What is the significance of the completion of Ali unmanned hotel?

The unmanned hotel has no one to operate, no waiter, no manager, and everything is handed over to artificial intelligence. After the guests arrive at the hotel, the front desk robot remembers their faces through face recognition technology. When checking in, guests only need to brush their faces once in the lobby self-service machine, and the background will automatically connect with the public security system to determine their identity information.

An unmanned hotel is not completely unmanned in concept. Its core significance is to optimize and even innovate the traditional business processes of the industry based on the existing Internet technologies such as big data, Internet of Things, biometrics, etc., and realize the service upgrade in the form of "internet plus" to meet the consumption upgrade needs of users. Unmanned hotel is a smart hotel under the new retail mode.

Wang Qun, CEO of Ali Future Hotel, said: "With the improvement of the hotel management platform system, the human efficiency ratio of future hotels is 1.5 times that of traditional hotels of the same grade and scale." Through the digital and intelligent solution of this hotel system, Alibaba installed an intelligent brain for the hotel, which is another new attempt that Ali has always emphasized to empower the industry.

The unmanned hotel embodies Ali's top technical resources: Dharma Institute is responsible for the architecture, Alibaba Cloud provides big data, artificial intelligence laboratory designs robots, intelligent scene division completes the digital operation and intelligent service center of the hotel, and Tmall provides the supply chain of hotel bedding.

Ma Yun spent hundreds of billions in the layout of high-tech fields. The most important purpose is not to promote the development of technology, but to serve these technologies in the new business model. As a brand-new business model, Ali unmanned hotel has obvious effects in improving service efficiency, saving labor costs and building a fresh consumption experience. There is no doubt that Ma Yun has taken the lead in the unmanned service business.

It is worth mentioning that the guest's face will become a passport, and you can enjoy all the services of the hotel as long as you brush your face. After registration, the elevator will start the waiting system, and the robot will lead the guests into the room. The elevator recognizes the identity of the guests through the non-inductive body control system, and stops directly at the floor where they stay. Finally, the guests can open the door by brushing their faces and enter the room.

After the guests enter the door, the lights and TV sets are automatically turned on, and the air conditioners, curtains and other equipment in the room are operated by hand. Guests only need to give voice instructions to Tmall Elf, and they can operate automatically.

When a guest walks into a restaurant or gym, the face recognition system will automatically identify his identity and room number, and the order will be automatically recorded in the consumption list. Guests don't need to check out, they can leave directly after dinner or exercise. If you don't want to go out, you just need a mobile phone to order food, and the robot can deliver the food to the room.

Guests only need to check out on their mobile phones, and the system will pop up all the spending amounts. Click OK to leave the store at any time. At the moment of leaving the room, the elevator has also started the program to wait for the guests.