Company information of Air China Co., Ltd.

Air China Limited (zhōng guó guó jì háng kōng gǔ fèn yǒu xiàn gōng sī), referred to as "Air China"

English name: "Air China Limited", referred to as "Air China Limited" Air China".

Address: Shunyi District, Beijing, People's Republic of China: Air China Headquarters Building, No. 30, Tianzhu Road, Tianzhu Airport Economic Development Zone, Beijing, China.

Main operating bases: Beijing Capital International Airport, Chengdu Shuangliu International Airport.

International gateway: Shanghai Pudong International Airport.

Other hubs: Hangzhou Xiaoshan International Airport, Wuhan Tianhe International Airport, Tianjin Binhai International Airport, Chongqing Jiangbei International Airport, Hohhot Baita International Airport.

Frequent flyer program/mileage reward program: Phoenix Miles.

Waybill prefix (three digits): 999. Air China is China's only civil airline flying with the national flag and a member of Star Alliance, the world's largest aviation alliance. It is an air passenger transport partner of the 2008 Beijing Olympic Games. It has the first brand value among domestic airlines (World Brand Laboratory evaluated it in 2013 as 76.568 billion), it is in a leading position in the country in terms of air passenger transportation, freight transportation and related services.

Air China undertakes special charter flights for Chinese leaders to visit overseas, and also undertakes special charter flights for many foreign heads of state and government in the country. This is Air China’s unique and distinguished status as a national flag carrier. Air China is headquartered in Beijing and has jurisdiction over Southwest, Zhejiang, Chongqing, Inner Mongolia, Tianjin, Shanghai, Hubei and Guizhou, Tibet branches, South China bases and engineering technology branches. Air China's main holding subsidiaries include Air China Cargo Co., Ltd., Air Macau Co., Ltd., Shenzhen Airlines Co., Ltd., Dalian Airlines Co., Ltd., Beijing Airlines Co., Ltd., etc. The main joint venture companies are Beijing Aircraft Maintenance Engineering Co., Ltd. (Ameco). In addition, Air China also holds shares in Cathay Pacific Airways, Shandong Airlines, etc. The company is the largest shareholder of Shandong Airlines Group Co., Ltd. Beijing Aviation Catering Co., Ltd., once controlled by Air China and now a subsidiary of AVIC Co., Ltd., was established in Beijing on May 1, 1980. It was the first Sino-foreign joint venture after the promulgation of China’s Sino-Foreign Joint Venture Enterprise Law.

As of December 31, 2013, Air China (including holding companies) *** owned 497 aircraft of various types, mainly Boeing and Airbus, with an average age of 6.33 years; the number of passenger routes it operates has reached 298, including 71 international routes, 15 regional routes, 212 domestic routes, 31 navigation countries (regions), and 154 navigation cities, including 47 international, 3 regional, and 104 domestic; through cooperation with Star Alliance members With the cooperation of other airlines, the service will be further expanded to 1,328 destinations in 195 countries.

The airline’s vision and positioning is to be an “internationally renowned airline” and its connotation is to achieve the four major strategies of “leading the world in competitive strength, continuously enhancing development capabilities, providing wonderful and unique customer experience, and steadily improving related benefits” Goal; the corporate spirit emphasizes "serving the world with love and navigating the future with innovation"; the corporate mission is "meeting customer needs and creating the most value"; the corporate values ??are "service to the highest level and universally recognized by the public"; the service concept is "rest assured, Satisfactory, comfortable, and tempting.”

Air China owns the longest frequent flyer program in China - "Phoenix Miles", and has consolidated multiple brands of frequent flyer members from holding and joint-stock companies into the "Phoenix Miles" brand. As of the end of 2013, PhoenixMiles members have reached 28.91 million. Air China is the first in China's civil aviation industry to launch two-class services on medium- and long-distance international routes with "flat-bed seats" and "full-process premium services" as its core content, providing passengers with distinguished, comfortable and convenient travel space and full-service services. . Air China adheres to customer-oriented innovation in services and has successively launched a series of new products such as "Flight Butler" and "Air China Unlimited".

Air China has strong domestic and international connecting transportation capabilities and sales network, and has an extensive high-quality customer base. It has become the airline of choice for many Chinese government agencies and corporate business customers. On June 28, 2011, Air China received a four-star certification from the international authoritative service rating agency Skytrax, and on June 12, 2012, it won the self-service "Convenient Travel" project at the 68th Annual Meeting of IATA and the Global Air Transport Summit. Gold Award.

Air China has a team of pilots and flight attendants with superb business skills, rigorous work style and good service. The flight team has won many honors such as the "International Civil Aviation Organization Medal of Honor", "National Advanced Collective for Safety Production", and "Safe Flight Model Unit". It has created a world-class safe flight record, successfully conducted polar flights, and achieved a world-class flight difficulty. It is recognized that the Chengdu-Lhasa route, which was once regarded as an "air forbidden zone" by the international civil aviation industry, has created a miracle of safe flight for 45 years (starting in 1965), and successfully implemented night flights in 2008. The flight attendant team shows international standards. Japanese, Korean and German flight attendants have joined in succession. They have good professional quality and professionalism and are passengers' best friends in the blue sky. They continue to promote the "four-hearted service" project that makes passengers feel at ease, satisfied, comfortable and tempted. The service quality has always been appreciated by the majority of passengers.

Air China’s aircraft have professional and standardized technical support. Air China has an Engineering Technology Branch, headquartered in Beijing, which has seven maintenance bases and four affiliated companies in Chengdu, Chongqing, Hangzhou, Tianjin, Hohhot, Shanghai, and Guiyang. It has 79 domestic maintenance sites and 45 international maintenance sites. , forming a maintenance network that radiates domestically and abroad. Among them, Beijing Aircraft Maintenance Engineering Co., Ltd. (Ameco), the earliest and largest civil aviation joint venture in my country, was established on May 2, 1989, injecting vitality into the improvement of maintenance capabilities. Air China Maintenance System holds maintenance licenses issued by the Civil Aviation Administration of China (CAAC), the U.S. Federal Aviation Administration (FAA), the European Aviation Safety Agency (EASA) and 18 other countries. It has 9 large hangars and advanced facilities and equipment. With strong maintenance capabilities, it has won the choice and trust of more than 80 airlines around the world. From the late 1980s to the present, Air China Maintenance Corporation has achieved breakthroughs in nearly 20 domestic maintenance projects and won more than 50 scientific and technological progress awards from national and provincial ministries and commissions.

Air China promotes integrated operations and has strong operational control capabilities. Air China flights all over the world are under the control of the operational organization command and coordination center. The computer flight planning system extracts information from the aircraft performance database, global navigation database, global airport database and high-altitude weather database, optimizes routes, formulates flight plans, and grasps Aircraft performance, flight qualifications are confirmed, and release is strictly controlled. Air China has developed its own operation management system, which integrates satellite phone systems, air-ground data communication systems and short-wave radio systems, becoming the first domestic airline with ultra-long-range monitoring capabilities.

Air China provides domestic and foreign airlines with passenger entry and exit, transfer services, special passenger services, VIP and "two-class" passenger services, passenger baggage services, flight load balancing services, and flight services at Beijing Capital Airport. Departure system services, platform loading and unloading services, cabin cleaning services, special equipment maintenance and other ground service services. It is also the first domestic company to use passenger self-service check-in procedures, passenger self-service baggage check-in procedures and autonomous allocation of terminal extensions. airline. Air China's central stowage business has now been launched at 100 domestic terminals, making Air China the first domestic airline to adopt the central stowage work model.

Air China attaches great importance to talent training, and its flight training center has world-class training equipment, training capabilities and training scale, with strong teachers, rich teaching experience, and first-class training equipment. The flight training brigade based at Tianjin Binhai International Airport adopts the most advanced actual aircraft training model of China's civil aviation. A Boeing 737-300 aircraft is specially used to conduct this training and is responsible for the training and management of newly hired aircraft pilots by Air China.

The Flight Attendant Training Center is China's first large-scale multi-functional training base for training flight attendants. The center's instructors have senior flight attendant titles, IATA teaching qualifications, and instructor qualifications recognized by IATA CRM training. They have provided services to nearly 40 airlines at home and abroad. The company has trained more than 80,000 students, and also provides training services for other industries that come here because of its reputation. Air China University is under construction and will become a large-scale modern aviation talent training base with academic education in the future.

Air China's management level has been significantly improved, achieving profitability for seven consecutive years from 2001 to 2007, taking the leading position in China's civil aviation, and its brand value continues to expand. Air China has been selected into the Top 500 World Brands for seven consecutive years from 2007 to 2013, becoming the only Chinese civil aviation enterprise to be included in the "Top 500 World Brands". In June 2013, Air China was ranked 24th among China's 500 Most Valuable Brands by the World Brand Laboratory, ranking first in the domestic aviation service industry; from 2004 to 2008, Air China ranked first in the "Passengers Talk about Civil Aviation" event for five consecutive years. It has won the "Customer Satisfaction Quality Award", "Customer Satisfaction Quality Service Gold Award", etc.; the Air China brand has been jointly rated as "China's Top Ten World-Class Brands" by the Financial Times and McKinsey Management Consulting Company; it has been ranked in the Brand China Overall Rating Series In the selection event, Air China was awarded the title of "Brand China Huapu Award - China's Top 25 Model Brands of the Year"; in December 2013, Air China also won the "China Brand Annual Award NO.1 (Aviation)" for eight consecutive years; in various categories It has repeatedly won titles such as "Best Chinese Airline", "Best Airline of the Year Award", "Extreme Pioneering Award", "Best Corporate Public Image Award" and "Top Ten Leading Enterprises in China's Economy" in social selections.

Air China consciously fulfills its social responsibilities and always regards it as its own responsibility to bear public responsibility. Through its own sustainable development, it has steadily generated tax revenue and provided employment opportunities for the country; it has actively participated in social welfare practices, devoted itself to disaster relief, and made contributions to the country and society. The leadership team of Air China has been rated as "an advanced collective of national state-owned enterprises in creating the 'Four Good Teams'" by the Organization Department of the Central Committee of the Communist Party of China and the Party Committee of the State-owned Assets Supervision and Administration Commission. Air China and the China Children and Teenagers' Foundation jointly initiated and established the China Children's Fund's "Children's Insurance Special Fund" to contribute to the healthy growth of my country's children and teenagers. Air China has successfully completed its service support tasks for the Olympic and Paralympic Games, setting many records in the history of China's civil aviation. On September 29, 2008, the Party Central Committee and the State Council solemnly held a summary and commendation meeting for the Beijing Olympic and Paralympic Games at the Great Hall of the People. Air China Was awarded the honorary title of "Advanced Group of the Beijing Olympics and Paralympics". During various major domestic and foreign natural disasters and emergency transportation missions, Air China acted quickly, organized transportation, and fulfilled its responsibilities as a central enterprise regardless of gains and losses. Such as the fight against the SARS epidemic in 2003, the ice and snow disaster in early 2008, the earthquake relief in Wenchuan and Yushu in 2008 and 2009, the Haiti rescue in 2010, the tsunami relief in Japan in 2011, and the completion of the charter flight mission for emergency evacuation of Chinese personnel due to the turbulent situation in Libya.