Summary of the work of the property company in the first half of 2020

The first half of the year is about to pass. In this half year, through hard work, I have gained a little bit. The following is the "Work Summary of the Property Company in the First Half of 2020" compiled by me for everyone. It is for reference only. You are welcome to read it. Summary of the work of the property company in the first half of 2020 (1)

In the first half of the year, the property management branch took the company’s 2020 work guiding ideology, goals and requirements as the starting point, followed and carried forward the principle of “depending on the main business and serving the main business” , People-oriented, Detailed Management" business philosophy and work theme, closely focusing on the strategic thinking of "Survive by service, seek benefits by management, and seek support by contribution", with the care and support of leaders at all levels and various departments, we will pay close attention to Basic management, continuous reform, innovation, pioneering and development, and successfully completed various property services and logistics support work for the factory and the company. The work summary for the first half of the year is now reported as follows:

1. Main work contents

1. Strengthen system construction and standardize the management system

In the first half of the year, property services Focusing on standardizing service behavior and improving service levels, the branch revised and improved the "Property Service Management Manual" while organizing employees to study and supervise and inspect the implementation. It used the property manual to standardize employee behavior, order, services and work processes. . In addition, the property management branch has compiled various internal management systems such as "Safety Accident Emergency Plans" and "Measures for the Management of Food Procurement and Acceptance", and has improved the commitment system, breach of promise accountability system, and job responsibility system, making most of the work of the property management branch We have a system to follow and rules to follow.

2. Comprehensive greening and cleaning

(1) Pay equal attention to maintenance and construction, further beautify the factory environment and improve the greening level of the community. Greening staff in each property service area, on the basis of regular weed removal, spraying, pruning and other greening maintenance management of lawns and strengthening environmental sanitation in the factory area, completed a clean factory area of ??32,683 square meters, a living area of ??3,200 square meters, and a second clean factory area of ??32,683 square meters. In the first half of the year, a total of 15,129 trees, shrubs, flowers, etc. were planted, 13,939 square meters of alfalfa were planted, and 21,344 square meters of clover were newly planted and replanted. The survival rate reaches over 95%

(2) The community is clean and tidy. Each property captain supervises the cleaning quality of the service area every day, insists on checking the specific implementation of the service cleaning staff in accordance with the service cleaning operating procedures, regularly cleans and maintains every corner inside and outside the service area, and handles problems discovered in a timely manner to ensure The environment in the service area is clean and tidy.

3. Strengthen catering management and standardize business order. In order to create a good dining environment for all dining employees, with the cooperation of the leaders of the branch and the heads of each catering department, we focused on the management of business order, worked hard to do a good job in catering services, and established a new image of the catering department. On the one hand, the management and service experience of each catering department was promoted, and on the other hand, the irregularities that occurred in each catering department were rectified.

4. House management is thorough and meticulous. In the first half of the year, the property management branch strictly followed the company's requirements and implemented regular, institutionalized and standardized management of residential buildings in an in-depth and detailed manner.

(1) Strict handover procedures. While going through the house handover procedures, we will properly rectify and repair the problems found during the house inspection and furniture quality problems.

(2) Management and maintenance are in place in a timely manner. The captains of each property team and security personnel conduct inspections and maintenance of the community every day to ensure that the appearance of the house is neat, the exterior walls and stairwell walls are basically free of stains, and they are clean and tidy; they regularly inspect the heating, water supply, and gas pipe networks in the house. Conduct inspections and promptly rectify problems if found.

(3) Daily facilities are well maintained. Since the first half of the year, each property management team has regularly maintained various facilities and equipment to keep them in good condition and ensure the normal operation of property services.

2. Employee team building

1. Focus on creating a learning enterprise: First, mobilize employees to learn by themselves, using books, TV, the Internet, etc. The second is to learn good management methods and management experiences from other units, find their own problems and solutions, develop innovative potential, continuously improve the management methods of property service personnel, and gradually strengthen the service level and development capabilities of property services.

2. Vigorously strengthen employee training.

Regularly organize training and assessment for employees based on their actual conditions. Mainly focus on management knowledge training, professional skills training and pre-job training to improve employees' abilities and qualities in all aspects;

3. Do a good job in ideological education of employees.

Through simple and simple education of employees, we work here because the factory and the company need us to provide various property services. We must make employees realize the importance of their work and pay attention to some work habits. Every day, employees who are getting by are given heart-to-heart education to understand their ideological trends and help change their bad habits of not working well.

3. Safety production status

Strengthen safety management in the factory based on the implementation of the safety responsibility system and prevention plans. The Property Service Branch firmly establishes the idea of ????"people-oriented, safety first", always puts safety work at the top of all tasks, and incorporates safety work into daily work with unremitting efforts. Safety target responsibilities have been implemented at all levels and a sound safety responsibility system has been established. Strengthened awareness of safety responsibilities. Each property team and restaurant prepared safety accident emergency plans based on their respective characteristics, and organized learning and drills. In the first half of the year, the property management branch organized all employees to identify safety risks and organized a major safety inspection. Problems that emerged during the inspection were rectified in a timely manner and every possible effort was made to eliminate various safety hazards. In addition, the security management supervision in the community has been strengthened to ensure the safety and stability of the community.

IV. Problems at work

1. Some employees relax themselves, have a reduced sense of responsibility and crisis, lack of motivation, old-fashioned and rigid ideas, and find it difficult to adapt to the current situation and situation of property services. future development.

2. Some departments have not established the concept of proactive service, lack of service awareness, and service quality and service level need to be improved.

3. Employees’ awareness of production safety is weak, and there are still illegal operations at work. Further education needs to be strengthened.

4. The "Property Staff Operation Manual" still has many shortcomings, such as incomplete content, inaccurate work standards, unrealistic work procedures, etc., especially the catering part is too simple, etc., and further improvement is needed. Revise and improve.

5. Work plan for the second half of the year

1. Improve the "Property Management Volume" of the "Property Employee Operation Manual"

2. Compile the "Property Employee Operation Manual" "Catering Volume"

3. Strengthen employees’ awareness of production safety and organize risk identification and emergency drills

4. Improve and implement various aspects of food management and oil depot management Rules and Regulations

5. Adhere to rolling service skills learning and training, mainly focusing on employee service etiquette, behavioral norms, etc., so that employees can learn to serve with a smile. Improve the image of property services.

6. Strengthen catering hygiene management to ensure that no food poisoning incident occurs. All employees of the Property Branch will unite as one and make persistent efforts to complete various tasks throughout the year! Summary of the work of the property company in the first half of 2020 (2)

Our work in the first half of 2020 closely focused on the group company’s general policy of “planning management, improving quality, assessing the situation, and advancing with the times”, and always implemented it In line with the overall goal of contributing to the construction and development of the group company, we have strengthened the internal management of the company and the cultivation of employees' own qualities, continued to innovate, worked hard to complete various tasks, and achieved some results. Now we will mainly complete the work and work. Some experiences, existing problems and work plans for the second half of the year are reported as follows:

1. Completed work

1. Sorting things out, focusing on management, and building an image

After we officially took over the property from xx in January, we first sorted out the many clues and quickly sorted out the main and urgent things. First, focus on management, promote efficiency, and build image. In the final analysis, the management of a community is to provide various satisfactory services to the owners. And all this depends on the quality and ability of the service provider. Not only do you need a good attitude and a good service concept at work, but you also need professional management.

In this regard, the company has formulated a refined management system, clear process procedures, and well defined responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness, and establish corporate image.

We provide targeted training on employees' professional ethics, etiquette, behavior and professional skills, so that on-the-job employees can quickly meet service requirements. Excellent service establishes a good image for the company.

2. The Spring Festival creates a happy, festive and peaceful atmosphere for the community

Before the Spring Festival, we organize cleaning staff to clean the public facilities, corridors, parking lots, courtyards, Garbage in flower ponds and lawns were thoroughly cleaned and emptied, and dead spots were rectified; security personnel were organized to conduct training on festival safety precautions, a safety emergency plan was formulated, division of labor was clarified, responsibilities were implemented, and measures were strengthened; Fireworks and firecrackers discharge areas and designated discharge points are inspected by dedicated personnel; before the festival, engineering maintenance personnel thoroughly inspected and repaired various public facilities and equipment in the community to ensure that water, electricity, heating and various facilities were maintained during the festival. The normal operation of the equipment; in order to create a festive atmosphere, we hung lanterns and placed mascots on the gates and courtyards of the community. We hung lanterns and slogans on the courtyards, trees and rockeries. We also pasted Spring Festival couplets and gave away gifts to the unit doors in the community. With the word "blessing", the owners were given maintenance service phone cards, posted warm reminders, and also visited 30 owner representatives in Areas A and B. Sincere, warm and fast service ensures the warmth, peace and safety of the community festival; on the Lantern Festival on the 15th day of the first lunar month, with the strong support of the group company, we successfully hosted a "Busting Lantern Festival Song and Dance" in the community courtyard "Meeting", wonderful performances, warm applause, and cheerful laughter pushed the festive atmosphere to a climax.

3. Rectify existing problems in the community and use facilities and equipment to carry out system maintenance

In order to completely change the community owners’ views on the property, and also to completely solve the problems that the community has experienced over the years There are some existing problems. After the Spring Festival, with the strong support of the group company, we began to repair the public houses and public facilities and equipment in Areas A and B, and thoroughly renovated the environment. It has invested more than 200,000 yuan, replacing 19 unit doors in the community, cleaning out debris from 44 heating and water supply wells, repairing and replacing 720 pipe well valves inside and outside the building, detecting and repairing roof leaks for more than 60 households, and replacing more than 400 pieces of household glass. , repaired the window frames of more than 60 households, cleaned 67 sewage wells and 4 septic tanks in the community, repaired and widened the road surface by more than 200 meters, and replaced the monitoring equipment in areas A and B. In addition to the overall major repairs mentioned above, we also received more than 500 repair orders and visited more than 300 households. The owner's satisfaction rate with us was over 98%. We received 3 complaints and successfully coordinated and resolved them.

4. Establish complete files and conduct annual inspections of various procedures

In order to strengthen the company’s internal management and facilitate better service to owners, in April we will provide the property management company with the required and missing information The archives and information were retrieved and archived one by one from the relevant departments, and then annual inspections of various procedures were carried out, and the annual inspections of procedures required by the relevant departments were successfully passed and completed in advance.

5. Greening and beautifying the community

In order to further improve the environment of the community, with the support of the group company, we have planted more than 11,000 junipers and decorated more than 800 pots of flowers on the rockery. 16,000 flowers were planted, and at the same time, the previously planted flowers and trees were weeded and pruned, giving the community a completely new look after being carefully decorated.

6. Strengthen publicity and cooperate with urban management and communities to complete the "city creation" work

Property services are not only rational behavioral services, but also include humanistic ideological education and influence. While renovating the environment of the community, we also promoted the concept of "city creation", fire protection knowledge, owners' behavioral regulations, etc. to the owners through publicity and advertising columns. We successively displayed 15 publicity plaques and posted more than 40 xx Street's instructions on the participation of the whole people. "Creating a City" promotional advertisement, distributed more than 400 questionnaires to citizens of a civilized city and more than 200 copies of "Instructions for Citizens of Creating a National Civilized City". Through these publicity campaigns, the majority of property owners have greatly improved their own quality and awareness of “city creation”.

At the same time, we also pay attention to the establishment of company culture. We mobilize our employees to study the corporate culture seriously, click on the group company website to understand the growth process of the group company, and cultivate employees' awareness of loving the company. We also actively In the past six months, we have submitted 4 articles for the company, and all 4 articles have been adopted and published by the website.

We also sent 5 manuscripts to the property management team about the property management of our community. Among them, the article "We Want to Move "God"" was published in 6 special issues of property management.

7. Cooperated with the group company to complete the preparations and follow-up work for the groundbreaking ceremony of Area C

From x, month x to x, month x, except for the on-duty staff, other All employees were dispatched to Area C and successfully completed the tasks assigned to us by the group company by cleaning the sales department, arranging the venue, including placing colorful flags, placing flowers, etc., and were responsible for maintaining order, safety and sanitation at the venue, and handling tasks. Regarding the aftermath of the venue. In this activity, our team's service skills have been trained, and the team's own quality has been well demonstrated.

8. Early intervention in District D

(1) Establishment of organizational structure.

(2) Recruitment of personnel. We use the talent recruitment market and mobilize current employees to recruit the required employees using different methods and channels. We strictly screen and select the best employees to recruit most of the employees needed for the company. The recruitment work is still in progress.

(3) Training of new employees. We have conducted systematic training for new employees, including corporate philosophy, job responsibilities, code of conduct, assessment system, employee handbook, and safe operation knowledge. New employees quickly master the basic skills on the job, and the team's service capabilities are guaranteed.

(4) Preparation of handover materials. We have organized the "Owner's Occupancy Notice", "Owner's Decoration Contract", "Property Service Contract", "Property Management Agreement", "Owner's Service Guide" and other relevant materials given to the owner when handing over the house. At the same time, we are working intensively on The establishment of relevant supporting facilities and equipment in Area D and the establishment of owner files.

9. Employees’ clothing

In June we unified the clothing of employees, and the establishment of the external image of employees added a lot of luster to the company’s image.

2. Experiences and shortcomings

During this six months of work, we have realized that a good team cannot be separated from the support of superior departments, and a large amount of our work cannot be separated from the group company. support and help. We will closely surround the group company, strive to serve xx Real Estate in the later stage, and work hard to create a famous brand for xx Real Estate. At the same time, we also realize that as long as we serve the community owners sincerely and down-to-earth, the owners will give us a good "word of mouth". We will continue to work hard to improve service quality and strive to build xx property into a brand property and add luster to the group company.

Of course, we also have some shortcomings in our work during the past six months, such as: employees’ service skills are not proficient enough, safety awareness is not strong enough, and internal management of the company is not scientific and standardized enough. , the overall quality of employees needs to be improved. Summary of the work of the property company in the first half of 2020 (3)

I feel it is necessary to summarize the work. The purpose is to learn lessons and improve myself so that I can do a better job and have confidence and determination. Do a better job in the second half of the year. Below I will give a brief summary of the work in the first half of the year.

1. Work situation in the first half of the year

(1) Comprehensive management

Comprehensive management services are not only the pioneer and banner in property management work, but also the work of owners and property owners. The central station and liaison office that manages the content of service contracts carry the important mission of communication, coordination, feedback, implementation, monitoring, reporting, processing, disposal, and statistics.

1. The company already has the second-level enterprise qualification level and is currently preparing materials for upgrading the first-level qualification.

2. Complaints and suggestions. In response to complaints, the relevant departments of the company immediately coordinated and made rectifications, promptly summarized experience and lessons, and reported the rectification situation and results to the owners through door-to-door visits. While doing a good job of explanation, they further listened to the opinions of the owners and gained their understanding.

3. Repair report status. The customer service department promptly followed up on the content and problems reported by the community based on the actual situation, and established relevant files in a timely manner. There was no valid complaint caused by the repair report.

4. Sending, receiving and archiving management of files. Archival document management is also one of the daily tasks of the property management office, including property service information, company internal information, contracts and agreements, etc. Clerks classify and archive documents and improve the directory filing.

5. Company employee training situation. Employees carefully study the quality manual, procedural documents, and reception etiquette formulated by the management office, improve service processes in daily work, and make department work more standardized. Managers have all obtained professional qualifications and hold certificates to work. The company increases employee job skills and professional ethics training, creates conditions to provide department employees with opportunities to learn professional skills, and strengthens communication with various departments so that employees can enhance their professional knowledge and understand their work. Dynamic and correctly handle various contradictions and problems.

6. The company and the customer departments of each management office set up public notice boards in prominent locations to announce property charging items, standards and other property management-related information to facilitate owners to understand the legality and transparency of the property company's charges.

7. The company’s system requires employees to wear uniform company uniforms on duty and wear their work number plates in a standardized manner.

(2) Engineering maintenance

The good operating status and maintenance management of public facilities and equipment in the community are based on the acceptance and operation stage of the community. To this end, we have implemented the following management measures:

1. Pre-acceptance of facilities and equipment in the entire community (such as the number of equipment, installation location, equipment integrity, equipment testing status, equipment acceptance status, etc.), Under the supervision and cooperation of the installation engineer, the construction party has completed two-thirds of the rectification project.

2. Register the facilities and equipment of the entire community. Copy the equipment nameplate model, current, control range, etc., number the electrical shunt switches in the entire community and tighten the wiring pile heads in each electrical box, establish an inspection system and inspection form for the machine room; formulate central air-conditioning operating procedures and operation records, Carry out numbers and distribution diagrams for each system equipment; develop equipment maintenance record sheets; observe the total energy consumption in the community in real time, keep records of electricity and water consumption, and do a good job in energy conservation and consumption reduction.

3. Since the equipment is in the running-in stage, and because its usage is different from the normal stage, faults occur from time to time. For this reason, the management office has strengthened coordination and communication with relevant units to ensure We conducted special discussions on existing problems and adjusted the focus of management work according to the actual situation. After hard work, the operating performance of the equipment put into use has been greatly improved.

4. A regular equipment inspection system has been implemented, and equipment inspection and maintenance work procedures have been posted on the wall. Maintenance personnel have carried out regular inspections and kept records of inspections, basically achieving the goal of public compliance. ***The work goal is to detect and deal with equipment problems in a timely manner.

5. Arrange the maintenance department to inspect the electrical fire protection facilities and other facilities in the community from time to time every day, conduct a comprehensive inspection, and report problems to the maintenance team in a timely manner; the quality management center personnel inspect the fortresses and cutoffs in the management area every day. Conduct a comprehensive inspection of the slope and garage. If cracks, subsidence, looseness and other engineering problems are found, promptly contact the project department of the development company for rectification, and notify the owner to pay attention to safety as soon as possible.

6. The lightning rods of the houses in the property management area were tested, and the problems found were promptly reported and rectified. Warm reminder signs for the community have been produced and installed to ensure the safety of the owners' houses and owners.

7. Do a good job in daily repair reporting.

(3) Maintenance of public order

1. Strictly implement the entry and exit system for external construction personnel, and regularly set posts to clear the decoration area, which greatly improves safety to a certain extent The effectiveness of management has also prevented safety complaints caused by decoration construction workers, and has achieved good results.

2. Strengthen the supervision of the entry of decoration materials. Materials transported into the community must be applied and registered in accordance with regulations. The Order Maintenance Department will provide effective on-site supervision at each link, and the materials will stay in the public area. Situations where the parts are kept overnight, damage to public facilities and equipment, sanitary environment during transportation, and illegal use of elevator transportation can be dealt with immediately.

3. Strictly implement the entry and exit management system for people and items. Construction personnel must cooperate with the inquiry and registration when entering and exiting with certificates, and other personnel must cooperate with the inquiry and registration. All items leaving the house must have an "exit permit" signed by the regional unit and must be verified. Release, the strict implementation of these management systems ensures the institutionalization and orderliness of the entry and exit of items in the community.

4. According to the requirements of the fire management system, the Order Maintenance Department arranges special personnel to conduct special inspections of fire hydrants and fire extinguishers every half month to ensure that the fire equipment is in good condition. At the same time, a comprehensive self-inspection of fire hazards is carried out for the entire community. , notify all regional units in the community in writing of discovered safety hazards to make rectifications, mobilize all property owners in the community to strengthen fire protection knowledge training, set up fire protection specialists, implement the effectiveness of fire emergency plans, and organize fire simulation drills.

5. Order maintenance personnel should wear uniform signs, dress uniformly, and behave in a standardized manner when taking up their posts to create a good working environment.

6. The employees of the Order Maintenance Department implement a 24-hour gate duty system. Patrol members patrol designated areas at specified times and keep patrol records. Technical defense facilities such as the community monitoring system are in good condition and data is stored in a timely and complete manner.

(4) Environmental Management

The company has formulated strict cleaning procedures and inspection systems. The cleaning supervisor organizes and arranges the cleaning work in relevant areas and carries out inspections and rectifications every day. At the same time, we carried out special cleaning work on the peripheral construction environment such as decoration and rectification, and no safety accidents occurred due to insufficient cleaning work.

1. In order to carry out work more effectively, the cleaning area has been carefully and reasonably divided. Based on the actual situation of the community, we formulate cleaning work content and assessment standards, and supervise and manage the work of cleaning employees. Clean the uninhabited areas of the community and conduct intensive cleaning of the entrances and courtyards of each building to create a good living environment for the owners, which has won praise from the owners. Use the natural conditions of rainy days to clean the outdoor areas left over from the previous construction, clean the underground garage, and clean the fire protection system. Carry out centralized cleaning and maintenance of all street lights and sewage pipes in the community, and clean them regularly.

2. After each building is delivered to the owner, the management office assigns the responsibility for cleaning and land reclamation of each building to the post. The cleaning post, while carrying out daily cleaning work, has excellently completed the cleaning and land reclamation work for each building. Lay a solid foundation for later environmental sanitation management work.

3. Inform the owners of the precautions on the community bulletin board or notice board and promptly update the latest matters, including the cleaning of roof advertisements of the community houses, the installation of exterior wall tiles and air conditioner outdoor units.

2. Existing shortcomings and work plan for the second half of 2020

Although we have achieved certain results in the property management work in the first half of the year, we have also received many requests from the owners. Praise, but we know there are still many shortcomings that need to be improved and strengthened.

1. The overall quality of management personnel is uneven, and some personnel do not have a strong sense of service and their ability to actually handle affairs needs to be improved.

2. There is insufficient communication and understanding with the owners, which should be strengthened in future work.

3. Equipment and facility management needs to be strengthened to ensure the safe and normal operation of facilities and equipment, so as to avoid affecting the normal lives of owners and causing owners to be dissatisfied with management services.

4. In terms of safety management, there are still situations where order maintenance personnel have unstable minds and lack of work execution ability, which needs to be improved in actual work.

5. Frequently carry out targeted, practical and interesting knowledge lectures and cultural activities in the community to enrich residents’ spiritual life, advocate the civilized trend of “mutual help”, and guide community residents to actively participate Security and firefighting work.

In response to the above issues, in the second half of the year, we will learn from experience and lessons, strive to improve the owner service skills and management level of employees, and do a better job. Continuously improve its own property management level and continuously improve various management systems of the community to contribute to the safety and stability of the community and the development of the company.

3. Suggestions for property management

1. Further strengthen the management of illegal construction and illegal decoration.

2. Further strengthen the guidance, supervision and management of the owners’ committee. It is necessary to strengthen the guidance of the owners' committees, do a good job in the formation, replacement and daily management of the owners' committees, strengthen business training, handle the relationship with the neighborhood committees, and truly help the community form a high-quality, reputable team that performs its duties in accordance with the law. Owners committee team.

3. Strengthen the publicity of laws and regulations related to property management such as the "Property Management Regulations", "Property Law", "Contract Law", "Decoration Management Measures", etc., so that the majority of residents are familiar with and understand property management , accept and support property management.

4. Timely summarize and promote new methods and good experiences in community property management work.