What's your different understanding of etiquette and civil aviation service etiquette?

In social occasions, how to use social etiquette, how to play its due role and how to create the best interpersonal relationship state are closely related to observing etiquette principles.

Sincerely respect the principle

Socrates once said: "Don't get friends by giving gifts, you must contribute your sincere love and learn how to win a person's heart by proper methods." It can be seen that sincere respect is the first principle of etiquette in dealing with people. Only by treating talents sincerely can we respect others. Only sincere respect can create harmonious and happy interpersonal relationships, and sincerity and respect complement each other.

Sincerity is a realistic attitude towards people and things, and it is a manifestation of sincerity and friendship towards others. Sincerity and respect are first manifested in not lying, not hypocrisy, not cheating and not insulting people. The so-called "derailment once, no friends for life"; Secondly, it is manifested in correctly understanding others, trusting and respecting others. The so-called selfless heart and sincere dedication will have fruitful results. Only sincere respect can make the two sides soul mate and their friendship last forever.

Of course, sincere respect is very important, but in social situations, sincerity and respect are also manifested in many misunderstandings. One is to pour out all your sincerity blindly in social situations, even regardless of the object; One is that no matter whether the other party can accept it or not, anyone who disagrees or doesn't like it will blindly resist rejection or even attack. It is not good to fall into such a misunderstanding in social situations. Therefore, in social interaction, we must pay attention to some concrete manifestations of sincerity and respect. When you pour out your heartfelt words, it depends on whether the other person can really pour out his heartfelt words. If the other person doesn't like to hear your sincere voice at all, then you will live in vain. In addition, if you don't like or agree with the other person's views or clothes, you don't have to criticize him tit for tat, let alone laugh at or attack him. You can ask questions tactfully or express them moderately or simply avoid them. Some people think this is hypocritical, which is wrong. It is a sign of respect for others, and naturally it is also a sign of courtesy and sincerity. Just like at the negotiating table, even if the other person is your opponent, you should be polite and show respect for others. This is not only a sign of politeness, but also a sign of defeating each other psychologically. To show your sincerity and respect, in social occasions, remember three points: give others the opportunity to fully show, show their greatest enthusiasm to others, and always leave room for each other.

Principle of equality and moderation

In social situations, etiquette behavior is always manifested in both sides. You give a gift to the other person, and the other person will naturally return it to you. The implementation of this etiquette must pay attention to the principle of equality. Equality is the foundation of building emotions when people communicate with each other, and it is also the key to maintaining good interpersonal relationships. In communication, equality is manifested in not being arrogant and impetuous, not going its own way, not being self-righteous, not favoring one side over another, not being arrogant and impetuous, not judging people by their appearances, and not bullying others by their occupation, status and power. On the contrary, we should always treat others with equality and humility. Only in this way can we make more friends.

The principle of moderation refers to grasping the discretion in communication and exercising the corresponding etiquette according to the specific situation and situation. For example, when dealing with people, be polite and not condescending; Be warm and generous, but don't be frivolous and flattering; Self-esteem is not conceited; Honest but not rude; Trust people but not credulous; Lively but not frivolous; Modest but not stiff; Be sophisticated and prudent, but not sophisticated.

Principle of self-confidence and self-discipline

The principle of self-confidence is a principle of mental health in social situations. Only when you have confidence in yourself can you feel like a duck to water and be handy. Self-confidence is a valuable psychological quality in social situations. A self-confident person can be humble and generous in communication, not ashamed when encountering the strong, not discouraged when encountering difficulties, dare to stand up and fight back when encountering insults, and lend a helping hand when encountering the weak; A person who lacks self-confidence will hit a wall everywhere, even out of the water.

People who are confident but not conceited, who think they are great and always confident tend to go to the extreme of conceit, self-righteous, disrespectful and even force others to do everything. So how to eliminate conceited inferiority in interpersonal communication? The principle of self-discipline is another principle to correctly handle self-confidence and conceit. Self-discipline is the principle of self-discipline. In the process of social communication, we should establish an internal moral belief and behavior development criterion in our hearts, so as to restrain our behavior, be strict with ourselves, realize self-education and self-management, and set the balance of self-confidence, so that we don't have to be afraid of wolves before and tigers after, and we can't be self-righteous and conceited in everything.

Principle of credit tolerance

Credit is the principle of paying attention to credibility. Confucius once said, "People can't stand without faith, so make friends and keep promises." Emphasis is placed on the principle of keeping promises. Honesty is the virtue of our Chinese nation. In social situations, we should pay special attention to punctuality, appointments, meetings, talks, meetings, etc. Never delay being late. The second is to keep the promise, that is, the agreement and agreement signed with others, and the verbal promise to others must be done. The so-called words must be done, and actions must be fruitful. Therefore, in social situations, if you are not sure, don't promise others easily. If you can't make a promise, you will fall into the notoriety of breaking your promise and never be loyal to others.

The principle of tolerance is the principle of being kind to others. In social situations, tolerance is a higher realm. The definition of tolerance in the Encyclopedia Britannica is: "Tolerance means allowing others the freedom to act and judge, and being patient and fair with opinions different from their own or traditional views."

Tolerance is a great thought of human beings. In interpersonal communication, tolerance is the magic weapon to create harmonious interpersonal relationships. Be tolerant, understanding and considerate of others, and never seek perfection, haggle over every ounce, or even be aggressive. In a word, considering everything from the other side is the best way to win friends.