The Service Concept of Shijiazhuang Oriental City Plaza

Service is the lifeblood of buying from the east, and it is also the professional quality that people from the east have experienced for a long time. Dongdou focuses on service as a project, focusing on improving and upgrading all-round services among customers, customers and departments, between superiors and subordinates, and between upper and lower links. The special group will study measures to improve services and guarantee them with corresponding service systems in terms of mechanism, such as customer reception and visits formulated by companies to strengthen customer relations, and improve and expand the three-dimensional public relations system in the form of birthday wishes. Mobilize employees to put forward suggestions and formulate measures for all aspects of services, and strive to enhance the internal strength of service brands through all-round promotion of internal and external services. In 23, Dongdou put the focus of service promotion on the after-sales link, and timely launched the "household appliances credit delivery service", which has become a characteristic service project of Dongdou; In addition, the general manager directly authorizes each floor management department to set up a special return fund, requiring salespersons to receive returns more enthusiastically than sales, and complete the return link as quickly as possible. For goods that are not well defined and can be returned, the return is the main one, and the losses are paid from the return fund.

We sincerely treat every consumer, every customer and every employee with our service and integrity. Because of our sincerity and good social reputation, Eastward Purchase has also become a number of "firsts" in the society. For example,

On March 1, 1995, during the preparation period, Eastward Purchase ranked first in the evaluation of project quality in the whole province, and no safety accidents occurred.

On August 4th, 1997, Hebei Provincial Bureau of Technical Supervision identified Oriental Shopping Center as the only distribution unit with 1% qualified rate in the quality spot check of gold, silver and jewelry market in the province in 1997.

On November 6th, 1997, at the 4th Consumer Trusted Unit and the 2nd Consumer Trusted Product Naming Conference, 37 units, led by Oriental City Plaza, were named as consumer trusted units.

On July 18th, 1998, the underground supermarket purchased from the East was grandly opened, which was the first large-scale supermarket in the provincial capital.

on June 3, 1999, donggou won the first place in the retail of Haier color TV counters in eight provinces and cities of Haier home appliance garden.

On June 1th, 1999, a delegation of 25 Korean merchants displayed Korean products in the 2-square-meter lobby of Dongdou, which was the first foreign product exhibition held by a shopping mall in the province.

On July 18th, 1999, the "Hundred Yuan Li" clothing market on the sixth floor was grandly opened. This is the first attempt to "open a market in a shopping mall" in Shijiazhuang.

On October 2th, 1999, it was announced at the "Report Meeting on Creating a Famous Service Brand in Hebei Province" held by the Hebei Provincial Promotion Association, the Provincial Administration for Industry and Commerce and the Provincial Department of Trade that Dongdou was the first seed player to strive for a famous service brand at the provincial level.

On July 4th, 2, the "Men's Leisure Bar" in the first shopping mall in the provincial capital was set up on the seventh floor of Donggou.

on July 11th, 2, after half a year's efforts, Donggou won the first place in the retail of Haier drum washing machine in North China in the first half of 2.

On July 29th, 2, after more than three months of intense preparations, Haowanjia Supermarket, a branch of Dongjiao Branch, was grandly opened, with a business area of 8, square meters and more than 15, kinds of goods, with a daily business of 15.5 hours. This is the first one in Shijiazhuang.

On September 2, 21, in the first "Nanxun Cup" planner selection activity in Hebei Province, Oriental Shopping Center was rated as one of the top ten planning units in Hebei Province, and it was the only one among the shopping malls in Shijiazhuang that won the prize.

On June 3rd, 22, China Business Federation held the 21 China Commercial Famous Brand Award, and the first batch of China Commercial Famous Brands were introduced to the whole society. Dongdou was awarded the title of China Commercial Famous Brand Enterprise, and it is the only commercial enterprise in Hebei Province that won this title.

"We should be conscientious and perfect", and the East Buyers will continue to adhere to this unpretentious service concept, do their best to show a charming East Buyers to all walks of life!