Please write articles about the implementation of the work of the tax service department

Experience materials on standardized services of the Tax Service Department

A large platform for standardized services In **********, under the correct leadership of the bureau’s party group and the strong support of each business department, we closely focused on The work idea put forward in the report at the beginning of the year is that "development of thousands of taxes is a hard tax, tens of thousands of talents are the first plan, and all difficulties are easy for those who are good at handling them." The work idea is to organize taxation as the center, with high-quality services as the purpose, and with The main line is to improve quality, focus on work run-in, aim at taxpayer satisfaction, make a fuss about management, and work hard on standards. Certain achievements have been achieved. The specific methods are: 1. Accurate positioning, and look for effective run-in. Entry point. In ****, with the full launch of CTAIS and the official operation of the "one window", the Tax Service Department transferred business backbones from each branch to reorganize. Therefore, there must be a run-in in terms of personnel coordination and human-machine integration. . In order to avoid unreasonable collisions, we follow the "court principle". First, we use resources to integrate. We rationally position each person's personality, professional expertise, ability level and overall quality so that they can make the best use of their talents. . And each staff member is required to be proficient in using computers in actual work, organically combining the mechanical properties of computers with the initiative of the human brain, and giving full play to the overall benefits of man-machine integration. The second is to use system integration. The tax service office is a comprehensive institution and a window for the tax department to display its image. It involves a wide range of areas, has a heavy workload, and has high requirements. Therefore, we are required to strictly abide by working hours, try to work early and finish late, have someone on duty at noon, have someone on duty during holidays, strictly implement the leave cancellation system, no chatting during working hours, no eating breakfast at the work place during working hours, no To chat online, the on-duty staff must arrive at work 15 minutes early every day and be responsible for the day's hygiene and other daily tasks. Everything should be based on work to provide taxpayers with good services and ensure that taxpayers are not turned away when they come to handle tax-related matters and do not look at strangers. Don't sit on the bench and don't look back. The third is to use emotional integration. In order to fully mobilize the enthusiasm of each staff member and dedicate the best quality services to taxpayers, we have established a people-oriented idea, pay attention to personality equality, and launch a heart-for-heart love project. Who among the internal employees We all help solve problems at home; we visit the elderly and children who are sick; we go all out when there are weddings and funerals; we celebrate birthdays together; we help complete tasks when there are special circumstances that prevent us from going to work. Let every cadre and employee fully feel the warmth of the big family. Use all your energy on work and dedicate all your love to taxpayers. 2. Target the target and seek breakthroughs in service quality. The tax authorities are responsible for the tax service department. It is the window for taxpayers to provide tax services. Satisfying taxpayers is the first choice goal of the tax office. In order to make taxpayers understand clearly at a glance, understand at a ask, feel comfortable when listening, and satisfied when doing the tax payment process, We act in the interests of taxpayers in all our work, address taxpayers' concerns, think about taxpayers' thoughts, standardize operations, provide civilized services, handle taxes in accordance with the law, and achieve eight services. 1. Service with a smile. Requirements for receiving taxpayers Be polite in your language, proactive and enthusiastic, greet everyone with a smile, and have a kind attitude. We have also set up a resting area for taxpayers and added water dispensers to serve taxpayers attentively. 2. Public service. In order to let taxpayers understand tax policies in a timely manner, we have set up a policy announcement board to facilitate taxpayers to learn and implement; The guide guides taxpayers in handling taxes. It discloses job responsibilities to facilitate tax payment matters. It discloses work disciplines and makes tax handling more transparent. 3. First question service. Answer all difficult questions raised by taxpayers and patiently explain them throughout the process. Guidelines until taxpayers are satisfied. General questions will be answered immediately, and questions that require instructions from superiors will be answered within three working days. 4. Limited time service. In order to improve the efficiency of tax processing, we stipulate that when applying for a tax registration certificate, as long as The procedures are complete, from entry to certification can only be completed within 3 minutes, normal ticket purchase is completed within 2 minutes, normal enterprise declaration entry is completed within 2 minutes, and tax invoice issuance is completed within 1 minute.

5. Flexible service. For the convenience of taxpayers, we stipulate that even after off-duty hours, taxpayers are not allowed to leave their jobs without permission as long as their tax-related matters have not been completed. During holidays, there will be people on duty to receive taxpayers. 6. Commitment of service. In order to allow taxpayers to pay taxes It is more convenient, faster and more satisfactory for people to handle taxes. We promise: go through one door and get everything done. In August this year, in accordance with the spirit of the superiors, we implemented the "one-window" management model. Taxpayers only need to go to one window to do their taxes. Businesses that originally needed to be handled at three windows can be handled at once. At the same time, a comparison exception window has been added based on the need for table comparison to specifically deal with the inconsistency between taxpayers' declaration data and golden tax certification data, which greatly improves tax processing efficiency. 7. Flexible service. In actual work, there are often When we encounter some unexpected problems, we need to handle them flexibly. For example, if we cannot enter the system after a power outage, and taxpayers urgently need to collect purchase invoices, as long as we complete the procedures, we will first sell the invoices to taxpayers manually, and then input them into the system after receiving a call. Taxpayers will come to visit us. When paying taxes, we first accept cash and checks, help taxpayers deposit the money in the bank, and then deliver the issued tax invoices to taxpayers in a timely manner. 8. Supervision services. In order to better serve taxpayers and improve services Quality, each window has service guides and opinion books. Taxpayers are welcome to put forward their opinions and put our services under the supervision of taxpayers. 3. Play the role well and find the best point in standardized operations 1 . 1. Integrate man and machine and strive to find effective methods. Since the query function of the CTAIS system is relatively simple and it is impossible to query all the data needed by leaders at one time, we adopted a method of combining man and machine and spent two days organizing it. More than 10 people centrally input the tax officials from each branch into the system. At the same time, each tax declared and collected by the enterprise is manually registered in order to keep abreast of the enterprise's declaration and payment arrears. Regarding the collection of self-employed individuals, for branches without collection points, a complete set of collection lists should be printed every month and copied to floppy disks. This approach is currently the best way to combine man and machine. 2. Coordinate operations and insist on complementing each other's advantages every month Before the 10th, it is the busiest time for the tax office. In addition to issuing invoices for pre-deposited taxes in each branch, it is also responsible for door-to-door tax payment. In order to issue tax invoices in a timely manner, it does not delay the work of tax handlers in each branch. At that time, the comrades who applied for the collection post forgot about food and sleep, often gnawing sesame seed cakes and issuing invoices at the same time. Staff in other positions carry forward the spirit of unity and cooperation. After finishing their own work, they take the initiative to help tear down votes, divide votes, punch votes, and stamp... In short, for a common goal, they strive to create an overall image. For example: xxx, the "party representative" who specializes in picking up heavy responsibilities and works responsibly; xxx, who serves with a smile and is affectionately called "Sister Invoice" by taxpayers; xxx, the "internal leader" who is flexible and takes the overall situation into consideration; leaving her small family to care for everyone without any regrets The "business expert" xxx; the "doer" xxx who wears many hats and works hard without complaining; the "ruziniu" xxx who is unknown and conscientious; and the "little one" xxx who is diligent, studious and pursuing improvement. In the past year, the tax service department has accepted xxxxx declarations from enterprises, collected taxes of .Sell multiple copies of ordinary invoices xxxxx. 3. Strictly enforce the law and always adhere to sunny operations. The first is to prevent the increase of new debts.

In line with the needs of "one-window" management, we actively urge enterprises to declare and pay taxes on time. Failure to declare and pay taxes after the due date will be strictly punished and additional late payment fees will be imposed. All taxes realized by enterprises in the current period are required to be paid in full. If the declaration cannot be put into the treasury in time, we will promptly feedback the information to each branch and urge the tax to be put into the treasury. For those who have outstanding debts, we will pay the outstanding debts first and then pay the current tax. The second is to pay close attention to the tax declaration data. Review, in accordance with the new tax declaration requirements, strictly compare the various statements of the declaration form, the special value-added tax invoice deduction copy and other declaration materials. If the declaration is found to be untrue, non-standard, incomplete, or contains logical errors, Return the tax and order the company to make corrections within a time limit to prevent companies from deducting taxes in advance and making false tax deductions, which effectively curbs tax evasion. In daily work, we enforce the law impartially and do not show favoritism, which fully embodies the sunshine operation and It’s time to reassure the leaders and satisfy the taxpayers. 4. Provide suggestions and fulfill their duties as a staff. The tax service department is both a "operations department" and a "staff department". Externally, it must do its best to ensure that tax revenue is paid in full and on time. Internally, we must provide various data to the leaders in a timely manner and make reasonable suggestions in a timely manner. On the 10th of every month, we manually design a statistical bulletin on the declarations and collections during the period and submit it to the leaders in a timely manner to facilitate the arrangement of various functional departments. Feedback information to each branch to urge taxpayers to declare and pay taxes. At the end of each month, we use various pre-designed reports to fill in the data so that leaders can fully understand the status of taxpayers, from declaration and payment to arrears. 1. Collection summary table 2. Enterprise individual statistical detailed table 3. Comparison table 4. Late payment penalty fine statistical detailed table 5. Manual invoice collection detailed table, etc. It provides various comprehensive and effective basis for leaders to analyze the tax source situation. At the same time, for convenience The leaders check the tax payment data of each enterprise on CTAIS. We also enter the tax identification code of each enterprise on the report, which saves the leader's query time and facilitates the leader's pattern query. Over the past year, we have provided tax services All the staff of the office put their work first, put smiles on their faces, imprinted sincerity in their hearts, integrated enthusiasm into their actions, gathered people's hearts internally, built their image externally, and forged ahead, and achieved certain results. But they are far behind the expectations of their superiors. The requirements are still far away. In the future work, we will: 1. Ensure the normal operation of CTAIS, provide timely feedback when problems are found, and handle them properly. 2. Strengthen the management of transportation fee invoices and further deepen the "one window". 3. Improve the overall service level, and gradually improve the tax collection service system. 4. Work hard to learn various businesses, high standards, strict requirements, and push the work to a new level with full enthusiasm.

A brief discussion on how to strengthen tax services Building agency efficiency

Carrying out agency efficiency building is a concrete manifestation of the implementation of the important thinking of the "Three Represents" and the requirements of building a party for the public and governing for the people. It is an important step in improving the work style of agencies and increasing the efficiency of agencies. It is also an effective way to improve people's satisfaction and enhance the government's image. As the "window" for the local tax department to serve taxpayers, the tax service department's law enforcement image and efficiency directly affect the tax department's image in the minds of taxpayers. Therefore, carrying out efficiency construction in the tax office is a requirement for the tax department to establish a "service-oriented" government. It is of great significance for promoting the transformation of local taxation style, improving efficiency, and creating a good development environment. This article will try to give some brief insights into the issue of strengthening the efficiency of the tax service department.

1. The main problems existing in the current tax service offices In the past few years, tax service offices in various regions have achieved remarkable results by strengthening standardized construction. The hardware construction of tax service offices has been greatly improved. The service attitude of cadres has also been greatly improved. The phenomenon of "difficult to enter and ugly face" has been basically eliminated. However, taxpayers generally report that the problem of "difficult to get things done" has not been fundamentally solved.

(1) The service concept is not really in place.

Some cadres have low awareness of proactive service, low enthusiasm for service, and procrastination in doing things. Services are not in place or absent from time to time. To varying degrees, the mentality of "emphasis on supervision and neglect of service" exists. Law-based tax administration and service optimization are not well integrated, and law enforcement lacks transparency.

(2) There are gaps in management methods.

The functions of the service hall and the setting of windows do not fully consider the needs of taxpayers. With the gradual deepening of tax collection and administration reform, the setting of windows in the tax office is too professional, and some tax-related matters are only It can be handled through special windows, which often results in long queues at some windows and empty windows at others.

(3) The tax procedures are complicated and inefficient.

The current work process focuses too much on internal supervision and control, the decomposition of powers, and the standardization of procedures, which complicates the originally simple procedures. Taxpayers often have to go back and forth to multiple windows and departments to handle matters. Less efficient.

(4) Tax preferential policies are highly flexible and lack transparency.

Because tax policies have a certain degree of discretion, there is room for flexibility in implementation, resulting in a lack of transparency in tax laws and regulations, and directly leading to a reduction in taxpayers' expectations and satisfaction.

(5) Information construction lags behind collection and management needs.

Tax informatization is a systematic project that integrates advanced tax management concepts and modern network technology. It is the only way to modernize tax management and improve tax management and service levels. At present, there are many factors in taxation management that are incompatible with informatization, resulting in informatization construction lagging behind the needs of tax collection and administration, resource allocation being unreasonable, and application being insufficient, which is not conducive to the full play of the efficiency of tax informatization, which not only affects The quality and efficiency of tax administration also seriously affect the quality of services to taxpayers.

2. Concept of strengthening the efficiency construction of the tax service hall. Strengthening the efficiency construction of the tax service hall is a long-term and complex systematic project. The author believes that each unit should start from strengthening the system construction based on its own actual situation. Taking the transformation of the agency's work style, innovating service mechanisms, increasing supervision and improving the quality of the team as breakthrough points, the goal of agency efficiency construction is to optimize services and create a good development environment, seize the key points, treat both the symptoms and root causes, and focus on the long term. To achieve the goal of seeking practical results from management, high efficiency from science and technology, and long-term effects from quality, we have formed a good situation in which "everyone is the local tax image, and everyone is the investment environment" and jointly focus on the management.

(1) Lay a solid foundation for improving the institutional system.

We must regard system construction as the basic task of building agency effectiveness, and insist on using systems to manage people and affairs. In accordance with the idea of ??"comprehensive coverage, leaving no vacuum, scientifically setting up posts, assigning responsibilities to people, quantitative assessment, and strict rewards and punishments", a series of management systems have been established and implemented to gradually bring all taxation work into an institutionalized and standardized track, and promote taxation management The first step is to standardize the construction of tax service halls and maximize the convenience for taxpayers to handle taxes. Considering the long-term development of taxation, the existing tax service offices should be reorganized to better meet the wishes and requirements of taxpayers. Establish a multi-level, multi-channel, convenient and fast tax service platform, work hard on innovating service forms and enriching service content, and strive to create new ideas, high-quality products, and results. Pay attention to the software and hardware construction of the tax service hall to achieve tax service "one card for clear indication, one point for approval, one window for acceptance, one-stop service, and one-time processing." When setting up tax service windows, taxpayers should have a sense of equality and intimacy when filing tax returns. The height of the counter should be lowered, there should be no isolation facilities above, and open tax processing should be implemented. The concept of full service and the implementation of the first-ask-responsibility system should be adopted. The service commitment system, AB post system, and consultation window duty system are combined to improve the quality of tax processing and truly bring practical convenience to taxpayers.

The second is to comprehensively implement "one-window" management and open up a green channel for full-service services. The tax authorities should bring all tax service items scattered across different departments into the tax service department, implement "one-stop" centralized services, and turn taxpayers' external delivery into the tax authorities' internal delivery. It is necessary to implement a time-limited processing system to ensure that a civilized and efficient image is displayed in the acceptance service. Establish a "full service post".

For taxpayers who are handling tax-related matters for the first time or who do not understand the procedures for handling tax-related matters, the "full-process service post" will be responsible for handling them. When the taxpayer's information is complete and the procedures are complete, the "full-process service post" will handle the immediate matters. One person accepts and handles the matter in one go; for matters to be handled, the "full service post" will also inform the content and time limit in writing to make it as convenient as possible for taxpayers to handle tax-related matters.

The third is to implement the AB post system. Implement the post organizer (post A) and co-organizer (post B). When post A is not on duty, post B will automatically take over the post to handle relevant government affairs and affairs in a timely manner, so as to ensure that "there is no shortage of people at the post" and eliminate the phenomenon of lack of posts. , to ensure service quality.

The fourth is to establish a corporate reputation rating system. Establish a database to provide personalized services to taxpayers with good credit ratings based on scientific assessment, and use the taxpayer information they have to promptly identify risky taxpayers who may engage in tax-related violations, thereby improving audit selection. accuracy of the case. Tax credit should be based on the determination of the credit rating structure, adhere to the operating mode of "grasping both ends and promoting the middle", give certain restrictions and focus on enterprises with low and poor reputation, and at the same time, through the formation of good tax awareness, encourage them to Honesty and trustworthiness level transformation.

The fifth is to formulate relevant systems for efficiency construction and achieve system innovation. According to practical needs and situation development, establish a cadre integrity credit file system, and use the integrity credit file to truly, objectively and fairly record and reflect the behavioral performance of cadres and employees in terms of ideology and morality, diligent and honest government, integrity and self-discipline, compliance with laws and regulations, and style and efficiency. , as an important basis for supervision, management, inspection, appointment, reward and punishment of cadres. Establish a cadre talk and heart-to-heart talk system, stipulate the talking responsibilities of leading cadres at all levels and the types of heart-to-heart talks that must be discussed, as well as specific methods and requirements, and build an important ideological platform for strengthening cadre communication and exchanges. Focusing on the creation of learning institutions, establish relevant systems such as the credit system for cadre learning and training, promote the formation of long-term mechanisms, etc.

(2) Demonstrate effectiveness in strengthening quality services.

The ultimate goal of efficiency construction must be to optimize fiscal and taxation services, create a good development environment, and correctly handle the relationship between law enforcement and services, standards and efficiency.

First, optimize service methods and comprehensively improve tax service efficiency. We will further deepen the reform of the examination and approval system, reduce the number of examination and approval items, and decentralize examination and approval authority. On the premise of not violating tax laws and regulations and not weakening internal supervision and constraints, tax procedures and tax procedures should be simplified as much as possible to improve tax efficiency and administrative service effectiveness. Externally, we will strengthen tax assessment, reputation management and inspection. If any problems are found, they will be dealt with according to the specific circumstances and regulations to ensure the authority of national tax laws and policies. In addition, with the help of information technology, the service content has been enriched, and the "12366 tax service hotline" has been established to provide a full range of diversified tax declaration methods such as mailing, telephone, electronic data exchange, network transmission, etc., using mobile phone text messages, website information release and golden tax project Data sharing, enhanced functions such as automatic reporting and collection, tax consulting services, etc.

The second is to strengthen proactive services and try to establish a tax service evaluation system and a tax early warning mechanism. The tax service evaluation system is based on tax service procedures and internal and external information feedback, and strives to refine and quantify information on service quality and service efficiency, assess people, and implement regular dynamic evaluations; the tax early warning mechanism focuses on prior services and involves Tax reminders, preventions, warnings and other prior control methods can help taxpayers avoid or reduce the occurrence of tax administrative penalties for violating tax regulations.

The third is to adopt humanized services and provide taxpayers with in-depth tax services. Through the establishment and improvement of systems such as the first inquiry responsibility system, service commitment system, accountability system, and enterprise contact system, each single service initiative has become a systematic and networked service system. It is necessary to formulate specific items, specifications and standards for services to systematize, standardize and standardize tax services and ensure that there are rules to follow. In accordance with the requirements of modern tax management, it is necessary to establish a comprehensive and three-dimensional service system that combines the professional services of the tax authorities and social intermediary services, and focuses on the professional services of the tax authorities, before, during and after the event.

(3) To achieve high efficiency in the use of scientific and technological means, we must improve the efficiency of tax services and optimize the tax service system, which cannot be separated from the drive and support of information construction. The reform direction of informatization and specialization is an important measure and guarantee for eliminating arbitrariness in law enforcement, improving the quality and efficiency of tax collection and administration, and comprehensively improving tax service levels in the new era.

First, strengthen the construction of local tax websites, further broaden publicity channels, expand publicity content, and provide taxpayers with a new information service platform. Timely announce new tax policies, service commitments, organizational setup, business consultation, data downloads, etc., and answer various questions raised by taxpayers online. Close communication and exchange between tax collectors and taxpayers will enable taxpayers to more quickly and comprehensively understand relevant tax-related laws and policies online and support taxpayers in handling tax-related matters online.

The second is to actively promote diversified reporting methods to provide convenience for taxpayers to declare taxes. Gradually implement remote declaration methods based on telephone declaration and online declaration, promote the networking of tax, bank and treasury, realize electronic tax payment, enable taxpayers to complete electronic declaration and payment of tax without leaving home, and eliminate the need to handle taxes The issue of time and space limitations in services improves work efficiency and facilitates taxpayers.

The third is to actively explore effective ways to operate online and share information with banks, treasury, national taxation and other departments, improve the comprehensive utilization efficiency of information resources, and initially form a socialized tax monitoring service network system.

(4) In terms of supervision and implementation, we strive to further strengthen the efficiency of the tax office. It is an effective carrier, which must ultimately be implemented in specific work and reflected in actual performance. Therefore, efficiency construction must be and the implementation of key tasks, closely integrate efficiency construction with various financial and taxation tasks, and promote the in-depth development of efficiency construction in terms of supervision and implementation of work.

First, strengthen network supervision. In order to adapt to the needs of administrative approval reform and agency efficiency improvement, it is necessary to actively improve service methods and gradually implement online application, approval and reply for tax-related documents to facilitate enterprises to handle tax-related matters and optimize the development soft environment. The network system emphasizes process control and continuous improvement, and the entire management work is in a spiral upward trend. During the approval process, strict approval time limits are set for each link and process supervision is carried out to achieve process assessment of document approval. On the one hand, it can double the speed of review and approval and shorten the time for enterprises to handle tax-related matters. On the other hand, it can further standardize the review and approval process of tax-related documents, tighten the review and approval time limit, and improve the quality of review and approval.

The second is to strengthen institutional supervision. Standardize operations, improve internal work circulation, design various forms and accounts in a unified manner, deliver various reports as required, and establish various ledgers to make internal tax management and information sharing more standardized and reasonable. Ensure the standardized operation of business processes and the close connection between job responsibilities in each link, and effectively improve work responsibility and efficiency.

The third is to improve the supervision mechanism. Starting from standardizing the law enforcement behavior of tax authorities, we not only strengthen administrative supervision, but also use external forces to strengthen social supervision, so as to establish and improve a set of scientific and effective supervision mechanisms. Internal supervision is mainly reflected in the following aspects: strengthening supervision and supervision. For clear supervision matters, supervisors use cross-combination methods such as telephone inquiries and on-site inspections to keep abreast of the progress of supervision matters at any time and feedback the supervision situation to leaders; strengthen Law enforcement inspections, strengthen on-the-job supervision of key links in the exercise of "two powers", decompose relatively concentrated law enforcement powers, conduct collective review and public hearings on prescribed matters, and at the same time do a good job in law enforcement inspections of each unit, through reports, complaints, 12366 and other complaint channels implement supervision, focusing on daily inspections of the law enforcement activities of various functional departments, which not only strengthens the supervisory powers of tax authorities, but also protects the legitimate rights and interests of taxpayers.

(5) The key to building long-term effectiveness in improving the quality of the team lies in people. Only good internal qualities can show good style and effectiveness. Therefore, adhering to a people-oriented approach and comprehensively improving the comprehensive quality of the cadre team is a fundamental move to strengthen the efficiency of the tax office.

The first is to establish and improve the job responsibility target management system.

By formulating the "Two Powers" Supervision Position Objective Assessment Methods and Standards, the objectives, scope, responsibilities, procedures, responsibilities, etc. of each job position and work link are standardized and clarified. Further improve the unified tax business and information transmission management process so that every cadre understands what he should do in his position, how to do it, when to do it, and what responsibilities he should bear if he makes a mistake. In this way, by hardening the soft tasks, quantifying the hard tasks, refining the assessment, decomposing them layer by layer, and gradually implementing them, everyone has a task and everyone has an indicator, and an indicator system is established to evaluate the effectiveness of the work as objectively and quantitatively as possible. .

The second is to establish and improve the assessment and evaluation system to fully mobilize the enthusiasm of cadres. In order to further create an incentive mechanism that can be promoted and demoted, both in and out, and to form a good atmosphere of "comparison, learning, catching up, and surpassing", a cadre evaluation system has been established and improved. By focusing on job responsibility assessment, public opinion polls and democracy have been introduced. The evaluation system requires high standards for cadres in terms of morality, ability, diligence, and performance, and promotes the improvement of the overall quality of the cadre team. On the basis of cadre evaluation and the "Interim Regulations on National Civil Servants", we will conscientiously implement the "four modernizations" policy for the cadre team, adhere to the principles of openness, equality, competition and merit, and fully implement the appointment system for cadre positions. Implement target management assessment methods, form a horizontal to edge and vertical to bottom assessment system, widen the levels of rewards and punishments, and strictly honor rewards and punishments. Through the implementation of the assessment and evaluation system, the enthusiasm and creativity of cadres can be fully mobilized.

The third is to actively carry out tax culture construction and organically combine efficiency construction with creation activities. Give full play to the role of trade unions, Youth League Working Committees, Women's Committees and other organizations, carry out diverse, active and healthy cadre cultural activities, and establish a lively, healthy and progressive tax culture. All units should be based on actual conditions and carry out creation activities such as civilized units, civilized industries, youth civilized accounts, women's civilized demonstration posts, etc., promote efficiency through creation, and strive to improve people's awareness. Carry out activities to create "learning" units, establish the concept of lifelong learning, encourage cadres to participate in learning through various channels, and continuously improve the ideological and political quality and comprehensive business capabilities of the cadre team.

Author's unit: Putuo Local Taxation Bureau, Zhoushan City, Zhejiang Province

Fuyang Municipal Taxation Bureau Tax Service Office Establishment Specifications/fygsww/fybszs/fyfwcn/t20050609_125601.htm

The Tax Service Office of the State Administration of Taxation in the Development Zone has continuously launched new service measures: it has successively launched the first-inquiry responsibility system, the taxpayer evaluation card system and the zero-distance service system, which have been welcomed by taxpayers.

Thoughts on strengthening the construction of county (city) bureau tax service offices/swlw/Print.asp?ArticleID=994