Customer Service Department Speech

Customer Service Department Speech (8 general articles)

A speech is a document in which a speaker talks about a theme on a certain occasion and to a certain audience. In real society, we may all use speech scripts, so have you learned about speech scripts? The following are the speeches of the customer service department that I collected for everyone (8 general articles) for your reference. I hope it can help friends in need.

Customer Service Department Speech 1

Dear leaders and colleagues:

Hello everyone!

I am xx from the customer service department. I am currently working in after-sales service. There is a job competition within the company. The position I want to compete for is our after-sales team leader.

Although I have been in the company for a short time, only half a year, I feel that my ability has improved relatively quickly. From the beginning of after-sales contact, to now I can do a good job in after-sales service At work, there are also some disputed tasks that my colleagues find very troublesome and don’t want to take them. I am happy to handle them and can do a good job. I have also gained a lot and learned a lot, and I am more focused on after-sales processing. Very handy. Now that I have the opportunity, I think I can compete for the position of team leader. Although I am relatively young, I think this is an advantage. I am motivated, motivated and willing to do things.

After-sales work is tiring and tedious. Sometimes customer complaints or disputes are very annoying, which requires patience and willingness to communicate, so that they can be better solved. Customer problems. If I am successful in this competition, as the after-sales team leader, I will do the following things to help everyone do a better job in after-sales work.

The first is after-sales QA. I will summarize the after-sales problems and how to solve them, so that everyone has a reference when dealing with the problem, which will be easier. Although I also have this QA now. , but it is not perfect yet and needs to be further improved so that it can be used as a reference for colleagues. Usually my colleagues will ask me how to solve some difficult problems. I think if there is a QA, then in daily life, when I encounter customer problems, I can easily look up and solve them without having to ask again and delay. Time even affects the customer’s after-sales experience.

The second is to do a good job in connecting after-sales and pre-sales. Many times, the problems we encounter after-sales should actually be solved before-sales, or they are not after-sales problems, but are consulted by customers. At that time, I didn’t care about this. I think that in future work, we should do a good job in segmentation, and some simple after-sales problems can actually be solved in pre-sales. There is no need to switch to after-sales, which also affects customers. Experience, wasted time. In terms of docking, I think we can make a table. What problems should be solved before sales, and what problems should be solved after sales. This can improve work efficiency and also provide a good customer experience.

In short, my idea is to do a better job in after-sales work. Even if I don’t become the team leader in this competition, I will work actively in my daily life, summarize at all times, learn more, and let others My abilities have been improved. If my boss and colleagues feel that I am capable enough, please vote for me. Thank you! Customer Service Department Speech 2

Dear company leaders and colleagues:

Hello everyone!

First of all, let me introduce myself to everyone. My name is Liu Song, Han nationality, 33 years old, with a bachelor's degree and currently the deputy branch director of Longmen Branch. Time flies, and in the blink of an eye it has been three years since I last participated in the competition. Three years ago, I entered the company's rural branch management position through competitive recruitment. Today, I am standing here again, competing for a new position: sales customer service monitor.

The Wanshan Road Business Hall is the only third-level business hall of our Nanzhang County Telecommunications Branch. It is the signature of our company and handles a large amount of business and user traffic every day. Only by adhering to the customer first, attentive service concept, taking development as the main line and service as the duty, can we give full play to the advantages of the business hall and serve users well. When competing for the position of Director of Sales Customer Service Center, I think I have the following advantages:

1. Rich grassroots management experience

Since I entered the telecommunications company, I have been working on the front line, from mountains to hills, from towns to counties, so I understand the needs of front-line salespeople and the thoughts of front-line users.

For salespersons, they must strictly follow the company's regulations. Business hall decoration, service terms, work attitude, clothing, data entry, fund collection, etc., everything must be done carefully. For users, we must patiently introduce various businesses and recommend appropriate business types to them. If you can handle e9, never e8; if you can handle integrated business, never handle a single product.

2. Familiar with business processes

I am familiar with the business processes of the boss system and can handle business in person. I am familiar with all the main business policies and can promote them to users in a timely and accurate manner. I can handle fund collection, auditing and data entry myself.

Three. Have strong language communication skills and writing skills

Because I have been working at the grassroots level for a long time, I have faced different types of customers for many years. After long-term training, I can calmly deal with all kinds of picky customers. I am a member of the Nanzhang Writers Association. In my spare time, I can also use words to report various typical cases and advanced deeds.

The above are my personal advantages in participating in this competition. If I am successful in today's competition, I will work hard and conscientiously in my new job as always; if I am not successful, I will find out the shortcomings, strengthen my own learning, and look forward to success next time.

Thank you everyone! Customer Service Department Speech 3

Dear leaders, colleagues:

Hello everyone!

First of all, I am very grateful to all the leaders for providing me with this opportunity to participate in the competition and show myself. My name is xx, I am 35 years old this year, and I graduated from xx University majoring in xx. Today I am competing for the position of customer service supervisor of the company.

Why should I participate in the supervisor competition? Many friends and colleagues have asked me this question. As a woman, I don’t have any lofty ideals or ambitions. I don’t have any fantasies about being an entrepreneur or a strong woman. Why participate in this competition? There is only one answer, and it comes from my inner love for the company. Since graduating in 2009, I have worked at xx Branch of xx Cable Radio and Television Co., Ltd. for nearly 15 years. Although I am currently only a junior employee, I deeply love the company, and the company is my home. Radio and television is a career that I will strive for all my life. I feel very honored that I can contribute to the country's radio and television industry.

I have been working in the customer department and now I am an ordinary employee in the customer service department. In the x years from 20xx to 20xx, I have been working on the front line of the business hall, and I am very familiar with the daily work, business processing, tariff standards, etc. of the business hall. Since then, from June 20xx to the present, I have been working in the position of file management in the customer department. It can be said that I am familiar with the work of file management. Therefore, my first competitive advantage is that I have rich work experience and I am very familiar with the entire work process of the customer service department. Can deal with various emergencies and handle customer relationships well. My second advantage is my age advantage. I am 35 years old this year, with a harmonious family and a stable life. I am at the golden age of my career. In actual work, I have always maintained a high passion for work and am full of youthful vitality for my work. My third advantage is that I am studious and motivated. In my spare time, I continue to learn theoretical knowledge about radio and television business, and also actively learn management, marketing and other knowledge to constantly enrich and improve myself and improve my overall quality. My fourth advantage is that I have certain organizational and coordination skills, am good at communicating with others, treat people with sincerity, do things with heart, and have a certain appeal among colleagues.

If I am honored to serve as the second-level supervisor of the Customer Service Department in this supervisory competition, I will strive to build the Customer Service Department into a high-quality, standardized, efficient, united and progressive department. Specifically, I will work from the following three aspects:

1. Strengthen the management of the business hall and establish a good image of the company. The business hall is the window for the company's external business manager recruitment report service and the link between the company and its customers. The quality of service directly affects the company's impression. Therefore, we must vigorously strengthen the management of the business hall, start from small things, pay attention to details, strictly require, constantly enhance the service awareness of employees, provide the best quality services to our customers, and effectively establish a good image of the company.

2. Strengthen employee business training and improve service levels. The first is to strengthen Mandarin training for employees and improve the expression and communication skills of service personnel.

The second is to strengthen employee service etiquette training and enhance employee affinity, so that customers can have a sense of intimacy and warmth when handling business. The third is to strengthen business processing training, continuously improve the management level of business personnel, and strive to achieve zero error in work.

3. Strengthen document and archive management. As a company serving the whole city, customers submit a lot of documents and materials. Therefore, the classified management and archiving of electronic documents and paper documents is an important guarantee for the company to achieve standardized, scientific and efficient operation.

Dear leaders and judges, if my supervisor’s competition report is successful, I will tell myself that I must work hard, do not let down the trust of my leaders, and do my best to lead my colleagues to achieve great results. But if I If I fail in the competition, it proves that I am not good enough. I will continue to improve and improve myself, and continue to contribute to the development of xx.

As a radio and television worker, I will always love my career! As a supervisor, I believe that the customer service department's business will reach a higher level under my leadership!

Please vote for me. The competition speech is over. Thank you! Customer Service Department Speech 4

Dear leaders and judges:

Hello!

The position I am applying for is a customer service position.

First of all, I would like to take this opportunity to sincerely say "thank you" to my leaders and colleagues who have cared for, supported and helped me for a long time! I would also like to thank all the leaders, judges and the company here for giving me the opportunity to participate in the open competition. Let me step onto the podium today with the purpose of testing, learning, and improving, and accept everyone's judgment and the company's selection. I graduated from XX Electric Power Industrial School and am currently a computer engineer at a power supply station.

After graduating in XX, I worked in the company's rural power network transformation office. During my tenure, I overcame many difficulties such as small manpower and heavy workload, and successfully completed various tasks. In 20xx, after the network reform was completed, I competed for the position of microcomputer at the power supply station, responsible for issuance, cashier, files, customer service and other tasks. During my tenure, there were no errors in electricity bills, and there were no mistakes or omissions in the cash register. "Be honest, work diligently and do things diligently" is our creed. We strictly demand ourselves, respect our leaders, and unite our comrades, which has been affirmed by our leaders and colleagues.

I don’t have a glorious past, I just want to grasp the present and the future. Today, I am participating in the competition for "xxx" customer service, mainly based on the following considerations:

On the one hand, I think that to serve as a "xxx" customer service staff, you must have a hard-working and unknown professionalism. .

I grew up in a rural area, and I deeply understand the principle that "the edge of a sword comes from sharpening, and the fragrance of plum blossoms comes from the bitter cold." I am dedicated to my job, work down-to-earth, conscientiously, and meticulously. No matter what I do, I never bargain about the price, let alone worry about others. I do what I do, love what I do, and strive to do the best job possible.

The second is to have an innovative consciousness that is open-minded, eager to learn, and pioneering.

I usually love reading and reading newspapers, I am humble and eager to learn, and I am not ashamed to ask questions. I also learned some relevant knowledge about "95598" and quality services from other units. In my future work, I must take the essence and discard the dross to contribute to my work. What I use. In addition, you can skillfully use computers for online operations, word processing and daily maintenance. I am energetic, energetic, enthusiastic and motivated, and have high morale.

Thirdly, I also work in customer service at the power supply station, as the saying goes, I am close to the water.

During work, handle new decoration, capacity expansion, suspension and other business for customers. When receiving customers, be proactive, polite, patient and enthusiastic, and be natural, generous and dignified in appearance, elegant, polite and energetic. . We have never had any conflicts with customers, and we make customers happy and satisfied.

In addition, my voice is clear, my language is friendly, and my tone is sincere. In addition, I have laid a good foundation while working at the power supply station. I believe that I am qualified for the position of xxx customer service. If I can successfully compete for the position, I will live up to expectations. , live up to the mission and achieve "fighting for position and promoting action with position".

First, strengthen learning and improve quality.

On the one hand, strengthen the study of political theory knowledge and continuously improve one's political theory cultivation and ability to clearly distinguish between right and wrong.

On the other hand, we should strengthen the study of business knowledge and high-tech knowledge, keep up with the pace of the times, and constantly enrich and improve ourselves to make ourselves more qualified for our jobs.

Second, work hard and forge ahead with determination.

We not only carry forward the good styles and traditions of the past, work hard and work hard, but also focus on exploring experience and ways in work practice, and work together with everyone to shape Lingyuan’s 95598 customer service into a Brand services.

There is no doubt that in front of my leaders and colleagues, I am still a relatively unfamiliar student or recruit with limited knowledge and knowledge; I dare not ask for anything, I just want everyone to know me, understand me, help me, or like me. I, support me. It is precisely because of this that I see the gaps in myself more clearly, which prompts me to work hard, fulfill my duties, study hard, work diligently, and repay leaders and comrades with my meager efforts in my future work. Customer Service Department Speech 5

Dear leaders:

Hello everyone!

My name is XXX, I am 23 years old this year. I was assigned to the Lanbao Bay project in August XX, and I am currently the assistant manager of the lobby of the Lanbao Bay project. I am honored to stand here and compete for the position of Customer Service Director with the concept of training myself and serving the owners. Competition can show oneself, competition can find gaps, and competition can promote learning. Through this competition, no matter what the result is, I will get a lot of help.

From assistant lobby manager to customer service director, what changes is the name, but what remains unchanged is the responsibility. Everyone must have a heart to serve the owners!

The following are the advantages of my competition for the position of customer service director:

First, I have a strong sense of professionalism and self-motivation. During my work, I like to listen, be good at discovery, and have the courage to change. Learn the strengths of others, supplement your own shortcomings, and strive to improve yourself! When I first came to the project, everything was unknown to me. Every day I thought about something happening and expected that nothing would happen. Because I'm afraid that I can't handle it, and I'm afraid of hearing other people's bad comments about me. Seeing how other colleagues handled things, I thought I should be like that, and maybe I could do better! With this belief, every day when I go to work, I ask senior employees how to deal with any problems they encounter, follow them to solve problems, discover their methods of handling things, and try not to be inferior to others. In the beginning, when the project was full of mobile workers, whenever there was a shortage of people, they would be filled in wherever they were needed. I had contact with the assistant managers in every lobby. They all had their own ways of handling things. The more you interacted with them, the more you would find many ways. , and you can learn better! I can't say it's the best now, but it won't be bad!

The second is to have strong working ability. In my daily work, I pay attention to strengthening personal cultivation, working down-to-earth, being honest with others, and paying attention to the needs of the owners. After more than half a year of study and improvement, I have made great progress in dealing with the problems of the owner's home, from being ignorant at the beginning to being able to handle them with ease now. In the south door on the sixth floor of Building 2 in Lanbaowan, water leaked from the balcony of the equipment room, causing the wall covering in the living room to fall off. The owner complained many times but did not deal with it. The reason is that since the project has been moved in, the project will not be handled, leaving it to the owners to handle it themselves. The owner complained many times in the lobby about this. With the concept of caring about the owner's urgent needs, I comforted the owner, and then went to the customer service center to discuss the matter with the supervisor. After consultation, the supervisor called Engineer Li from the project and asked the workers to Go to your home to find out the situation. Finally, the balcony of the equipment room in the owner's home was re-leveled. During the construction period, we communicated with the owner many times to understand, and a matter that had been delayed for a long time was solved in this way. For this reason, the owner paid all the property fees for 12 years in October XX. Every time he saw the people on the property, he also paid the property fee. It is pleasant!

Third, he has a lively personality and good interpersonal relationships. Communicate and talk with the owners during the tenure. Treat the owners' affairs as your own, consider and deal with problems from their perspective.

If I successfully compete for the position of customer service director, my working ideas are:

1. Work harder to fill in the customer service center form.

2. Organize the customer’s file information to ensure the authenticity and accuracy of the file.

3. Do a good job in daily repair reporting and reception work, and manage it according to the provisions of the work instructions.

4. Receive and serve the owners with a considerate attitude.

With competition, there will be pressure. With pressure, there will be motivation. Only with motivation can we make better progress and improve ourselves. I don’t pursue perfection in everything, but I want to have a clear conscience! No matter what the result is this time, I will work hard with the belief of serving the owners.

My speech is over, thank you leaders! Customer Service Department Speech 6

Dear leaders and colleagues:

Hello everyone!

First of all, I would like to thank my leaders for recognizing me and giving me the opportunity to participate in this fair competition with everyone for the position of customer service supervisor. I feel really honored for this! Therefore, in this competition, I will give my best and show everyone my passion and fighting spirit as a member of xxx company!

At present, I have been responsible for the xx position in the customer service department for x years. I believe that most people in the department know me and have a certain understanding of my situation.

As a member of the customer service department of xxx company, I have always faced my work with a positive attitude and thoughts since I joined the company. Through studying and consulting with supervisor xx over the years, I have fully mastered the job requirements and responsibilities of customer service, and actively exercised myself at work and communicated with colleagues. This not only allowed me to master more work skills , and has become more integrated into the team, working hard to exert his own strength and contribute to the development and development of the team.

In my past work, I often served as the assistant to supervisor xx. I learned a lot about the thoughts and responsibilities of customer service supervisors during my work and consultation, and I also have a relatively comprehensive understanding of this position.

Today, the leader has prepared such a platform for us to compete fairly for the position of customer service supervisor. I deeply feel the expectations of the company leaders for us! Competition is the driving force for development and the source of motivating people to move forward! This is especially true in the customer service industry!

As customer service, we are not just ordinary staff, but also the people who serve the company externally, and the people who represent the service and performance of xxx company in the eyes of customers! It can be said that the quality of our work is the quality of the impression that xxx company leaves in people's minds! If you are a customer service person, you must strictly demand yourself and manage your own work and behavior! So as a customer service supervisor, you must ask yourself ten times or a hundred times the requirements! Only in this way can you lead your team by example and drive the company's reputation!

Now we are in an era of explosive development of information. The rapid development of information has brought too many choices to customers. Our job is to compete and show the style of xxx company in such an era where a hundred flowers are blooming! This is our responsibility!

As a customer service employee of xxx company, I have been working hard for this goal. But now, I hope to take up a leadership position and lead everyone to work hard for this!

Archimedes can "give me a fulcrum, and I can lift the whole earth!" Now I just need an opportunity, and I can also show you a better customer service department! I hope everyone can support me and vote for me!

Thank you everyone! Customer Service Department Speech 7

Dear company leaders and colleagues:

Hello everyone!

First of all, let me introduce myself to everyone. My name is xx, Han nationality, 33 years old, with a bachelor's degree and currently the deputy director of the Longmen Branch. Time flies, and in the blink of an eye it has been three years since I last participated in the competition. Three years ago, through competitive recruitment, I took a management position in the company's rural branch. Today, I am standing here again, competing for a new position: sales customer service monitor.

The Wanshan Road Business Hall is the only third-level business hall of our Nanzhang County Telecommunications Branch. It is the signature of our company. It handles a large amount of business and user traffic every day. Only by adhering to the concept of "customer first, dedicated service", focusing on development and taking service as our duty, can we give full play to the advantages of the business hall and serve users well. When competing for the position of Director of Sales Customer Service Center, I think I have the following advantages:

1.

Rich grassroots management experience

Since I entered the telecommunications company, I have been working on the front line, from mountains to hills, from towns to counties, so I understand the needs of front-line salespeople and the thoughts of front-line users. For salespersons, they must strictly follow the company's regulations. Business hall decoration, service terms, work attitude, clothing, data entry, fund collection, etc., everything must be done carefully. For users, we must patiently introduce various businesses and recommend appropriate business types to them. Those who can handle e9 will never handle e8; those who can handle integrated services will never handle single products.

2. Familiar with business processes

I am familiar with the business processes of the boss system and can handle business personally. I am familiar with the policies of each main business and can publicize them to users in a timely and accurate manner. I can handle the collection and auditing of funds and the entry of data myself.

Three. Have strong language communication skills and writing skills

Because I have been working at the grassroots level for a long time and have faced different types of customers for many years. After long-term training, I can be calm and calm when facing various picky customers. response. I am a member of the Nanzhang Writers Association. In my spare time, I can also use articles to report on various typical cases and advanced deeds.

The above are my personal advantages in participating in this competition. If my competition is successful today, I will work as hard as ever in my new job; if not, I will find out the shortcomings, strengthen my own learning, and look forward to success next time.

Thank you everyone! Customer Service Department Speech 8

Dear leaders and colleagues:

Hello everyone!

My name is XXX. Today I am competing for the position of customer service center monitor. First, let me briefly introduce myself. My name is XXX. I have been with the company since 20XX. I started as a customer service representative. When the central leadership provided a promotion platform for employees, I seized the opportunity and worked hard through my own efforts from team leader to my current position as monitor. It is inseparable from the help and support of leaders and colleagues. So I worked harder and finally led my team to win the second prize in the cultural festival. I am even happier to receive this group award than I am to receive an individual award. This is the result of our collective efforts.

First of all, let me talk about my understanding of the work of the squad leader during the year I served as the squad leader. If I want to become a qualified squad leader, I will use 5 phrases to summarize it. The first is understanding. We must understand correctly. Leadership intentions and company-issued directives and goals. The second is communication, passing down what we have learned to my customer service representative, and then feeding back the problems encountered at work to my leader, doing a good job of uploading and distributing, and being a good link. The third is execution, strictly implementing the central system to ensure To complete various operational indicators, the fourth is innovation. Only by constantly thinking about innovation at work can we make progress and improve business service levels. Finally, the squad leader must use his own charm to bring the group together to maximize his potential. Achieve the goals of personnel training, business development and customer service.

Secondly, I want to talk about the understanding of managers. Within a team, a monitor has many roles, and they change as she changes. When there is a sudden increase in call traffic, she needs to respond in a timely manner. Allocate the number of agents to ensure the normal completion of the target. At this time, she is a decision-maker. When the customer service representative has ideas and opinions, she must promptly feedback these suggestions to the leader so that the leader can better understand the ideological trends of employees. At this time, she is a decision-maker. A liaison officer leads the assistants well. When users and customer service staff need help, she solves their problems in a timely manner. At this time, she is also a service provider. In short, as a decision-maker, manager and executor, we must shape our own character charm.

If I can continue to serve as the squad leader, I plan to focus on four points. First, I will put team building first. Due to adjustments made in our customer service center, reservation personnel will be assigned to the squad. Carry out front desk continuation work, so how to enable this part of the customer service representatives to adapt to front desk work as soon as possible is very important. My goal is to promote an atmosphere internally and build an image externally. The second is the operational indicators. My goal is to continuously innovate and strictly adhere to the indicators. The third is the service. I will improve everyone's service level through listening training and the team's weekly service activities. The responsibility of the service weekly student is to supervise the service quality of this class, so that the best among everyone is elected, which will also play a positive role in improving the service quality of the class.

Of course, if the service level this week improves under the supervision of the service value week student, the value week student will be rewarded accordingly. The last part is the learning and growth part. Only with a strong business foundation can we better serve users, so we must be proactive while also solidifying our basic knowledge.