheaply, and ordinary products cannot be quoted at high prices. Because customers often judge your integrity from your quotation, and at the same time judge your familiarity with the product; If you quote a price far from the market for a very simple and ordinary product, even if you can't quote it for a few days, it means that you are not honest enough and don't understand this line at all, so natural guests will ignore it.

Suppose you start working in 20xx years.

Summing up my work in the past year, I still have many problems and shortcomings in my work, and I need to learn from other salesmen and peers in working methods and skills. At 1 1, I intend to learn from each other on the basis of my work gains and losses last year, focusing on the following aspects:

According to the sales situation and market changes of xx, I plan to divide my work into various regions. For old and regular customers, we should always keep in touch, give some small gifts or entertain customers when we have time and conditions, and stabilize the relationship with customers. Second; While having old customers, we should constantly get more customer information from them. Third; If you want to have a good performance, you must strengthen business study, broaden your horizons, enrich your knowledge, and combine business study with communication skills in a variety of forms.

1. Every month, more than 1 new customers will be added, and there will be several potential customers.

Before meeting the customer, you should know more about the customer's status and needs, and then make preparations, so that you may not lose this customer.

3. We should constantly strengthen our business study, read more books, consult relevant information on the Internet, communicate with our peers and learn better methods and means from them.

4. The working attitude towards all customers should be the same, but don't be too modest. Make a good impression on customers and establish a better image for the company.

5, customers encounter problems, can not ignore, we must try our best to help them solve. In doing business, we must be a man first, and let customers believe in our work strength, so as to better complete the task.

6. Self-confidence is very important. Always tell yourself that you are the best and you are unique. Only by having a healthy, optimistic and positive work attitude can we complete the task better.

The above is a summary of my work in the past year. If there are any shortcomings, please criticize and correct them.

Thanks to the training of the company and the careful guidance of the boss and people who care about me, I will definitely work with a proactive, confident and passionate attitude.

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