What are the civilized and taboo words used by Henan toll collectors?

Civilized language is very important for the entire civilized service construction of toll stations. It is one of the standards for measuring the service level of toll stations and toll collectors. Regarding how to use civilized language well, I think we should pay attention to the following aspects :

1. Tone, voice

Tone, intonation, and volume are the "overtones" of the content of the speech, which are often more important than the content of the speech. Car owners can judge from these aspects whether the toll collector's attitude is welcoming or annoying, civilized or rude. At the same time, Mandarin must be used so that drivers and passengers traveling from north to south can understand it.

2. Eye contact. Everyone knows that the eyes are the windows to the soul. When the toll collector meets the car owner unexpectedly, appropriate contact can show his sincerity to the car owner.

3. Facial expressions. Facial expressions are the expression of the toll collector's inner emotions. Even if they are not expressed in words, the expressions will still tell the car owner what a person's service attitude is. Smiling is the most objective outward behavior that can reflect liking. The pleasure it brings to people cannot be measured by ordinary values.

4. Mastery of relevant knowledge. Charge has an accurate and comprehensive grasp of relevant knowledge. Only when answering the car owner's inquiries can we be fast and standard.

5. In charging work, it is prohibited to use service taboo words. Such as: What are you doing, hurry up! If you don’t have any change, go out and change it yourself! What are you shouting? Wait a minute! Why are you honking? I'm busy! etc.

6. In charge work, prohibited behaviors: 1. Shaking, 2. Lying on the table, 3. Stretching, 4. Holding cigarettes, 5. Chewing food, 6. Throwing ticket cards and change, 7. , Use your feet to step on the table, 8. Be careless and not look at the car owner.

In short, when using civilized language, you should pay attention to standard sentences, moderate volume, enthusiastic attitude, natural expression, clear articulation, look at the car owner, be anxious about the needs of the driver and passengers, and think about the needs of the driver and passengers. We demand that we treat every driver and passenger seriously, use civilized language, and better serve the drivers and passengers.