What are the etiquette of speech?

What types of speech are there?

As a business person, many activities are inseparable from speech. Conducting research, having heart-to-heart conversations with people, conducting official negotiations, and receiving guests all require the use of speech. Common types of speech are:

One-way and two-way speech. Giving speeches, arranging work, and delivering speeches are all one-way conversations. They are delivered in a certain range according to the speech notes prepared in advance, or according to the purpose of the speech. They are required to speak in an orderly and hierarchical manner. Generally, they are one-way indoctrination. , complete it in one go, no pause, no discussion, no communication, just say what you want to say and end it. Inquiring about the situation, answering questions, exchanging views, negotiating, and greeting guests are two-way conversations. The content of the conversation needs to be constantly adjusted according to the object, occasion, and conversation process to make the conversation continue to advance and deepen.

Formal and informal speech. Speech involving official matters in formal occasions can be regarded as formal speech. It requires solemn and serious speech, and some even represent the position of the country, the party and the attitude of the government agencies. Informal speech refers to speech in informal situations. In some private situations, greetings with guests, conversations with acquaintances, and chats between colleagues. This kind of speech can be free, relaxed and casual.

Voice and silent speech. What expresses meaning through spoken language is spoken speech, including tone, wording, speed and intonation, etc. Conveying information and expressing feelings through movements, expressions and distance during conversation is silent language. Movements include head and hand movements, nodding and shaking, waving and clenching fists, all of which convey specific messages. Expressions when speaking are a common accompaniment to body language, expressing emotions, anger, sorrow and joy through expressions. Smile is considered the most beautiful language of human beings and is the basic expression that should be used when talking. Eyes are also an important body language. Eyes can reflect psychological and emotional changes and convey important information. When talking, spatial distance can also be used to reflect the degree of closeness. It should be determined according to the relationship between the two parties. The distance between conversations with relatives, friends, acquaintances and people with general working relationships is different.

Direct and indirect speech. A face-to-face conversation with the listener in the same place is a direct conversation. In this kind of speech, you should pay attention to the appearance of the conversation and the reaction of the listener. Telephone conversations are indirect conversations, so you should pay attention to abide by telephone etiquette.

What are the etiquettes of speech?

Speech reflects a person's etiquette cultivation and must abide by certain etiquette norms. The main ones are:

Have a correct attitude. When speaking in official activities, the correct attitude should be enthusiasm, sincerity, stability, and simplicity. Enthusiasm is the basic requirement for speech. Speech that is indifferent, listless, and weak is not contagious and cannot achieve results. Sincerity and sincerity are the basic attitudes in speech. Only by being sincere and treating others sincerely can you gain the trust of the listener. Hypocrisy, pretentiousness, and flashiness are all undesirable. Speech must also be steady, and being steady is a sign of maturity. Only stability can give people a sense of security and increase credibility. Any frivolous language, expressions, and actions should be avoided. Being easy-going means getting closer to the person you listen to. You should not be arrogant, arrogant or domineering.

Looking focused. Focus is a kind of respect for people. When talking, you must concentrate. You must not look around, look here and there, or do other things while talking. It is impolite to flip through books, read newspapers, watch TV programs, or review documents. If you appear careless and absent-minded, it will also affect the other party's interest in the conversation and dampen the enthusiasm for the conversation.

The content is appropriate. The content of the conversation should be based on the actual situation of the conversation. When there is a clear topic, the conversation content should be relatively focused and should not be rambling or irrelevant; when there is no clear topic, you can choose some appropriate topics, which must be healthy, beneficial, interesting to the other party, and pleasant. . It cannot be something vulgar, sensational, absurd, or offensive. Civil servants, in particular, are not allowed to gossip about their leaders and colleagues or stir up trouble.

Express appropriately. Use the most appropriate words and tone to express your meaning. This is to express yourself appropriately. Different occasions, different objects, and different contents should have different tone, wording, intonation and voice.

Whether it is impassioned or low-pitched, slow or fast, harsh or gentle, straightforward or tactful, it all depends on the specific situation. No matter the target occasion, no matter what we talk about, the tone is always the same, which is also inappropriate.