What are the company’s standard requirements for professional image?

1. Dress neatly and look elegant.

1. Dress neatly. Company employees should dress neatly when working, keep their clothes clean and decent, neatly buttoned, and do not expose their chests or roll up their sleeves or trousers. Male employees should wear dark leather shoes and socks; female employees should avoid exposing their socks when wearing skirts.

2. The hairstyle is generous. Hair should be neat, well-styled and washed regularly. Do not dye different colors. Male employees are not allowed to have long beards and long hair; female employees are not allowed to have weird hairstyles.

3. Decorate appropriately. Female employees are allowed to wear moderate makeup, but not heavy makeup, long nails, or colored nail polish. They are not allowed to wear too many dazzling accessories, and they are not allowed to wear more than one ring on their hand. Male employees should keep their faces clean and should not grow mustaches or wear colored glasses while working.

2. Be generous and dignified

1. Stand tall and straight. When standing, you should keep your abdomen and chest straight, and do not bend over. Male employees should stand with their feet shoulder-width apart; female employees should stand with their feet together and their hands hanging naturally, crossed in front of the abdomen and behind the back. 2. Sitting in an elegant posture. When sitting, your buttocks should be two-thirds of the way out of the chair, and your chest should be level with the tabletop. When writing at the desk, you should support the weight of your upper body with your elbows, and keep your posture straight and not tilted. Don't lean over a table or recline in a chair. 3. Walk steadily. When walking, the center of gravity of the body can be slightly tilted forward, the abdomen should be drawn in and the chest should be raised, the head should be looked straight up, and the arms should swing naturally. When many people are traveling together, do not hug each other or stand in a row. If something urgent happens, you can speed up your pace, but don't run in a panic.

4. Behave in a civilized manner. Do not cut nails, put on makeup, pick your nose, pick your teeth, pick your ears, yawn, shake your legs, or stretch in front of customers or in the workplace.

3. Civilized language and appropriate speech

1. Elegance in language. When speaking, speak at a moderate volume and speak clearly, and pay attention to using appropriate language and titles in different situations.

2. You must keep quiet and harmonious in the office, and do not speak loudly or make any noise.

3. Promote the use of Mandarin at work.

4. Use elegant and polite language in all situations. Use a calm tone when using the phone, handling business, and receiving consultations, and insist on using the "Cross" civilized language: hello, please, sorry, thank you, and goodbye; when answering the phone, you should take the initiative to report your unit - "Hello, ** Company".

5. Address leaders in the workplace by their surname + position, and do not call them by their first names.

6. Use calm and standardized language with colleagues and customers. Do not use vulgar or dirty words. Do not call others by their nicknames or nicknames in public. When you go to work in the morning, you should take the initiative to say "good morning" or "hello" when you meet your colleagues for the first time, and say "thank you for your hard work" and "goodbye" to each other after get off work.

4. Strict discipline and orderly work

1. Observe labor discipline. Do not cover shifts without authorization, do not arrive late or leave early, do not leave work or leave work; do not gather in groups to chat, laugh or play; do not smoke during official hours or in non-smoking places; do not eat snacks during working hours, do private work, and do not read books that are not related to work. Newspapers, TV, and telephone conversations are not used; drinking during lunch breaks or working hours is not allowed unless required for work or reception.

2. Observe business disciplines. Strictly abide by all business work disciplines, conscientiously implement various management systems and business operating procedures; strictly prohibit the company's external business, private and other illegal activities; strictly prohibit fraud and fraud at work; abide by the various management rules of the department to which this position belongs, Unreasonable problems in the operating procedures should be raised in a timely manner and reported to the direct superior for resolution as soon as possible; ensure that the records on the outing activity registration form are true and accept supervision and inspection; 3. Supervise and inspect the behavior, activities and work of colleagues, point out problems in a timely manner and help improve them , those who refuse to accept should report it in time.

5. Pay attention to hygiene and keep clean and tidy

1. The environment is clean and tidy. Keep the office tidy. Clean the desk and floor once a day. Clean thoroughly once a week. Consciously maintain the environmental hygiene of the workplace, keep tables, chairs, counters, floors, railings, doors, windows, and equipment clean, so that the working environment complies with the relevant regulations on the Bank's corporate image construction.

2. Maintain hygiene. Don't throw away peels and scraps of paper, and don't spit anywhere.

3. Place them neatly. All types of office utensils, materials, and receipts are placed neatly on the office desk. All documents must be placed properly before leaving get off work to prevent loss or leakage.

4. Install correctly. Business announcements or promotional slogans should be hung neatly and posted in the prescribed locations as required.

5. Accident prevention. Pay attention to fire prevention and theft prevention, and report any potential accidents or abnormal situations to relevant departments immediately to eliminate hidden dangers. Do not use fire-fighting equipment casually. Learn to use fire-fighting equipment and understand general fire-fighting knowledge.

6. Service with a smile and hospitality with enthusiasm

1. Service with a smile and hospitality with enthusiasm. When receiving customer inquiries, business, or visits, you should smile, be polite and enthusiastic, and be enthusiastic, sincere, and patient with customers.

2. Be serious and sincere to all customers and treat them equally.

3. Listen to customers’ opinions with an open mind, be patient and tolerant, be reasonable, and try to satisfy reasonable requests.