Year-end work summary of the hospital general office

Year-end work summary of the hospital general office

Time flies, we are busy running, and inadvertently we have reached the end of the year. During this year, our work ability, experience They have all grown up, which also means that they are ready to start writing their year-end summary again. The year-end summary is not only an explanation to the leaders, but also a review of one's own work. The following is the year-end work summary of the hospital general office that I have compiled for you. You are welcome to share it.

Year-end work summary of the hospital general office 1

Over the past year, with the care and help of the hospital leaders and the support and cooperation of all employees, the office has successfully completed various tasks . Although there are many very trivial things in office work, for us every time it is an exercise of patience and perseverance, and we feel that we are gradually maturing. The situation over the past year is summarized as follows:

1. Perform duties conscientiously and actively carry out work

1. Assist hospital leaders to do a good job in hospital administrative management and do a good job in the dean's office The preparation work and meeting minutes for various meetings such as meetings, weekly meetings of the hospital, etc. have been kept confidential and archived in a timely manner.

2. Carry out the printing of materials, information reporting and file management carefully to ensure timely reporting. Do a good job in sending and receiving, copying and transcribing various documents. Please ask the leaders to review and handle the work in a timely manner, keep records when assigned by the department, and arrange the work on time. This year, we have standardized the file forwarding procedures and ensured that file transfers are registered.

3. Complete the hospital reception work, coordinate work with relevant departments according to work procedures, and provide timely feedback to the director.

4. Complete the collection, organization and filing of office documents.

5. Strictly coordinate the arrangements for hospital vehicles. There is a management system in which no arrangements are made for those who can take the bus, and no arrangements are made for traveling alone.

6. Strictly manage official seals; well complete the custody of hospital licenses and employee IDs and the annual review of hospital licenses.

7. Earnestly complete the property and material management of the administrative building.

2. Existing problems and suggestions

(1) Own problems

In the past year, with the care and support of the hospital leaders and all employees, the work has also improved Certain achievements have been achieved, but there is still a long way to go to meet the requirements of leaders and employees:

1. Due to the limitations of the nature of the work, there is less time and opportunity for in-depth clinical research, and the lack of understanding of things. Understanding is limited to rational knowledge of experience and lacks real perceptual knowledge.

2. I don’t communicate enough with my leaders at work. Sometimes I just bury myself in work.

3. Because I am still very young, I lack strong management at work and lack courage when carrying out my work.

(2) Ideas for future work

1. Without rules, there is no circle. The special positions and work nature of the office require that the office must be a combat department with sound systems, strict management, strict discipline, and smooth orders. It is necessary to adhere to the principles of strictness, detail and feasibility, and further improve office work specifications, assessment systems, confidentiality systems, document management and other systems on the basis of the original systems, so that all work can be carried out in a more standardized and orderly manner.

2. The office is the dispatching department within the hospital. It is both a commander and a combatant. It is the embodiment of the leadership’s will and opinions, and is also the feedback provider on clinical department issues. Therefore, it is necessary to establish a good self-image. Be a role model for employees at work and a trusted partner emotionally. In particular, we must set an example and have a down-to-earth work style.

3. At work, we must learn to use our brains, think proactively, give full play to the leadership's advisory role, actively make suggestions for the leadership, and explore work methods and ideas.

4. Actively communicate with leaders, and report any work or ideological problems in a timely manner. I also hope that leaders can criticize and correct shortcomings in my work in a timely manner so that my work can be more perfect.

5. Actively serve the clinic and treat others with courtesy. Achieve a true sense of ownership of "the hospital is my home" rather than tending to verbal slogan formalism.

6. Actively assist the dean and strengthen style management. Strictly implement cost accounting, establish the concept that saving is also management, constantly improve management awareness, and strengthen learning to become a truly outstanding manager. Year-end work summary of the hospital general office 2

In 20xx, under the leadership of the dean and leaders in charge, and with the support and help of various departments, we deeply studied the spirit of relevant meetings and documents, and the office closely focused on the entire hospital The work center has achieved certain results in participating in college affairs, management affairs, and providing good services. It has better played the role of office staff assistant, coordination service, supervision and logistics support. Looking back on the whole year, we mainly did the following Work:

1. Completed the drafting and printing of hospital work plans and various requests for instructions, reports and other documents and materials, and completed various matters assigned by leaders.

2. Earnestly manage and use hospital seals, achieve strict management and correct use.

3. Send, receive and deliver confidential documents, and be able to circulate and store them in a timely manner without any loss or leakage of documents. All kinds of documents and reporting materials issued by superiors should be submitted to the leaders as soon as possible. , distributed to relevant departments.

4. Assist the leaders in charge to do a good job in the construction of democratic review practices, spiritual civilization construction, academic disclosure, comprehensive management, safety production, safe hospitals, family planning, etc.

5. Do a good job in complaint handling and reception and patient satisfaction survey.

6. Carry out the standardization construction of hospital affairs disclosure according to the requirements of the superior health department.

7. According to the requirements of the County Comprehensive Management Committee, complete the comprehensive management and rectification work.

8. Adjust the members of the labor discipline inspection team to further strengthen labor discipline inspection.

9. Organize regular meetings of department directors and various video conferences.

10. Complete the distribution and subscription of newspapers, magazines, and various books and letters.

11. Do a good job in professional title evaluation and recommendation work and job recruitment.

12. Complete personnel salary procedures and attendance work.

The biggest rule of office work is that it is "irregular and involuntary". It is not vigorous, but it is still busy. Office staff always keep in mind that responsibility is the first element of work. Responsibility is the core of professional quality. Once you step into any position, you choose a responsibility and have a mission. Assume the responsibilities assigned by the position, complete all work on time, quality and quantity, and be responsible for the work done. The office has always practiced the work philosophy of "serving leaders well, serving departments well, and serving employees well". We must adhere to style in small matters and principles in major matters, never cause unprincipled disputes, help each other and understand each other at work, and have strong work cohesion and combat effectiveness.

The achievement of these achievements in the office is mainly inseparable from the support, help and cooperation of leaders and brother departments, as well as the joint efforts of office members. At the same time, we are also clearly aware that there are many problems and deficiencies in our work, and there is still a big gap between service awareness and service level and the requirements of leaders and comrades. In the future, we will continue to study hard, work diligently, and do our job well for the overall development and construction of the hospital. Year-end work summary of the hospital general office 3

In the blink of an eye, it is the end of the year again, and this year will pass in a very fulfilling and busy work. During this year, I gained a lot and accumulated a lot of work experience. At the same time, with the help and support of the two leaders and supervisors, I completed my job well. As an office clerk, I am well aware of my job responsibilities and work content, and conscientiously complete every task assigned by my leadership. I am also constantly improving my comprehensive abilities and striving to do better.

The work situation over the past year is summarized as follows:

1. Serious and careful work attitude

The daily work content of clerks is relatively trivial and they need to do every task in a down-to-earth manner. , complete it carefully and not be careless, otherwise it will cause unnecessary trouble and even serious consequences. I remember one time I went back to the company to deliver a check. Due to my negligence, I actually sent the check to the delivery company to the company. I later caused a lot of unnecessary trouble before I returned it. I learned a lesson from this incident and asked me to complete every task more carefully in my future work. Only a serious and careful work attitude can better complete the tasks assigned by the leadership.

2. Do a good job in personnel work with all your heart

Do a good job in your own job and temporary work, so that the management of various files will become increasingly formalized and standardized. At the same time, we will do a good job in logistics support services, so that leaders and supervisors can avoid worries. Under the direct leadership of the manager, they can proactively do a good job in the daily housekeeping work of the two departments.

1. Do daily work patiently and meticulously: responsible for answering incoming calls, doing a good job, carefully recording important matters and conveying them to relevant regional supervisors, without omissions or delays; responsible for receiving visiting customers, and maintaining Good etiquette and courtesy; Responsible for the sanitation and arrangement of tables and chairs in the leadership office and conference room, and keeping them neat and clean; Responsible for classifying and filing various documents and sending and receiving company emails every day.

2. Material management: Make a list of daily office supplies and order and distribute them in a timely manner to ensure normal use by staff. Before the 10th of each month, go to the hospital finance office to pay the cleaning uniform fee and telephone bill and issue an invoice. Send checks from each department to the company around the 25th of every month, and take signed copies back for archiving.

3. Employee salary work: On the 13th of each month, new employees will be reported, and on the 15th, employee attendance will be reported. These tasks require me to do them carefully and check the attendance sheets of each supervisor. Confirm correct overtime hours as this directly correlates to the financials of the project.

4. Document management: According to work needs, make various forms, documents, etc. at any time, complete the printing, scanning, copying of documents, etc. assigned by leaders and supervisors, and do the document notifications issued by the company. Upload and deliver in a timely manner. Various inspection reports, training records, meeting minutes, etc. completed by supervisors have been classified and archived in a timely manner for easy review and management.

5. Employee file arrangement work: classify and archive the files of current employees and resigned employees, organize new employee files in a timely manner after new offers are added every month, and update the archives in a timely manner.

6. Assistance work: Assist leaders to complete various work plan forms for the new year, including "Daily Cleaning Training Plan Implementation Form", "Annual Communication Plan Form", "Annual Activity Plan Form", etc. etc. At the same time, we must also assist leaders and supervisors in organizing and arranging various project meetings and annual activities, so as to better complete plan implementation and organize activities.

3. Shortcomings

In this year's work, I have been strictly demanding myself, conscientiously and timely doing all the tasks assigned by the leadership, and responding to the problems encountered in the work. Ask your leaders and colleagues for advice humbly and constantly improve and enrich yourself. I am now able to handle the daily work of this position and some other related work better. Of course, there are also many problems at work, mainly manifested in: not being careful enough: office clerk work is a trivial job, so it tests people's carefulness. Every job of a clerk must be carried out in an orderly manner, and must not be half-hearted. After every job is completed, a habit of checking must be developed. I remember filling out a reimbursement form once. When I finished filling in the data, it was simple. Year-end work summary of the general office of the hospital 4

Dear leaders and colleagues, good afternoon! I officially entered the Third Hospital of the City in October and was assigned to work in the office. With the care and attention of the hospital leaders and the help and guidance of the office colleagues, I began to have a comprehensive understanding of the operation and management of our hospital, and gradually adapted to the mode of working and living in the hospital.

A brief summary of my work is as follows:

1. Strengthen study and become fully familiar with the operation and management of the hospital

The operation and management of the hospital is a completely unfamiliar field to me . In order to adapt to the work of the hospital office as soon as possible, under the coordination and guidance of Director Liu and other colleagues, I learned the rules and regulations and work plan of our hospital, the work responsibilities of the hospital office, the evaluation standards of the second-class hospitals, the preparation of documents of our hospital and the organization of meetings. The specific requirements and other contents, and became familiar with the department staff structure of our hospital and the current operation and management status of the hospital. In the past few months, I have actively studied the good working methods of Director Liu and other colleagues, learned from each other's strengths, focused on coordination with colleagues, and continuously improved my professional level.

2. Work diligently and conscientiously perform office duties

The hospital office is a comprehensive coordination department with complex and trivial work that is generally difficult to quantify. Therefore, in order to make my work standardized and efficient, according to Director Liu's weekly work plan, and in line with the work concept of "serve the hospital leaders well, serve the departments well, and serve the medical staff well", I will conscientiously complete my job well. In the past few months, our *** has assisted or organized more than 10 meetings (including dean's office meetings, regular meetings for the establishment of the second class A, work style supervisor meetings, doctor-patient relationship symposiums, disaster vulnerability analysis work meetings, etc. ), drafted and issued 11 documents, assisted Director Liu in completing the summary of rectification feedback from the initial evaluation of the establishment of a second-class hospital, actively completed the compilation of annual hospital dual support work evaluation materials, attendance statistics for staff in each department, and participated in two meetings with Director Liu Emergency department morning meeting and recommendation work for middle-level cadres of our hospital, assisting Director Liu in conducting hospital style supervision, satisfaction survey, and tasks undertaken by the second-level establishment office such as hospital affairs disclosure, safe hospital, etc.

3. Recognize the shortcomings and strive to improve the level of all aspects of work

Since I came to work in the hospital, although the office work I participated in has been carried out in an orderly manner and my own work has been basically completed, But I know that my work is still far from the requirements of leaders and the expectations of colleagues. This is mainly reflected in the lack of communication and coordination with other departments, and the understanding of county-level public hospital reform and hospital operation and management is not comprehensive enough. Work efficiency and service levels need to be further improved. In my work in 20xx, I will strengthen the study of medical and health work policies and systems and office routine work, and strive to improve communication, coordination and work efficiency by learning from leaders, colleagues, books, and the Internet.

I have not been in the hospital for a long time, and I am still getting a deeper understanding of the operation and development of the hospital. As for the suggestions for the development of our hospital, I think it is very important that the hospital should attach great importance to the introduction and training of talents. Carry out more professional and technical training, improve welfare benefits, and retain existing talents. Through external recruitment and providing further study opportunities, we will increase the introduction and training of professional and technical talents, lay the foundation for building our college's distinctive and advantageous specialties, and enhance our college's social visibility.

Finally, I would like to thank all the leaders and colleagues for their care and help. I hope that all leaders and colleagues will provide opinions on my work so that I can further improve myself. I will take this symposium as an opportunity to study hard, work diligently, and work with everyone to add a small contribution to the leap-forward development of the hospital. ;