Year-end summary for elderly care workers

Sample year-end summary for elderly care workers

The tense and busy year is coming to an end. After a year of hard work, we can finally say that we are constantly growing. I have made more progress in this year. It is time to summarize the gains and losses of this year and lay the foundation for the next year's work. But how to write it to attract the attention and attention of leaders? The following is a sample year-end summary for elderly care workers that I collected and compiled. I hope it will be helpful to everyone.

Year-end summary of the nursing staff 1

Xinkang Nursing Center, under the care and guidance of the leaders of the Civil Affairs Bureau, with the support of the community and the elderly, and with the *** of all employees With joint efforts, in a short period of time, we have explored a clear service system, established a professional work team with a reasonable structure and high quality, and carried out effective front-line services, which has effectively solved the difficult problems of some elderly people and achieved great results. We have achieved phased results, but we also know clearly that to truly achieve our goal of “striving to become a model nursing home”, we still need to redouble our learning and work hard to improve. After long-term continuous exploration and summary, there are obvious deficiencies in the work, which are specifically reflected as follows:

1. The publicity work is not in-depth enough

The work must be carried out smoothly and be actively recognized by the society. It requires vigorous publicity and interpretation by the center, community, and government. As a center, we will organize more staff to actively promote the center’s guiding ideology and service concepts in the community and during door-to-door services. At the same time, we also hope that the community and the government will vigorously interpret relevant policies to encourage and support the elderly to receive home care services.

2. Insufficient planning, coordination and utilization of resources

The effective implementation of the work requires the integration of various resources such as centers, objects, communities, societies, etc., and staff are required to provide door-to-door services In the process, we sometimes only rely on the strength of individuals, but their families, neighbors, communities and other resources are unable to provide us with understanding and support due to lack of understanding of our center, which causes certain difficulties in the work.

3. Funds are relatively tight

Everything is difficult at the beginning. This sentence is a true portrayal of all newly operating industries. When the center first starts its work, the first thing it does is Most of the funds are invested in hardware, and then the formation and training of the team, preliminary work, investigation, research, external learning, etc. all require a huge investment of manpower and material resources. However, the government funds cannot be timely due to various reasons. It was distributed to the center, which resulted in a relative lack of funds.

4. Difficulties encountered in the current work:

1. For some elderly people who are in relatively good health, they have stated that they do not need services for the time being because they are currently unable to cope with all aspects. I had to come over because I was afraid of bothering the staff, and I thought it would be better to go outside and play cards instead of coming to chat with them.

2. For some elderly people whose family background and health are average, they propose that they do not need to provide services at ordinary times and call the center when necessary. Our original model of providing door-to-door services once a week is unacceptable. I think Disturbing their current lifestyle.

3. We are unable to provide some material help that the elderly really need, such as money, medicine, etc., so the elderly feel that we cannot provide them with substantial help, and they are not willing to have us visit them every week.

4. There are some elderly people who are particularly in need. They have to go out every day to make a living (such as picking up waste). They do not need us to come to serve them and feel that it is a waste of their time.

5. Some elderly people only need to participate in activities, such as health lectures and recreational activities carried out by the center. However, there are certain difficulties in organization and funding for each cycle of activities.

6. Some elderly family members do not like our door-to-door services and feel that they can take care of them themselves. The staff's door-to-door services actually burden them.

7. The door-to-door service of the staff does not match the elderly’s schedule. For example, we guarantee that we provide services to the elderly for 4-5 hours every cycle, but the elderly feel that they cannot accept our time. , such as their wake-up and rest times, make it impossible for us to provide sufficient service time for the elderly in a step-by-step manner.

8. During the service process, we provide door-to-door services for the elderly. The elderly are often not at home, and we don’t know when the elderly will come back. The elderly do not have a phone number to contact us, which leads to the deployment of our work. Completely disruptive.

9. Some elderly people have poor health, which prevents staff from working normally. For example, the elderly have been bedridden for many years, and we are unable to provide substantial help; the elderly are deaf and mute, making it difficult to communicate; The elderly are mentally disturbed, the staff cannot guarantee their own safety, etc.

10. Due to the shortage of staff, we need to recruit a large number of volunteers who are stable and can provide services to the elderly for a long time. However, there are also some problems, such as the holidays of college students and the training of volunteers. , problems existing in communication and services between the elderly and volunteers.

11. Some elderly people are unwilling or inconvenient to provide photos because they are sick or do not like taking photos.

12. Some elderly people from poor families need to repair their furniture and electrical appliances, but they cannot afford the cost. Now the center will subsidize them.

Future Outlook:

In order to build the center into a modern elderly care service institution with full functions, high quality and good reputation, we will continue to work hard, summarize in a timely manner, and strive to meet the following requirements:

1. Achieve sustainable development

Under the guidance and support of the district government, through in-depth study and analysis of the actual situation, we have based on the current situation and the actual needs of the elderly. Under the current adjustment of resources, formulate a scientific, feasible and sustainable development work plan, continue to innovate, and do important guiding work for better development of elderly care services in the future;

2. Comprehensively improve the quality of staff , Strengthen the training of staff

In the future work of our Xinkang Elderly Care Service Center, on the premise of improving all work systems, we will focus on highlighting the personal examples of outstanding individuals and role models, especially in the field of elderly care The staff and social volunteers work to excavate, discover and cultivate talents, so as to play a leading and promoting role in the center and all industries;

3. Implement a reasonable service layout for serving the elderly

After the center started its work, and after all personnel gradually became familiar with it and carried out the work in a reasonable and in-depth manner, it gradually formed a scientific and sustainable rational layout, which was carried out on the premise of reasonable arrangement of resources and manpower and mutual assistance in the area. Layout; the two people are making a scientific and reasonable layout among the elderly service objects, classifying the elderly in the district into Category I (severe care), Category II (moderate care), and Category III (self-care), and formulating a reasonable arrangement for social workers , elderly care workers, and volunteer staff are matched to provide reasonable services to the elderly;

Fourth, comprehensively upgrade and improve the center-related construction facilities.

Through the gradual work and feedback from the elderly, the center knows that if it wants to build its own brand, it must make arrangements in position construction. With the guidance and help of the leaders of the District Civil Affairs Bureau, we will To cooperate and connect with various streets and communities, one is to put the construction of the center's site first - that is, to see if it is possible to concentrate the elderly care service center, elderly care research center, elderly care training center, activity center, etc. in an independent transportation relative Convenient, the venue is no less than a characteristic center above the XX plane;

5. Strengthen communication and learning with the outside world, form a unique development model of its own, and achieve a virtuous cycle of development.

After communicating and learning from each other with various senior care centers in Hong Kong, Shanghai, etc., based on the actual situation of our district and the special advantages of our center, we have formulated reasonable and Continuously implementing the plan, we at Xinkang combine resources with relatives of the elderly, society, government departments, public welfare nursing institutions, and volunteers to gradually form our own unique development model and strive to create our own brand;

6. Establish a professional research center to explore and research development models.

After our center starts its work normally, we will focus on carrying out applied scientific research projects on home care services, invite industry practitioners and related professionals to participate in applied research, and explore Changsha’s home care service industry norms and service standards. and evaluation mechanism, so that the elderly in our district can live with dignity and security, and truly implement our elderly care service as a practical project.

20xx is about to pass, and Xinkang Elderly Care Service Center has achieved obvious results with the efforts of all staff. We will live up to the great trust and build the center into a modern elderly care service institution with full functions, high quality and good reputation. We will continue to work hard, summarize in time, and strive to become a provincial model elderly care institution! Xinkang Elderly Care Service Center will definitely achieve fruitful results and keep moving forward smoothly towards its goals. Year-end summary of the elderly care staff 2

First of all, I think the elderly are lovely. They have worked hard for most of their lives and entered the In their later years, no matter what, they should make their later life more meaningful and happier, give full play to their life value, so that they can be happy and productive in their old age, and enjoy their old age happily instead of sitting around. Eat and wait to die. Nowadays, there are too many institutions that only take care of the daily life of the elderly. It is really just daily life. Therefore, too many people have a very repulsive feeling towards nursing homes. They feel that sending the elderly to nursing homes is unfilial and they will be punished. People laugh at it.

In my opinion, elderly care means enjoying the elderly; for those of us who provide elderly care, what we sell is services; and how to serve the elderly so that they can live a happier and more comfortable life in their later years is our top priority. Task is also the most important, and I think the highest level of service is not only to take good care of the elderly's daily life, but more importantly, to pay attention to the spiritual needs and psychological changes of the elderly.

People’s spiritual pursuit is very important, especially for the elderly. They have been busy for most of their lives, and if they are suddenly left idle, they may suffer from problems such as retirement syndrome, a sense of loss, depression, stubborn personalities, etc. These are all related to their experiences and lives. It has a lot to do with it. When we take care of the elderly, we must closely observe the psychological changes of the elderly so that we can better make corresponding adjustments to the changes of the elderly and better serve the elderly. This requires us to communicate with the elderly frequently and understand the elderly under our care very well.

Some caregivers have to take care of multiple elderly people, and sometimes they may not care about one but the other, but we must try our best to take care of both. Because the elderly are relatively sensitive, if we do not take care of them, they may become angry, refuse to cooperate with you in your work, or even reject and resist you, which will affect our work. If we encounter this situation, we must communicate and explain to the elderly in time. In fact, the elderly are sometimes like children and need to be coaxed. They just want more care and love. In fact, we are still required to know the elderly under our care very well, communicate frequently and master certain communication skills and common psychological problems of the elderly and their solutions.

In short, it is very important for us as caregivers to not only take care of the elderly’s daily life, but also to enrich their spiritual life. As for how to enrich the spiritual life of the elderly, as caregivers, we must guide and encourage the elderly to frequent the activity center, because the activity center is a place where the elderly gather, where they can connect with each other, exchange information, and meet the spiritual and cultural needs of the elderly. An important carrier; secondly, more cultural and sports activities must be carried out to encourage the elderly to participate and enrich the spiritual and cultural life of the elderly.

Another point is also very important. I think that as a caregiver, you must be calm and calm when encountering emergencies. We will definitely encounter various emergencies in nursing homes, and when encountering such emergencies, we must be calm and calm; we must also take care of the psychological and emotional changes of other elderly people afterwards; this requires us Caregivers must have strong psychological qualities.

In short, I think that to be a qualified caregiver, you need to have love, patience, carefulness, sense of responsibility, and be calm and calm in times of crisis. The most important thing is a sense of responsibility and a grateful heart. Take care of every elderly person as your own grandparents, learn to put yourself in their shoes, think about what they think, think about what they think, and do your best to take care of them. Take good care of them and make their later life happier and more valuable! Year-end summary of the nursing staff 3

In order to enable the leaders of the Civil Affairs Bureau to better understand and guide the work of the Xinkang Senior Care Service Center, the progress of the past few months is reported as follows, including the center’s planning and main tasks , typical services, and difficult problems.

1. Center Planning

Establish development goals: grasp needs, provide services, focus on effectiveness, so that the elderly can live a secure and dignified life; implement policies, pioneer and innovate, and develop characteristics, and create a provincial-level brand nursing model institution.

Clear service ideas: The center takes elderly families as the basic service unit, relies on families (family members) and communities, effectively uses government purchased service resources, establishes a high-quality professional service team, and works closely with communities to provide services. Improve the professionalism and service effectiveness of community home care services.

Straightening out service relationships:

With the elderly: Based on the needs of the elderly and family support, the elderly and families fully participate;

With the community: giving full play to their respective strengths and resources, and work closely with communities to provide effective services;

With the government: Make good use of government-purchased service resources to truly solve social pension problems.

Standardized service process: The center has established a standardized service process, establishing relationships - needs assessment - service design - service implementation - effect evaluation - follow-up.

Build a professional team: The center has established a professional team to provide services. Currently, there are 15 staff members, including 2 administrators, 3 social workers, 2 rehabilitation therapists, 6 elderly care workers, and 1 financial person. , 1 chef.

2. Main tasks

1. Center construction and solid foundation

In terms of facilities, funds have been invested in houses in the Yingpan Street community with a construction area of ??200 square meters. Decoration and equipment purchase, electric fans and TVs were installed, equipped with tables and chairs, water dispensers, newspaper racks, bookcases, training rooms, floors were laid, outdoor fitness equipment was added, and various fire and electricity protection facilities were available. It can accommodate dozens of people for the same activity at the same time; in terms of system, the management system, service guide, job responsibilities of housekeepers, full-time volunteer job responsibilities, elderly activity room system, medical care room system, volunteer service visit system, etc. have been initially improved. A home-based elderly care network system has been established and improved.

2. Take exams and study, accumulate accumulated experience

In the past four months, the center staff visited various districts in Changsha City in the early stage to explore home-based elderly care services and create unique elderly care services. The home-based elderly care center has learned through various methods the various service methods of home-based elderly care in other provinces, cities and abroad, especially the characteristics of elderly care services in various home-based elderly care service centers such as Hong Kong and Shanghai. Based on the resource advantages of the region and the center, , strive to plan and gradually create its own unique elderly care service characteristics. Center management staff visited the Department of Social Work and Department of Rehabilitation of Changsha Civil Affairs College for inspection and study, and were invited to conduct training for employees.

3. Employee training and team building

Xinkang Elderly Care Service Center and Changsha Sunshine New Youth Vocational and Technical School will implement the syllabus in accordance with the syllabus starting from October 30, 20xx. For full-time nursing care training, 46 laid-off and unemployed people were organized to receive 120 hours of unified professional home-based nursing training.

After the training, there will be a unified examination, and 95% of those who pass the assessment will be issued a professional qualification certificate. This will provide sufficient personnel reserves to provide high-quality elderly care services to the elderly they serve, and lay a solid foundation for the development of elderly care services.

4. Basic investigation and classification filing

The center has signed cooperation agreements with nine streets in Kaifu District, and has reached friendly cooperative relations with various communities. It is in line with the requirements of Kaifu District A standard 244 elderly people underwent a unified door-to-door survey and classified files. Among them, 76 elderly people were unable to provide services due to reasons such as demolition and death, and the other 14 elderly people needed to be followed up due to reasons such as not being at home. Service agreements were signed for the remaining 156 elderly people, and the elderly's physical condition, family situation, and practical difficulties were After a comprehensive understanding, the survey results were sorted and summarized, registered and classified for filing. The elderly living on subsistence allowances, the elderly living alone, the empty-nest elderly, and the disabled elderly will be our key service targets; during the process of getting started, the staff were patient and responsible and explained the nature of home-based elderly care services and the basic situation of the center to the first elderly person in detail. Some elderly people expressed their expectations for our services. During the service process, center staff used various resources such as the community, relatives of the elderly, and neighbors to understand the daily living habits of the elderly, which laid a good foundation for future services.

5. Sign the agreement and provide services

The center began to officially provide door-to-door services to the elderly in December, and provided free services to 106 people in nine streets in Kaifu District. For standard orphans, widows, and the elderly, the total service time is 1,654.5 hours.

The main services provided by the center to the elderly are: spiritual comfort, rehabilitation and health care, personal care, meal delivery services, home cleaning, home appliance repair, recreational activities, etc. Some elderly people have serious health problems, such as being bedridden for many years, making services very challenging; the elderly are deaf and mute, making it difficult to communicate; the elderly are mentally disturbed, and the staff cannot guarantee their own safety, etc. However, the staff of our center, with the cooperation of the community and streets, work hard to overcome difficulties and provide satisfactory services for the elderly to spend their old age better, and truly achieve the service tenet that our center has been working hard for, "Let the elderly have dignity." Live with security”.

3. Typical services

In the actual services over the past two months, the staff conducted a large number of visits, walked into the real life of the elderly in the community, and saw the elderly After understanding the hardships and difficulties of life, they understood their mission and responsibilities. The center and staff tried their best to solve difficult problems for the elderly, and many touching moments emerged.

1. The center provides services to Jianguo, an elderly orphan in Yanwachi Community who does not meet the standards. The elderly man is in a special situation and will not turn 60 until January 3, XX. However, the old man is very pitiful and is now seriously ill. Bedridden, incontinent, and with no one to take care of him, under the coordination of the community, the center sent five staff members to clean the elderly man thoroughly, wash all his dirty clothes and quilts, disinfect the kitchen and bedroom, and Initiated by a caring neighbor, Grandma Zhou, she gave the old man a quilt. Looking at the brand-new home and the fresh and clean clothes, the old man took the hand of the center staff and asked expectantly when he would visit again.

2. Chen Qinglin, a staff member of the center, heard that the old man had a bad appetite. He returned home after work and made chopped peppers, roasted peppers, and radish strips by himself, for the elderly Jiang Yuying of Liansheng Street Community and Xuanyuandian Community. Old man Tan Juying sent it.

3. The weather was cold and the sun had not been seen for a long time. When Yang Xinhui, a staff member of the center, was providing services to the elderly, he saw the dirty clothes and quilt covers piled up in the elderly's home. He took the initiative to ask the elderly to bring the clothes to him. The home is sober and clean, dried and sent to the elderly.

4. Elder Cui Luozhen of Xiyuan Community had a cold and cough and had no money to see a doctor. He Le, a staff member of the center, took the initiative to buy cold medicine for the elderly at his own expense. Elder He Lanhui of Hehuachi Community bought it for the elderly because his face was sore and swollen from a fall. Safflower oil.

5. Elderly Xiong Juzhen from Xuanyuandian Community was bedridden due to illness. The meals he ate were leftovers donated by neighbors. The old man could not bear to eat them for more than a week and mold had grown. When the staff came to the door, they found that Starting from the 8th, we have taken the initiative to deliver hot meals and dishes to the elderly. Regardless of wind or rain, we have never stopped and are ready to continue until the elderly fully recover.

6. The center has opened the entertainment room since October. Every day, nearby elderly people come to the center for free entertainment, playing cards, chess, reading books, reading newspapers, and chatting, which enriches and solves the life of the elderly. Troubled by loneliness. Year-end summary of nursing staff 4

In xx, under the correct leadership of the County Civil Affairs Bureau, our unit conscientiously implemented relevant laws, regulations, and policies, carried out work in accordance with the approved business scope, and created a good social Service effects and social influence are gradually improved. Over the past year, we have mainly done the following work:

1. Carry out various learning and education activities in a solid and meticulous manner (wonderful article)

Over the past year, in addition to insisting on every Monday In addition to political and business learning activities, in accordance with the arrangements and arrangements of the County Civil Affairs Bureau, our college has carefully organized and carried out a series of learning and education activities such as "creating excellence, striving for excellence, and building style". Establish an organization, make unified arrangements, hold a mobilization meeting, formulate activity plans and study plans, purchase study books and notes, and distribute them to every party member and employee. A method of combining concentrated learning and self-study is adopted to organize all employees to study seriously. When studying theoretical articles and superior documents, everyone is required to strictly follow the regulations, study carefully, record in detail, and write stage summaries and experiences.

2. Further strengthen internal management and effectively provide adoption services

As of December, our hospital has accepted 31 foster care elders and 29 abandoned babies. Over the past year, we have closely focused on the service center for the elderly and abandoned infants, and have done the following tasks:

1. Serve the elderly, disabled and young wholeheartedly. Our hospital works closely around this purpose, with the theme of work style construction and committed service as the theme, with the goal of strengthening the construction of professional ethics and establishing a "window" image, and vigorously advocates the spirit of dedication, selfless dedication, and in accordance with the goals of elderly care services: The management services for the elderly start from "zero", adhere to one center and two basic points, establish three kinds of consciousness, do four things and four diligence, pay attention to five things, do six things well, implement seven points, realize eight modernizations, and highlight nine characters , striving for ten first places. Specifically speaking: starting from "zero" requires service personnel to provide zero-distance services to the elderly; the two basic points of a center are health and longevity as the center, and the basic points of physical activity and active thinking; three kinds of consciousness, That is to establish a sense of service that regards caregivers as parents and themselves as children, a sense of responsibility to serve the elderly wholeheartedly and everything for the elderly, and a sense of professionalism that would rather suffer all kinds of hardships than to let the elderly suffer temporarily; to achieve four things and four diligences, that is, to do everything for the elderly. Do not shirk the reasonable demands of the elderly, do not withhold the elderly's belongings, do not make things difficult for special caregivers, and do not discriminate against disabled caregivers. Be diligent with your eyes, mouth, hands and legs; pay attention to the five light things, that is, speak softly and close the door softly. , move lightly, walk lightly, scrub lightly; fulfill the six hearts, that is, serve enthusiastically, explain patiently, observe carefully, nurse carefully, listen to opinions with an open mind, and not be careless with patients; implement the seven points, that is, smile more and have a sweet mouth , do more, have fewer reasons, be more ambitious, have less temper, and be more efficient; realize eight modernizations, that is, youthful work for the elderly, hotel-like living environment, rational living arrangements, modern facilities and equipment, humanized service management, and medical care Health care and rehabilitation, nutritious meal arrangements, and regular cultural activities; highlight the nine characters, that is, think new, be realistic, and do it; strive for the ten firsts, that is, taking the hospital as home as the first focus, and caring for the job Dedication is the first responsibility, people-oriented is the first principle, humanized service is the first criterion, the voice of the caregivers is the first signal, the needs of the caregivers are the first choice, and the interests of the caregivers are the first consideration , take the satisfaction of the caregivers as the first standard, the safety of the caregivers as the first priority, and the happiness and well-being of the caregivers in their later years as the first happiness, so as to achieve a high satisfaction rate for the caregivers and their families, and make the welfare home truly a care center for the elderly. of paradise.

2. The work of placing abandoned babies for adoption is progressing smoothly.

With strong support from all levels in our hospital’s adoption work, this work is going very smoothly. Up to now, our hospital has processed 24 cases of abandoned babies for adoption, all of which have been implemented in family adoptions in accordance with the prescribed procedures, and the income from social donations has reached 15 With more than 10,000 yuan, it has improved the treatment, rehabilitation and rescue management of disabled children and abandoned babies in welfare homes. In October this year, it contacted the Provincial Children's Rehabilitation Center and sent disabled children to rehabilitation treatment.

3. Do a good job in receiving visitors. Our hospital has received rehabilitation treatment services and holiday condolences from leaders of the Provincial Children's Rehabilitation Center and the Municipal Civil Affairs Bureau, as well as visits and condolences from other agencies, groups, enterprises and institutions, and enthusiastic citizens. It has received more than 300 visitors in total and understands the donation of items. The discounted price was about 40,000 yuan, and TV stations, newspapers and other news media came to the hospital for interviews and reports, which well publicized the care of the vulnerable groups from all walks of life and effectively promoted the development of various works of our hospital.

4. Combined with the actual work, do a good job in service management. According to the actual work, our hospital has established a temporary party branch after contacting the bureau and system party committees and the county party committee organization department to carry out party organization activities every month. At the same time, our hospital strengthens internal management, formulates an internal management system for nursing, logistics, safety and other tasks, clarifies job responsibilities, implements a responsibility system, makes clear provisions for outsiders and hospital personnel to go out, and implements door guards to require each The procedures for the elderly to sign and ask for leave when going out have better prevented the discovery of safety hazards. No safety accident has been found in the past year, laying a solid foundation for the construction of the welfare home.

5. Enrich the living atmosphere and carry out cultural and entertainment activities carefully. Our hospital cooperates with relevant departments to carry out free physical examinations and various cultural and entertainment activities in conjunction with holidays. Especially during the Senior Citizen's Day, our hospital specially invited a cultural and entertainment team to perform in the welfare home and performed a variety of programs for the elderly. The elderly carry out activities such as chess and fitness.

3. Next Steps

Although we have always attached great importance to learning and education, due to the special nature of the work, further strengthening in learning is needed, and the actual implementation of some rules and regulations is difficult. The phenomenon of discounting. In the future work, first, we must pay attention to cultivating the quality of employees, strive to improve the ability to integrate theory with practice, educate employees to establish correct values, and enable employees to consciously abide by labor disciplines and strictly implement various rules and regulations in the hospital; second, we must Increase coordination and contact with relevant departments at higher levels, strive for greater support from relevant departments for our hospital, and promote the smooth development of various tasks in the welfare home; the third is to increase safety production efforts, especially to increase the safety management of the elderly in the hospital , to prevent potential safety hazards from occurring. ;