What are the four tax essences?

Strictly standardize law enforcement, make the process more "fine", continuously optimize services, perform duties more "accurately", focus on investigation and evaluation, visit more "meticulously", strengthen tax publicity, and make activities more "exciting".

Based on the new situation, new requirements and new challenges faced by tax service work under the influence of the epidemic, the Southern County Taxation Bureau of the State Administration of Taxation has studied and deployed a number of measures and implemented comprehensive policies to promote the improvement of quality and efficiency of tax service work.

Strictly standardize law enforcement and make the process more "fine". We will use standardized law enforcement as a key basis for deepening tax services and improving taxpayer satisfaction. We will focus on branch offices and be problem-oriented to further standardize various matters such as administrative approval and licensing, tax collection, and administrative penalties, and proactively identify and fill gaps. , to prevent abuse of power. Strictly implement the "Tax Service Standards" and "Tax Collection and Administration Standards", formulate the "Optimization of Tax Service Work Plan" and "Optimization of Tax Collection and Administration Scope Plan", strive to promote the standardization of grassroots tax law enforcement and tax collection and administration, unify policy caliber, simplify tax procedures, and detail Classify and centralized management, strengthen departmental collaboration, avoid taxpayers running in multiple places, and further improve approval and management efficiency.

Continue to optimize services and perform duties more "accurately". To focus on policy services, tax cadres are required to learn and understand various tax policies first, and combine study and examination to promote the improvement of policy service capabilities. Focus on tax processing services, continue to carry out the "Spring Breeze Action for Convenient Tax Services", speed up the construction of 8 tax processing extension points and the online office in the northern Sichuan office area in the form of special research and supervision at the bureau executive meeting, and vigorously promote online processing, self-service processing, etc. "Contactless" tax processing, conscientiously implement service systems such as hall leaders on duty and expert service teams, pay more attention to service details, strive for excellence in details, effectively meet the tax payment needs of taxpayers, and enhance the tax payment experience. We focused on relief services, enriched and unblocked tax relief channels, strictly implemented performance assessment and accountability, promptly handled and settled 14 transferred tax-related complaints such as 12366 and 2436500, and effectively responded to tax complaints and public opinions and suggestions.

Focus on investigation and evaluation, and visit more "meticulous". Deeply understand that taxpayer satisfaction surveys are not only an assessment of the quality of tax services, but also a test of the ability to respond to assessments. Carry out the "big visit" activity with heart and soul to achieve "three comprehensives", visit all normal users of the system to achieve "full coverage"; implement hierarchical and classified visits to achieve "full classification"; implement network visits for visits Organize management and implement the responsibilities of leaders, the main responsibilities of branches and the coordination responsibilities of departments and offices, so as to achieve "full responsibility". Adhere to the problem orientation, pay close attention to pragmatic rectification, establish accounts and files for the problems discovered during the visit, and implement rectification immediately, strengthen the monitoring of the visit process, link management and trace management, actively conduct return visits and review, ensure that the visit is thorough and thorough, and rectification is carried out Comprehensive in place.

Strengthen tax publicity and make activities more "exciting". Focusing on the theme of "reducing taxes and fees, providing excellent services to help resume production and promote development", the country's 29th "Tax Publicity Month" activity was actively carried out. Innovate tax propaganda carriers, use invoice mailing to tailor-make tax preferential policy "gift packages" for taxpayers, make full use of QQ groups, WeChat groups, text messages, "cloud" classrooms, etc., to push new tax and fee reduction policies and procedures to taxpayers Tax guides, tax-related reminders, and online policy interpretation and guidance. Actively use the stage to "go global" and vigorously promote the implementation of tax policy services and typical cases of assistance in resuming work and production. The tax work has been publicized and reported by many media platforms such as "People's Daily Online", "Sichuan Legal News", "Sichuan Release", etc., and actively Sing a good voice on taxation and create a good publicity atmosphere.