How to get employees to serve with a smile

This is a hotel that I hope will be helpful to you. Points are not important to me. Smile training method

Source: Unknown Author: Li Xiaoqiang Time: 2009-03-11 13:23 Text size: Large, medium, small Clicks: 359 times

Core tip: Purpose: Improve service Quality, making customers feel friendly. Smiling is the service tenet of the hotel. Smiling is the most touching thing. However, long hours of work will make the body tired. It is no longer easy to maintain a smile. Smiling relaxedly is especially difficult. For If you keep smiling, what is a smile? The following are its main contents. A. Prerequisites for smiling service: 1.

Purpose: to improve service quality and make customers feel friendly when visiting the store

Smiling is the service tenet of the hotel. Smiling is the most touching thing. However, long hours of work will make the body tired. It is no longer easy to maintain a smile. Smiling relaxedly is especially difficult.

For If you keep smiling, what is a smile? The following are its main contents.

A. Prerequisites for smiling service:

1. Make happy memories frequently and strive to improve your work Maintain the happiest state;

2. Try to get enough sleep the day before work;

3. Affected by the "smile" of managers and supervisors;

4. Employees push each other to always "smile".

B. How to maintain smile service: Situation

1. If you think of yourself and (boyfriend or girlfriend) quarreling, you will definitely not be able to laugh out of worry, but if you continue Think about it from another angle, this is just a part of increasing your feelings.

You will also be encouraged, and your smile will show up unconsciously;

2. Working for a long time will make you feel When you are very tired, you should especially remind yourself not to

forget the service with a smile. You can take the time to go to the bathroom, wash your face with cold water, and relax.

3. Every day's regular meetings should professionally emphasize that "smiling" is a professional level that only professionals can achieve, so that service staff will smile out of pride.

4. Service staff must be more determined with the belief that "a smile can communicate everything".

5. The atmosphere in the workplace is pleasant.

C Factors triggering smile service

1. There is a good atmosphere at work.

2． Get praise at work.

3. The working hours are not very long.

4 I feel motivated to work.

5. In a position that I prefer.

6. Get along well with colleagues around you.

7. I am satisfied with my reception of guests.

8． The manager’s jokes during regular meetings are hilarious.

D method mirror story advertising slogan

1. Install magnifying mirrors in locker rooms and break rooms

a. Every employee needs to practice "smiling" in front of the mirror every day.

b. For other employees, the foreman observes and reminds them from time to time.

c. Each employee repeatedly experiences and practices his or her “best smile”.

d. Select the best smiling star every month.

2. Story of Eggplant EV

Each service staff performs self-monitoring on Eggplant or EV more than 100 times every day.

3. Advertising slogans

a. "You are so cute" in the staff locker room

b. In a conspicuous place in the lobby 〈〈Have you smiled today〉 〉

c. Replace every half month