Driver Code of Practice

Driver work rules

What are the driver work rules? Below I have compiled some driver work rules, as examples, for reference only.

1. Vehicle Scheduling

Work vehicles must be uniformly dispatched and arranged by the Administration Department in accordance with the principles of priority of work matters, level of job, and priority of registration.

2. Driver’s Responsibilities

1. Strictly abide by traffic laws, drive safely, and do not drive illegally.

2. Drivers should take good care of the company's vehicles, pay attention to regular maintenance of the vehicle, annual review of overdue licenses, and regular inspection of the main parts of the vehicle to ensure safe driving of the vehicle.

3. When you find a fault with the vehicle you are driving, first ask your supervisor for specific maintenance suggestions (including maintenance items and approximate required funds, etc.). Without approval, vehicles are not allowed to be sent to the factory for repairs. Violators will not be reimbursed for relevant expenses.

4. All violations or traffic accidents caused by the driver’s private use of the car shall be borne by the driver himself, and the company will impose administrative penalties.

5. Save fuel, keep driving records such as dispatch orders, and register maintenance and fuel consumption;

6. Control and reimburse vehicle expenses.

3. Driver Code of Conduct

1. Drivers should unconditionally obey the instructions for dispatching a vehicle and are not allowed to delay or refuse to get out of the vehicle for any reason.

2. Drivers are strictly prohibited from leaving the bus for personal errands, and are strictly prohibited from handing over the vehicle to others to drive without approval.

3. On weekends and holidays, official vehicles should be parked in the parking garage rented by the company. Parking in other places is strictly prohibited. In special circumstances, vehicles may not be parked in the garage rented by the company with written approval from the administrative manager (can be supplemented later). If you violate the above regulations, you will be deducted 500 yuan (within one day).

4. Smoking and eating food with pungent odor are prohibited in the car. Uncivilized behaviors such as spitting or littering outside the vehicle are prohibited while driving.

5. Drivers should understand and master the itinerary in advance, plan the driving route in advance, and communicate well with the contact person. They should not ask for the itinerary immediately.

6. When drivers are in the same car with leaders, they are not allowed to take the initiative to talk to leaders and set their mobile phones to vibrate.

7. Drivers should be enthusiastic and polite to passengers and speak in a civilized manner. Don't interrupt when guests in the car are talking unless they take the initiative to talk.

8. Drivers are not allowed to make phone calls while driving. If there are special reasons, the vehicle can be parked in a safe location to make phone calls with the consent of the passengers in the car.

9. When passengers answer or make calls, the driver should take the initiative to mute or turn down the vehicle audio.

10. In view of the particularity of the driver's work, the confidentiality system must be strictly observed: don't say what you shouldn't say, don't ask what you shouldn't ask.

11. You cannot check the documents related to superior and subordinate departments that the company requires the driver to pass on at will.

12. Drivers should frequently check the validity of various documents of the vehicle they drive, and make sure that the documents are complete when leaving the vehicle.

13. The driver must keep communication open and the mobile phone should be turned on 24 hours a day.

14. Public buses are not allowed to engage in business operations or carry persons unrelated to the unit.

15. The company vehicle fuel card shall not be handed over to others for use. Excess fuel consumption shall be borne by the driver.

The driver's code of conduct applies to Chapter 7 and Article 17 of the "Vehicle Management Measures".

4. Standards for receiving customers

(1) Meeting passengers for the first time

1. When meeting passengers, the first step to be polite is to smile.

Say hello appropriately, such as: "Mr. Guests are not allowed to open the trunk and put their luggage on their own.

2. Vehicle seat arrangement: Generally, the left side of the back row of the car is the guest seat, the right side of the back row is the host seat, and the seat next to the executive driver. It is an assistant seat or accompanying person seat. If the passenger has his own riding habits, he should arrange the seats according to his own habits.

3. When receiving 2-3 guests, the executive driver should first. Open the left rear door, invite the host and guest to get in, then quickly go around from the rear to the other end of the car, open the right door, and invite other guests to get in.

4. Before guests get on the bus, please do so. Wait outside the car and open the door for the guests.

5. When the leader or guests are seated and their clothes do not affect the door, gently close the door and jog around to the executive driver’s seat. You must wait for the guests to arrive and confirm with the contact person before setting off (if there is a convoy, wait for all the guests to arrive and then set off with the guide car).

(2) Driving.

1. Driving should be smooth, and you should not drive fast or stop suddenly, and avoid sudden braking, sharp turns, sudden acceleration, speeding and other phenomena that may affect the ride comfort. When the car is parked at an intersection, the car should be stopped. Stay away from the sidewalk to avoid inconvenience to pedestrians. Even if the traffic light has turned green, do not compete with pedestrians to avoid accidents.

2. Be careful when driving through puddles. Slow down and avoid, and do not splash water on pedestrians due to fast driving.

3. Keep driving quietly, do not honk in principle, and give way to others when encountering a vehicle with a clear novice sign in front of you. , should be tolerant, understanding and courteous.

4. Be energetic before driving.

(3) Parking

1. Arrival. At the destination, after the car has stopped, the executive driver should get out of the car quickly, go around the back of the car to the door closest to the leader or guests, and please get out of the car to open the door. When opening the door, open the door with one hand and place the other hand on the door.

2. Bicycle parking: Choose a parking route, keep moving forward and park in a suitable position, with the right door facing the direction where the passenger is going. In principle, you cannot park in reverse while the passenger is on the vehicle. , the right door cannot be parked in the opposite direction to the direction where passengers are waiting.

3. Parking of the convoy: The guide car must park in the correct position to ensure that the main leader cannot park in the correct position. The main leader should park in the right position, and other vehicles in the team should not park at will.

4. If the right position is occupied by other unrelated vehicles, you must wait under normal circumstances. When the seat is free, drive to the seat, park, and open the door to get off the passengers. If the waiting time is too long, you can make arrangements to get off the bus before the vehicle reaches the seat. Passengers get off the bus.

(4) Parking

1. For intermittent parking, the administrative driver is required to park the car in the nearest parking space. There are no obstacles around the vehicle and it can be driven away at any time. At the same time, people are required not to leave the car and to be with them wherever they go. There should be no situation where the vehicle cannot drive out in time or the administrative driver cannot be found.

2. When parking for a long time (such as dining, etc.), the administrative driver is required to park the car in an appropriate parking space, complete personal matters as soon as possible, return to the parking space appropriately in advance, clear obstacles around the parking space, and lift the vehicle to the parking space. Move forward, adjust the temperature inside the car, and stay on standby. There should be no situation where the vehicle cannot drive out in time or the administrative driver cannot be found. The temperature inside the car cannot be too high or too low.

3. If you park for a long time (such as accommodation, etc.), ask the administrative driver to park the car in an appropriate parking space, clean up the car, and clean away mineral water bottles, used tissues, packaging bags, etc. Clean and replace with water and paper towels.

(5) Conversation

1. Conversation should be smooth and generous.

When passengers take the initiative to chat with the driver, they must respond. They can talk about the weather, local customs, specialties, scenic spots, landscapes, etc.

2. Do not discuss content involving personal privacy or gossip.

3. Don’t complain or make negative remarks.

4. Do not inquire about passengers’ personal information, such as: income, marriage, home address, phone number, etc.

5. Do not spread or discuss the information exchanged by passengers on the bus, let alone interrupt, participate in passengers’ discussions, or express personal opinions.

5. Etiquette

1. The driver should be elegant, neat and pay attention to personal hygiene. During working hours, you should wear formal attire, no beard, proper hair style, and keep your nails trimmed. When receiving, please dress strictly in accordance with the reception standards when leaving the car:

Level A customers: suit, tie, white gloves

Level B customers: suit, tie

C Level customers: Dress neatly. Company leaders and internal employees must be neatly dressed when picking up and dropping off. When accompanying leaders to formal occasions, they must dress according to the actual situation!

2. Drivers must behave dignified and speak appropriately. Pay attention to civilized language and use modest and respectful language.

3. Drivers should not eat leeks, garlic and other smelly foods before getting out of the car, and maintain a good mental outlook. Executive drivers should be enthusiastic and polite to passengers, and actively help passengers open and close doors and retrieve luggage.

4. After receiving the dispatch task, you must wait at the designated location 5-10 minutes in advance. Never shout or honk your horn while waiting for a bus.

5. Do not solicit other guests to ride with you without the consent of the passenger.

6. While driving, do not keep "peeping" at the rear seat passengers through the rearview mirror.

7. When playing movies and audio products, pay attention to a healthy style and actively solicit opinions from passengers. Passengers should take the initiative to lower the volume or turn off the sound when making calls.

8. Use the in-car air conditioner according to the needs of passengers.

6. Vehicle Maintenance Standards

1. Drivers must comply with the "Road Traffic Management Regulations of the People's Republic of China" and relevant traffic safety management rules and regulations, and drive safely ( It is strictly prohibited to drive at high speeds, following closely, fighting for the lane, racing, driving while fatigued, driving under the influence of alcohol, etc.), and other relevant rules and regulations of the company must be followed.

2. Drivers should take good care of company vehicles and pay attention to vehicle maintenance. Always check vehicle components. Spend at least half a day every week inspecting the vehicle you drive to ensure it is running normally.

3. Drivers should take appropriate time to clean their vehicles every morning, including cleaning the interior, exterior, engine and air conditioner. Ensure that the vehicle is clean before driving and that there are no debris or odors in the vehicle. If a similar situation occurs, 100 yuan will be deducted at a time until the 300 yuan car wash fee for the month is deducted.

4. Each vehicle needs to establish a separate vehicle file, and update the vehicle license, insurance records, maintenance records, and driving records in real time.

5. Prepare the items that should be kept in the car to provide comfortable and convenient riding conditions as much as possible:

a. If it is a car commonly used by leaders or guests, it is best to always have leaders in the car. Or tea, drinks, etc. that the guests like.

b. Keep some commonly used medicines in the car as appropriate, such as antidiarrheals, painkillers, band-aids, etc.

c. There must be a spare umbrella in the car. In case of rain or snow, leaders and guests must be taken to their destinations.

7. Violation and Accident Handling

For traffic accidents caused by violations of vehicle usage regulations and traffic rules, the driver shall bear all costs and be punished accordingly depending on the seriousness of the case.

If a force majeure accident occurs while on official business, you should first provide first aid to the injured, report the incident to the nearby police agency, and immediately notify the commissioner of the Administration Department to assist in handling the incident. ;