Hotel operator's work plan

Network synthesis -20 13 model essay on personal work plan of hotel operators

The editor prepared an article about the work plan for everyone. Welcome to read! !

1. After receiving the customer's call, carefully complete the business entrusted to answer the call, and strive to avoid accidents and mistakes, and put an end to the phenomenon of telephone moving.

2. Learn more and read more materials at ordinary times, study business technology assiduously, and master various businesses and relevant regulations within the scope of transfer.

3, always maintain a warm attitude, enthusiastic service for users, warm attitude, clear language, a phone call to the end, until customer satisfaction.

The most basic requirements for answering the phone: fast, accurate, clear and good, are a summary of all the contents of the work plan.

Responsibilities and operating procedures of hotel front office

K. wake-up call.

The length keeps the room clean and sanitary.

2, the total room staff quality requirements:

Telephone service plays an important role in hotel customer service. Operators must provide services to guests with warm and polite language, sweet voice and skilled skills. It can be said that the telephone is the bridge of customer service, and the operator is the behind-the-scenes waiter who "only listens to his happy voice, not his smiling voice". Therefore, operators must have good quality.

1) The teeth are clear, the language is sweet, and there is no chronic disease in the ear and throat.

2) Write quickly and reply quickly.

3) Work hard and have a good memory.

4) Have strong listening and speaking skills in foreign languages, and can provide telephone services for guests in more than three foreign languages.

5) Have hotel traffic or similar working experience and be familiar with telephone business.

6) Familiar with computer operation and typing.

7) Grasp the knowledge and information about tourist attractions and entertainment.

8) Strong information communication skills.

3, the basic requirements of transportation services:

Telephone service plays a very important role in hotel customer service. Every operator's voice represents the "image of the hotel". Operators must provide services to guests with warm attitude, polite language, sweet voice, skillful skills, high quality and high efficiency. Let the guests feel your smile, your enthusiasm, politeness and self-cultivation through the phone, and even "feel" the level and management level of the hotel. ：

1) Telephone transfer and message service: Call back later.

4) Alarm processing:

A. When you receive a fire alarm call, you should know the fire and the specific location.

B. inform the general manager to go to the fire area.

C. inform the resident manager to go to the fire area.

D. notify the engineering department to go to the fire area.

F. notify the security department to go to the fire area.

G. inform the infirmary to go to the fire area.

H inform the head of the fire area department to go to the fire area.

When making the above notice, the operator must explain the fire and the specific location.

5) Wake-up service:

Procedures and specifications:

A. The operator must repeat and confirm every wake-up call from inside the hotel.

B clearly record the wake-up date, room number, time and recording time, and the number of the attendant in the wake-up log.

C. Input the wake-up request into the computer in time, and check whether the screen and printer records are correct.

D the night shift operator shall record the wake-up records in chronological order in the shift book, and indicate the sorting, input, inspection and signature.

E. Before the earliest wake-up time in a day, check whether the wake-up machine works normally and whether the printer prints normally. If problems are found, inform the information center in time.

F. Wake-up service needs accurate time. The operator should greet the guests kindly and naturally in Chinese and English, and tell them that it's time to wake up.

G. The operator should pay attention to the room numbers that are not answered, inform the room service center of these room numbers in time, and clearly record them on the handover form.

(5) Quality requirements of employees in the business center:

1, familiar with the work business and workflow of the department, and master the work skills and service skills.

2, extroverted, witty and flexible, able to communicate well with guests.

3. Work conscientiously, meticulously and patiently.

4. University education, high level of foreign language, profound knowledge, proficient in English listening, speaking, translation and interpretation.

5. Skilled computer operation and typing skills.

6. Master the knowledge and information of tourist attractions and entertainment places (such as the location, telephone number, ticket price and consumption level of tourist attractions and entertainment places in this city), and understand the history and geography of China; Familiar with hotel facilities and services.

In addition, as a ticketing agent of the business center, it should also maintain good relations with the transportation departments such as airlines and railway stations, and be familiar with various types of fares and various charging standards; Familiar with postal instructions and charging standards at home and abroad; Familiar with the types and charging standards of newspapers and magazines at home and abroad

A. When transferring a call, the operator must listen carefully to the guest before transferring, and say "please wait a moment". If the guest needs other services such as consultation and message leaving, he should say "please wait a moment, I will connect you with XXX department", and the operator must give the guest appropriate instructions during the transfer.

B. Play pleasant music while waiting for the connecting flight.

C. After the transfer, if the other party doesn't answer the phone, you must explain to the guest half a minute (five times) after the bell rings: "Sorry, the phone is not answered. Do you need to leave a message? " . All calls that need to leave messages for room guests are transferred to the information desk in the front hall. In addition, all messages for hotel management personnel (during off-hours or when no one answers in the manager's office) will be clearly recorded (repeatedly confirmed) by the operator and conveyed to hotel management personnel as soon as possible by paging or other effective means.

2) Telephone service for answering inquiries and questions:

The procedures and specifications for inquiring about telephone services are as follows:

A. For commonly used telephone numbers, operators must answer questions quickly to provide quick inquiry service.

B. In case of abnormal telephone number inquiry, the operator should ask the guest to wait for a moment, and inquire the number for the guest in the most effective way, and notify the guest in time after confirming that the number is correct. If you need a long time, please leave your phone number. When you find out, call the guest and tell him.

C. if you ask for the telephone number of the company address, the operator must first ask the guest if he has the telephone number of the company.

D. If the guest asks for the telephone number of the guest room, the operator should ask for the guest through the computer when the telephone number of the main desk is busy. But at this time, we should pay attention to the confidentiality of the guests, don't disclose the room number, but let the guests talk to them directly after connecting.

3) "No phone harassment" service:

A. The operator should record the names and room numbers of all guests who require not to be disturbed in the duty book, and indicate the time when they received the notice from the guests.

B. The notified operator should lock the telephone number through the duty console, and inform all the personnel on duty timely and accurately.

C. If the guest requests to cancel "Do Not Disturb" or the guest who goes out returns to his room, the operator who receives the notice shall immediately release the locked telephone number through the attendant console, and indicate the cancellation symbol and time on the duty book;

D. If the speaker requests to talk to the guests in the room during the non-interference period, the operator should politely and accurately inform the speaker of the relevant information, and suggest him to leave a message or cancel the "non-interference".

The basic requirements of the operator are as follows:

1) The operator must answer the phone within three rings of the switchboard.

2) When answering the phone, the waiter must be polite, friendly, cheerful and smiling. At this time, although the guest can't see the operator, she can feel her smiling face, because only when she smiles, the operator will be polite, friendly and happy, and her voice and tone will be sweet, natural and attractive.

3) When you receive a phone call, you should first report your situation skillfully and accurately in Chinese and English, and use greetings naturally and kindly.

4) When answering external calls, first report the name of the hotel and extend greetings to the guests.

5) When the operator encounters an unanswerable question, he should transfer the call to the foreman and supervisor for handling.

6) When talking with the guests, the operator must have a clear, friendly, natural and sweet voice, moderate tone and normal speech speed (if the tone is too high or too low, the speech speed should be adjusted through training).

7) Operators should be able to distinguish the voices of key management personnel. When receiving their call, the operator should give them proper greetings.

4. Operator service items, working procedures and specifications. Front desk department

(a) the front desk management system:

1. At work, employees must obey the arrangement of department leaders. If they have any questions about what the leader told them, they need to understand immediately. If they have any suggestions, they must implement them first and then put them forward. We must adhere to the "feedback system" in task execution, and we are not allowed to explain that there is no feedback after execution.

Department employees should have a high degree of team spirit, unity and cooperation, and prohibit any speech and behavior that is not conducive to unity.

2. Employees must strictly implement the hotel attendance system. Working hours refer to the arrival time, not the punching time. Before arriving at the post, they must sign the department's sign-in book and sign it after work.

3. The daily shift should be performed by the foreman or supervisor of each department. Employees must explain their scheduling intentions in advance and obey the scheduling arrangement in their work. If it is necessary to change shifts, you must obtain the consent of the department foreman or supervisor and relevant parties, and write a written application. It is not allowed to change shifts privately or forcibly, and the shift of supervisors needs to be approved by the department manager.

4. Front desk staff shall not take advantage of their work to accept kickbacks. Once discovered, they will be fired.

5. The front office staff must strictly implement the guest information confidentiality system, and may not print or copy the report without the approval of the department manager and hotel leaders. If it is necessary to reprint the report due to unclear printing, the abandoned report should be sent to the business center for destruction, and the bellboy should strictly implement the sign-in system when sending the report to various departments. If you violate this item, you will be dealt with severely according to the hotel regulations.

6. Borrowers of keys must be approved by the department manager and hotel leaders, and they are not allowed to make keys without permission. Any violation will be dealt with seriously according to the hotel regulations.

(2) Working procedures of the business center:

1, copy program:

1) warmly welcome guests and introduce the charging standard.

2) Take the original copy of the guest, and select the paper size, number of copies and depth according to the guest's requirements.

3) Place the original on the copy plane, check whether the paper fed into the paper box is ready, and then press the copy key.

4) For the copy that needs to be enlarged or reduced, adjust the size according to the proportion, and check the effect of the first copy. If there is no problem, G. Change and adjust the contents of the information column every day to provide relevant service information for operators.

H. ensure that the telephone room is clean and hygienic.

First, conduct business training for telephone operators, ensure that employees master telephone working procedures (including emergency alarm procedures) and work skills, cultivate employees' high sense of responsibility, and make employees' work quality always in the best state.

Regularly check and keep the computer terminal running normally.

K record all faults of paging telephone and paging system, and immediately report the faults to the front office manager.

L Keep a copy of the BP phone numbers and home phone numbers of all executives and department managers.

Meter (abbreviation of meter) regularly evaluates the employees of this department and implements rewards and punishments according to the system.

Complete the tasks assigned by the front office manager and management department.

O. When there is an important guest reception task, remind the personnel on duty to pay attention and arrange inspection.

Page (the abbreviation of page) deals with customers' complaints about telephone service.

Coordinate the relationship between the switchboard operator and other departments of the hotel, and maintain good communication and contact with all departments.

2) Operator foreman's responsibilities:

A. Be directly responsible to the switchboard supervisor to ensure that the work on duty can be carried out according to the supervisor's requirements.

B assist the supervisor to make the work plan of the operator in each period, and provide the records, statements and monthly summaries required by the supervisor.

C report the work and problems to the supervisor in time and make suggestions.

D. actively put forward constructive opinions on important issues.

E supervise the service attitude, service quality and labor discipline of the personnel on duty.

F. Understand the weather conditions of the day and make records.

G. reasonably arrange meals for employees on duty.

H. Understand the thoughts of the staff on duty and help them handle various relationships.

3) Job responsibilities of the operator:

Answer every call quickly and accurately through the switchboard.

B. answer the questions asked by the guests politely.

C. handle long-distance calls that need manual transfer.

D know and remember the title, name and housing of "VIP".

E. provide wake-up service for guests.

F. Deal with the telephone charges, and report to the foreman in time if there is any account leakage or account leakage.

G. if there are any complaints or other problems, report to the foreman.

H fill in the log carefully and explain the following information to the next group of people:

First, the "VIP" housing transfer and IDD &；; DDD situation.

J. leave a message on the phone.

Question, you can (2) leave a message to Faxin, record the time and the name of the person who left the message. Cancel the message after the guest comes to pick it up. . , strict operation. No throwing, kicking or dragging luggage is allowed, and other departments and organizations are not allowed to occupy or borrow it casually.

(1). Temporary storage of check-out luggage and incoming luggage of scattered guests generally does not store scattered guest luggage that has been picked up for a long time.

(2) Luggage entry and exit must be registered according to regulations.

(3) Regularly clear overdue luggage (more than two months).

(4) The principle of storing luggage is to put the luggage rack first and then put it on the ground; Put it inside first, then put it outside.

(5) Check whether the luggage stored in the luggage room is consistent with the records after each shift.

(6). The day shift copies the unreceived baggage records according to the baggage records of the previous day and morning, and checks the baggage.

(7). Check the luggage tag of the baggage that has been picked up (that is, the luggage tag of the day that has been cancelled).

(8) Establish a record table for transporting luggage and articles in and out of the luggage room, and make detailed records when entering and leaving the luggage room, such as: time, personnel, number of people entering and leaving, name of articles (and name of group), so as to make entry and exit registration and exit cancellation.

(9) Before you get the group baggage and leave the luggage room, find the group handover form, check the group number and the number of luggage pieces, take it away after it is confirmed, and then hand it over to the travel agency again. Check clearly and pay attention to safety.

(10). When you claim your personal luggage, you must find it according to the records, check the number of the luggage tag and the number of pieces of luggage, and give it to the guests.

4) Provisions on temporary storage of luggage:

1) The luggage room of this department is responsible for keeping valuables, currency, inflammable, explosive, easily leaked, corrosive and radioactive articles, plants, etc. Will not be retained.

2) The hotel is not responsible for the damage of fragile items, such as glassware, ceramics, bottled drinks and other storage items.

3) In principle, the luggage of hotel guests is not charged.

(4)

1, comprehensive computer room staff responsibilities:

Responsibilities of the switchboard supervisor:

Responsible for the overall management of the comprehensive computer room, ensure the normal operation of facilities and equipment, and provide high-quality and efficient telephone service for guests.

A. formulate the working rules of the switchboard room and the code of conduct for operators.

B. work out the work plan of the switchboard shift.

C. do a good job of attendance of operators.

Keep abreast of the use of the room and arrange and adjust the shifts accordingly.

E. international direct dial telephone statistics; DDD, submit the special telephone bill to the front desk manager every week.

F responsible for editing and printing the hotel telephone number list, and providing it to all departments in time, and changing the changed telephone number in time.

Slowly, you can't take luggage.

2) The luggage cart should be light, go in and out, turn slowly, and don't bump into the wall or door.

3) Without the consent of the foreman, the luggage of the tour group shall not be assigned to the floor without permission, and the luggage shall not stay in the special elevator hall unless waiting for the elevator; You are not allowed to enter the guest room at any time without permission.

4) Night shift employees are not allowed to sleep and walk, and should stick to their posts. Before 1: 00am and after 6: 30am, stools are not allowed to be used in posts.

5) Put the luggage cart back to the taken-out position immediately after running, and arrange it in order of position.

6) Leave the lobby area to do individual luggage, group luggage, group luggage distribution, transfer rooms, eat, have breakfast and go to the toilet. , and record the whereabouts in the bellboy service record, write down the time and content, and write down the return time after returning.

7) Make registration after completing each job.

8) The three people on duty can take turns to rest when they are not busy at work, but they must take turns to rest within the specified time.

9) Pay the bellboy to change the change for the guest.

10) There should be two pairs of white gloves at work and one pair of clean gloves as a backup.

1 1) When there are no cars or guests, you should stand up consciously, don't make small moves, and don't chat with security guards or others.

12) Colleagues have worked overtime and haven't come out to take over, so they can only ask the bellboy for help, and they are not allowed to leave their posts without permission before they come out to take over.

3, the use and management of luggage room:

1) Use and management of luggage room keys;

(1). The key of the luggage room is kept by the bellboy on duty, and the bellboy at night is kept by the security department after work. If the luggage room key needs to be reconfigured after being damaged, it must be replaced with a new key with the bad key and returned to the department. Luggage room keys are not allowed to be copied privately, and the application for luggage room keys needs to be reported. The luggage compartment door lock should be replaced regularly.

(2) The luggage room key used by the personnel on duty daily shall not be placed or taken away at will. The key should be taken out from the designated position before use and put back to the designated position after use; Porters must carry the door key with them after taking over the work and before leaving work, and must not put it in drawers, desktops, etc. , shall not be arbitrarily handed over to others (including off-duty porters), and do a good job of handing over and keeping keys.

2) Luggage room management:

No one is allowed to enter the baggage room unless it is necessary for work. After entering the baggage room, the door must be closed and locked when leaving. Smoking is prohibited in the luggage room, and dangerous goods such as kindling, inflammable, explosive, easy to leak and corrosive are not allowed to enter. Take good care of all facilities and equipment in the luggage room, carry out regular sanitation and cleaning, check the safety performance of fire-fighting equipment and door locks, and don't play and sleep in the luggage room when working. The luggage room is for the use of the concierge at the front desk only.

(3) rules and regulations of the concierge department:

1, work discipline:

1) Check the appearance and hat carefully before going to work, and don't take it off at will. Clothes should be neat, gloves should be clean, and shoes should be polished. The work number plate should be worn on the left chest.

2) Stand in the correct service posture, hold your chest and abdomen, put your hands behind your back, hold your right back with your left hand, don't lean against the wall or cabinet, don't make small moves, and don't insert your hands into your bag.

3) Don't talk loudly, make noise, play, sing, smoke, eat snacks, read newspapers, etc. In the lobby, corridor, elevator, lounge and luggage room, don't walk or chat at will.

4) Don't make personal calls while on duty, and answer personal calls (except under special circumstances with the approval of the supervisor).

5) Uniforms should be clean and tidy at work, and uniforms and close-fitting clothes should not be arranged at work.

6) No one is allowed to enter the luggage storage room after work. Close the door when you enter the baggage room and lock the door when you leave.

7) Without permission, the bellman shall not walk through the cashier's aisle. The recovered guest key must be returned to the receptionist immediately.

8) Take good care of public property, and do not scribble, scratch, kick, throw or bump at will.

9) Adhere to the service tenet of "guests first", treat guests equally, and be equally warm and polite.

10) When talking with guests, please keep the correct posture and be gentle. Please start with the word "thank you" and end with polite expressions. Keep your voice clear and write clearly to the guests.

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12) to ensure the safety of guests' luggage. Don't turn over the guest's luggage and articles, or read books, newspapers, magazines, etc. Store or discard by guests.

13) Abide by the management regulations of newspapers and periodicals in hotels and departments, and strictly implement them; Newspapers and magazines shall not be distributed or taken away for guests to read without permission.

14) Obey the work arrangement of the lobby supervisor, department manager and assistant manager, and come back to work overtime on time when overtime is needed, and obey the work arrangement.

15) Return to your post immediately after finishing each job, and don't stay anywhere else. If you leave your post or rest place for non-work reasons, you must obtain the consent of the foreman on duty.

16) In case of special circumstances, report to the foreman, supervisor or lobby manager immediately.

17) Don't make noise, doze off and read newspapers and periodicals during the rest area.

Abide by any of our employee rules.

2, porter post discipline:

1) Be careful when carrying luggage.

7, succession procedures:

1) documents: check the documents to be submitted to the guests, such as faxes and typescripts.

2) Filing: put the service table and the duty stub in the specified location.

3) Equipment: check whether the typewriter power supply is cut off, whether there is paper in the fax machine, whether the copier is in normal use, and whether the surrounding environment of the equipment is clean and tidy.

4) Cash: check whether there is cash to be paid.

5) Telephone card: check with the number written in the record book.

6) Documentary: Check the bills and keep an account of the unsettled bills.

7) Handover: explain all the problems left in the registration book.

8) Keys: Hand over the keys.

9) Others: anything related to contacting guests and reporting to the manager.

8. Air ticket reservation

1) When notifying the reservation, guests should check the airlines in time and record the flight time, discount, model and fare they want to check.

2) When the guest informs to book a ticket, he should ask the guest to pay in person in the business center, and repeat the guest's name, flight, date, time, place, discount and fare, and record the contact information and room number of the guest.

3) After paying the air ticket, the guest should give the guest a receipt and contact the airline in time, detailing the flight, date, time, place, discount and name, and ask the other party to repeat it and confirm it is correct.

4) When the ticket delivery clerk delivers the ticket to the business center, please carefully check whether the ticket matches the guest's reservation. After careful registration, ask him to sign the register.

5) When picking up the ticket, the guest should take the receipt and ask the guest to check the date, time, place and price of the ticket carefully.

9, train ticket booking procedures:

1) guests should carefully check the train timetable when notifying the booking, and pay attention to the changes in time and number of trains.

2) When the guest informs to book the air ticket, the guest should be required to fill in the reservation form in the business center in person, or after the person on duty fills it out, the guest should be required to sign the reservation form for confirmation, and the guest handling fee and deposit should be charged before booking the air ticket.

3) After paying the deposit, the guest should contact the reservation office in time, and explain in detail: train number, time, date, ticket type and quantity.

4) If the guest has special requirements, please specify them in detail on the reservation form. Don't easily agree to the guest's request, and don't confidently tell the guest that the ticket can be bought.

5) When the ticket delivery clerk delivers the ticket to the business center, please carefully check whether the ticket is in line with the reservation order. When picking up the ticket, the guest should take back the deposit receipt and ask the guest to carefully check the date, time, train number and ticket type on the ticket.

6) Ticketing commission must be immediately credited to the "Ticketing Agent" account in the computer with its own operation code, and it needs to be credited with a pen.

7) Settlement: Print the bill and ask the guest to sign it.

8) Cleaning: Clean up the accumulated data immediately after handover, and further verify the name and room number of the fax that has not been handed over.

5. Closing procedures:

1) The operator's operation code is required for each shift, and other personnel's operation codes are not allowed to be used for account processing.

2) Each shift must be accounted for separately, and each shift must be settled (it is not allowed to record all the accounts of the day in the accounts of the same shift).

3) Centralized input, each item should be input immediately without delay.

4) The handed-in bills must be printed by computer after posting, and it is not allowed to hand them over to the finance department manually.

5) During the shift change, the item "Display Operation Bill" of the shift should be printed (13-5).

6) Print 2 copies of the business profit and loss statement of the business center on the same day and 2 copies of the daily statement of the shift (including cash account).

7) Collect cash, fill in the cash coin bag and put it in the general collection safe together with the shift change sheet, and fill in the coin record form and ask the witness to sign it.

8) Take out the second copy of the transfer bill, fill in the transfer registration form and submit it to the front desk.

9) The first copy is bound together with the class report and the daily account; The third part is bound together with the bill, invoice control form and running account.

10) Summarize all bills, check the amount by computer, and submit them to the night audit together with the statement of the day (except the business daily of the day).

1 1) In the cashier computer, balance the amount of the transfer account.

12) Print fax records and 1 128 telephone records, and submit them to the department manager's office together with the daily business income of that day; Keep a copy of daily business income in this post.

13) enters the SW system and ends the business on the same day.

6, the main access program:

1) Fill in the entry record: no name, no room number.

2) Preliminary inspection: check the computer and the main desk.

3) To be investigated: If the preliminary investigation is inconclusive, the newspaper should be put into an envelope, stamped with the seal to be investigated, and put into a special folder.

4) The shelf life is 10 day: check again.

5) Shift change: Record the number of times to be investigated in the shift change record book for further investigation.

6) This person was not found: stamp the envelope with "This person was not found" and put it in a special folder for filing.

7) Destroy: Keep it on file for three months, and the foreman will decide to destroy it to completely prevent the newspaper from leaking.

8) Looking for someone: No one came to pick up the newspaper that day, and the middle shift must contact the guests according to the room number before work. If no one comes to pick it up after work, write it down in the log and continue to check it in the morning shift.

Continuous replication.

5) After copying, take out the original and give it to the guests. If there are several originals, please be careful not to confuse the order. Give it to the cashier at the front desk.

10), and fill in the bill number, room number, amount and payment method in the Daily Copy and Typing Report of Business Center.

2, print program:

1) warmly welcome the guests and introduce the charging standard.

2) Take the guest's manuscript file, understand the guest's requirements and special format arrangement, and browse the manuscript to see if there are any unclear places or characters.

3) Tell the guest the approximate completion time.

4) After the files are typed, the guests must be asked to proofread them.

5) After revision, proofread again.

6) Give the printed document to the guest, charge the guest according to the number of printed sheets, ask the guest to sign, and then forward the bill to the cashier at the front desk.

7) Fill in the "Daily Copy and Typing Report of Business Center".

8) Ask the guest whether each file has been saved and when. If you don't want to keep the file, delete it.

9) When the guest can't type for the guest more or temporarily, he should politely explain to the guest. If the guest is not in a hurry, tell the guest to call the guest room and invite the guest to proofread after typing.

3, send a fax program:

1) Verify and identify according to the fax number provided by the guest: country code and fax number.

2) Charge: inform the guests of the charge standard and payment method before service.

3) Fax the manuscript on the computer: the manuscript is downward, the front side is inward, and the two sides are clamped, so as to ensure that it is sent as 1: 1.

4) Send: dial accurately and send each page accurately.

5) Check the sending report: Check the number of faces and results on the sending report.

6) Settlement: charge the guests according to the actual price.

7) Submit: Put the documents and newspaper reports together in an envelope and submit them to the guests with both hands. If the guest is not in, please indicate the name, room number, handover date and next shift on the envelope and continue processing.

4, receiving fax program:

1) Report: Reports, messages and reports are timely and complete.

2) The whole report: the messages are arranged in page order, and the number of pages is verified.

3) newspaper distribution: determine the name and room number of the recipient and put it in the envelope.

4) Verification: Check the death report without name and room number by computer.

(1) No room number, no name, please indicate on the envelope that there is no owner to receive the newspaper, save it for 10 days and file it.

(2) The guest has left the store, and the check-out date is indicated on the envelope, so you can transfer money in this city for free.

5) Register of newspaper publication, name, room number, date, number of pages, time of newspaper publication, submission time and signature of the recipient.

6) Submission: (1) Ask the guest to pick it up or ask the bellboy to deliver it to the room.

6) Ask the guest whether to bind the document and bind it for the guest.

7) Make bills according to the number of copies and specifications. The bill is in triplicate. After the bill is opened, tear it off, hand it over to the financial department, and then hand it over to the guests. If the guest doesn't want it, it will be broken immediately.

8) If the guest wants to pay the bill, please show your room card and sign it.