Summary of personal work of bank comprehensive teller

# Work summary # Introduction summary must also summarize the experience and lessons from a theoretical height. All correct practical activities will always produce both material and spiritual results. As a spiritual achievement, the experience and lessons, in a sense, are more valuable than material achievements, because it plays an important guiding role in future social practice. The following is the relevant information, I hope to help you.

Part I

Say goodbye to the old and welcome the new. On the eve of 2xx, I will summarize and report my work and study in the past four months. My post is the teller service window of the branch office, and my words and deeds represent the image of the bank. I can't be a bit sloppy and relaxed in my work. As we all know, the branch office is one of the busiest outlets. Every day, the average business of each colleague will reach nearly 2, and the number of customers received will be about 2. Therefore, such a working environment forces me to constantly remind myself to be serious and serious in my work, and to carry out practical operations in strict accordance with the rules and regulations formulated by the bank. As a new employee, I am not particularly skilled in business. In order to get familiar with business as soon as possible, when I encounter problems, I will consult the masters with great humility. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and we must do everything possible to learn what we can't. If you want to help others at work in the future, you must improve your professional quality. At the beginning, I made mistakes because I was not careful and skilled enough. Although I missed them, it didn't affect my enthusiasm for this job. On the contrary, it spurred me to study business skills and theoretical knowledge hard.

the sub-branch is located in a densely populated residential area with several schools. Cultural levels are different, and we have to serve different people every day. I always remind myself to start with the details. Put all kinds of spirits and requirements issued by the bank into practical work, making it subtle, civilian and life-oriented. Let customers feel warm here

After the National Day holiday, due to the renovation of the original branch, I was arranged by the leader to study and work in the confidential room of the branch. Under the guidance of the office master, I gradually understand the specific work content of this new position. The confidential archives section is a

comprehensive department with a relatively heavy workload, involving a wide range and trivial daily affairs, including file management, document circulation, confidential confidentiality, letters and visits, meeting arrangement (meeting notice, venue arrangement), seal management, telephone answering, printing and binding, newspaper and letter distribution and so on. The first and most basic thing is the file management standard. Scientific classification, sorting and filing of administrative documents that have been instructed. It ensures the accuracy and rapidity of file consulting and archiving. At the beginning of this work, my typing speed was slow, which made my work inefficient. Later, I practiced more and improved a lot. The second is the circulation of official documents. Every day, there are official documents sent by the city bank to the confidential room. We have prepared three folders for the three presidents for special classification. So that these official documents can be sent to their desks in time for them to give timely and accurate instructions after reading, and the instructions will be returned to the higher authorities or continue to be conveyed to the lower levels. In the confidential room, I have studied the work of changing the labor contract and the entry of various report accounts in the master's office, including many complicated report entry work such as printing approval forms, wages, party affairs, etc., and learned a lot of knowledge outside the business. In the early stage of the establishment of provincial civilized units in the sub-branch, I helped the leaders of the sub-branch to make the folder cover of the materials needed for civilized units and sort out all kinds of materials, and worked overtime to complete the tasks assigned by the leaders. Therefore, the sub-branch was well received by the leaders of the provincial bank. During the period of double selection and double employment, I participated in the summary of the assessment scores of employees and cadres. Although all the work I have done in the past few months is internal work outside my own job, I feel that I have also exercised my hands-on and brain skills and interpersonal relationships, which can make me better adapt to social work.

In the new year, I will officially become a member of China * * * * *, and as a party member, I have set new and higher goals for myself. Under the guidance of Scientific Outlook on Development, especially in the spirit of "the first element of Scientific Outlook on Development must be development throughout the business activities of sub-branches", "people-oriented" requires me to step up my study of teller business, better enrich myself and meet the challenges in the new period with a full mental state. There will be more opportunities and competitions waiting for me next year, and I am secretly encouraging myself. We should stand firm in the competition and be down-to-earth. We should not focus on the small circles around us, but on the overall situation and future development. I will also learn from other colleagues, learn from each other's strengths, exchange good work and experience with each other, make progress together, strive for better work results, and make my own contribution to the development of the branch!

article 2

when the pages of the calendar are torn off, the year passes unconsciously and quietly. In this year, we used the computer keyboard to draw the sky and the stars; We keep a pleasure, a persistence and a harvest. Keep accounts, settle accounts, make subpoenas, write account books and make statements every day; Although there are no outstanding achievements and earth-shattering undertakings, we are committed to our duties. Over the past year, we have outlined the trajectory of life with this plain life and plain work, and harvested the joy of harvest. In the past year, there are many jobs worth summarizing:

1. During this year, I have always maintained a good working condition, set strict demands on myself by the standards of a qualified bank employee, based on my own work, and devoted myself to studying business skills, so that I can contribute silently in my ordinary post and make a contribution to the banking industry. As a front-line employee of savings position, I know that I should strengthen my business skills, so that I can be handy in my work and better provide convenient, fast and accurate services to our customers. Taking "customer satisfaction and business development" as the goal, we should do a good job in service, establish a good window image of enthusiastic service, and make every customer happy and come back satisfied with "greeting, answering questions and sending them away". In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and fast services to customers. I study every bit of knowledge with my heart, understand every work with my heart, and treat my work with sincerity and enthusiasm. In the big family of Bank of China, my achievements today are closely related to the collective. I am glad that I can work in such a United and cooperative collective. It is such a collective that has given me the opportunity to learn and improve, and I cherish this opportunity. In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of the company and innovation is the road to development".

2. In 214, my job was mainly as an integrated teller. First of all, in terms of business knowledge and working ability, I can constantly learn and accumulate experience. Through my own efforts, I have a strong working ability and can calmly receive the consultation of depositors. In terms of business skills, organization and management, comprehensive analysis ability, coordination ability, writing and language expression ability, etc., it has been greatly improved. At work, according to the operating rules of savings business, the most convenient and feasible methods are applied to business operations, focusing on customer needs. Secondly, in terms of work attitude and hard work. Love your job, be able to treat every task correctly and seriously, embody the financial policies and spirit of the party and the country flexibly in your work, take the initiative in your work, actively participate in various business trainings organized by the unit, earnestly abide by the rules and regulations of the district bank, ensure attendance and make effective use of working hours. We use strict rules and regulations to restrain ourselves and promote ourselves. By studying the internal control system, the management of all aspects of savings business has been further improved. With the increasingly detailed division of labor within the Bank of China, the division of labor of our counter staff is also becoming more and more detailed. In this year's work, I have made substantial learning and progress, and my business operation is more rigorous. Establish customer information; Open a personal settlement account; For large cash withdrawals, I strictly follow the requirements of superiors and the People's Bank of China, and ask customers to provide relevant procedures and collect the required information.

there is also the quantity, quality, benefit and contribution of the work. It can complete the set tasks in time and achieve the expected results. In the savings work, all the tasks assigned by the agency can be completed with good quality and quantity, and all the tasks assigned to the sub-branches can be completed with good quality and quantity. At the same time, I have learned a lot of knowledge and exercised myself in my work. After a year of unremitting efforts, I have made great progress in my work and made due contributions to the development of our bank.

3. In the past year's work, although there have been some progress and achievements, there are still some shortcomings. ? 1 Not studying enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I lack the sense of urgency and consciousness of learning. Theoretical basis, professional knowledge, educational level and working methods can't meet the new requirements. 2 when I am tired at work, I have relaxed my thoughts. In view of the above problems, I must strengthen theoretical study in the future, further improve my own quality, change my work style, strive to overcome my negative emotions, improve my work quality and efficiency, and actively cooperate with leaders and colleagues to do a better job. There are not many creative work ideas, and individual work is not perfect. You need to continue to learn more business knowledge and common sense of life to expand your knowledge. This needs to be improved in the future work, because now I have changed my job, facing a new job and an increasingly updated business, only by continuous learning and improvement can I keep up with the development of BOC.

In the new year, I will step up my study, enrich myself better, meet the challenges in the new period with a full mental state, and sum up the past in order to learn from the past experience and lessons and do a better job in the future. Please criticize and correct the shortcomings and deficiencies in our work. I will take the spirit of "dedication, love of posts, pragmatism and dedication" as the driving force, keep forging ahead, work hard, grow together with Bank of China, and create a better tomorrow.

214 is the third year of my work. Looking back on the past year, it was hard but valuable, and I learned a lot that I didn't have in books.

I. Basic work in 214

Pay attention to theoretical study, consciously strengthen the study of relevant financial policies and laws and regulations, build a solid theoretical knowledge structure, and constantly improve their overall comprehensive quality.

214 is a special year. The introduction of new loan regulations and the revision and improvement of relevant systems have brought great changes to the development of various businesses at present. Although I am an ordinary front desk comprehensive teller, I know that as a comprehensive teller, I can't provide customers with perfect and fast services without excellent business theory support. In order to comprehensively improve my comprehensive quality and keep up with the changes in policies and regulations, I consciously use my rest time. Systematically studied the relevant rules and regulations and newly issued documents, so that I have a more comprehensive understanding of the current policies and regulations, and can also give correct feedback and answers to the daily customer business consultation on the counter.

in addition, in order to quickly adapt to the needs of financial work in the new era and enhance the systematicness and continuity of the overall business study, I have been studying various financial knowledge through various channels with a modest and prudent learning attitude for more than a year, paying close attention to current affairs, politics and macroeconomic trends, and not only simply staying at the level of understanding all kinds of documents and materials issued by the sub-branches, but also paying attention to the integration and application of all kinds of materials. Through the development of daily work and continuous accumulation of work experience, I have greatly improved my comprehensive business ability, comprehensive analysis ability, coordination ability and written language expression ability.

in order to ensure the pertinence and effectiveness of my study, I seized the opportunity of my study, actively participated in various trainings and skill tests in sub-branches and grass-roots clubs, and paid attention to feedback and review in time in combination with my actual situation, and solved my existing problems in time, and achieved certain achievements and progress.

In terms of work, earnestly perform the post responsibilities and do a good job in a down-to-earth manner.

as a comprehensive teller at the front desk, I love my job, and always ask myself to treat every job seriously and meticulously. In the specific business handling process, I try my best to handle every business with heart, sincerity, confidence, patience and care, and receive every customer. Taking "customer satisfaction and business development" as the goal, we will devote ourselves to studying business skills, flexibly embody various financial policies and spirits in our work, establish a good window image of enthusiastic service, and make every customer happy and come back satisfied. At present, I have to face many customers every day at the counter. In order to provide efficient and high-quality service to customers, I often remind myself that "customers are God, and understanding is the beginning of communication". In busy work, I insist on providing good service and patiently and meticulously answering customers' questions. In the development of other work, I can always be proactive, strictly abide by the rules and regulations, complete all the tasks assigned by the leaders in time, and do a good job in daily life in strict accordance with the requirements of each branch. As a comprehensive teller, I deeply feel the weight of the burden on my shoulders. A slight negligence may lead to mistakes and mistakes. Therefore, I constantly remind myself to enhance my sense of responsibility. In the attitude of being responsible for ourselves and our customers, we have really achieved "standardized operation, risk warning and empathy", strictly demanding ourselves, and successfully completed various counter

businesses.

(2) stick to the principle and do a good job in every seemingly simple business. Every move of front-line employees always reflects the image of the Bank, and their work quality is related to the Bank's business development plan, and their responsibility is more important than Mount Tai, so they can't be careless at all. Over the past year, I have adhered to the relevant management system formulated by grass-roots cooperatives and sub-branches, and have scrupulously followed the regulations for every business, and handled the relevant requirements from customers; I have carefully examined every link, from the check of heavy space and the purpose of current accounts to the large-sum check and registration after work, the check of ID card information and the maintenance of account information, without any slack. When dealing with specific business, I have achieved the "three musts", that is, the business handling conditions must conform to the policy, the relevant documents must be legal originals, the customer's signature is correct, and strangers and acquaintances are treated equally, thus ensuring the compliance and legality of business handling.

(3) Improve the quality of work and do a good job in the management of basic savings information in a timely and accurate manner. Doing a good job in recording, collecting and managing basic data is one of the important prerequisites for doing a good job in daily work. This work is cumbersome and important, and it needs to be done frequently. I insisted that the accounts were processed on the same day, and all of them were checked and never stayed overnight. Since the bank began to implement the teller system, there has never been any business error caused by personal negligence.

3. Based on the reality, unite sincerely and unite all the employees of the society to do their best to improve the operating efficiency of our bank

Over the past year, we have been working hard.