Elevator complaint hotline 96333

The elevator complaint hotline is not 96333. 96333 is the government’s rescue and maintenance hotline for monitoring elevator operation or trapped people’s malfunctions. It has been opened in Guangzhou, Hangzhou, Xi’an and other places. "

After receiving the call for help, the monitoring center will immediately locate the trapped people in the elevator, accurately reach the floor where the elevator car is located, and quickly contact the maintenance unit and the secondary elevator emergency rescue station. Or contact the fire rescue personnel to help the trapped people quickly." Zhang Wei, head of the Guangzhou Elevator Safety Operation Monitoring Center, said that the average time it takes for rescuers to arrive at the scene is 12 minutes, and the average time to rescue the trapped people is 6.8 minutes. The time is shortened by 60% compared with relevant regulations.

1. For elevator problems, you can complain to the following departments:

1. Complain to the Property Department of the housing management department. In accordance with the provisions of the "Property Management Regulations", residential property management companies have the right to select qualified elevator maintenance companies that comply with national regulations to engage in daily maintenance of elevators.

2. For elevator quality problems, complain to the Technical Supervision Bureau or call the hotline immediately to report a complaint.

2. Under what circumstances does an elevator problem constitute an accident?

In an elevator problem, an accident occurs when people are stranded in the elevator car for more than 2 hours. This is a general accident. Those that cause casualties or property losses are divided into major accidents, major accidents and particularly major accidents according to the degree. General accidents shall be investigated by the special equipment safety supervision and management department of the districted city in conjunction with relevant departments to organize an accident investigation team. Major accidents shall be investigated by the special equipment safety supervision and management department of the province, autonomous region, and municipality directly under the Central Government in conjunction with relevant departments to organize an accident investigation team. Major accidents shall be investigated by the special equipment safety supervision and administration department of the State Council in conjunction with relevant departments to organize an accident investigation team. For extremely serious accidents, the State Council or relevant departments authorized by the State Council shall organize an accident investigation team to investigate.

3. Issues you should pay attention to when purchasing an elevator room

You should pay attention to the following issues when purchasing an elevator room

1. Fire power supply

Stairwell , Fire elevators and their front rooms, shared front rooms and refuge floors (rooms) should be equipped with emergency lighting and evacuation signs. Batteries can be used as backup power sources, and the continuous power supply time should not be less than 20 minutes; high-rise buildings with a height of more than 100 meters The continuous power supply time of the building should not be less than 30 minutes.

2. Elevator quality

When buying a house, be sure to choose a company whose elevator quality is trustworthy. Ask the building maintenance personnel how to rescue them when a malfunction occurs. You can also sign a letter of responsibility with the developer. Agree on how to compensate for an accident in the elevator.

3. Property management

Whether there is a guard room on duty on the ground floor of the building, whether monitoring security measures are in place, whether there are security guards patrolling the building, and the safety of personnel evacuation in case of emergency cannot be ignored. .

Legal basis:

Article 278 of the "People's Republic of China and Civil Code" The following matters shall be decided jointly by the owners:

(1) Formulate and modify the rules of procedure of the owners’ meeting;

(2) Formulate and modify the management regulations;

(3) Elect the owners committee or replace the members of the owners committee;

(4) Selection and dismissal of property service companies or other managers;

(5) Use of maintenance funds for buildings and ancillary facilities;

(6) Raise funds for the maintenance of buildings and ancillary facilities;

(7) Renovate and rebuild buildings and ancillary facilities;

(8) Change the use of certain parts or Use part of the *** to engage in business activities;

(9) Other major matters regarding *** ownership and shared management rights.

On matters decided by the owners’ agreement, the owners who account for more than two-thirds of the exclusive area and more than two-thirds of the total number of owners shall participate in the voting. Decisions on matters specified in Items 6 to 8 of the preceding paragraph shall be subject to the consent of more than three-quarters of the owners of the exclusive area who participate in the voting and more than three-quarters of the number of owners who participate in the voting.

Decisions on other matters in the preceding paragraph shall be subject to the consent of more than half of the owners of the exclusive area who participate in the voting and more than half of the owners who participate in the voting.