How to write a claim letter to the express company? Answer quickly, thank you!

I bought a mobile phone for my dad, but it was unexpectedly lost during the delivery. As a result, a series of events happened. I didn’t expect to get the full amount back, but I did. Through this incident, I still trained myself. Please remember that it is generally accepted that EMS is the best choice for express delivery of valuable items, otherwise the goods must be insured and weighed.

Claim letter

XXX Guangxi Branch:

I (Principal: A) entrusted your company (Assignee) to handle domestic express delivery business on the morning of April 8, 2008. The express items were a brand new Samsung SGH-L258 mobile phone and related mobile phone accessories. This business was handled by XX Send to XX, business acceptance ticket number: 1931096425. When the business is accepted, staff member B of your company will come to pick up the package in person. The pickup address is: Office No. XX, No. XX, XX Road. When picking up the items, after both parties verify the authenticity of the items in person, B will personally put them into a special packaging tape made by your company. After packaging was completed, B asked whether the freight payment would be settled in cash. After confirmation by the consignor, the shipping fee was charged 9 yuan, and no other additional charges were mentioned. After filling out the business acceptance form and pasting it on the item packaging, the entire business acceptance process ends. Witnesses to this process include: the trustee/trustee and other persons present when picking up the parcel.

On the afternoon of April 9, 2008, the express item was delivered to recipient C. The outer packaging was intact when it arrived. However, after unpacking, the recipient only found the mobile phone attachment, and the mobile phone itself was not in the special packaging. , so internal parts are missing. The recipient raised questions with the delivery person on the spot and refused to accept the item, and the delivery person agreed.

I (the client) believe that: 1. Your company did not follow formal procedures when accepting business. According to your company's business acceptance requirements: freight is calculated based on weight, and the unit of measurement is kilograms. When picking up the item, B did not weigh the item, so the weight of the item was not filled in on the document; 2. For items that were packaged by your company yourself and then unpacked and found to have missing parts, your company shall be fully responsible for the compensation. , and compensate the client’s losses in full at the original price. The mobile phone was purchased on March 28, 2008, with a purchase price of 1,950 yuan. This price is a real price. It is recommended that your company check the relevant market conditions to confirm the reasonableness of this price.

Because currently logistics companies generally have a long delay in handling compensation incidents. The customer is concerned about the claim first, and the investigation results second. Please ask your company to compensate the original price within 1 day from today. If this incident is man-made theft, it is illegal. Please investigate the truth of the incident carefully and file a claim as quickly as possible. I hope that the company's slogan "Cherish promises, give gifts and love." will not be empty words.

Attached: ID card of the client (copy)

Mobile phone purchase invoice (copy)

Delivery note (copy)

Applicant claimant’s signature: