Window year-end personal work summary

Window year-end personal work summary (general 6 articles)

Before you know it, the year is coming to an end. Looking back on the past year, while achieving results, we also found It is time to make a comprehensive summary of my work this year. Many people must be worried about how to write a good year-end summary. The following is a window year-end personal work summary (generally 6 articles) compiled by me. It is for reference only. I hope it can help everyone.

Window year-end personal work summary 1

In 20xx, under the cordial care and correct guidance of the leadership, I was dedicated to my job, worked conscientiously, and successfully completed various tasks. The following is A brief summary of this year's work is as follows:

1. Service first, work with enthusiasm.

Window work is the forefront of (unit name) work, the front line of serving the people, and an important position that truly implements services to the people. I politely receive people who come to do business, explain patiently, and serve enthusiastically, so that they can truly feel at home. Even if I encounter difficulties or misunderstandings, I will always be courteous, put myself in the other person's position and perspective, and solve the problem in a gentle manner.

2. Carefully review and strictly control.

In the position I am responsible for, many people come to handle and wait for business every day. For every worker, such procedures are of great importance and can even be said to be an important asset for their livelihood. Therefore, , don't be negligent, and don't tolerate any sloppiness. Throughout the year of 20xx, I completed the business processing in a serious and responsible manner without making any mistakes, which was widely praised.

3. Work hard without complaint and work overtime.

Window work is work that directly serves the people. This determines the nature of this type of work. It is relatively flexible rather than fixed, so there is a lot of overtime work. Sometimes a worker's processing time is relatively long and the procedures are complicated, so you should patiently explain to them and handle them properly in the end. When encountering the situation of working overtime, I also actively adjust my mentality, carry forward my spirit, and have a high sense of responsibility and mission. , motivate yourself to do your job 100% even after eight hours.

4. Use your remaining energy and be willing to contribute.

In addition to my job, I also actively participated in various cultural and sports activities organized by the unit. As the unit's labor union, in 20xx, I organized and participated in X activities and x activities, and contributed to the development of the cultural and sports undertakings of the unit. At the same time, one's own strength also cultivates sentiments, enriches life, and enhances friendship.

5. Actively learn and improve.

There is no end to learning, especially in today's era of knowledge explosion and exponential growth of information. Only through continuous learning can we be able to cope with the ever-changing era. In 20xx, I made full use of my spare time to study and further my studies. On the weekends, I participated in X training and study, and applied for the exam and achieved excellent results. Through study, I not only greatly improved my business capabilities and work efficiency, but also improved my own abilities and quality, laying a solid foundation for meeting larger and more complex work challenges. Window year-end personal work summary 2

In order to conscientiously implement the spirit of the 19th National Congress of the Communist Party of China and the deployment requirements of governments at all levels to strengthen the construction of spiritual civilization, and consolidate the achievements of the creation of a national civilized city, according to the "Ningbo Municipal Health and Family Planning Commission According to the document requirements of "Implementation Plan for Civilized Creation Activities of Service Window Units" and "Implementation Plan for Civilization Creation Activities of ***Service Window Units of the Center", Jiangdong Branch Center is based on "beautiful environment, excellent order, excellent service, strong atmosphere, and good evaluation" As the goal, we will formulate a civilized creation activity plan based on the actual situation, and strictly implement it in daily actual work in accordance with the creation plan. The civilized service creation work of the public service is summarized as follows:

1. Seriously carry out publicity Education

Convey the spirit of the notice of the Municipal Civilization Office on the "Overall Plan for Deepening the Civilization Creation Activities of Public Service Window Units in Ningbo" and the specific requirements of the center on civilization creation at the sub-center meeting, so that everyone can understand Civilized creation activities in window units can improve the quality of cadres and employees and solve outstanding problems in service quality, industry ethos, etc. They must be implemented not only during the creation stage, but must also be maintained after the creation is completed.

This allows everyone to unify their thoughts and form a synergy, which is beneficial to both the advancement of the creation activities and the maintenance after the creation is completed.

2. Implementation of rectifications based on standards

Based on the creation plan and the outstanding problems existing within the creation scope, the branch center proposes targeted rectification measures and ensures their implementation.

(1) Ensure a beautiful environment. Carry out a thorough environmental renovation of each site, sort out the original messy items, clear out the useless ones, and place all remaining items into categories according to their functions for easy access and replenishment. Unify the placement of various medical instruments, consumables, and documents in the ambulance compartment, and ensure that the quantity is sufficient and ready for use at any time. The branch center continues to strengthen inspections in daily work, promptly raises issues found, and strictly implements rectifications.

(2) Highlight the order. Ambulances are parked in an orderly manner with the front of the vehicle facing outward so that they can be driven out at any time. Private cars are parked in accordance with the relevant requirements of each hospital. Since the implementation of the establishment work, the parking of ambulances has been better implemented. During daily inspections, no ambulances were found to be parked with their fronts facing out, and the parking of employees' vehicles has also been significantly improved. At the same time, we have also placed convenience service boxes in each ambulance, containing mineral water, umbrellas, reading glasses and other items, so that patients can access them at any time.

(3) Strive to provide excellent service. The branch center strengthens daily inspection and supervision of service concepts, service attitudes, service behaviors, service language and service instrumentation, and promptly rectifies problems when problems are discovered. At the same time, we have repeatedly put forward requirements on the rescue of critically ill patients and the control of first aid principles. After discovering problems, we will not only emphasize them at the sub-center meeting to let everyone take a warning to prevent similar incidents from happening again, we will also The parties concerned provide targeted guidance, analyze the causes of problems and propose effective solutions.

(4) Pay attention to the strong atmosphere. The branch center focuses on creating an atmosphere for internal civilized behavior activities, carries out regular supervision and persuasion of uncivilized behaviors, and places a brochure of the "Ningbo Municipal Civilized Behavior Promotion Regulations" in a prominent position on each ambulance. The branch center also pays attention to cultural construction and actively organizes personnel to participate in cultural and sports activities such as recuperation, mountain climbing and autumn outings, and public welfare activities such as voluntary blood donation and one-day charity donation. By participating in these activities, it promotes communication and enhances relationships, which is conducive to better work in the future.

(5) Pursue good evaluation. The branch center attaches great importance to people's evaluation of the service level and service capabilities of emergency personnel. For unsatisfactory return visits in the center's SMS return visit system, the branch center will conduct another telephone communication to learn more about the problems existing in the service process and objectively determine the cause. Provide reasonable explanations for failure to satisfy service recipients due to conditions, and sincerely apologize to patients who are dissatisfied due to service attitude, on-site handling, etc. At the same time, relevant responsible persons will be punished in accordance with the relevant assessment regulations of the center, and will be punished in the branch center Criticism and education will be provided at the meeting to prevent similar incidents from happening again.

3. Existing problems and future efforts

By carrying out window civilization creation activities, the branch center has improved its overall service concept, service attitude, service level, service environment, etc. There has been a significant improvement. However, due to the low individual quality of some staff in the branch center and the weak overall concept, there is still a certain gap between the establishment goals in terms of environmental sanitation, smoking ban and tobacco control. In the future, they need to constantly supervise and make corrections in daily work management to make the branch The center’s civilization-building activities have achieved greater results. Window's year-end personal work summary 3

Time flies by and an intense and fulfilling year has passed. During this year, I have been working and studying here, constantly honing my work ability in practice, and my professional level has been greatly improved. This is inseparable from the leadership's help and everyone's support. I am deeply grateful here!

As a settlement clerk, I sit in front of the computer with a smile every day in front of different faces. Mechanically repeating the simple operation of one charge and one payment does not require high technical content, nor does it have to bear the huge pressure of life like doctors in other departments. This may also be what everyone considers fee-based work.

In fact, the job of the billing clerk is not just to collect the money, but to ensure it is accurate. The billing clerk not only represents the image of the hospital, but also must maintain the image of the hospital at all times. A good bill collector will get the patient's payment in the shortest possible time. The service was like spring breeze, and I was satisfied with the fees. I also set a new work direction and goal for myself: to reduce the number of refusals of payment in our hospital as much as possible, and at the same time, to understand more about the medical insurance policy. In order to achieve this direction and goal, I have also made a small plan, striving to accumulate more in my work, think more in my studies, and provide more feedback when I find problems.

I will work harder in xx:

1. Further improve service levels, reduce errors, ensure service quality, and satisfy patients. Patient satisfaction is the most important thing for my work. Good praise;

2. Study medical insurance knowledge seriously, master medical insurance policies, and cooperate with the medical insurance office to make preparations for real-time card swiping in accordance with hospital requirements;

3. Strictly abide by outpatient procedures Various systems for charging hospitalization fees ensure the alignment of money and certificates; strengthen communication and collaboration with various departments, maximize the use of existing hospital resources, serve patients, and contribute their own modest efforts to the development of the hospital.

Finally, I would like to once again thank the leaders of the hospital and all my colleagues for their trust, support and care in my work and life. This is the greatest encouragement and encouragement for my work. I sincerely express my gratitude! I sincerely ask my leaders and colleagues to correct me for any shortcomings in my future work. Your criticism and correction are the motivation for me to move forward. Here I wish our hospital to become a banner in the health care system. Window year-end personal work summary 4

Since I started working at the center window, under the dual leadership of the center leaders and bureau leaders, as well as the care and help of all colleagues, we have been working in accordance with the requirements of speeding up approval, improving service quality, improving image, With the goal of improving the satisfaction of enterprises and the public, we strive to build the window of the Family Planning Bureau into a window with "better services, higher efficiency, more convenience for the people, and a better image".

1. Study hard and comprehensively improve your own quality.

I insist on combining theoretical study with practical work, and constantly improve my political quality and theoretical level.

As a window staff, if you do not master business knowledge, it will be difficult to adapt to the work of the window. It is not easy to do a good job in window work and gain recognition from society. As a window staff member of the Family Planning Bureau, I always abide by relevant laws and regulations, abide by the center's regulations, work actively, and never relax my study of the bureau's business knowledge in order to apply it to my work.

2. Act in accordance with the law and ensure administrative licensing

I am deeply aware of the difficulties of front-line work and the heavy responsibility. The conditions, procedures, deadlines and charging standards for administrative licensing are strictly implemented in accordance with laws, regulations and rules, so as to ensure administration according to law, work according to rules, standardization and civility, perfect procedures, and no violations of laws and regulations. In order to facilitate the public to handle, the service guide, approval forms and internal service procedures for the administrative licensing approval projects settled in the center are publicized at the window and online, and the administrative licensing projects are uniformly accepted by the window and delivered uniformly, and the government affairs disclosure and Work in an open manner and make the service process transparent. If the applicant's application does not fall within the scope of the authority of our bureau according to law, I will immediately make a decision not to accept it and inform the applicant which administrative agency to apply to. If the application is within the scope of our authority and the materials are complete, the administrative license application will be accepted. If some application materials are incomplete or do not comply with the legal form, the applicant will be notified on the spot of all the content that needs to be supplemented and corrected.

3. Fulfill duties and improve service efficiency

The government service center represents the image of the government, while the window represents the overall administrative licensing function. In terms of service, try to be enthusiastic and thoughtful, be proficient in business, and be able to give correct answers to the inquiries of service recipients; when encountering people who have doubts, be able to patiently and carefully explain and explain until they understand; receive When serving customers from other places, respond in Mandarin; when the service customers have limited education and cannot fill out the form, they can take the initiative to guide or ghostwrite; when the service customers leave, they can take the initiative to stand up and say goodbye, and there is no use of taboo service words during the service process. Phenomenon; when answering the phone, you can proactively say hello and do not use uncivilized or insulting words.

Loyal to duty, dedicated to work, rigorous and pragmatic; unite and coordinate with the unit to jointly promote work; actively find ways to solve difficult problems for the masses, have a solid work style, and have never had any disputes or unpleasantness with service recipients, and have not performed their duties Complaints and reports were received due to failure to do so. Year-end personal work summary of the window 5

Since the beginning of this year, due to the heavy post-disaster reconstruction tasks, the workload of the Economic Commission window has greatly increased, with the number of cases handled from January to September alone reaching 217 (the number of cases handled throughout the year was 153 cases), the complexity, seriousness and importance of special bidding work require window staff to have a strong policy level and sense of responsibility. To this end, our office has overcome the difficulties of small manpower, tight time and heavy tasks, and carried out various tasks in various aspects. With the support and help of superior leaders, they worked diligently, adhered to their responsibilities, were united and civilized, and successfully completed the work tasks with good work quality and high efficiency. The highlights of its work are: paying close attention to infrastructure construction, consolidating weak links, and improving service levels, so as to achieve system standardization, fast service, and humanized service, demonstrating the economic committee's work style of strict discipline, rigorous work, and enthusiastic attitude.

The annual work situation and next year’s work arrangements are now reported as follows:

1. Work summary

1. In accordance with the Municipal Government Office’s "About Issuance of Municipal Affairs "Notice on the Disclosure of Work Points" requires that we further clean up and standardize the administrative approval items, contents, and processes to standardize the administrative approval items, processes, and service guidelines. At the same time, in accordance with the requirements of the municipal government, we will standardize the administrative approval and public review procedures of our committee. *Services and other matters will be submitted to the Municipal Administrative Approval System Reform Leading Group Office for review and will be published on the municipal government’s website.

2. Strictly follow the procedures and time limits to accept, review, report, issue certificates, and file administrative approval matters in accordance with the law, and conscientiously perform the responsibilities assigned by the Economic Committee. From January to September this year, 217 administrative approval matters have been handled. Among them: 29 technical transformation project registrations; 7 refined oil business licenses; 59 coal business qualification certificates; 2 tariff exemptions and import link VAT confirmations for imported equipment used in technical transformation projects; resource comprehensive utilization enterprises (including power plants) ) 9 cases were recognized; 8 cases were approved for bidding projects; 25 cases were registered for bidding projects; 29 cases were supervised for bidding projects; 5 cases were handled for bidding complaints; 27 cases were renewed for coal business qualification certificates; construction operation certificates in power facilities protection areas 2 cases; 14 cases of consultation; 1 annual inspection of civilian explosives sales license; 1 renewal of civilian explosives sales license.

3. Handle bidding complaints seriously and in accordance with the law. This year, our office has accepted five complaints (reports) related to bidding.

The first is to handle the complaints from Guangxi Construction Engineering Group;

The second is to handle the complaints about the bidding activities of the high and low voltage power distribution equipment section of the tobacco factory;

The third is to handle the complaints about Shuxing Boiler;

The fourth is to handle the bidders’ complaints about the tobacco factory mechanism joint workshop bidding.

Fifth, the complaint from Ou Bisheng, the Provincial Chemical Construction Corporation, was handled.

We first organize relevant departments and personnel to investigate, collect evidence and verify the objections raised by the complainant in accordance with the law, promptly form a report on the investigation facts and handling situation, and handle them in accordance with the procedures. Since the facts of the investigation are clear, the procedures are legal, and the laws based on them are accurate, the complaints (reports) have been properly handled, and the complainants (reporters) have not raised any objections after receiving the handling opinions, thereby fulfilling the supervision of the bidding work. Responsibilities ensure the smooth development of the bidding work.

4. Strengthen the basic work of file organization. The filing documents for technical transformation, resource comprehensive enterprise confirmation, and refined oil products have been comprehensively cleaned up and archived so far. At the same time, bidding filing files have been established to facilitate the inquiry of information by enterprises and relevant departments.

5. Further strengthen policy study and research, and timely grasp and collect relevant national laws and regulations and the latest industrial policies. We organized all members of the department to participate in training on laws, regulations and policies related to bidding and bidding to further improve policy capabilities and professional quality. At the same time, we have also strengthened the information submission work. Currently, we have released 7 pieces of work information on the government affairs center website and 41 pieces of information on the government public website.

6. Strengthen the reporting work with the committee leaders. Our committee leaders have come to the site many times to guide the work, which has enhanced the window service capabilities and effectively solved the difficulties and problems existing in the actual work of the department windows.

7. Strictly abide by the rules and regulations of the Government Service Center, improve work style, and actively and enthusiastically serve enterprises. Our window cooperates closely with the relevant business departments of the committee, which greatly shortens the time limit for handling various matters, greatly facilitates the service people, and has been widely praised.

This year *** received 3 banners and 1 letter of commendation. The on-time settlement rate reached 100%; the public satisfaction rate for business handling and consultation reception reached 100%, and there were no complaints throughout the year. Established a good government service image.

2. Work plan for 20xx

1. Continue to accept, review, report, issue certificates, and record administrative approval matters in strict accordance with the procedures and time limits.

2. Establish an electronic office system and innovate the electronic service mode of government services. Establish a standardized information query system to input relevant company information, relevant laws, regulations and policies, service guidelines, etc., and provide companies with information queries such as policies, service guides and procedures, and announcement of approval results.

3. Further strengthen policy study and research, timely grasp and collect relevant national laws and regulations and the latest industrial policies, and further improve policy capabilities and professional quality.

In the future work, our office will continue to adhere to strict requirements, keep pace with the times, and contribute to the city's further improvement of the investment environment. Window's year-end personal work summary 6

Doing your own thing well is actually not easy. Most of us are actually very ordinary people at work, shouting big slogans for economic development, what do I want, what do I do, that is a very simple thing, but I think if you really want to contribute to Taizhou, you must Do your best to do what you do every day in a down-to-earth manner.

1. Study hard and think hard, and constantly enhance the awareness of serving the overall situation. The city is developing and society is progressing. Only by continuous learning can we emancipate our minds and keep pace with the times. Only then can we have new ideas, new thinking, new vision, enhance development awareness, establish an overall concept, and proceed from the overall interests. Consider issues from the perspective of the city and development, examine Taizhou's economic construction and social development, and promote management innovation with a strong sense of development, openness and opportunities.

2. Think from others’ perspective and effectively strengthen the awareness of people’s sentiments. As a staff member at the certificate application window, I have direct contact with the masses every day. The masses are the direct recipients and have the deepest feelings. Their evaluations are the most objective, true, fair and authoritative. A person can buy a house several times in his life. For ordinary people, it is the first time and possibly the last time for ordinary people to come to the land and resources department to apply for a land certificate. Why should we not let them come here satisfied and leave happily? Although some people who come to do things will inevitably have some misunderstandings and complaints, we should also listen patiently, correct them if they have them, and encourage them if they don't. We don't need to argue about anything. If we think about it in another person's shoes, maybe we can understand everything. Therefore, we receive every person who comes to work seriously, handle every file on hand diligently, and do not let mistakes happen to me or materials to be delayed here.

3. Put people first and comprehensively establish the awareness of serving the people. To serve the people wholeheartedly, we must implement the "people-oriented" service concept, adhere to the principle of seeking truth from facts, be truthful and pragmatic, establish the needs of the job, which is our service, and the needs of the people are the service concept of our work. Do practical things for the people and enterprises and solve practical difficulties. What can be solved must be solved in a timely manner, and what cannot be solved must be explained and communicated well so that the broad masses of the people can understand our work. It is necessary to enhance the sense of mission and cultivate a sense of honor and responsibility in the work of the agency. We must strictly abide by the work disciplines of the agency and establish a good image of the agency's work.

The words and deeds of the window staff directly represent the image of the land department. We must always pay attention to standardizing our words and deeds, constantly improve and improve service quality and service levels, and strive to build an image and win for the land department. Word of mouth contributes to Taizhou's economic development. ;