How to protect consumer rights and interests

There are five ways to protect the rights and interests of consumers: negotiation and settlement between the two parties; requesting mediation from a consumer association; filing a complaint with an administrative agency; arbitration with an arbitration agency; and filing a lawsuit with a judicial agency. The statute of limitations for filing a lawsuit with a judicial authority is three years.

Sellers must be responsible for the quality of the products purchased by consumers

Article 40 of the "Product Quality Law" stipulates:

The products sold have the following conditions: 1. The seller shall be responsible for repairs, replacements, and returns; if losses are caused to consumers who purchase the products, the seller shall compensate for the losses:

1. The product does not have the performance that the product should have and does not explain it in advance.

2. Does not comply with the product standards indicated on the product or its packaging;

3. Does not comply with the quality status indicated by product descriptions, physical samples, etc.

Legal Basis

Article 188 of the "People's Republic of China and Civil Code"

Litigation to the People's Court for Protection of Civil Rights The limitation period is three years. If the law provides otherwise, such provisions shall prevail. The statute of limitations shall be calculated from the date when the right holder knows or should know that the right has been damaged and the obligor knows. If the law provides otherwise, such provisions shall prevail. However, if it has been more than 20 years since the right was damaged, the people's court will not grant protection. If there are special circumstances, the people's court may decide to extend the time based on the application of the right holder.

Article 188 of the "People's Republic of China and Civil Code"

The statute of limitations for requesting the People's Court to protect civil rights is three years. If the law provides otherwise, such provisions shall prevail. The statute of limitations shall be calculated from the date when the right holder knows or should know that the right has been damaged and the obligor knows. If the law provides otherwise, such provisions shall prevail. However, if it has been more than 20 years since the right was damaged, the people's court will not grant protection. If there are special circumstances, the people's court may decide to extend the time based on the application of the right holder.