How can I complain if the clinic doesn't refund the money?

You can make a price complaint to the competent price department by telephone, letter, internet, fax or calling 12358.

Complaints about hospitals should go to the local municipal and district health supervision departments, or call the complaint telephone number of the health department or the national unified health hotline 12320. If it is a charge problem, you can directly find the local price bureau. At present, there are three solutions, namely, consultation, administrative mediation and judicial proceedings. Negotiate to solve problems: negotiate with relevant doctor leaders to solve problems. The hospital has a professional complaint supervision telephone number. When you call the corresponding personnel, you can reflect your personal situation to the hospital medical insurance department or hospital leaders and negotiate with them to safeguard your own interests. There is a medical dispute between a patient and a medical institution. Administrative mediation: reflect it to the relevant health bureau or health department through the media, and let them pay attention to mediation. Judicial litigation: go to court for litigation, which is organized by the court, and both parties to medical disputes solve their disputes through legal channels.

When a medical accident occurs, the medical institution shall bear the following legal responsibilities in addition to the liability for medical accident compensation:

1, medical institutions, medical accidents, by the administrative department of health according to the level and circumstances of medical accidents, give a warning; If the circumstances are serious, it shall be ordered to suspend business for rectification within a time limit until the practice license is revoked by the original issuing department.

2. Medical personnel responsible for medical malpractice shall be investigated for criminal responsibility in accordance with the provisions of the Criminal Law on the crime of medical malpractice; Those who are not serious enough for criminal punishment shall be given administrative or disciplinary sanctions according to law.

3. The administrative department of health can also order the relevant medical personnel involved in medical accidents to suspend their practice activities for more than 6 months and less than 0 years; If the circumstances are serious, his practice certificate shall be revoked.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive. Consumers have the right to require business operators to provide information such as the price, place of origin, producer, use, performance, specifications, grade, main components, production date, expiration date, inspection certificate, instruction manual, after-sales service or the content, specifications and expenses of the service according to the different conditions of the goods or services.