Monthly work summary at the front desk

The busy and substantial work has come to an end. Looking back on the work during this period, I believe you have many feelings. Let's summarize the past achievements into a work summary. I believe many friends don't know how to write the work summary. The following is the monthly work summary of the 222 front desk (5 general articles) that I have compiled for you. Welcome to read it. I hope you will like it. Summary of the monthly work at the front desk 1

In a blink of an eye, one month has ended. This half month has changed me a lot, and I have learned a lot. When I first entered the society, I encountered more problems and needed to learn interpersonal skills.

introduced by a friend, I came to work in Fiona Fang Express Hotel on schedule. With enthusiasm for my first job, I took my first job-reception at the front desk, with 145 rooms in Fiona Fang Express Hotel.

Compared with Zhengzhou, the number of guest rooms is not bad, which is the same for every hotel. The front office is the core of the whole hotel and should also be the face of the hotel. Therefore, the requirements for the staff are relatively high, especially the reception at the front desk. On the one hand, the image is also very important. Personal qualities, including language ability, adaptability to people and handling emergencies, are the information center of the whole hotel, and most guests get it from here. To sum up, it can be elaborated by the following five items:

1. Politeness and etiquette. Including: how to smile, how to provide services for guests, and the language of the guests in the service.

2. The front desk staff also cooperate and unite with the floor staff, which is beneficial to the interests of the hotel.

3. Training of business knowledge at the front desk. Mainly the daily workflow, the daily work at the front desk is very complicated, which can be roughly divided into three aspects: namely, checking in for guests, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information for guests and communicating with them.

4. Language. It is forbidden to use local dialects in the usual guest service at the front desk. Why? 1. It is disrespectful to the guests, and 2. It lowers the personal quality and brings bad influence to the hotel, so it is a basic requirement to use Putonghua at all times.

5. Collect and master relevant local scenic spots and the latest information. Most of the guests who come to stay in the hotel come from various cities and abroad, which requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and ethnic groups. These are the prerequisites for our better service to our guests.

Reception at the front desk is a very simple job, but there is still much to learn. I will try my best to do my work well, and only in this way can I constantly improve and improve myself.

On the other hand, there is interpersonal relationship. The feelings between classmates in school are sincere, and there is not much interest. But when you enter the society, you need to think twice about everything you say and do.

of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, so that I can enrich my life and reflect my life value. Monthly work summary at the front desk 2

In the coming X month, I successfully completed the corresponding homework with the care and assistance of the company leaders and partners. Now I will make a summary of the homework in X month.

1. Learn in practice and try your best to adapt to your homework.

in the month of x, I was engaged in the receptionist's work, and the receptionist was the first person to show the company's image. During the work, I treated every visiting customer warmly in strict accordance with the company's requirements and pointed it to the relevant office, which provided convenience for the leaders and customers. This is my first assignment after graduation. As a newcomer, I just joined the company, and I am very unfamiliar with the operation form and operation process of the company. Thanks to the patient guidance and assistance of the leaders and partners, I have learned about the operation content of the front desk and the functional locations of various departments of the company in a short time. Also let me quickly complete the change from students to employees.

It is said that the front desk is the window of the company's external image, and just two months has given me a new understanding of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests who receive the company's visits should be greeted with courtesy, and they should be kind when answering and transferring calls. They should learn to refuse unnecessary calls and things, handle the company's daily affairs carefully, and treat their partners with humility and sincerity. Bit by bit, let me learn in my homework, March in my homework, and gain a lot.

second, learn the corporate civilization of the company and improve yourself.

Only by participating in this large group of xx can we truly understand the essence of heaven and earth, and feel the concept of "strategy drives the world" and the inherent slogan of "mobilizing the whole country". I think this is also the motivation to encourage every employee to move forward. I feel this civilization from the dedication of leaders and partners. In such a good working atmosphere, I should also demand myself to devote myself to my homework with active working emotions, do my own homework in a down-to-earth manner, find out the lack in my homework in time, communicate with company leaders and partners in time, and strive to do my homework well and be a qualified employee. This is also the policy that I will try my best in my future homework.

Third, broaden your common sense and constantly improve yourself.

The homework in X month also made me feel a sense of crisis. It is found that homework and learning on campus have great income and expenditure, and what is learned in the handout can be used in homework, and there are more unfamiliar common sense to face. Therefore, it is absolutely impossible to rely solely on my current knowledge and understanding of the company. I want to keep charging during my future homework, and learn the layout and planning of manuscripts, specific business projects and so on after my homework. When I first enter the workplace, it is inevitable that I will present some minor mistakes that require the leaders to constantly correct. However, these experiences have also made me constantly sophisticated, and I have considered more comprehensively when dealing with various problems, so as to eliminate the occurrence of similar things.

I have learned a lot from this work experience, and I feel a lot. I am deeply proud of the company's achievements, and I will continue to try my best to improve my self-restraint and inner self-restraint, compensate for my lack, sum up my experience in the new study, do my homework well with modest emotions and full enthusiasm, and give full play to my potential to contribute my strength to the development of the company. Summary of monthly work at the front desk 3

Time flies, and the years have passed. It was two years ago that I just came to work in New Mart, but it seems like yesterday. So it confirms the view of most people that when you are busy, you always feel that time passes quickly.

Yes, every day, even every hour, when I came to work in New Mart, I felt full of strength, which came from my love for my career and my sense of responsibility for my work.

As a service desk consultant, my job seems simple but actually trivial, such as answering phones, handling membership cards, answering customers' questions, sending and receiving emails, handling emergencies and so on. In the past quarter, I worked hard and meticulously, and tried my best to deal with all the problems encountered in my work, and I did my best to complete my work with the highest enthusiasm.

my aim is to facilitate customers and solve the most practical problems. In the first quarter of my work, I encountered many big and small things, and I tried my best to deal with them both internally and externally. For example, there are often customers who want to deposit their packages at the service desk, customers who complain about the quality of goods, and customers who ask me for an explanation about the points on the card. When dealing with these things, my principle is to satisfy customers as much as possible without causing losses to the mall. Even if I have to trouble myself, I will take pains and always keep a positive attitude with a smile.

I've also encountered very difficult things at work. For example, on the 4th quarter of X, a customer suddenly fell from the 2nd floor, which immediately attracted onlookers. Standing at the service desk, I was shocked to witness the terrible picture of the customer falling, but I immediately calmed down my mood, sorted out my thoughts, dialed 12 at the first time, and immediately called other managers and security guards in the mall. I did this first to ensure the safety of customers, and secondly to ensure that the store managers knew the truth as soon as possible and handled it accordingly, so as to maintain the trust of onlookers in the store management system.

in the new year, my work plan is to keep my positive, optimistic, enthusiastic and hard-working attitude based on the accumulation of work experience in the past quarter, to make my work more detailed and comprehensive, to do daily chores perfectly, and to be calm in emergencies. I will work together with my colleagues, work together and serve patiently, and contribute to the best service for New Mart. Monthly work summary at the front desk 4

In September, as the front desk clerk of the company, with the care of the leaders and the help of all my colleagues, I adapted to the front desk position, devoted myself to my work, fulfilled my duties diligently and practically, and successfully completed all the tasks assigned by the leaders. I have improved myself in all aspects, but I still have shortcomings. I need to continue to learn and accumulate work experience in the future. Use the knowledge you have mastered to make up for your own shortcomings, and make the following report on the work since this month:

The front desk clerk is a service-oriented job, and it is complicated.

1. always stick to your job at the front desk, abide by the company's rules and regulations, do your job well, and don't leave at will

2. be responsible for the reception and registration of daily visiting guests, and be generous and polite. Ask about the purpose of the guests and the company's contact person. Visitors are waiting for the meeting in the company's living room. Don't enter the office area, and refuse to let other people and salesmen enter the company.

3. Strive to improve service quality. Answer every call carefully, memorize the extension number of each department, transfer the call strictly according to the company's guidelines and do a good job of confidentiality. Customers will always pay attention to maintaining a good service attitude and will be warmly received when visiting. Promote the company culture to customers in a suitable environment, and answer customers' questions skillfully. Be greeted with a smile, be patient and meticulous, and give warm tips. In my spare time, I will strengthen my study of telephone skills and etiquette. Constantly charge yourself to adapt to the rapid development of the company.

4. Responsible for the company's document processing, printing, copying, fax sending and receiving.

5. supervise the attendance of employees in the company, and it is not allowed to clock in instead of others.

6. supervise the outgoing flow of employees' working hours, and register the outgoing time, place and reason.

7. Be responsible for the daily maintenance of plants and office equipment of the company.

8. Be responsible for signing and distributing all kinds of letters, parcels and miscellaneous words in newspapers and periodicals.

9. Be responsible for the receiving and dispatching of office supplies, register the office supplies in and out of the warehouse, and complete the reconciliation and inventory of office supplies.

1. according to the situation, the quantity of purified water to be purchased

11. timely release the information on the company website and keep an eye on the company website update.

12. count and verify the monthly leave, sick leave and personal leave of company personnel, and keep the leave slip well.

13. Be responsible for the company's safety, turn off the company's power equipment before work every day, and check whether the windows are locked.

14. count and verify the monthly leave, sick leave and personal leave of company personnel, and keep the leave slip well.

15. Manage all kinds of office equipment, rationally use and improve the efficiency of equipment use, and advocate thrift.

16. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room, and keep the tables and chairs clean and tidy

17. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department; Seriously implement the management regulations of the target card and complete the work and tasks assigned by the department.

18. Focus on the overall situation, regardless of personal gains and losses. Whether it's working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement, actively cooperate, and don't find any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

the front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is a success. With the understanding of its importance, I must do my job seriously.

in October, I will devote myself to my future work with a brand-new look, make a good personal plan for October, and strive to carry out all the work better. At the same time, I hope to grow with the company and make progress together! Monthly work summary at the front desk 5

Time always flies in an instant. In September, I gained a lot and felt a lot. Since I took office, I have worked hard to adapt to the working environment and this brand-new job, earnestly performed my duties and worked hard to complete various tasks. I will summarize my study and work in the past month as follows:

1. Work content:

During this month, I got a preliminary understanding of the specific business knowledge of the company's front desk clerk by watching, learning and asking questions. First, I summarized all my specific work contents:

1. I was responsible for the registration, reception and introduction of visitors and guests

Do a good job in recording, sorting and filing work information

3. Cooperate with leaders to complete printing, copying and writing of some documents

4. Implement the company attendance system, be responsible for the summary of employees' attendance records, go out to register, and supervise employees to swipe their cards

5. Be familiar with the company profile and be able to answer general questions raised by guests. Provide regular non-confidential information

6. Be responsible for the distribution of company documents and notices

7. Report all kinds of problems in work in time, and put forward suggestions for work improvement

8. Complete other or temporary work assigned by leaders

2. Work harvest and experience

(1) Learn from practice and try to adapt to work. As a newcomer, when I first joined the company, I was unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work of the front desk and the functions of various departments in the company in a short time.

It is said that the front desk is the external image window of the company. A short month has given me a new understanding and experience of this sentence. receive