How to do a good job of quality service in power supply station

How to do a good job in quality service of grass-roots power supply station

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As a public service industry, good service is the eternal theme of enterprise development. The continuous development of modern enterprises is often reflected in the improvement of service, and the level of service is mainly reflected in all aspects of quality service.

Keywords: how to do a good job of quality service

Introduction to 0

As a public service industry, good service is the eternal theme of enterprise development. The continuous development of modern enterprises is often reflected in the improvement of service, and the level of service is mainly reflected in all aspects of quality service. Talk about some immature views on how to improve the quality service of grass-roots power supply stations and share them with you.

1, to do a good job of quality service, we should start from eight aspects:

1. 1. Establish the service concept of "sincere service * * * development"

Customers are our partners and our parents. It is necessary to establish the service concept of "sincere service and development", think about what customers think and worry about what customers are anxious about, learn to always put yourself in their shoes, serve with heart, and truly serve with heart.

1.2, improve service awareness and bring each other closer with smiling service.

Smile is the most attractive business card in interpersonal communication. Smiling can enhance the affinity between the two sides, express friendship and deepen trust. Front-line service personnel should be full of enthusiasm in their work, always treat people with a smile, treat people sincerely, and adhere to the principle of completing daily tasks.

1.3. Strengthen the sense of responsibility and serve customers with full enthusiasm.

Work is responsibility, and the tasks specified in each post are responsibilities, so you should bear this responsibility when you are engaged in customer service. Only by serving customers with sincere heart can we feel the pleasure brought by work, not the troubles and complaints.

1.4, be lenient with others, be strict with yourself, don't bring personal emotions to work, and listen to customers' suggestions patiently.

As service personnel, our work attitude, words and deeds represent the image of the company. We should put ourselves in a correct position and act according to the rules and regulations, and we should not bring our thoughts and emotions to work. We should keep a normal mind, restrain ourselves, patiently listen to customers' complaints and criticisms, and let them speak freely. It is precisely because "there is hope that there is disappointment, and there is disappointment that there is an opinion" that emotionalization is avoided.

1.5, strengthen communication, take the initiative to communicate and serve attentively.