Authoritative release: Express delivery will not stop? This is the most comprehensive summary of e-commerce logistics arrangements for the Spring Festival

During the Spring Festival, "the Internet will not be closed, no rejection will be made, and there will be no backlog" to fully meet the people's postal needs.

It is reported that the State Post Bureau, the authority in charge of the express delivery industry, has already made arrangements for express delivery operations during the New Year's Day and Spring Festival this year. The State Post Bureau notice requires the entire system and industry to do a solid job during the New Year's Day and Spring Festival in 2020 to ensure the safe and smooth operation of delivery channels, ensure that during the Spring Festival, "no network interruptions, no rejections, and no backlogs" will fully satisfy the people's postal needs. need.

In order to meet the people's express delivery needs and to implement and respond to the requirements of the State Post Bureau, relevant companies have taken active actions and made arrangements. Take SF Express, which has played an important role during the Spring Festival in the past, as an example. It continues its year-round practice.

However, SF Express also stated that during the period from January 6 to January 23, 2020, it will charge a lot more for heavy cargo parcels/small ticket LTL/logistics general shipping/dedicated line general shipping products. In addition to the resource adjustment fee of 10 yuan, an additional resource adjustment fee of no less than 10 yuan will be charged for mutual shipping services in major cities during the Spring Festival from January 24th to January 30th to further ensure service quality. However, compared with previous years, one change of SF Express this year is that resource adjustment fees are waived for some monthly settlement customers and gold medal and above SF members who have long-term and in-depth cooperation.

In addition to SF Express, some companies in the first echelon of the express delivery industry have also officially announced safeguard measures during the Spring Festival. Santong and Yida all said that they insist on "opening the year round" and will make arrangements for personnel, resource allocation, customer service and other aspects in advance based on the overall market situation during the Spring Festival and the actual situation of the outlets, and go all out to do the best. Good express delivery service and safety during the Spring Festival. During the Spring Festival period from January 24, 2020 (New Year's Eve) to January 30 (the sixth day of the first lunar month), we will provide customers with pick-up and delivery services as usual.

However, the specific measures are slightly different. For example, Yunda Express stated that in order to further ensure service quality, an appropriate additional service fee will be charged during the Spring Festival. However, the specific charging standards have not been announced. YTO Express has made timeliness commitments to 30 cities for the first time.

For the first time, ZTO has guaranteed the express delivery time in 31 cities during the festival.

In addition to the above-mentioned companies, Yue Yue Express and others also stated that "they will not close during the Spring Festival and their services will not be discounted." Deppon Express and Best Express announced that the entire network will be open from January 19, 2020 (the twenty-fifth day of the twelfth lunar month) to January 31, 2020 (the seventh day of the first lunar month), and from January 21 (the twenty-seventh day of the twelfth lunar month) to The Spring Festival operation mode will be launched on January 30 (the sixth day of the first lunar month), and employees will be reasonably arranged to work in shifts.

However, from an objective and practical point of view, although various companies have taken various measures to ensure that express delivery timeliness will inevitably be affected during the Spring Festival. For example, companies such as SF Express frankly said: due to the surge in short-term delivery demand and resource acquisition, Due to restrictions and other factors, the timeliness of express mail sent to all parts of the country will be affected to varying degrees. However, SF Express also stated that it will increase resource investment and actively allocate manpower, transportation capacity and site resources to ensure express delivery. Kuaiyuan Express also explained the changes in timeliness in the announcement.

In fact, compared with express delivery companies, e-commerce logistics companies pay more attention to the needs and services during the Spring Festival. As early as December 25, JD Logistics announced the 2020 "Spring Festival Delivery" service initiative: During the Spring Festival, it will still guarantee normal ordering and door-to-door delivery services in nearly 300 cities across the country. In some core cities, New Year's Eve You can also "place an order in the morning and deliver the goods in the afternoon" in the first grade of junior high school. As the first logistics company in the industry to launch "delivery during the Spring Festival", JD Logistics has been "open year-round" for eight consecutive years by 2020. Data released by the State Post Bureau shows that during the 2019 Spring Festival, five companies including JD Logistics accounted for more than 90% of the market share. Among them, JD Logistics accounted for the largest share and became the absolute main force in Spring Festival services.

It is worth mentioning that JD Logistics also recently issued an operation announcement for the 2020 Spring Festival: from January 24 to January 30, JD Logistics will charge no less than There is a resource adjustment fee of 8 yuan to ensure that users can enjoy a convenient and secure Spring Festival delivery experience. Resource adjustment fees are waived for supply chain customers who enter the warehouse and some express monthly settlement customers who have long-term and in-depth cooperation.

On January 10, Cainiao Network also announced that in order to ensure that consumers’ online shopping needs continue during the Chinese New Year, during the upcoming Spring Festival in 2020, Tmall Supermarket, Tmall Electrical Appliance City, Tmall International’s logistics will continue to be open. Among them, Tmall Supermarket’s logistics operation will cover nearly 300 cities across the country. It is worth mentioning that the person in charge of Cainiao Network’s “No-Closing Spring Festival” project said that the main delivery force for Tmall Supermarket’s non-closing Spring Festival this time is Daniao Logistics. More than 10,000 Daniao delivery personnel will continue to serve consumers during the Spring Festival. Delivery service available.

In addition, Gome Anxun Logistics also announced that during the Spring Festival, the logistics services of 2,400 Gome stores in more than 600 cities across the country will not close, the logistics prices will not increase, and the delivery and packaging will be synchronized to deliver warmth to users. at home. When Suning launched the 2020 New Year Goods Festival, Suning Logistics also promised not to close stores or raise prices; in counties and towns, more than 1,500 Suning Bangke service centers across the country will continue to provide "24-hour delivery" to more than 30,000 towns and villages. Installation" service.

Compared with express delivery companies, express delivery companies are more calm. They should take holidays and celebrate holidays. ZTO Express announced that it will enter holiday mode from January 18 (the 24th of the twelfth lunar month) to February 2 (the ninth day of the first lunar month), and resume normal operations on February 3 (the tenth of the first lunar month). Please consult the local outlets for specific time of suspension of collection and delivery of goods in various places. Aneng's Spring Festival holiday is from January 19, 2020 to February 2, 2020. Before the holidays, the company's car lines will gradually stop shipping. Please consult local outlets for specific collection and delivery times across the country. In comparison, Shangqiao Logistics has an earlier holiday: January 16, 2020 (the 22nd day of the twelfth lunar month) to February 2 (the ninth day of the lunar new year). Before the holiday, the company's train lines will gradually stop shipping.

In addition, in terms of cross-border e-commerce, there are reports that eBay has also issued an announcement on "Holiday Arrangements for Logistics Suppliers during the 2020 Spring Festival Holidays." The announcement shows that logistics collection in various cities in mainland China has gradually stopped collection since January 14, 2020, and has gradually resumed collection in various regions since January 28.

Not closing during the Spring Festival is a commitment of e-commerce express delivery companies to their services. In order to ensure this commitment, some people are destined to stick to their posts. In order to make these people feel warm, some companies have also adopted a variety of caring measures.

According to Cainiao, the delivery guys who stay at their posts during the Spring Festival can provide better services under better protection, and then take time off after the holiday. In addition to normal overtime income, each Daniao delivery person who stays at his post during the Spring Festival will receive a "Spring Festival Reunion Fund". The specific amount is based on different city consumption standards, up to 3,000 yuan. The delivery person can use the money as he pleases, including bringing his family around to celebrate the New Year. It is reported that this is the third consecutive year that Cainiao has distributed reunion funds to delivery workers on duty during the Spring Festival.

We also learned from JD Logistics that for employees who still stick to the front line, JD Logistics will invest nearly 100 million yuan to provide subsidies higher than the national legal standards to support employees in bringing their children with them for reunion. Year. It is reported that this special benefit called "I'm celebrating Chinese New Year on JD.com" has invested more than 500 million yuan since 2014 to help nearly 50,000 employee families reunite during the Spring Festival. In addition to providing special benefits such as subsidies, JD Logistics will also hold a series of cultural care activities such as sending blessing words, making dumplings, and distributing warm winter gift bags in warehouses, sorting centers, and express delivery sites to send Spring Festival greetings; facing those returning home during the Spring Festival Employees, JD Logistics also joined hands with all walks of life to launch the "Jingxin is for you, sending love home" charity care action, and opened special love trains and bus lines to help employees return home smoothly.

In any case, the Spring Festival is the most important festival for the Chinese people. Being able to be on duty during the Spring Festival is certainly worthy of respect, and being able to go home for reunion is also what everyone looks forward to.

I wish everyone a good year and a good harvest in the coming year.

Source/Logistics Instructions