Year-end work summary of power supply station employees

#worksummary# Introduction Work summary is an important part of doing all the work well. Through the work summary, you can clarify the direction of the next work, avoid detours, make fewer mistakes, and improve work efficiency. This article is the "Year-End Work Summary of Power Supply Station Employees" compiled by None for your reading.

Article 1 Year-end work summary of the employees of the power supply station. Since I took up the position of marketing information technology assistant in the Measurement Division of the company's Electric Power Marketing and Trading Department in November XX, for more than a year, I have worked hard under the leadership of the department and With the care and help of colleagues, a lot of progress has been made in work, study and thinking. The analysis and summary report of the work, study and thinking situation over the past year is now as follows:

1. In-depth study of political theory, Continuously improve political literacy

For more than a year, I have carefully studied the spirit of the xx National Congress of the Party and the spirit of the two sessions, the Southern Power Grid Strategy, the spirit of the Southern Power Grid and the company’s work meeting, and the energy conservation and reduction policies of the ** Province and China Southern Power Grid Company. Documents and materials such as regulations on platooning, and the speeches of Chairman ** and General Manager ** at the company’s summary and commendation meeting for disaster relief and power restoration.

Through study, I have a further understanding of the important ideas of "xxxx" and the scientific outlook on development, and enhanced my consciousness and initiative in studying and practicing the important ideas of "xxxx" and the scientific outlook on development; further improved my Understand the party's advanced nature and further grasp the essence and scientific connotation of the party's advanced nature; further understand the basic standards, realistic standards and specific standards for the advanced nature of Communist Party members.

Through study, I further understood the importance of the Southern Network Strategy. I deeply understand the spirit of "united will, tenacious struggle, and perseverance" to resist disasters, and understand the spirit of "there are always more solutions than difficulties, perseverance, and hard work." This will be a powerful motivation for my future work and a powerful weapon to overcome difficulties.

In addition, I also use the Internet, TV, newspapers and other media to understand and study political current affairs, pay attention to social and political life, and my consciousness and enthusiasm for political learning have been greatly improved.

2. Continuously study hard and improve professional knowledge

In terms of business knowledge, I participated in the marketing work innovation training organized by the Internet company and the marketing-related skills training organized by the company. In addition to participating in various trainings organized by the company, I also humbly consulted the professional and technical personnel of Tongfang Company and various power supply bureaus for marketing informatization and automation related knowledge, and combined with work needs, I independently learned professional knowledge of informatization and automation. In addition, I used weekend time to study for a master's degree in control theory and control engineering from the School of Information and Automation of xx University of Technology. In more than a year, I have basically completed the course study for the master's degree in engineering, which has enabled me to gain theoretical knowledge. A big improvement. During the learning process, pay attention to summarizing the gains and publishing an article in "** Electrical Industry".

3. Do your job seriously and improve your work ability

In the past year or so, under the arrangement of the department leaders, I have mainly participated in completing the following tasks:

(1) Construction of marketing monitoring center

The marketing monitoring center is based on the customer service system, 95598 system, negative control management system, demand side management system, dispatching mis, and marketing on-site monitoring equipment. Through the integration of other resources, a new marketing workflow monitoring and management system has been established to truly realize end-to-end management and comprehensively improve the level and level of marketing services.

Starting from the construction at the beginning of the year, I participated in the preparation and improvement of the "** Power Grid Company Marketing Service Center System Construction Plan". During the construction process, I participated in the coordination of relevant participating units throughout the construction process, and was responsible for the software and hardware of the monitoring center. Daily management and maintenance of equipment. After the system was put into trial operation, we solicited opinions from various departments to compile "What needs to be improved in the marketing service center system", organized the monitoring center acceptance at the end of the year, and participated in "** Power Grid Company Monitoring Center Later Construction Ideas" and "** Power Grid Company Marketing Monitoring The preparation of "Centre Operation and Management System" and "**Power Grid Company Marketing Monitoring Center Job Responsibilities" have been completed and improved.

So far, the Marketing Monitoring Center has completed a total of 73 function developments, including 63 business functions and 10 data reporting functions. Among the business functions, there are 23 power generation and power supply modules, 15 demand-side management items, 13 marketing operations, 10 quality service items, and 2 others.

(2) "Integration" work of county-level companies

As the "three major marketing projects" of this year's "integration" construction of the province's marketing information, I participated in the "Integration" Customer Service System Promotion Implementation Plan and Business", "** Power Grid Company County-level Power Supply Enterprise Marketing Information "Integrated" Business Process Specification (Trial)", "** Power Grid Company County-level Power Supply Enterprise Marketing Information "Integrated" Electricity Bill Accounting Rules (Trial)" is well written. In view of the network problems exposed during the implementation of "integration", he participated in the preparation and improvement of the "** Power Grid Marketing Integrated Network System Construction Project Book" and participated in the organization and implementation. Participate in the "integrated" customer service system exchange meeting with on-site technicians, collect and sort out the opinions of each unit on the system and problems during use, and compile the "Integrated Customer Service System Frequently Asked Questions". At present, "integration" has completed the implementation of the three core modules of copying, verification and collection of 689 power supply stations in 66 county companies.

(3) Kunming Bureau Wuhua Branch piloted the construction of a 7x24-hour digital business hall

Participated in the preparation and improvement of the "7x24-hour Digital Business Hall Construction Plan" and coordinated with the Kunming Bureau and Yundian Tongfang and other problems that arise during the construction process of relevant units. At present, the civil construction part of the 7x24-hour digital business hall has been completed, and the software development is more than half-way. It will be put into use soon. By then, users can pay electricity bills in cash or other methods and handle inquiries, applications and other services through full self-service 24 hours a day, allowing Users can complete business processing more quickly, saving time and flexibility, and also saving power supply costs.

(4) Construction of mobile marketing operating system

Those who participated in the "** Power Grid Company Marketing Mobile Operation Subsystem Plan" and the "** Power Grid Company Marketing Mobile Operation Subsystem Technical Agreement" Well written. Organizing and coordinating the Kunming Bureau and Yundian Tongfang based on the actual situation of the ** power grid, the inspection team of Kunming Power Supply Bureau took the lead in carrying out mobile pilot applications. Currently, it mainly realizes: comprehensive query, query of power supply notice, user profile information, review and rectification notice, Fill in common audit functions such as on-site processing sheets and problem notes.

(5) Participate in the preparation of various specifications

Participate in the preparation of the "** Power Grid Company Distribution Team Construction Specifications (*** Volume 16)", "** Power Grid Company Standards such as "Marketing Safety Work Danger Point Prediction and Pre-Control Management Measures (Trial)", "** Power Grid Company Marketing Standard System for Municipal Power Supply Enterprises", "** Power Grid Company County Level Power Supply Enterprise Marketing Standard System".

(6) Complete the daily work of the Measurement Department

Complete the settlement of electricity transmission from west to east, review the configuration of electric energy metering devices in grid-connected power plants, prepare marketing measurement and marketing project plans, and track project completion .

By participating in the construction of the marketing monitoring center, I have a comprehensive understanding of various marketing work processes; through the county-level "integration" construction, I have a thorough understanding of the county company's marketing business, processes, and existence. I have a certain understanding of the issues; through the construction of digital business halls and mobile marketing operating systems, I have realized the importance of informatization and automation to the development of an enterprise; by participating in the writing of various specifications, my writing level has improved. There has been a certain improvement; through the daily work of the Measurement Office, I have a comprehensive understanding of the electric energy metering device, and my work ability has been comprehensively improved.

IV. Shortcomings

(1) In the face of new positions, the business scope has expanded a lot, which puts forward higher requirements for professional technical knowledge and business capabilities; although After a period of hard study, I have basically mastered relevant professional knowledge and business knowledge, which can ensure the development of work; however, the depth and breadth of this business knowledge are far from enough, and we must continue to study hard in future work.

(2) There is still a gap in communication and coordination skills and needs to be further improved.

V. Future work plans

In the marketing department for more than a year, with the care of the leaders and the support and help of colleagues, through continuous efforts, we have achieved I have achieved certain results, and I have also learned a lot of marketing management knowledge. I have a new understanding of the company for electric power employees who were originally on the front line.

Part 2: Year-end work summary of the employees of the power supply station. This year is the year when the Development Zone achieved new breakthroughs. We implemented the big marketing and big management ideas of the State Grid Corporation of China and integrated the original Liangtian, Development Zone and Baiyang three stations. The current power supply station of the development zone was merged and established. Since taking office as the director in March, in order to do a good job in the construction and transformation of the power grid and improve the management level of the standardized power supply station, we have always followed the work requirements of "laying the foundation and benefiting the long-term" and closely focused on "safety". The work policy of ", Standardization, Stability and Harmony" takes development as the theme, reform and innovation as the driving force, quality service as the purpose, creating first-class peers as the main line, and achieving business goals as the center. , grasping the three keys of safe production, loss reduction, energy saving and electricity bill recovery, with the strong support of leaders and the joint efforts of all employees, a good foundation has been laid for our company to complete the year-end goals. The main work over the past year is now reported as follows:

1. Pay close attention to safety management and strengthen safety awareness

Strengthen safety production supervision to prevent serious injuries and accidents. The first is to provide safety education to employees, strengthen weekly study of safety procedures, learn lessons, and summarize problems in accidents. Focus on strengthening the management and technical training of safety officers, work leaders, work ticket issuers, and work permit holders, and improve the overall quality and professional skills; on the basis of "changing ideological concepts and improving safety awareness", we will consolidate the supply and use Electrical safety management, try to avoid casualties caused by electricity use. We conduct safety education from time to time, organize employees to study and watch safety warning films, and allow each employee to receive a systematic safety education, so that all employees can improve their safety awareness and avoid various electrical accidents. The second is to do a good job in line and equipment management, do a good job in analyzing and controlling dangerous points, and eliminate hidden dangers in a timely manner; the third is to do a good job in on-site safety management, strictly implement the two-vote-three system, and severely investigate and punish violations; the fourth is to do a good job in safety evaluation; The fifth is to carry out major safety inspections, ensure that the inspections are planned and organized, and the evaluations have content, results, and improvement measures, and the inspection results are included in the monthly performance appraisals to increase the intensity of the appraisals. Inspections promote the continuous development of safety management. Finally, the safety objectives were fully achieved.

2. Pay close attention to electricity management and standardize the order of electricity consumption

This year, our office will focus on the management goals set at the beginning of the year, pay close attention to line loss management, conduct assessments from the Taiwan area, and conduct hierarchical line loss management , strictly assess and implement the work of reducing losses and increasing efficiency. The total electricity sales for the whole year was 16 million kwh, an increase of 20% over the same period of the previous year. The unit price of electricity sales was 0.52 yuan/kwh, and the electricity bill recovery rate reached 100%. We have conscientiously carried out the power consumption verification and efficiency monitoring work and the power consumption marketing census, and further standardized the power consumption management work.

Since its establishment, our firm has implemented a management model of grouping lines and making changes by personnel. The responsibility for line loss indicators is assigned to people. The completion of indicators is directly linked to performance wages. There are rewards and penalties. At the same time, within the firm An electricity consumption inspection team was established. During the electricity consumption inspection process, it inspected farmhouses, shops and other commercial electricity consumption, corrected incorrect electricity prices for more than 20 households, and promptly corrected the implementation of unreasonable electricity prices, so that the electricity price policy of the office The execution rate reaches 100. From April to May this year, Baiyang carried out a comprehensive rectification of the chaotic electricity consumption. A comprehensive inspection of 960 households' electricity meters was conducted. More than 60 households were found to have stolen electricity, more than 120 households were using electricity illegally, and households without meters were found. and related electricity to more than 30 households, recovering a loss of 35,000 yuan for the Electric Power Bureau. At the same time, we joined forces with the news media and the local police station to promote the safe use of electricity and the use of electricity in accordance with the law. We posted more than 1,000 promotional slogans on village roads and distributed more than 1,500 electricity leaflets. In the form of sharing, hanging banners, etc., the order of using electricity has improved significantly, increasing electricity sales, reducing line losses, eliminating "three electricity" and "three chaos", and strictly prohibiting "running, leaking, dripping" and other phenomena occurrence.

According to Zhang Yi's current serious damage to the meter box, he promptly negotiated with the bureau leaders to replace 61 electric energy meter boxes. Through standardized management, electricity consumption management has been gradually standardized.

3. Implement services and improve service quality

Adhering to the purpose of "People's Electrical Industry for the People" and in line with the service policy of "high quality, convenience, efficiency, standardization and sincerity", Continuously improve service quality, enhance service awareness, standardize service behavior, adhere to the spirit of doing practical things for the people, and carry out a series of important measures.

1. Regularly conduct a series of trainings such as service concept education, high-quality service training, and etiquette simulation drills for employees in a planned manner to improve service quality, conduct monthly assessments, and conduct on-site spot checks from time to time. , no complaints were found throughout the year.

2. As always, we adhere to the director’s reception day and set up a customer opinion book at the business window. This ensures that we can understand my problems and customer needs at the first time, and do my best. When it comes to face-to-face conversations between companies and customers, heart-to-heart communication.

3. We have increased our services to enterprises and the masses, and provided electricity to households within the specified time limit to prevent the masses from taking the wrong path.

4. Post a power outage notice in a timely manner about each planned or unplanned power outage to inform the people in the jurisdiction to ensure the normal production and life of the general public.

5. Regularly visit five-guarantee households, designate dedicated personnel to provide door-to-door services for special customers, repair indoor circuits, replace light switches, and clean for free. A total of 34 households were visited throughout the year.

In the future work, our office will continue to standardize service behavior, continue to do a good job in all aspects of work, strictly implement the requirements of superiors, further improve service quality, and strive to reassure the government and satisfy the people.

Part 3: Year-end Work Summary of Employees of the Power Supply Station In 20xx, under the correct leadership of the Huludao Municipal Party Committee and Municipal Government, Huludao Power Supply Company conscientiously implemented the "Regulations", "Liaoning Provincial Government Information Disclosure Regulations", " Liaoning Provincial Government Affairs Disclosure Regulations", actively carried out government information disclosure work and achieved some results. The government information disclosure work of Huludao Power Supply Company in 20xx is summarized as follows:

1. Government information disclosure leadership system and working system Construction status

In order to further improve our company’s government affairs disclosure work and comprehensively promote the service disclosure system, in accordance with the spirit of relevant documents of the Huludao Municipal Affairs Disclosure Leading Group Office, a company general manager Liu Shuxin has been established. , Party Secretary Liu Guohua is the leader of the government affairs disclosure work leading group. The members of the group include the office, the Ministry of Supervision (Discipline Inspection Commission Office), the Marketing Department, the Electric Power Dispatching Control Center and various power supply branches. The leading group office is located in the Ministry of Supervision (Discipline Inspection Commission Office) and is responsible for the organization, coordination, comprehensive guidance and daily work of the company's government affairs disclosure. At the same time, the work responsibilities of each relevant department were clarified.

2. Actively respond to social concerns

Maintain close contact with the municipal government’s People’s Heart Network, proactively accept customer complaints from People’s Heart Network, and actively solve existing problems. Throughout 20xx** *Accepted 31 customer complaints from Minxin.com, all of which were handled. The timely processing rate and customer satisfaction rate reached 100%; a customer supervision network was established throughout the city, social supervisors for work style construction were hired, and work style construction and social supervisors were regularly held at different levels and in various forms. We held symposiums with wind supervisors and customer representatives to extensively listen to opinions and suggestions from all walks of life; actively carried out door-to-door services, strengthened communication with customers, and carried out "Ten, Hundred, Thousand" visit activities to actively solicit opinions and suggestions from customers; strengthen Communicate with the government, regularly report the power load situation and the company's work style construction work to the municipal party committee and the city government; actively invite leaders of the municipal work style office to visit the business window and guide the work style work. With the continuous improvement of the supervision mechanism, the company's comprehensive strength has been further improved, thus promoting the healthy and sustainable development of the local economy.

3. Construction of public channels for government affairs

Huludao Power Supply Company announced the information on the walls of each power supply business hall in the city, district, county, township and town in accordance with the requirements of the provincial company. "Measures for supervision of power supply", "Industrial Expansion Application and Installation Process", "Liaoning Province Power Grid Sales Price List", "Charging Standards for New Residential Project Construction", "Ten Inaccuracies in Employee Services", and "Ten Items of Power Supply Services". The above content is also announced in the promotional materials on the information racks of the power supply business halls in cities, districts, counties, townships and towns. In addition, the 95598 service guide, fault repair guide, payment guide, and electricity handling instructions are also announced. , knowledge on electricity use and other contents. Post the power supervision complaint reporting hotline 12398 and the power supply service hotline 95598 at prominent locations on the wall, and consciously accept the supervision of electricity customers.

In order to do a good job in ensuring the city's people's power supply, Huludao Power Supply Company ensures that the people of the city understand the power outage dynamics in real time, prepare for power outages in advance, and avoid inconvenience to the production and life of power customers due to power outages, through the following Carry out power outage information announcement work in the following ways:

1. When power supply facilities need to be powered off due to planned maintenance, the power outage area, lines, power outage time and power restoration time will be broadcast 7 days in advance through Huludao Evening News and radio stations. method of announcement.

2. When the power supply facilities need to be powered off due to temporary maintenance, the power outage area, lines, power outage time and power restoration time will be announced 24 hours in advance through the Huludao Evening News and the radio station rolling broadcast.

The company’s marketing department is responsible for organizing relevant units to sort out the list of important customers that need to be focused on during the power grid operation risk warning period, notify customers of warning information in advance, guide customers to strengthen the operation inspection of major electrical equipment, and assist customers in formulating Develop practical emergency plans and implement emergency measures to deal with emergencies.

The company actively participated in the live broadcast program of the "Political and Public Affairs Hotline". The company's main leaders personally visited the radio live broadcast room, conducted extensive exchanges with citizens and customers, carefully answered and solved customer inquiries and problems, and received Widely praised by our customers. At the same time, the company uses television, radio, newspapers and other media to actively promote the company's service concept of "you use electricity, I pay attention" and new policies and new measures for high-quality services.

IV. The implementation of the "5.15 Government Affairs Disclosure Day"

On May 15, Huludao Power Supply Company held the 20xx "5.15 Government Affairs Disclosure Day" event. In this government affairs disclosure activity, the company focuses on improving the quality of system services and promoting government affairs disclosure, effectively enhances the awareness of proactive disclosure of government information to the people, and protects the people's right to know, participate, and supervise, in order to build a harmonious society and promote Hulu Contribute to the sound and rapid economic development of the island city. The leaders of Huludao Power Supply Company attach great importance to this work. Liu Shaojun, the company's deputy general manager, led the heads and staff of the marketing department, marketing and key customer service room, operating room and other relevant departments to carry out publicity activities in front of the power supply company.

During the event, our company disclosed to the whole society the current status of the company, quality services, safe electricity use, electricity prices, etc. through promotional display boards, sending leaflets, and brochures. Liu Shaojun, the company's deputy general manager, had close communications with citizens and listened to the opinions and suggestions of power customers on the company's service work. Customer service staff conscientiously answer and resolve user inquiries and complaints, publicize the company's new policies on quality services and new measures of national energy conservation policies, and handle electricity and consultation services on-site.

In this activity, more than 300 leaflets were distributed to citizens including fault repair guides, electricity price policies, electricity handling instructions, electricity usage tips, "95598" power customer service hotline guide and fault repair procedures. On-site answers to 26 consultations on power usage policies raised by the masses have enabled customers to gain a deeper understanding of the social responsibilities, service concepts, service content and service methods of power supply companies, making the company's publicity campaign for government affairs disclosures have achieved good results.

Through the implementation of this activity, we not only demonstrated the service style of power supply employees, but also expanded government affairs disclosure channels, laying the foundation for achieving effective results in government affairs disclosure and high-quality service work.

The company’s five power supply branches are also responding to the call of the county (city) and district and carrying out publicity activities in the region.

5. Existing problems

Under the correct leadership of the Huludao Municipal Party Committee and Municipal Government, our company has made some achievements in government affairs disclosure work, but we are also clearly aware that There are still some shortcomings: the service level still cannot fully meet the expectations of all sectors of society. Although the services we provide have been effectively improved in terms of convenience, speed, efficiency, and friendliness, with the development of society, electricity customers have increasingly higher requirements for the service level and service methods of power supply companies. Our services The depth and breadth of content cannot yet fully meet customer requirements, and personalized and differentiated services need to be strengthened.

6. Main work plans for 20xx

Continue to expand the channels for government affairs disclosure, strengthen the effectiveness and timeliness of information disclosure, and promote the "four advancement" activities (entering schools and entering communities) , enter enterprises, enter government), strengthen rural electricity safety publicity activities, promote customer connection cards to enter thousands of households, promote multiple payment methods, promote electricity knowledge publicity, guide customers to correctly understand electric power companies, and increase publicity efforts. Strengthen publicity from multiple aspects such as public welfare, social responsibility, and services, thereby improving quality service levels.

Faced with the new situation, we are confident that we will do better in future government affairs disclosure work, actively fulfill our social responsibilities, serve local economic development, and safeguard the economic development of Huludao City.