How to write a work plan for the residential property cleaning supervisor

A community refers to a large area of ??residential housing with a relatively independent living environment in a certain area of ??the city. It is also equipped with a complete set of living service facilities, such as commercial outlets, schools (kindergartens), etc. Chapter 1

The property management company should develop a daily, weekly, monthly, quarterly and even yearly schedule for cleaning and cleaning work. For example:

Daily cleaning work

(1) The roads in the jurisdiction (building) are cleaned twice and kept clean all day long;

(2) The jurisdiction (building) ) Clean the green belts inside, such as grassland, flowers and shrubs, architectural sketches, etc. once;

(3) Mop the floor of the elevator room of the building twice, and clean the surrounding guardboards once;

p> (4) Clean the stairs and corridors on each floor of the building once, and wipe the stair handrails once;

(5) Collect the domestic garbage generated by each household and the garbage in the dumpster, and be responsible for transporting it to Designated location.

Weekly cleaning work

(1) Mop the public corridors on each floor of the building once (mainly refers to high-rise buildings, several floors can be mopped a day, and all mops are guaranteed within a week) (one time);

(2) Clean the owner’s mailbox once;

(3) Clean the roof (including podium, carport), patio and ditch once.

Monthly cleaning work

(1) Remove dust and cobwebs from the ceiling once;

(2) Wipe the public glass windows of the walkways on each floor once (every day Wipe several layers and ensure to wipe them all once within a month);

(3) Clean the lampshades of public corridors and street lamps once.

In addition, the glass curtain wall of the building is planned to be wiped once a month or quarterly; the granite and terrazzo exterior walls are planned to be cleaned once a year; the general cement exterior walls are planned to be painted once a year, etc.

Regular inspections

The property management company can fix the specific contents of daily, weekly, quarterly and annual cleaning work in the form of record reports to facilitate the layout and implementation of the work. Check regularly.

Part 2

1. Personnel management

After the night shift was implemented, the mood of the employees fluctuated and it was very difficult to carry out the work. Therefore, we communicated with the employees in various aspects to stabilize the situation. Employee emotions did not affect the quality of work. According to the work needs of each position, we focused on strengthening the reasonable allocation of personnel and the assessment of workload, actual operational characteristics and requirements, and adjusted the shifts and duty hours. Without increasing the number of personnel, the cleaning operation requirements were basically met.

There are currently 14 employees. This year ***, 9 people resigned and were transferred ()

Among them, 1 person was transferred to the reservoir area and 8 people resigned.

2. Training

New cleaning staff were given cleaning theory training and practical training for different positions, so that the cleaning staff could master the knowledge of cleaning work and meet the requirements of office building cleaning work. .

On the premise of training the cleaning staff in the "Cleaning Work Manual", the following training was focused on the actual situation at work: classification and use of cleaning agents, cleaning procedures, cleaning of stainless steel accessories, cleaning of furniture , cleaning ashtrays, cleaning wallpapers, cleaning and maintenance of elevators, and rust treatment.

We have strengthened the training of employee assessment systems, training on excellence and related standard implementation knowledge, and established employees' sense of responsibility in their work. At present, employees can work hard and complete according to the prescribed standards, but they must abide by work disciplines. Details such as behavior and behavior still need to be supervised and managed. The next step will be to strengthen training in this area and make it a habit.

After continuous training and running-in, the cleaning staff have adapted to the existing management style and work procedures, and the personnel are basically stable.

3. In terms of cleaning work mode

Under the guidance of the group company leaders, unmanned cleaning was implemented, and natural cleaning achieved good results.

Based on the original day shift, it is divided into two shifts, and the main cleaning work is carried out in the night shift. In order to ensure the quality of hygiene while implementing unmanned cleaning, the frequency of cleaning inspections has been strengthened. The existing staff configuration of one cleaning staff from 7f to 16f can basically solve the sanitary problems that arise at any time within 30 minutes. However, during the peak period of 11f16f, the cleaning staff often cannot enter the men's bathroom for an hour, resulting in the bathroom being dirty.

In terms of true color cleaning, the cleaning frequency has been strengthened, and the original fixed scheduled cleaning has been changed to the current cleaning at any time. When dirt is found, it is cleaned immediately and the original color is restored. Better results are achieved, but the cleaning Costs have increased. In the recent period, due to the construction of the second construction and municipal road construction, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. As the construction is completed, thorough cleaning will be carried out to achieve hygiene. standard.

To ensure that the elevator carpet hygiene meets standard requirements, vacuum the carpet every 20 minutes.

4. Completion of cleaning work

(1) Completed timely revision of cleaning staff and work model

(2) Completed cleaning work for the building * Daily maintenance of regional sanitation.

(3) Complete the land reclamation work for the new occupied floors.

(4) Complete the crystal hardening of the building’s stone and carpet maintenance.

(5) Complete the removal of building garbage.

(6) Complete two cleanings of the building’s exterior walls.

(7) Complete the peripheral ground scour work.

(8) Cleaning the b1 parking lot twice a month. (Not responsible for daily cleaning work)

(9) Complete special cleaning services. Second crystal surface treatment of the stone floor in the reservoir area and cleaning of carpets, bedside and sofas. Carpet cleaning on the 3rd floor.

Part 3

1. Daily management of cleaning and greening

1. In the past year, we have strengthened employee communication based on the principles of equal fairness, justice and openness to employees. , communication, cultivate employees' team awareness and collective cohesion, enable employees to devote themselves to work with a sense of ownership and responsibility, change work from passive to proactive, and greatly reduce personnel turnover.

2. Employee training work

Employee training work is an indicator task of daily work (because most of them are new employees, they are novices or have never done cleaning work at all), use There is a 2-hour intensive training once a week during the lunch break. The training content includes: "Basic Cleaning Skills", "Job Responsibilities", "Operational Safety", "Performance and Use of Cleaning Agents", "Use of Machinery and Equipment" etc., and formulated the "Job Operating Procedures", "Inspection Procedures", "Training Procedures", "Language and Behavior Standards" and related work skills for each position based on the actual situation, and at the same time provided continuous guidance and training in daily work, The training work lasted throughout the first half of the year. After the assessment, the employees passed 100% in the practical assessment and 95% in the theoretical assessment. In addition, two groups of foremen were trained on grassroots management capabilities to continuously strengthen and improve grassroots management.

3. Strict requirements on the daily appearance, courtesy, attendance discipline, queueing on and off work, and uniform work shoes (purchased by employees themselves) for employees of both teams, etc., and apply them to daily work, clean and green employees The overall image and quality of the company have been greatly improved.

4. Daily cleaning work

Strengthen the daily cleaning management of the first phase, especially the surface treatment of the club floor, glass cleaning, carpet cleaning, range hood cleaning and other tasks are completed as planned , and regularly complete various mobile tasks such as cleaning of various sanitary corners, cleaning of fallen leaves from Tianhu and Fairy Lake, cleaning of sediment at the source of streams, cleaning of fountains, cleaning of sewers and cleaning of mountain roads according to weekly and monthly plans, and at the same time increase efforts on The cleaning of fallen leaves on the periphery and lawns, garbage collection, and sanitation quality have been greatly improved. Garbage collection and transportation are carried out on a daily basis.

5. Tool and material management

In order to control costs and eliminate material waste, clean and greening materials are managed by dedicated personnel, who strictly receive and issue registration, and use them according to planned usage. Commonly used tools are replaced with new ones, and tools are kept in self-keeping. Anyone who loses will be compensated. Under the condition of ensuring quality, we will use what we can save and use it. At the same time, we will coordinate procurement to check the quality of materials, conduct market research on the unit price of materials, and adopt reliable quality methods. , reasonably priced materials, the consumption of cleaning materials has dropped a lot in terms of quantity and price, truly achieving increased revenue and reduced expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to extend the service life of the mechanical equipment.

2. Cleaning and land reclamation work

While ensuring daily cleaning work, the second-phase repossession unit was cleaned and reclaimed, and after repairs due to water leakage, the Yicheng Sales Department, The opening of the model house was placed at the top of all the work. According to the actual situation, employees were scientifically and reasonably mobilized to make reasonable arrangements for cleaning, floor waxing, and green plant decoration. With the joint efforts of all employees, the project was successfully completed and The arranger's plan for the coming year can also be based on departmental responsibilities, including the methods and plans used to implement these responsibilities, progress and control plans, and improvement plans and preventive measures for this year's shortcomings. At the same time, the company's development plan can be used to adjust work. The direction and focus of the work should be planned in advance, controlled during the work, and summarized afterwards, so that the department's work can be integrated into the company's development plan.