Model essay on insurance year-end summary

A hectic year is coming to an end. Looking back on everything that happened this year, there must be both joy and sorrow. Do you know how to write the insurance year-end summary? Next, I will bring you an insurance year-end summary model essay. I hope you will like it.

Model essay on insurance year-end summary 1 1. Work and study

In the past year, my work was mainly divided into two stages, the first half was about sales and the second half was about service. During the period, I was active in thinking, constantly learning new policies and theoretical knowledge, and strengthening my belief. In the work, the tasks were successfully completed in the first half of the year, attracting customers and running around, not only completing the assigned tasks, but also exceeding them. In the second half of the year, I did a good job in customer service without complaint.

During this year, I actively participated in various training opportunities and strengthened my own quality. At the company's meetings, I carefully understand the spirit of the meeting and often put forward my own suggestions on the problems existing in the company. In terms of basic services, whenever customers have problems, they will do a good job enthusiastically and thoughtfully, without complaining at any time. During the company's recruitment, it is necessary to do a good job in training new employees, answer questions and troubles generously, and have no impatience, so that new employees can quickly adapt to the working environment and get on the right track.

Second, the existing problems and deficiencies

There are gains, successes, failures and shortcomings. In this year's work, although I have worked hard enough and gained experience, I have lost my previous momentum. In some cases, I am too cautious, habitually relying on empirical judgment, and have no adventurous spirit.

Without reasonable arrangement of time, we often can't find a clue in all kinds of things. My work summary is immersed in my own work and I have no close communication with my colleagues. I'm doing well in my new job, but I haven't taken the initiative to spare their study time.

Third, the next step of work ideas

Now the competition is getting bigger and bigger, and the work will only get harder and harder, which will bring me great pressure. I want to seek greater development. I can only turn pressure into motivation and urge myself to make continuous progress. Therefore, in the new year, I will start with the time arrangement, define the work plan, allocate time reasonably, strengthen my study, improve my professional ability, unite my colleagues and solve problems from different aspects.

Personal business is our core business and the foundation of the company's sustainable operation and steady development. At the beginning of 20 _ _ _, according to the planning schemes of provincial and state companies in different periods and combined with their own actual situation, our company also formulated corresponding incentive measures, and made use of various sales modes such as "production meeting" and "customer appreciation meeting" to seize the favorable opportunity for the strong listing of new insurance products such as "Jincai Tomorrow". All employees are full of fighting spirit and sweat, and finally achieved fruitful results through hard work.

In the fourth quarter, all marketing cadres were more energetic and enterprising. The two partners are the top 200 sales elites in the province and won the provincial company notebook computer award. This is not only a material reward, but also an affirmation of our efforts and sets a new example for us.

The rapid development of core business should be supported by a strong core team. From the very beginning, the company strengthened team building, invited national sales elites to conduct skills upgrading training, and hired Beijing experts to guide the recruitment, combining the exhibition industry with the recruitment, promoting business development through the recruitment, and promoting the recruitment through the benefits brought by business development. Our supervisors at all levels have also made a lot of efforts. They are always paying attention to their subordinates, helping them out of trouble, helping them grow up and reassuring them. It is their selfless and great spirit of fraternity that makes our employees feel the warmth of the company and let them stay with love. At present, the number of employees in our company has reached 1 15, which is the highest over the years, and our team is still growing.

With hard work, the group's business has steadily increased.

Group business is an important indicator of the company's operating performance, and it is also the intersection market of property insurance and life insurance, so the competition is particularly fierce. In the confrontation with many competitors, our company collected the annual tour fee of 2.66 million yuan. Among them, the short-term accident insurance premium was 6.5438+0.67 million yuan, the short-term health insurance premium was 990,000 yuan, and the group annuity premium was 540,000 yuan, an increase of 660,000 yuan over the previous year, accounting for two-thirds of the group life insurance market, and the annual task target was completed three months ahead of schedule. After the business indicators in the fourth quarter were re-issued, our company took the lead in exceeding the task target in just one month.

Over the past year, in addition to maintaining the existing channels, we have also actively sought new business growth points, trying to break the sluggish business development in the previous period, actively strengthen communication and cooperation with relevant departments, strive for the greatest support and help, increase publicity, expand influence, and win the market.

In 20 _ _ _ _, with the care and support of leaders at all levels and all colleagues in the provincial branch, China Branch completed all preparatory work, successfully opened its business, achieved good business development results, occupied a certain market share, and successfully completed all the task indicators issued by the provincial company. On this basis, the company summed up the work experience of 20 _ _ years, and combined with the actual situation in the region, formulated the following work plan:

First, strengthen business management and build a high-quality and standardized underwriting service system. Underwriting is the source of insurance company's operation, the important basis of risk management and control, and the basic guarantee of insurance company's survival. Therefore, in 20__, the company will pay close attention to operation and management, and improve its risk management and control capabilities.

1. Review underwriting business in time, control underwriting risk by using risk management technology and pricing system, determine underwriting rate and ensure underwriting quality. Conduct a preliminary review of the underwriting business beyond the company's authority, sign opinions and submit them for approval to ensure the strict underwriting of this business.

2. Strengthen the management of information technology departments, improve all kinds of insurance business processing platforms, establish a perfect underwriting basic database through the construction and use of electronic underwriting business processing system, and prepare relevant reports and underwriting analysis. At the same time, do a good job in market research and regularly prepare medium and long-term business plans.

3. Establish and improve the risk assessment system of major subject matter business and special risk business to ensure reasonable risk control, and at the same time implement relevant reinsurance or reinsurance management regulations according to the risk status of the business to ensure the reasonable dispersion of underwriting risks. 4. Strengthen underwriting and underwriting norms, strictly implement the clause rate system, master the operation of the new core business system, conduct comprehensive and systematic training for underwriting and underwriting personnel of China Branch, improve their comprehensive business skills and quality, and provide a good guarantee for the company's business development. Good articles are easy to record.

Second, improve the quality of customer service and build a first-class customer service platform. With the increasing number of competitors in the insurance market, all insurance companies have strengthened their competition for market business, but insurance companies are not engaged in tangible products, but in services to avoid risks or venture capital. Therefore, it is extremely important to build a high-quality customer service platform. When service becomes the core content and competition of insurance companies, customer service becomes a service culture with unique ideas. After more than 20 years of efforts, our company has occupied a certain market share and has a huge customer base. With the continuous development of business, the importance of customer service will be particularly prominent. Therefore, in 20__, CIIC will strictly regulate customer service and put the first-class customer service management platform into use and implementation.

1. Establish and improve the voice service system, increase the publicity of the hotline, and push the hotline to the society in various forms, so that many customers can fully understand the powerful supporting functions of the company's voice service system, thus improving their market competitiveness and maximizing customer satisfaction.

2. Strengthen the training of customer service personnel, improve the comprehensive skills and quality of customer service personnel, strictly follow the service tenet of "enthusiasm, thoughtfulness, high quality and high efficiency", adhere to the principle of "initiative, quickness, accuracy and reasonableness", and do a good job in receiving reports, surveying and determining losses, explaining terms, and making claims and complaints in strict accordance with post responsibilities and business operation procedures.

3. Set up full-time and part-time branches with the central branch as the center, covering the whole region. In the initial stage, China Branch will set up three full-time survey and loss assessment personnel, and at the same time, cooperate with part-time survey personnel to improve the overall quality of business personnel of China Branch, effectively improve the quality of survey and loss assessment claims, and realize accurate survey, reasonable loss assessment and quick claims settlement.

4.20 Complete the extension work of two service organizations, namely "secretarial work" marketing service department and yy marketing service department, before June. At this point, the construction of service outlets in the whole region is basically perfect, providing efficient and convenient insurance after-sales service for corporate customers.

3. Accelerate business development, increase market share and make the company's insurance brand bigger and stronger. Based on the premium income of "secretarial work" 10000 yuan in the middle of 20 years, the proportion of various types of insurance is: motor vehicle insurance 85%, non-auto insurance 10% and personal insurance 5% respectively. In 20 _ _ _ _, the central branch company drew up the business development plan, and realized the annual premium income of "secretarial work"10,000 yuan. The proportion of various types of insurance is planned to be 75% for motor vehicle insurance, 65,438+05% for non-auto insurance and 65,438+00% for personal insurance. The implementation of the plan will be completed from the following aspects.

1. Motor vehicle insurance is the most important business of our company. Therefore, it is still the focus of our work to vigorously develop motor vehicle insurance business, give full play to the company's auto insurance advantages, and fight a tough battle for auto insurance business. In 20 years, auto insurance business should consolidate old customers, strive for new customers, focus on developing fleet business and new car underwriting business, and make auto insurance business reach a new level.

2. Do a good job in non-auto insurance exhibition industry, choose to visit some large and medium-sized enterprises, focus on public relations with enterprises with good benefits and low risks, establish good relations with enterprises, strive for a package of insurance for property, personnel and vehicles, and do a good job in market development of non-auto insurance benefits, and strive to form a new pattern of non-auto insurance business development in 20 years.

3. Actively do a good job in agency business with banks. On June +20 _ _ _ _ _ _/October, 5438, our company has signed part-time agency cooperation agreements with Bank of China, China Construction Bank, China Industrial and Commercial Bank, China Agricultural Bank and Fujian Industrial Bank. In 20__ _ years, we should concentrate our efforts on strengthening business communication with major banks, so that banks can fully understand the brand and advantages of China Insurance, strive to increase the support and policy inclination of banks in agency business, and strive to act as agents in banks.

In the new year, although the market competition will be more intense, under the correct leadership of provincial companies, China Branch will open up new ideas, forge ahead, create new achievements, and strive to make the company's insurance business bigger and stronger.

The insurance year-end summary model essay is at the end of 4 years. Looking back on the past year, I can't help feeling a lot ... time flies, and I have to cross the hurdle of another year in a blink of an eye. Looking back, although there is no vigorous result, it has experienced extraordinary tests and tempering. I am very grateful to the company for giving me this growth platform, so that I can continue to learn and progress in my work and gradually improve my quality and talents. In retrospect, the center accompanied me through a very important stage in my life and let me know a lot. The support and care of the leaders and the full assistance of my colleagues have made me more handy in my work. Here, I would like to express my heartfelt thanks to the leaders and all my colleagues in the center. At the same time, I have been working for nearly a year to report to you.

First, be strict with yourself and unite with comrades.

Set an example and work hard. Be strict with yourself at work, respond to the call of the center and actively participate in various activities of the company. Overcoming all kinds of difficulties, regardless of personal gains and losses, in the case of incomplete working facilities and unskilled personnel, we led the medical team to study business knowledge from scratch and worked overtime, and completed 15 studies involving personal injury (illness) insurance clauses, medical insurance related systems and medical audit systems in a short time. It has undertaken many working procedures, such as receiving cases, filing cases, surveying, tracking and medical examination, and won unanimous praise from customers. Published more than 20 related articles. Some achievements have been made. The tasks assigned by the leaders have been successfully completed.

Second, work hard and finish the task on time.

1. There were 220 medical cases in the whole year, involving 16 types of insurance. Excluding unreasonable expenses, it comes to 300,000 yuan.

2. Refusal to pay compensation: Refusal to pay 50 _ _ yuan before filing the case, with an amount of more than 1 _ _ yuan, and refusal to pay 40 _ _ yuan after filing the case, with an amount of1_ _ yuan. Among them, the medical liability insurance refused to pay compensation amounting to 90,000 yuan.

3. The annual medical follow-up 100__ person-times, involving 2__ hospitals, not only let customers know the claim settlement process, but also effectively control the medical expenses, lost time expenses and nursing expenses. Get favorable comments from customers.

Third, establish a central image and safeguard the interests of the company and customers.

1. During the work, it was found that many hospitals had unreasonable charges, which led to the loss of the company and customers. With sufficient evidence, I went to the problem hospital many times to argue. Up to now, five hospitals have returned unreasonable expenses of 1300__ yuan to our company and customers, which saved the losses for our customers and avoided the losses of our company, and established a good image of PICC in front of customers and hospitals.

2. Under the leadership of the center, after many discussions with _ _ _ _ Prosthetic Factory, the installation cost and maintenance standard of each part of the prosthesis were clarified. The prosthesis paid by our company was installed with good quality and quantity, and the cost was obviously lower than the market price. The signing of this agreement has made our company have a clear standard for prosthetic compensation, which greatly reduced the payment of this fee in personal injury cases.

Fourth, find problems and solve them. Seeking innovation and promoting work.

1. After market research, combined with the characteristics of housekeeping and hospitals, the unified pricing of nursing fees is proposed, which not only saves the claim settlement procedures, but also reduces the payment of this fee.

2, involving personal injury (disease) case flow, non-auto insurance special notification documents, personal injury case tracking form, medical audit form and other documents. Personal injury cases are centrally filed and examined, which simplifies the claim settlement procedure and greatly reduces the compensation.

5. Strengthen and deepen services to serve customers and insurance companies.

1, put the claim settlement work first, check the customs for customers before mediation by the traffic police team, and review relevant documents for 6__ times, saving 1__ ten thousand yuan for customers and our company. Cooperate with customers to solve disputes through litigation 1__, as far away as Dandong and Shenyang. Avoid the loss of our company reaching 60,000 yuan. (A medical liability insurance 1 _ _ yuan, auto insurance 1 _ _ yuan, involving disability, prosthetic expenses, lost time and accompanying expenses totaling 50,000 yuan).

2. For different types of insurance, we cooperated with Zhongshan, Development Zone, Zhuanghe and other branches to deal with personal injury compensation disputes, which not only reduced the compensation, but also stabilized the branches, won customers and was well received by all branches.

(1) In the process of handling medical liability insurance in a hospital, due to our timely intervention, the compensation case was smooth and fast, which was recognized by the hospital. Not only has the premium more than doubled on the original basis, but the hospital also indicated to the insurance company that other types of insurance should be underwritten in our company.

(2) An insurance company suffered unreasonable disability appraisal after several customers in Dandong were out of danger, and this unreasonable compensation amounted to 10 _ _ ten thousand yuan. We cooperated with the insurance company to participate in the lawsuit of the Intermediate People's Court, which won the support of the court and avoided paying this unreasonable fee in the future. Maintained the interests of PICC and established the image of PICC.

Six, maintain the results, find out the shortcomings, redouble our efforts, to a higher level.

1. The work of the medical team has just started, and the experience in all aspects is still very insufficient. We need to study together and redouble our efforts. At the same time, because the work involves multiple types of insurance and needs the support and cooperation of multiple departments, it is necessary to strengthen coordination in all aspects in the future.

2. With the development of new types of insurance, there are still many new problems. While strengthening business learning, it is also necessary to connect horizontally and learn from the advanced experience of other companies.

In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. I will also learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. Strive for better work performance.

Over the past year, under the general command of the company, all the colleagues in the group insurance department have actively understood the work intention and instructions of the head office, made efforts to expand their business in the increasingly fierce market competition, and made efforts to complete the task indicators issued by the company. The summary is as follows:

First, staff management and business learning:

1. At the beginning of the year, according to the working intention of the head office of the company, the internal personnel of the group insurance department were reconfigured to actively mobilize the enthusiasm of the group insurance salesmen and insurance assistants.

2. Formulate a management system that conforms to the actual situation of group insurance, hold a good morning meeting of the department, timely convey the spirit of instructions from superiors, discuss the problems existing in the work, arrange to learn new business-related knowledge and new underwriting matters, and let salesmen correctly guide enterprises to understand employee accident insurance, reduce adverse business selection and reduce payout ratio.

3. Strengthen communication between department personnel, unify thoughts and working methods, urge department personnel to manage activities well, and urge and better cooperate with salesmen to expand their business in multiple directions.

4. Formulate the business promotion plans of "Getting off to a Good Start" and "China Life Championship". After the approval of the head office, timely publicize and urge all salesmen to do a good job in business management.

5. Formulate the management and assessment methods for group insurance salesmen in _ _ _ _ _, and adjust some management and assessment methods accordingly.

Second, the accident insurance work:

Xue Ping Insurance: First, do a good job in the service of Xue Ping Insurance as always. The salesman is required to visit the school twice a month, and communicate with the school leaders or managers in time if there are any problems. Ensure that the school has compensation cases and hand them over to the company in time, send the compensation back to the school or parents in time, and fully perform our honest service. Second, in order to ensure the stability of the insurance market in Xue Ping, we cooperated with PICC to carry out the insurance exhibition in Xue Ping, fully implemented the spirit of the document issued by the Provincial Insurance Association, clarified the insurance charging standard in Xue Ping again, and arranged for marketers to communicate with school leaders and managers in an all-round way to listen to their opinions on the company's services. With the strong support of the company's head office, we strengthened our contact with the leaders of the Municipal Education Bureau and won the strong support of the leaders of the Municipal Education Bureau, which laid a solid foundation for the successful completion of the renewal of insurance in Xue Ping this year. Third, before the school holiday, the group insurance department visited major schools. All the service personnel of Xue Ping Insurance braved the heat to deliver more than 10,000 copies of Xue Ping Insurance, a letter to parents of students and a medical service guide to all parents of students in a few days, and completed the preliminary work of Xue Ping Insurance, and finally successfully completed the task of Xue Ping Insurance in _ _ _.

Accident insurance for employees: First, in order to better communicate with business owners, listen to their opinions on the company's claims service and understand the company's safety production situation, visit major customers with accident insurance premiums above RMB _ _ _ _, and further deepen the trust and support of enterprises to our company. The second is to discuss matters needing attention in accident insurance with customer service department. Insure in strict accordance with the number of people required by the terms, increase the rate, strengthen the adjustment, and ensure underwriting. Third, in the case of fierce competition in the accident insurance market, do a good job in the after-sales service of enterprises. Usually, we should visit enterprises more to show our concern and attention. If the enterprise has a claim, it should be handed over to the company in time and returned to the enterprise as soon as possible. This year's employee accident insurance, under the fierce competition between industrial injury insurance and other companies, has had a great impact on the sales of accident insurance in our company.

Three. Engaged in life insurance business:

With the strong policy support of the company's head office, all salesmen have made great efforts to develop the exhibition industry, but the life insurance business market has been shrinking and the business has fallen sharply compared with the same period last year. First, actively visit enterprises at ordinary times, better communicate with business owners about enterprise welfare funds, further understand the human resources and financial situation of enterprises, and finally achieve the purpose of promoting orders. The second is to do a good job in the new development of life insurance market and find a new way out in the current difficult market environment.

4. This year, under the guidance of the head office, we recruited _ _ people from the marketing department and set up the comprehensive development department to try new business development channels. So far, accident insurance has been collected _ _ _ _ _ _ _ _ _ _, and some achievements have been made in the attempt, but the best effect has not yet been achieved. Next year, we will continue to explore and make this team a new growth point of the company's accident insurance business.

Verb (short for verb) suggests:

First, under the influence of the current policy, the expansion environment of group insurance business is becoming more and more severe, and the difficulties in exhibition industry are objective. Therefore, it is suggested that the company pay attention to group insurance and give support to the operation of the external environment. Second, it is suggested that the company leaders should attend the meetings of the Group Insurance Department, communicate with the salesmen and give guidance and help on business ideas.

Sixth, the work ideas for next year

1, do all the work before Xue Ping insurance charges.

Work-related injury insurance will be fully rolled out in the whole city next year, so the impact of work-related injury insurance will be reduced. On the basis of consolidating the existing accident insurance, we will open up new sources of accident insurance, especially some agency business.

3. According to the current development of the new rural cooperative medical system, find the breakthrough point, so as to seek ways of cooperation and increase new business growth points.

4. Explore the life insurance market and try workplace marketing.

5. Accelerate the construction and development of the comprehensive development team, and with the strong support of the company's head office, make more efforts and make more articles on integrated marketing.

6. Strengthen the team building of group insurance salesmen.