What are the highlights of the annual summary of property work?

Doing a good job summary can draw a perfect ending for your work. If you don't do well, or your work is not properly explained, it may obliterate your work ability and performance, which is very unfavorable to your future development. Therefore, in order to write a good work summary, I do not hesitate to study abroad. The following is the summary information of property management collected by Bian Xiao. Welcome to know. The following is an article

In the first half of 20 13, XX Property Company, with the strong support of the group leaders, closely focused on the requirements of "socialization, marketization and standardization" put forward by the group company, and based on the working principle of "enthusiastic and efficient service, management according to laws and regulations", strengthened the training of department management and employees' own quality, constantly innovated, tapped their internal potential, and strived to complete various tasks. The main work and plan reports are as follows:

I. Work in the first half of the year

(a) the completion of production and operation indicators

20 13 In the first half of the year, according to the goal of the Production and Operation Responsibility Letter signed with the group company at the beginning of the year, the property management company paid close attention to the implementation of business indicators and effectively controlled costs. By June 30th, our company had achieved the sales revenue of XXXX, the annual target of XX% and the actual total expenditure of XXXX.

(2) Service management.

1. Constantly standardize the internal management system and improve the service awareness and comprehensive quality of property personnel.

First, focus on the implementation of the company's three-system certification. On June 10, our company officially launched quality, environment and occupational health and safety training. This move is an important measure for XX Property Company to implement the requirements of the Group's "Year of Continuous Improvement Management" and the company's 20 13 work plan to comprehensively improve the management level. The whole process of standard implementation is guided by XXXXX Certification Center, and this work is currently in the stage of document preparation. All staff participated in the implementation of standards, and laid the foundation for the standardization of property service management by comprehensively sorting out all the work and strictly implementing industry standards.

The second is refined management, training and image building. The company firmly establishes the concept that management is service, and refines various management. The company refines the management system, clarifies the process procedures, emphasizes the sense of responsibility and initiative, completes the responsibility orientation, and makes the property work orderly. Make a training plan for the whole year, focusing on learning the knowledge of the property service industry and property laws and regulations, and taking the forms of leading lectures, full-time lectures, case analysis and simulated on-site operations to promote employees' conscious learning and improve service awareness, service image, service behavior and service skills. Up to now, * * * has carried out centralized business work training 10 person-times, and taught by all staff 15 person-times, creating a good atmosphere among employees who are diligent in professional knowledge, lack of analytical work and are willing to share work experience. A series of trainings have enabled the company to achieve the goals of standardized management, specialized talents and standardized services. Employees constantly improve their service methods and establish a good image of the enterprise.

The third is to establish a long-term mechanism and do a good job in the assessment and implementation of various systems. Adhere to the system of punching in and out of work, and employees must punch in at the designated place according to the punching method provided by the company and record attendance. The office uses attendance records and auxiliary attendance documents to count attendance, and the attendance results will be linked with salary and year-end assessment to implement the assessment work; Adhere to the weekly meeting system, summarize the work last week, come up with solutions to the problems found, arrange the main work next week, and at the same time do a good job of confirming, signing and filing the minutes of the meeting to ensure the timely circulation of information within the company and convey the spirit of instructions in place. As of June 26th, * * * has adopted double filing for 23 meeting minutes. Since the beginning of this year, the company has also improved and revised the "Measures for the Assessment of Department Managers" and "Detailed Rules for the Assessment of Employees" to promote the effective implementation of various systems.

2. Pay close attention to daily service management, improve the overall quality of the park and build a harmonious atmosphere in the community.

First, sincere, enthusiastic and fast service ensures warm, peaceful and safe communities. In the first half of the year, there were many holidays. During the holidays, the company organized cleaning staff to thoroughly clean and empty the garbage in the public facilities, corridors, parking lots, landscape pools and lawns in the community, and rectified the sanitary corners. Organize security personnel to carry out holiday safety training, formulate safety emergency plans, clarify the division of labor, implement responsibilities and strengthen measures; Post couplets at the entrance of the community, hang lanterns and gold cloth on the trees in the central garden, set up fireworks and firecrackers discharge areas, designate discharge points, and assign special personnel to conduct inspections; Before the festival, the maintenance personnel conducted a comprehensive inspection and maintenance of all kinds of facilities and equipment used in the community to ensure the normal operation of water, electricity and various facilities and equipment during the festival.

The second is to strengthen the construction of security team, strictly control the parking order of vehicles, and effectively improve the security level of the park. Further strengthen the construction of security team, pay close attention to the training and education of team members, and vigorously carry out safety education and skill training while strengthening team management, which not only improves the safety awareness of team members, but also improves their security skills, especially in mastering fire control knowledge and skills, and has achieved good results. At the same time, in order to standardize the order of the community and solve the phenomenon that vehicles in the community are parked indiscriminately, the guidance, supervision and inspection of the parking of vehicles in the park have been strengthened, the vehicles that are not parked according to the regulations have been supervised in time, and the vehicles that are repeatedly parked and misplaced have been punished by friendly reminders and locking reminders. Therefore, the bad habit of car owners parking indiscriminately has been greatly improved.

The third is to standardize and adjust the scope of greening and cleaning work to ensure that the park is clean and tidy and has a beautiful environment. Adjust the age and work scope of greening personnel. In the first half of the year, three greening maintenance personnel over 60 years old were removed, and/kloc-0 maintenance personnel over 50 years old were recruited, so as to reduce maintenance personnel and correspondingly increase the income of front-line personnel, so as to ensure that greening and cleaning personnel have stable thoughts and orderly work. In the first half of the year, the greening and cleaning department continued to strictly implement the management system of decoration garbage disposal, and standardized the location and disposal time of garbage; Weeds in the community were thoroughly cleaned up, which improved the living and sanitary environment of the park. Prune some branches that affect power supply to ensure the safety of power supply; Large-scale mechanical spraying of pesticides was carried out on plants in the park green space to eliminate pests and diseases and make trees grow well. At present, the key work is to take active watering measures to ensure the safety of the planted lawn in summer.

The fourth is to strengthen the management of family decoration, strictly control the occurrence of illegal decoration, and ensure the safe and standardized use of houses in the park. Strengthened the management of home decoration, inspected in strict accordance with the decoration agreement, inspected 108 households for half a year, and filled in the customer service decoration inspection record form. Decoration acceptance in the first half of the year is 6 1 household. At the same time, according to the "Lingyun Jinhu Home House Decoration Management Agreement", 9 violations in the inspection and decoration process were dealt with, and 5 violations were corrected in time. At present, four violations are still being processed. Strengthen the inspection of public facilities, cleaning, security and corridor unit doors in the park, and find 202 problems in daily inspection, and report them to relevant departments for handling in time. A total of 572 vacant houses were inspected to ensure the safe use of vacant houses.

The fifth is to ensure the normal development of various services in the community. Collect water XXXXXX and electricity XXXXXX in the first half of the year; Handle XX parking card; Handle the decoration of XX households; Maintenance of XXX list out of warranty period, completion of XXX list, completion rate of XXX; Maintain XXX list during the warranty period, complete XXX list, and the completion rate is XXX; Visual intercom maintenance XXX list, complete XXX list, completion rate XXX; The paid service remuneration exceeds XXXX yuan. At the same time, we will implement the work of urging property management fees, handling access cards, and handling gas cards.

3. Improve the supporting services of the park, ensure the normal operation of various facilities and equipment, and provide convenience for the owners.

First, make a major maintenance plan and actively complete daily maintenance projects to ensure the safety of water and electricity use in the community. In order to completely solve the problems existing in the community, the maintenance department carried out systematic maintenance on the facilities and equipment used by * * * after the festival. In view of the shortcomings of overhead slab roads in rainy days, the roads are paved to ensure the convenience of owners' electric cars and bicycles. Rust removal and paint maintenance were carried out on the iron fence in the park; The manhole covers of each group of rainwater wells, sewage wells and water supply wells were supplemented, replaced and maintained; The main water supply valves and water pipes of B3- 1, D6- 1 and E1were repaired, and the normal water supply was restored in time. In addition to the above overall overhaul, the maintenance team also received 364 daily maintenance orders from the owner, and handled 356 orders in time, with a satisfactory handling rate of over 98%.

The second is to delimit investment projects, improve the rent collection system of shops, and ensure the civilized, orderly and standardized operation of commercial streets. In the first half of the year, nine shops were rented out, including logistics companies, real estate headquarters, supermarkets, art training, trade union reading rooms, hardware doors and windows, restaurants and snacks. In the management of shops and housing rents, the system in the first half of 20 13 was more perfect than last year, and a standardized rent reminder notice was formulated, which was posted in advance to notify the defaulting tenants, and then communicated with the company's financial department in time to verify the situation. At the same time, in order to maintain the stability of merchants' ideology and order, in the daily inspection, the market development department strengthened the visit and communication with merchants to understand the actual business situation and thoughts of merchants, and deepened the harmonious relationship between merchants and units. Up to now, there are 20 rental shops in this commercial street, covering food markets, restaurants, supermarkets, training institutions, daily hardware and other livelihood infrastructure, providing fast and convenient services for community residents.

4. Pay special attention to the collection of property fees, increase income-generating projects and improve efficiency.

According to "Wuhan Property Management Regulations" and "Wuhan Property Charge Management Measures", combined with the supporting conditions and various factors of the park at this stage, it is planned to compile and issue "20 13 Residential Property Comprehensive Charge and Vehicle Parking Service Charge Standards and Preferential Measures". 20 13 years, 20% discount will be given to the comprehensive property fee of XX homeland, and the property fee will be collected by XXXX, with the payment rate reaching XX %；; Collect store rent and parking space rental fee * * * XXXX；; To undertake the cleaning business in the office area of the industrial zone and collect the garbage cleaning fee * * * XXXX；; Other income ***XXX.

5. Make good use of propaganda positions and build a bridge of communication and service.

The propaganda work has the positive functions of unifying thoughts, boosting morale, promoting the advanced and enhancing communication. In the first half of the year, the company formulated the management measures for publicity and reporting, encouraging employees to find the highlights and difficulties in their work, exchange work experience, and implement the assessment and reward measures for publicity and reporting. At the same time, do a good job in monthly property reports and publicity columns. Determine the periodical theme every month, fix the periodical columns, and pay attention to the collection and release of convenience service information. Actively organize manuscripts to be submitted to the group newspaper. Since the beginning of this year, the company's employees have written 74 articles; Publish 8 issues of Property Monthly Report and 38 articles on the intranet platform; League newspaper published 8 articles. While employees' awareness of publicity has been continuously strengthened, a bridge of communication and service has been built between the company and the owners, especially some convenient service information has been welcomed by the owners.

(3) Ideological and political work

First, improve the Party's organization and consolidate the ranks of party member. At the beginning of the year, according to the personnel changes, the Party branch of the company adjusted the members of the branch in time, defined the division of responsibilities, analyzed the current situation of the company's employees and party member team, and formulated the party member development plan, activist training plan and annual training goal. 20 13 years, 1 development targets and 1 party activists are being trained and inspected by the party branch. In order to enhance the party's appeal and influence, in the first half of the year, a candidate, party member, became a full member, and the Party branch decided to expand the party branch meeting to all management personnel, which not only enriched the political atmosphere of the company, but also enabled all party member and employees to get an ideological baptism and political education while understanding the party's organizational procedures. Based on his post, party member played an exemplary role. At the end of May, the qualified rate of party member was 100%.

The second is to comprehensively and thoroughly carry out the study and education activities of "speaking, loving and observing". Combined with the actual situation of the company, all staff will be included in the "speaking, loving and observing" learning and education activities. First, make an activity plan in time. According to the overall activity requirements of the Party Committee of the Group, the Party branch formulated the activity plan in time in combination with the actual situation, and publicized it to all employees. The second is to enrich the content of study and education. The learning content is mainly based on the learning materials issued by the party Committee, supplemented by professional knowledge, and the learning form is a combination of concentration and self-study. Every employee was given a study note, and a study note evaluation activity was held in mid-June. The third is careful analysis and evaluation. In May, self-examination and self-evaluation were carried out among all employees, the deficiencies were analyzed, and personal improvement measures were formulated. Employees put forward eight opinions and suggestions on the management and party building work of the company and the party branch. On June 7th, the Party branch held a democratic life meeting for Party branch members, summed up the work, carried out criticism and self-criticism, and formulated improvement measures according to the problems found in democratic life and the opinions and suggestions put forward by employees.

Third, give full play to the positive role of group organizations. The Party branch integrates the work of the Division of Labor and the Youth League branch into the important ideological and political content, actively plays the role of the two organizations, strengthens organizational construction, enriches the content of activities and gathers strength. The division of labor will vigorously carry out job training and labor competition activities. In the first and second quarters, on-site reception and business knowledge question-and-answer job training competitions were held at the front desk of customer service department and the housing management group respectively; "Three? During Women's Day, women workers were visited. Participated in Lingyun Fitness Day and won the third prize of "Two Dragons Playing with Beads". The Youth League branch has successively carried out "Implementing the' 6S' management of service site, starting from me" and "Three? Five "learn from Lei Feng's obligation to weed", five? Four members of the Youth Day visited the surrounding property companies and watched the school activities. While carefully planning various activities, we pay attention to caring for employees, and the division of labor will visit employees who are hospitalized and whose relatives have died three times; The League branch helps individual comrades who are introverted, encourages them to participate in group activities and boldly integrate into the group. Party branches, division of labor meetings and league branches actively play an organizational role, which enhances employees' sense of belonging and collective honor and stimulates their enthusiasm for work.

(4) Security and stability

First, earnestly implement the safety and stability requirements of superiors, timely convey the safety and stability instructions of superiors, and actively maintain safety and stability. Sign the "six noes" responsibility letter at different levels, decompose the safety responsibility and implement the responsible person; Ensure the safety and stability of personnel. Conduct employee safety and stability education every week, analyze the safety and stability of personnel every month, resolve the bad thoughts and emotions of employees in time, and do a good job in the education and management of military vehicles and drivers; Ensure the safety and stability of the park. Regularly analyze the surrounding public security situation and do a good job in daily duty, patrol and personnel access management; Strengthen the maintenance of facilities and equipment, and maintain and replace elevators and manhole covers; Do a good job of confidentiality, review the business qualifications of all store operators, grasp accurate information, monitor the report of individual operators to the security department of the group company, and strengthen the education of employees' confidentiality awareness. Up to now, the company's personnel have a stable overall thinking and a strong sense of safety; The safety management of the park has been strengthened, and timely measures have been taken to ensure the safety of the park under the complicated public security situation.

The second is to rationally allocate personnel and equipment to effectively prevent security problems. XX Home Security Department has XX security team members and XX management personnel, including XX security managers, XX security officers and xx team leaders. XX teams and groups were set up, and the working mode of two shifts was adopted, and 24-hour security guards were on duty in the community. There are XXX surveillance cameras in the community, including XXX Yuntai, XXX fixed spear head and XX fixed elevator. The monitoring center is on duty 24 hours a day, and suspicious points are handled in time, effectively preventing the occurrence of security problems.

The third is to effectively solve ideological problems. The existence of unsafe factors, in the final analysis, is that the problem of ideological understanding has not been fundamentally solved. In this regard, the company combines the learning activities of "stressing love and care" to carry out extensive safety education activities to improve the safety awareness and self-protection ability of each employee. By consciously checking, summing up experiences and lessons, finding out problems and shortcomings, we firmly establish the sense of responsibility and hardship: the sense of responsibility, that is, responsibility and dedication, is the basis for doing all the work well, and the sense of responsibility for production safety is an important prerequisite for doing the work well; The sense of urgency is to firmly establish the idea that there is no trivial matter in safety production, starting from every link and every nuance, to prevent minor delays and sound the alarm, so that all employees can devote themselves to safety production and civilized service with a high sense of professionalism, responsibility and enthusiasm.

Second, the second half of the work plan

First, establish a standardized management system and complete the evidence collection work efficiently. In order to establish a standardized production management system that meets the requirements of modern enterprise management development, comprehensively improve the management level of the company's operation and production, meet the needs of bidding, strengthen the management of the company's quality, environment, occupational health and safety management system, coordinate and promote the standardization work of various departments, establish a fast, efficient and standardized operation system of the company, and ensure the high-quality and high-level completion of the evidence collection work. Next, the company plans to complete the standard implementation research, old document collection, system structure adjustment, new document design and writing before the end of June; Carry out document execution, system operation, internal audit, system improvement, internal rectification and management review from July to September; Complete on-site inspection, preparation, certification and rectification before the end of/kloc-0; 1 1 month for evidence collection.

The second is to continuously strengthen the management of various services. Strengthen the environmental sanitation management of residential areas and create civilized, clean and beautiful harmonious residential areas. In the next step, the cleaning team plans to establish a work card system for corridor cleaning and factory cleaning, strengthen external supervision while standardizing internal assessment management, and promote the standardization and efficiency of greening and cleaning work; Further strengthen community security management. In particular, it is necessary to strengthen the management of vehicles and the entrance of decoration materials to avoid the phenomenon that vehicles are parked and placed indiscriminately and decoration materials pollute the ground; Standardize the inspection route of housing management. Every morning and afternoon, patrol the public facilities, cleaning and security according to the route from the inside out, and make records on the housekeeper's daily patrol form, fill in the repair report in time, and handle any abnormal situation in time; Post the equipment number, standardize registration and maintenance. Labeling equipment is an indispensable link in maintenance equipment management. In the next step, the maintenance team plans to fill in the label number according to the equipment account, and then paste it on the target equipment to realize the relative account and standardize the maintenance of the facilities and equipment in the park. Realize the humanization and high efficiency of store rent collection. It is a matter of course to ask for payment of arrears, and the key is whether the way to ask for payment is accepted by both parties. This requires the market development department to be more diligent in patrolling in the second half of the year, communicate with various departments more quickly, solve the problems reflected by the merchants in time, and gain the trust and affirmation of the merchants. Now building a harmonious society should be people-oriented, so should service and management. Only by trying to realize humanized management can we try our best to resolve problems and contradictions, thus promoting more efficient rent collection.

The third is to strengthen the construction of community culture and strive to build a harmonious community. Strengthening the construction of community culture is an effective carrier to build a harmonious community and the need to adhere to the people-oriented spirit. Creating a safe, healthy and harmonious community cultural atmosphere and concept is an important content of strengthening cultural construction. Therefore, the company plans to start with the team's internal cultural construction, combine the company's development goals and publicity work, clarify the direction of community cultural construction, further strengthen the construction of community cultural infrastructure, better mobilize the majority of owners to actively participate in community construction, and promote the all-round progress and harmonious development of community work.

Fourth, continue to implement the annual work plan of the Party branch. Closely around the work arrangement of the Party Committee of the Group Company, the company's annual work objectives and the key work requirements of each stage, we will complete the annual ideological and political work tasks, especially the follow-up rectification of the study and education activities of "speaking, loving and observing".

The fifth is to further improve the training work and pay attention to the effectiveness of training. Constantly strengthen business training, ideological education and daily assessment to help employees gradually improve their personal quality, adjust their work mentality, find a correct position, and make services more professional.

The sixth is to further improve the level of security and stability. Ensure the staff's ideological stability, strengthen the analysis of safety work in the park, grasp the basic situation of residents, find problems in time, and urge rectification. At the same time, learn from experienced property companies and win the recognition of various owners with standardized management and quality service.

In the second half of the year, XX Property Management Company will focus on management, training and innovative service concept under the leadership of the group company; Pay attention to the brand, expand the market and enhance the competitive strength; Attach importance to talents, create opportunities and expand development space; Vigorously develop the property market, unite as one, and create a brilliant XX property market.