Summary of experience in community petition work

Although this community has done some work that we should do in carrying out petitions and receiving visiting people, there is still a long way to go before the superior leaders require this work. We are determined to continue to work hard in the future petition work. Do a good job in reception of the masses, enthusiastically provide services to the residents, and make due contributions to the stabilization and elimination of unstable factors. Below is a summary of community petitions and work experience that I have collected for you. You are welcome to read them.

Reflections on community petition work Summary 1

1) Focus on three key points. The first is to focus on the "starting point" of initial letters and visits; the second is to focus on the "focus" of collective interviews, repeated visits, and cross-level visits; the third is to focus on the "difficulty" of solving outstanding problems in letters and visits.

(2) Fully promote the "three constructions". The first is to promote the construction of basic network at the grassroots level; the second is to promote the construction of a long-term mechanism for the stability and control of petitions; the third is to promote the construction of the petition information network and implement the informatization operation of petition work.

(3) Efforts to build “three main lines”. The first is to build a "people's heart line", further strengthen supervision and supervision, and strengthen the flesh-and-blood ties between cadres and the masses; the second is to build a "legal line", further strengthen the publicity and implementation of the "Petition Regulations", and guide the masses to exercise their right to petition in an orderly manner in accordance with the law; the third is to build a "Guarantee line", further strengthen the theme responsibilities, start from improving the guarantee system, and prevent the occurrence of petition cases.

Summary of the petition work in 20__ and plan for the petition work in 20__

In 20__, under the leadership and attention of the county party committee and the county government, the petition work in our county was carried out at all levels and With the strong support and cooperation of the department, guided by the important thinking of "Three Represents", we closely focus on the goals of "one guarantee, two realization, two substantial reductions" of petition work. The whole county, united as one, forged ahead with determination, promptly and properly handled the new situations and problems reported by the masses in petitions, and effectively maintained the social and political stability of the county. Lay a solid foundation for the creation of "Ping An Wuwei".

1. Basic situation of letters and visits in the county

According to statistics, from January to December, the county received 1,820 letters and visits, a year-on-year decrease of 5.1%, including 211 letters. , a decrease of 58%, with 1,599 visitors, an increase of 14.4% year-on-year. This year, *** handled 74 cases assigned by the province and city, and basically all were completed and reported on schedule. Although the total number of visits has increased in 20__, the overall petition situation has improved. The outstanding performance is as follows: first, the cross-level collective visits have dropped significantly, with 7 batches of 43 people going to the city for collective visits, and 1 batch of 15 people going to the province. It ranks significantly lower in provinces and cities. We have achieved one goal of ensuring and two significant reductions in petition work put forward by the county party committee and the county government at the beginning of the year. Second, collective visits to the county are effectively controlled. From January to December ***, 25 batches of 560 people came to the county for collective visits, and most of the collective visits were effectively handled. Third, the behavior of petitioners has been standardized, the order of petitions has improved significantly, and illegal behaviors such as blocking traffic and blocking government doors have been significantly reduced.

Since the beginning of this year, the achievements made in the petition work are mainly due to the following aspects of work.

(1) Leaders attach great importance to and implement the responsibility system and accountability system

Party committees and governments at all levels have always regarded petition work as an important task and placed it in a prominent position , the main person in charge effectively assumes the responsibility of the first person in charge, and the person in charge will focus on handling petitions and ensuring stability. Whenever there is a major cross-level collective visit, the main persons in charge of the county party committee and county government will take the lead in receiving the visit and provide front-line command, taking the initiative to have face-to-face dialogue with the masses to mediate conflicts. In terms of mediating and investigating major petition issues, the county adheres to the leadership responsibility system. There were 70 cases handled by county leaders alone throughout the year. Each of the comrades in charge of several major teams had tasks and responsibilities. The counties and townships have signed letters of responsibility for petition work at all levels, truly realizing "who is in charge, who is responsible", and "one level is responsible for the next level, and one level is responsible for the next level". We adhered to and improved the Tuesday leader reception day and the system of leaders personally reviewing letters, and actively carried out the work of leaders opening the door to receive visits.

In 20__, the person in charge of the county party committee and county government received 756 visits from the masses, including 20 batches of 410 collective visits, approved 180 letters, accounting for 85.7% of the total number of letters, and held 16 on-site case handling meetings of various coordination meetings, A large number of conflicts were resolved within the county.

(2) Pay close attention to implementation and carry out various tasks in a solid manner

In order to achieve the goals of "one guarantee, two realizations, and two substantial reductions" set at the beginning of the year, in the past In one year, we mainly did the following work.

First, we should conscientiously carry out activities for party and government leading cadres at the county and township levels to receive visits and visit with cases. Starting from May 16, 20__, party and government leading cadres at the county and township levels will receive visits in turns. During the "two visits" from May 16 to July 5 last year, the main responsible comrades of the party and government of our county each arranged 6 working days to receive the visiting people. 1,175 people from the county and township leaders *** participated in the door-to-door reception, ensuring unified time, unified location, and unified announcement. During this period, the county police identified 68 major petition issues, all of which were led by the county person in charge. The county party committee and the main person in charge of the government each took 8 cases. Through the activities of county and township party and government leading cadres opening doors to receive visits and bringing cases with them, a large number of conflicts have been resolved and the occurrence of collective visits by the masses at higher levels has been effectively controlled. In order to further consolidate the results of the "two visits", unblock the interview channels, facilitate the masses to carry out petition activities and increase mediation efforts, our county has changed the leadership reception day every Tuesday to Monday, Tuesday and Wednesday since July 30 last year. Reception.

The second is to conscientiously publicize and implement the newly promulgated "Regulations on Letters and Calls". The newly revised "Regulations on Letters and Calls" were officially implemented on May 1 last year. When the new regulations were implemented, our county paid close attention to the publicity and implementation of the new regulations. The county party committee and the county government strongly support all departments to actively participate in the promotion of the new regulations. By distributing publicity materials, dispatching publicity vehicles, setting up information desks, holding county-wide training courses for petition cadres, rolling out the "Regulations" and promotional slogans on county TV stations and radio stations, and hanging street banners and slogans at the county and township levels, etc. way to promote. Through publicity, an atmosphere for studying and implementing regulations has been created, which has improved the ability of cadres to administer and receive visits in accordance with the law, and enhanced the awareness of petitioners to submit petitions in accordance with the law and consciously maintain the order of petitions.

The third is to rectify the order of petitions and strive to create an atmosphere for petitions in accordance with the law. In accordance with the overall requirements of the province and city to carry out "petition work order rectification activities", our county formulated a work plan for petition order rectification activities, held a county-wide mobilization meeting, and determined August 10 as the county's petition order rectification publicity day. The public security and petition departments jointly issued the "Wuwei County Notice on Maintaining the Order of Petitions" to inform the whole society. At the same time, we will resolutely crack down on illegal petitions such as stalking, making trouble, and disrupting the order of the agency. By rectifying the order of letters and visits, the behavior of petitioners has been standardized and an atmosphere of letter-calling in accordance with the law has been created.

(3) Highlight the key points and strive to explore the establishment of a long-term mechanism for petition work

First, improve the mechanism for investigating conflicts and disputes. On the basis of adhering to regular inspections, we will carry out irregular inspections in key areas and key time periods to grasp the dynamics and formulate plans to achieve the purpose of early detection, control and handling. The inspection period has been changed from once a month to once every half month, and a zero reporting system is strictly implemented. The second is to adhere to the leadership reception day system. The leader on duty insists on receiving visits on time and does not break the trust of the people. Relevant units at the township and county levels have promptly implemented the reception venues and listed the schedules for the leaders of their respective units to participate in the reception of petitions, so as to achieve unified time, unified location, and unified publicity. At the same time, whether the problems reported by the masses on the leader's reception day have been solved promptly and properly will be used as a criterion to test the effectiveness of the leader's reception day system, and the "first question responsibility system" will be strictly implemented to catch it to the end. The third is to implement the leadership package system. We must insist on who is responsible for the case and who is responsible, and ensure that the investigation, processing, stability, and end result are guaranteed. The fourth is to adhere to the system of leaders reviewing and approving letters. Throughout the year, leaders reviewed and approved letters from the public, accounting for more than 50% of the total number of letters. Fifth, adhere to the regular meeting system and coordination meeting system for petition work.

(4) Improve quality and continuously strengthen the construction of the petition department.

1. Comprehensively understand the spirit of the __ Congress, and take the "Guarantee the First" educational activities as an opportunity to continuously improve the quality of petition cadres. In the education activities to protect the first, we started by strengthening the study and education of cadres, focusing on learning the spirit of the "National Congress", Comrade _______'s important speech on adhering to the "two must-do" fine traditions, and the "Party Constitution" and other learning contents. In this event, combined with the actual work of the petition department, we formulated a work plan, issued 20 solicitation forms, identified 3 deficiencies in work style, carried out in-depth rectification, formulated 3 rectification measures, and established sound regulations System 4 items. Through the above measures, the ability of petition cadres to serve the people has been greatly improved.

2. The office automation level of the petition department has been improved. The county party committee and the county government attach great importance to the capacity building of the petition department and have increased investment in the petition department. This year, they invested nearly 20,000 yuan to establish a petition website based on the original office equipment of our bureau. In the situation of tight organizational staffing Next, we will strive to tilt towards the petition department to ensure that the petition work of our bureau is carried out smoothly.

2. The current hidden dangers of petitions

Summarizing this year’s work, we have indeed achieved very good results and contributed to maintaining social stability and promoting the development of the county. But at the same time It should also be noted that there are still problems and deficiencies in our work. The total number of collective visits and petitions to the county is still at a high level, and there are still a large number of hidden dangers in petitions. Those with stronger reactions include:

First, issues left over from history. Outstanding performers include: those who first served as civil teachers and then village cadres in the townships in the 1970s and 1980s reported the problem of providing for their old age; personnel admitted to the health system, trainees in the agricultural system, agricultural and forestry fields, and veterinarians asked for remuneration issues to be resolved;

Second, landless farmers in Erba, Liudu and other places in our county reported difficulties in living (land acquisition for Erba Development Zone, land acquisition for Xihe River regulation in Madu Village, Liudu);

Third, Gaogou A few villagers in the town reported the demolition and resettlement issues of the 5-million-volt high-voltage line project, a national key project;

Fourth, during the township reform, the cleared township-employed personnel (township-employed joint defense team members) requested pension insurance and increased compensation standards Problems;

The fifth is the issue of township regional planning;

The sixth is the operation requirements of some three-wheel drivers in the transportation market;

The seventh is the demolition in urban planning Compensation and resettlement issues;

Eighth are issues reflected in enterprise restructuring. Employees from economic, trade, supply and marketing units often come to the county to petition. For example, employees of gear factories, fuel companies, food companies, Jinqiao Textile Factory, wood screw factories and other enterprises have come to the county to petition many times, demanding the purchase of pension insurance to solve their livelihood problems.

In addition, there are a large number of individual visits to Beijing in our county, accounting for more than one-third of the total number of petitions in Beijing. Although there are no collective visits, there are many individual visits and repeated individual visits.

3. Work plan for 20__ , new measures, and new methods to actively and steadily do a good job in the county’s petition work throughout the year. To this end, we will focus on the following aspects.

First, we must further increase the publicity and implementation of the "Regulations on Letters and Calls". The key point should be to reflect the "two norms", which should not only regulate the petition behavior of petitioners, but also regulate the work behavior of party and government agencies and staff. While receiving visits and handling cases, we should publicize the regulations well and ensure that the procedures stipulated in the "Regulations on Letters and Calls" are followed.

Second, we must continue to do a good job in receiving letters and visits from leading party and government cadres. The reception day work for party and government leading cadres that has been carried out has solved a large number of petition problems and achieved significant results. The county government has made it a long-term implementation system for party and government leading cadres to open their doors to receive visits. We must take the initiative to intervene and make visits, strive to resolve a large number of petition issues at the grassroots level, eliminate them in the bud, and strive to achieve within three to five years? Small matters do not go out of the village, major issues do not go out of the township, and collective visits do not go out of the county? Petition work overall goal.

Third, we must further strengthen the responsibility system for petition work and further control the occurrence of cross-level collective petitions.

Our county will continue to adhere to the target management responsibility system for petition work, and implement "one-vote veto" for the towns or departments that are underperforming in the year-end assessment and focus on management. In response to the above-mentioned hidden dangers of petitions in our county, relevant departments and units must implement the guarantee responsibility system in accordance with the principle of "territorial management", carefully handle the problems reported by the masses, ensure that the problems are dealt with within the county, and take responsibility for the problems caused by the masses due to work errors. For collective petitions beyond the level, for serious incidents caused by untimely and inadequate handling of persuasion to return, and for cases where petitioners are stranded in important places due to poor stability and control of persuasion to return, the leadership responsibility system and fault accountability system for petition work shall be strictly implemented.

Fourth, we must control going to Beijing to petition old households. In 20__, 18 people went to Beijing to petition in *** in our county. The number of petitioners for old households and the number of individual visitors to Beijing were the largest among all counties in the city. For individual visits to Beijing and petitions to old households, on the one hand, relevant units are required to formulate stabilization measures, appoint dedicated personnel, and watch over them. On the other hand, they must increase efforts to bring people back. After receiving the notice, relevant units must quickly organize personnel Pick up and return.

Fifth, we must adhere to the conflict investigation and information reporting system. In accordance with the requirements of the province and city, we will carry out in-depth investigation and investigation of conflicts and disputes throughout the county. Relevant units at the township and county level will report the status of investigation and investigation activities once a week, identify responsible persons and case leaders, and provide major letters and visits. Overview of hidden dangers. (Each unit must handle the issues it can handle on its own.) The County Letters and Calls Bureau sorts out the conflicts and disputes reported by each unit. Major hidden dangers are reported to the municipal bureau once a month, and once a week during the period of large-scale investigation and investigation. Strengthen the petition information reporting system, and promptly report major petition issues, collective visits, cross-level collective visits and other information requirements without delay. If late reporting, omissions, or misreporting of information cause consequences, the relevant personnel will be held strictly accountable.

Sixth, we must do a good job in online petition work. Strive to establish interconnection in all towns and villages in the county and conduct online operations. We must attach great importance to the new thing "online petitions". Receive, handle, and respond together, striving to nip hidden dangers in the bud.

Seventh, we must intensify the supervision and supervision of petition work

The county petition bureau will from time to time supervise and supervise the implementation of the reception day for leaders of relevant units in townships and counties; Supervise and supervise the handling of cases and forwarded letters and visits; supervise and supervise the handling of letters and calls approved by county-level leaders; supervise and supervise other matters in the letter and call work.

Eighth, we must establish and improve the three-level petition network and improve the quality of petition cadres

Establish and improve the three-level petition network of county, township and village (community); strengthen the construction of institutions and improve the quality of petition cadres , improve work efficiency, and establish a new image of petition cadres.

The District Letters and Calls Bureau implements the spirit of the city’s petition work conference to plan next year’s letters and calls work ideas. A few days ago, the bureau held a special meeting to convey and study the spirit of the city's petition conference and conduct in-depth research and implementation of the opinions. The meeting objectively analyzed the severe situation facing the district's petition and stability maintenance work at present and in the future, and preliminarily clarified the basic ideas for the district's petition work in __: First, improve the leadership system, unblock channels for letters and visits, and strengthen the implementation? Move the gate forward, prevention at the source, and establish rolling inspection and supervision and joint management mechanisms to strengthen grassroots infrastructure construction. The second is to promote the implementation of the "one post, two responsibilities" system, improve the coordination and linkage mechanism and the "large petitions" pattern, give full play to the role of the "second research office" of the petitions department, and actively innovate work methods. The third is to strengthen the resolution of the source of first-time letters and first visits, special management of repeated letters and revisits, and the handling of outstanding problems, and continuously increase the efforts to resolve them. The fourth is to do a good job in key stability control, emergency response and analysis and judgment, and make every effort to do a good job in stability control. The fifth is to strictly manage targets, strengthen the implementation of responsibilities, pay close attention to supervision and supervision, and actively promote problem resolution.

(Bureau of Letters and Calls)

IV. Work Ideas for 20__

Although our district has taken many measures to control the problem of letters and calls, our district’s letter-call work is still facing severe situations and major challenges. The test is mainly manifested in the fact that the number of petitions remains high, the upward trend of cross-level petitions is obvious, some deep-seated problems reflected in petitions have not been fundamentally solved, long-term accumulated social problems and emerging unstable factors are intertwined, and corporate organizational reforms Issues involving employee resettlement and relocation compensation caused by the reconstruction of old urban areas may trigger collective visits and cross-level visits. Therefore, according to the requirements of the provincial and municipal petition work, combined with the actual situation of the petition work in our district, we have determined that the petition work in 20__ should fully mobilize the enthusiasm of all departments in the district, coordinate and supervise the work, so that they can perform their duties and use various means to handle it in a timely manner The people send letters and visits to achieve the goal of controlling cross-level visits and abnormal visits and solving practical problems for the people.

The guiding ideology of the district's petition work in 20__ is: guided by the implementation of the important thought of "Three Represents" and the spirit of the Sixth Plenary Session of the __ Party Central Committee, in accordance with the requirements of the "Regulations on Letters and Calls" of the State Council, clearly The coordination and guidance role of the petition department and the specific responsibilities of functional departments in handling petition issues will continue to be implemented in accordance with the law. From the perspective of building a harmonious socialist society, in order to protect the legitimate rights and interests of petitioners and maintain the order of petitions, control overstepping and abnormal petitions, continuously innovate the petition work mechanism, conscientiously implement the petition work responsibility system, and improve the quality of work.

(1) Pay close attention to the first letter and first visit, and do your best to resolve the conflicts between letters and visits within the district. The most effective way to control collective visits and cross-level visits is to resolve petition issues as much as possible at the place where they occur and in the initial petition link. If this work is done well, it will avoid the expansion of problems and the intensification of conflicts. I will do something about it in the future. We will take improving the case closure rate of initial petition cases as an important step, reverse the concept of focusing on group interviews and neglecting individual interviews, effectively increase the intensity of initial petitions, and prevent skipping collective interviews due to neglect of handling. Pay attention to the ideological and political work of the masses, go deep into the masses to find problems, grasp the ideological trends of the masses, persuade, educate and guide them in a targeted manner, do a good job in emotional communication and exchange with the masses, and keep ideological work in mind . Starting from caring for and understanding people, we help the petitioners understand the problems, clear up doubts, dispel doubts, and be calm, persuade people with reason, use emotions to dilute intense emotions, avoid the expansion of the situation and the escalation of conflicts, and make the people calm and rational. , understand the work effect.

(2) Regularly handle difficult petition cases to reduce the backlog. Next year, our office will regularly carry out the "Centralized Processing Activities of Key Complaint Cases". Through bottom-up investigations throughout the district, we will sort out the petition issues that take a long time and are difficult to handle, implement three-level package cases, and implement responsibilities. Strengthen supervision, solve problems within a time limit, focus on key issues at each stage, and reduce the backlog of cases.

(3) It is to improve the statistical index system of district chief’s letters and calls. Scientifically analyze the work status and statistical data of each member unit, identify problems and propose solutions, and regularly report to the leadership group of the district's rapid processing mechanism for people's help to provide a basis for leadership decision-making. The fifth is to implement demonstration projects. Continuously discover, study, and summarize the good experiences and practices of each member unit in actual work. For outstanding models, organize specialized forces to conduct comprehensive and in-depth summaries and studies, give full play to the demonstration and driving role of the models, and promote the sustainable development of the rapid processing mechanism for people's help through various forms.

(4) Continue to carry out in-depth study and training of the State Council’s “Regulations on Letters and Calls”. The district petition office will focus on the training of the State Council's "Regulations on Letters and Calls" in the second half of the year at the most grassroots level. It will form several specialized training groups to go deep into communities, villages, enterprises and institutions to carry out training and publicity work, improve the level of grassroots petition cadres, and make full use of The grassroots petition network enables grassroots petition cadres to complete petition tasks and resolve conflicts at the grassroots level to the greatest extent possible.

(5) Continue to improve the petition work mechanism in accordance with the newly revised petition regulations of the State Council.

After the promulgation of the "Regulations on Letters and Calls", our office will conduct a comprehensive review of the existing rules, regulations and work measures. In accordance with the requirements of the new "Regulations on Letters and Calls", we will re-improve the work system for letters and calls, establish a clear subject responsible for letters and calls, an accountability mechanism, and a public disclosure system. Case handling mechanism, legal aid mechanism, hearing system, improve the "two-way commitment system", the hearing system for major and difficult petition issues, and the consultation system for complex petition issues and important cases. Strengthen the construction of long-term mechanisms, and gradually build a petition work pattern with unified leadership, departmental coordination, overall planning, and addressing both symptoms and root causes, with everyone taking their own responsibilities and jointly managing the complaints.

(6) Improve hardware construction and establish a petition information system. Cooperate with the city to do a good job in networking the petition information system, and do a good job in the construction of petition informatization in a step-by-step manner. Gradually enable each member unit to meet the requirements of provincial and municipal petition office conditions, realize computer networking, online information transmission, and office automation.

Summary of community petition work experience 2

The __ year is coming to an end. Over the past year, the two community committees have conscientiously studied and implemented the spirit of the __ National Congress of the Party and the Fourth Plenary Session of the __ Central Committee. Our community petition work is under the guidance of the sub-district authorities, guided by the important thinking of "Three Represents", and closely focused on the strategic tasks of building a socialist harmonious society and promoting the construction of the Chengdu Experimental Zone, adhering to "people-oriented, for the people" The purpose of resolving the siege is in accordance with the document No. 2 of Chenghua Xinlian [__] "Implementation Measures for the Level-by-Level Responsibility of the Masses and Petition Work in Chenghua District" and No. 90 of the Qinglong Working Committee [__] "On the Construction of a Grand Mediation of Social Conflicts and Disputes in the Whole Jurisdiction" ?System" Implementation Opinions on Establishing a Mass Petition Guidance Workstation, and effectively maintaining a good environment for economic development, social harmony and stability in Qinglong District. Here is a brief summary of the petition work in our community over the past year

In specific work, The two committees of the community first took charge of the organizational construction work. In accordance with the Organic Law of the Residents (Village) Committee, the functional organizational structures of the community were sound, and various rules and regulations were posted on the wall. At the same time, we will continue to increase the study and publicity of laws and regulations such as the Organizational Law of Residents (Village) Committees, so that all work in the community will be more standardized, administrative and business affairs will be carried out in accordance with the law, and the overall quality of community group cadres will be continuously improved. At the same time, the two community committees also attached great importance to the publicity of letters and calls, and used various meetings to organize learning and publicity of the regulations on letters and calls, so that the cadres and the masses in the area had a better understanding of the regulations and procedures on letters and calls.

When the 8 groups of residents signed the house demolition and resettlement process, the two community committees attached great importance to it. Secretary Qing and Director Chen took the lead and immediately organized the leaders and representatives of the 1st and 8th groups to discuss the policy. Publicity and resettlement. During the resettlement process, individual residents went to Beijing to petition abnormally, repeated petitions and other petitions and petitions that had a great impact. Throughout the year, our community received and accepted 4 petition agency matters. So far (December 14), no other letters or calls have been received or received.

In terms of comprehensive management of the urban and rural environment, we conscientiously cooperate with the work of the petition department of the neighborhood office, carry out environmental improvement publicity for key colleges, road sections, markets, stations, and merchants in the jurisdiction, and organize staff to conduct civilized persuasion , publicity, distribution of slogans, regulations on petitions and other materials totaled more than 200 copies, and carried out mobile and fixed-point publicity to let the masses establish the idea that only petitioning in an orderly manner according to the law can truly safeguard their rights and interests.

In the future, we will further bring the work of community petition reception and mediation to a new level and incorporate it into the daily work agenda of the two community committees. Ensure the implementation of personnel, venues and funds, increase the publicity of the regulations on letters and calls, continuously improve the ideological quality, professional ability and work level of agents, handle all kinds of letters and calls in accordance with the law, resolve all kinds of conflicts at the grassroots level as much as possible, and maintain social stability And promote the economic construction of the jurisdiction, give full play to the role of petition reception and mediation.

Summary of community petition work experience 3

Petition refers to citizens, legal persons or other organizations using letters, emails, faxes, phone calls, visits, etc. to communicate with people at all levels. Activities in which the working departments of the government and the people's government at or above the county level report the situation and make suggestions, opinions or complaints, which are handled by the relevant administrative agencies in accordance with the law.

Summary of community petition work in ____

With the strong support of the neighborhood petition office and Director Yang, our community has closely focused on the work of the working committee and the center of the office, from improving and perfecting the petition We will start with the long-term work mechanism to further consolidate the work foundation, increase the investigation and resolution of disputes, and make the community's petition work generally stable throughout the year. The one-year petition work is now summarized as follows:

1. Strengthen the petition work in accordance with the law. Investigate and deal with cases of violations of laws and disciplines reported by the masses.

2. Timely report the situation of letters and visits, and promptly report emergencies such as collective visits and cross-level visits to the relevant leaders of the town. Community leaders are implemented to receive interviews openly, and leaders directly cover the cases, so that follow-up visits can be made at any time. Change from "people's petition" to "cadres' petition". The problems reported by the masses are studied on the front line, mediated on the front line, and resolved on the front line.

3. Do a good job in the "four tasks" and resolve outstanding social conflicts. Do a good job of open office and one-door service. A community affairs acceptance center was established to extend the one-door service center model to the community. Do a good job in investigation and investigation. A network system for community petition investigation work has been constructed. We will do a good job in smoothing the channels for letters and calls, set up a "letter box" for the masses, and do a good job in the work of letters and calls in accordance with the law.

In order to bring the petition work into an institutionalized and legalized track, the community has made great efforts in establishing a petition work system. We have further established and improved five petition work systems, including the petition reception system, the petition work liaison system, the petition position accountability system, the decentralized working group system, and the conflict and dispute investigation system. We have implemented leadership guarantees for key cases to the end, and coordinated and coordinated work. mechanism to make the processing of letters and calls smoother and more timely. In addition, strengthen the management of petition files, register petition cases in a timely manner, and record the processing process and results, leaving precious information for future work.

IV. Establish and improve the network for petition work and refine the investigation of conflicts

In order to effectively investigate the hidden dangers of petitions and ensure that conflicts between petitions do not leave the village or the community, our community established Full-time petitioners and liaison officers have established an investigation network that connects up and down and connects left and right. The full-time petitioners in the community are comrades with rich community work experience, and the liaison officers are senior party members and cadres with good reputation in the community. Community leaders regularly listen to the liaison officers’ reports, and organize manpower to deal with the identified hidden dangers in petitions in a timely manner, ensuring that Conflicts are not intensified.

5. Establish a conflict and dispute resolution mechanism and handle cases well

First, the main leaders of the community take charge of the cases. For some key and difficult cases, the secretary of the community party branch personally takes charge of the cases. , personally receive visits, personally dispatch, and finalize decisions, so that long-standing and difficult problems can be resolved in a timely manner.

Second, strengthen dispatch and supervision. In order to ensure that the opinions on solving the problem of handling letters and visits are implemented. Fundamentally reduce repeated petitions from the masses. The community has strengthened the supervision of petition work. The community holds a petition work scheduling meeting every week. The deputy secretary in charge of petitions reports on the symptoms of petitions and the handling of petition cases in the past week. For key cases, collective consultations are held to increase work efforts. Ensure timely resolution of cases.