Personal work summary of Telecom Broadband Maintenance Department

A period of work has come to an end before you know it. Looking back on the work during this period, I believe you have a lot of feelings. It is time to seriously summarize the work. How to write a work summary to maximize its effect? The following is a personal work summary of the Telecom Broadband Maintenance Department that I have carefully compiled. Everyone is welcome to share it. Personal Work Summary of the Telecom Broadband Maintenance Department 1

In the past year, I have conscientiously implemented the guiding ideology and overall requirements of the municipal company's work, firmly established the concept of "customers first, dedicated service", changed concepts, and enhanced Maintenance work is proactive and preventive. Establish the idea of ??"maintenance is management" to ensure continued growth of business income. A brief report on each work situation is now given as follows:

1. Duties in the computer room.

I know that the responsibility of guarding the computer room is heavier than Mount Tai! The first thing when I go to work every day is to check whether our monitoring system, network management system and other alarm platforms are operating normally. The monitoring system is not a decoration. In daily work, to give full play to its role requires a strong sense of responsibility. Once an alarm message occurs, no matter day or night, I will notify relevant personnel as soon as possible, strengthen communication of information, and clarify the fault discovery and processing procedures to ensure smooth transmission of fault information and faster resolution.

When dealing with work orders on a daily basis, I can dispatch and collect orders in a timely manner, because I know that a work order is a user and a piece of word-of-mouth, and there are no less than dozens of them every day. We take every work order seriously and there has never been an overtime work order. This is the best reflection of service quality. Once I encounter loopholes in the system, I will register them one by one and report them to the relevant leaders in a timely manner, striving to improve the system and improve work efficiency.

2. Video conference management.

Understand the performance and principles of the equipment, be familiar with and proficient in the related business of video conferencing, and regularly inspect and maintain the equipment to ensure the normal operation of the equipment and ensure that the video conference can be held in a timely and error-free manner. As of yesterday, XX meetings have been held this year, including XX for our company, XX for government departments, and XX for other tests.

In daily work, be proactive, dare to take responsibility, be loyal to duties, work efficiently, do not shirk when things happen, love your job, and work hard to achieve the company's policy goals. Never do anything that is not allowed by laws and company systems, adhere to labor discipline, give full play to your own initiative at work, enthusiastically introduce telecommunications services to users, and patiently explain user inquiries. All task indicators assigned by the company can be completed well.

The XX year is coming. In today's fierce market competition, maintenance work must truly provide backend support and truly provide "customer first, attentive service". We must be proactive and proactive in our work. Carry out maintenance work predictably and creatively. The company's new glory is the responsibility and goal of each of our employees. Although we are facing more arduous development tasks and more complex and changeable situations and environments, I firmly believe that under the correct leadership of the company’s party committee and administration, as long as we work together, forge ahead and work hard, we will be able to create More brilliant achievements

The above is my work report, thank you all. Personal work summary of China Telecom Broadband Maintenance Department 2

In the blink of an eye, I have been working in the broadband class of China Telecom Operations and Maintenance Department for three months. During these three months, I learned a lot about broadband. In order to better complete the work, sum up experience, use strengths and avoid weaknesses, and improve one's business skills, the work situation is summarized as follows:

1. Work report

Since December 26, 2XX Since starting work, I have completed my work seriously, studied hard, thought positively, and my work ability has gradually improved. When I first entered my new job, in order to cooperate with the binding of adsl and ports, I went to the client together with the staff of Bailuda Company to check the network card mac address of the user's machine. In order to ensure the correctness of the port and the accuracy of the data, it lays a solid foundation for the smooth binding of the port in the future.

Then we will do some work on putting some resources online. Including the establishment of module office and the internal and external connections of dslam equipment. These tasks will make you more proficient in operating and using the customer service system. And I have a certain understanding of the equipment in the computer room, so that I can have a more sensory understanding of the upper-level equipment.

When the Zhengzhou branch moved to a new office, the company's internal office network was handed over to us for maintenance. When opening each information point, you can learn more network knowledge and improve your practical ability. At the same time, in order to ensure the timely and normal use of each information point and enable the company's leaders and every comrade to get into work in the new office environment as soon as possible, several colleagues in my class and I worked overtime to complete this project. Tough task.

After investing in the new office environment, I also started a new job - fault preprocessing. This job enables you to master basic adsl technology. Can handle most user-side failures. In order to solve some problems that the outside line team cannot handle, I work with the outside line staff to deal with the problems in the computer room and the client. In the user's home, every word represents the company's image. Therefore, in actual work, I always strictly demand myself and be cautious.

In addition, the speed of the train depends on the headband. Since I have just joined the work, there are many deficiencies in both business ability and thinking. In these aspects, I have received correct guidance and help from department leaders and veteran employees of the department, which has improved my work ability, clear direction, and correct attitude. Thus, I laid a good foundation for my development.

2. Work impressions

After entering the new job, after three months of training, I have a deeper understanding of this job. Everyone has different understandings and feelings about work or career, and I am the same. For me, I usually grasp my thoughts from two angles.

The first is mentality. To paraphrase Milu’s words, “Attitude determines everything.” Only with the right attitude can we use the right methods, find the right direction, and achieve the right results. Specifically, my attitude towards work is to choose what I love and then do my best for what I love. I have always believed that work should not be a task or a burden, but should be a kind of fun and enjoyment. Only if you become interested in it and fall in love with it completely can you fully appreciate the happiness in it. I believe that I will find the joy of my work in the hard exploration and discovery of this business, and only then can I do my best for it without reservation. It can be said that only if you know how to enjoy your work can you know how to succeed, and you must not force yourself during this period.

Secondly, there is the issue of ability, which can be divided into professional ability and basic ability. I can illustrate my understanding of this issue with a simple example: For a camel, its professional abilities determine its ability to survive in the desert environment, while its basic abilities, including adaptability, endurance, and natural alertness, etc. Determine how long it can survive in a desert environment. Specific to people, professional ability determines your suitability for a certain job. Basic abilities, including self-confidence, collaboration ability, ability to take responsibility, adventurous spirit, and development potential, etc., will directly determine the vitality of the job. A person who is successful in career must be a person who can coordinate the development and operation of the two abilities well.

3. Work Goals

In my future work, I will redouble my efforts to learn professional knowledge, master more business skills, and lay a solid foundation for future work. Personal Work Summary of Telecom Broadband Maintenance Department 3

By the end of 20xx, another year of operation and maintenance in the company has expired. During this one-year operation and maintenance work, the company's business developed rapidly, the number of equipment continued to increase, and the technical level and business knowledge of the personnel were significantly improved. Our team has also substantially improved in terms of technical level and management experience.

1. Complete the daily operation and maintenance work in the plan meticulously:

1. The leaders of the Information Technology Department had high hopes for our operation and maintenance work when we initially took over the operation and maintenance work. , and put forward the policy of conscientiously improving service levels. We strictly follow this requirement in the service process, and in the spirit of ensuring the development of xx and being responsible to users, we implement the principle of "strict quality, service first" throughout all aspects of daily work. Customer satisfaction during this operation and maintenance period has been significantly improved, and it has been recognized by users many times.

2. For new requirements and new plans put forward by the Information Technology Department at work, we cooperate in a timely manner. Based on the principle of "strict requirements", we scientifically analyze and study the proposed requirements and propose them in a timely manner. A complete and thorough solution, and it is planned to be implemented by users on a trial basis or after testing. This effectively ensures the timely effectiveness of operation and maintenance work.

In order to improve the technical level of service business, according to the unified plan of the Information Technology Department, a series of established training plans will be completed on time. In accordance with the principle of "technology", the business level and the efficiency of troubleshooting have been improved through technical training; the security mechanism for information outsourcing personnel has been improved through the formulation of effective security mechanisms and training; and the training on confidentiality systems has enabled operation and maintenance personnel to establish Consciously maintain xx's information security awareness; improve customer satisfaction through customer service awareness training.

2. Absorb advanced experience and complete various operation and maintenance tasks with quality and quantity:

During the operation and maintenance period, no serious production safety incidents occurred on the host, server, network and desktop. Accidents and potential threats have also been carefully and carefully completed with the approval of the information technology department. Use advanced technology and experience to improve labor efficiency and operation and maintenance work quality:

1. Use advanced operation and maintenance tools to improve labor efficiency. Through monitoring software, information can be kept timely and controllable at any time, and once problems occur, they can be quickly located and repaired.

2. Under the guidance of the Information Technology Department, we have adopted a large number of WEB2.0 technologies in operation and maintenance work. This allows us to save a lot of cost investment while completing the operation and maintenance work efficiently.

3. Pay attention to the learning and collection of new technologies and new methods during the work process, and timely organize and submit successful solutions that are beneficial to operation and maintenance work to the Information Technology Department. After five years of maintenance work, a large amount of knowledge base information has been stored.

3. Adapt to task needs and promptly solve problems encountered during the operation and maintenance process:

1. Contact the information technology department in a timely manner when unexpected problems are encountered during the operation and maintenance process Communicate with personnel and handle emergencies in accordance with the Emergency Plan. Arrange key personnel for duty and preparation during holidays to ensure timely response 24 hours a day.

2. During the operation and maintenance process, actively assist in the implementation of newly added equipment, and have been recognized by the Information Technology Department; provide full-service support during the arrival, acceptance, integration plan, and installation and debugging processes. Guarantee: For data migration and backup, each person shall follow their own responsibilities, formulate a detailed plan, and implement it strictly in accordance with the plan after approval by the Information Technology Department.

3. When cooperating with some major activities and events of the company, in order to cope with the shortage of personnel in the information technology department. On the one hand, while doing a good job in operation and maintenance, on the other hand, we dispatch some or all personnel to assist the information technology department in various tasks to make up for its shortage of manpower.

4. Actively cooperate in the upgrading and renovation process of the computer room, send personnel to supervise the construction process throughout the process, and issue various construction plans and design materials in a timely manner. After the construction is completed, the changes and markings of various diagrams will be improved in a timely manner.

5. Cooperate with the administrative department in asset management, send specialized personnel to study the asset management system, and make timely suggestions on backup and upgrade plans; actively respond to energy conservation and emission reduction initiatives proposed by the office Respond and proactively take measures to avoid the waste of energy and materials; cooperate with the office many times to conduct asset statistics, inspections, and registration work.

4. Earnestly complete the reporting, summary and knowledge accumulation in operation and maintenance work:

1. The "Knowledge Base" has formed a complete system through 2 consecutive years of organization The complete collection of operation and maintenance knowledge facilitates all types of personnel to find the required operation and maintenance information at any time through permission management, providing a basic guarantee for improving operation and maintenance work efficiency.

2. Daily reports: *** submitted 309 "Operation and Maintenance Daily Reports", 52 "Operation and Maintenance Weekly Reports", 52 "Computer Room Temperature Weekly Reports", 12 "Operation and Maintenance Monthly Reports", One copy of Operation and Maintenance Semi-annual Report, one copy of "Operation and Maintenance Annual Report", 1914 copies of "Desktop Work Record Sheet", and 12 copies of "Tape Access Record Sheet".

3. Work reports: 70 "Change Reports", 5 "Fault Reports", "Data Security Confidentiality Measures Report", 2 "Holiday Duty Schedules", and 1 "Overtime Schedule".

4. Charts: "Circuit Power Topology Diagram", "Computer Room and Rack Layout Diagram", "Network Topology Diagram", "Environment Topology Diagram", "Telephone Distribution Frame Corresponding Diagram", "IP and work station, telephone statistics chart", "Outsourcing Personnel Information System Registration Form", etc.

5. Other reports: "Information Security Management Suggestions for Outsourced Personnel", "File Server Usage Management Suggestions", etc.

Through the above work and measures, our company successfully completed the operation and maintenance tasks of this period xx, fundamentally meeting the various requirements for equipment operation and maintenance. The successful completion of the task relies on the correct leadership and strong assistance of the Information Technology Department; relies on the good situation of healthy development; and benefits from the long-term trust and tacit understanding formed by both parties.

One year has passed quickly, and I would like to apply to all leaders to renew the operation and maintenance contract for a new year. Moreover, during the new maintenance, all contract terms from the previous year will be maintained, and the original operation and maintenance price will remain unchanged.

During the new operation and maintenance period, we will keep a cool head, continue to carry forward our own advantages, make up for existing shortcomings in various ways, improve the level and level of service, and work with various departments under the guidance of the Information Department Our colleagues work together, cooperate vigorously, and move forward hand in hand to complete various operation and maintenance tasks with high standards and high quality. I hope that during the new operation and maintenance period, we can better cooperate with the various requirements and tasks completed by the Information Technology Department.