How can hotels be managed to maximize profits?

how to maximize the social benefits of the hotel? is it profitable to build a house, dig talents, buy things and open the hotel? Let's take a look at the hotels around us. After several years of fighting, except for a few hotels, most of the other hotels have fallen into a constant beating, and continue to make improper preparations for the early stage and repeatedly invest multiple funds. This is a terrible industry phenomenon. Why do so many hotels fall into the strange circle of tinkering so quickly? Why do a lot of money invested repeatedly get deeper and deeper? Why do the seemingly prosperous businesses in prime locations have little profit? What is ruthlessly devouring our profits? What is affecting the hotel business? A hotel is like a giant machine that creates economic and social values. When we are involved in the manufacture of this giant machine, how can we plug the black holes left behind? In the practice of operating this giant machine, can we introduce an upgraded technology to fill the loopholes in the hotel? How can we make the hotel more scientific and advanced?

first: how to reduce the future cost

what is the future cost? Simply put, it is the cost that will happen in the future. For example: exhaust system. When buying an exhaust fan in the kitchen, it is said that the power of the exhaust fan is enough for the kitchen, but the dealer just gives you a high power. When people think that it is normal to open the exhaust fan, what we see is that the exhaust fan blows a lot of hundred-dollar bills into the sky mercilessly, and bundles of money disappear with the smoke. Some kitchen managers lack the awareness of energy consumption of ventilation, and they also open the exhaust fan without turning on the furnace; Some department managers turn on the high-power fire-fighting exhaust fan for a long time. On the one hand, the water temperature of the air conditioner is turned to the lowest, and the cold air is ruthlessly pumped away. On the other hand, the high-power fire-fighting exhaust fan accelerates the waste, pumping away not only the air, but also your profit. How to reduce the future cost, here are several ways.

1. How to reduce the structural cost

In order to operate normally, a hotel must go through five steps: land acquisition, construction application, decoration, preparation and operation, among which decoration design is very important. Of course, beautiful design is important, but it is more important to create profits and save costs, and not to waste area. According to the market in southern China, under normal circumstances, the cost of investing in a five-star hotel with about 5 rooms is: land 2, square× 6, yuan/square = 12 million yuan, civil engineering 5, square× 1,3 yuan/square = 65 million yuan, decoration and equipment 5, square× 3, yuan/square = 15 million yuan, totaling 35 million yuan. If the vacant area for civil works and decoration is 3, square meters, it will waste 13 million yuan (3, square meters× 1,3 yuan/square = 3.9 million yuan, 3, square meters× 3, yuan/square = 9 million yuan). The waste of 13 million investment in cash is equal to the fact that the hotel has been operating for more than half a year without profit, plus more than half of the operating costs and expenses, and the indirect loss is about 25 million, which is only part of the expenses; The second problem is convection. Many hotels have unreasonable structures, which lead to serious heat loss, poor sealing performance and very serious energy consumption loss, which increases the energy cost for later operations. The third is the problem of structural standardization. Some owners think it has something to do with it. In the case of incomplete procedures, they start to build and decorate the building, and only when the formalities are needed can they find out that the first level: the fire can't pass. Because no leader is willing to smash his job for your approval, as a result, the fire control can only be rebuilt, which is not a small repeated investment. Is there any way to avoid the above situation? First of all, we must carefully review the designer's drawings and make clear the area and structure that may be wasted, because many designers are concerned about function and aesthetics, and we are concerned about maximizing the investment cost and benefit, and we must cut off unnecessary cost waste; Secondly, try to ask the departments of fire control, health and cultural law enforcement to review the drawings first, and ask them to visit the site to give advice during the construction, and then go through the formalities in one go.

2. How to reduce the maintenance cost

It is often found that such hotels are beautifully designed by designers, but they do not take into account the future maintenance cost. Some walls are made of light-transmitting art glass, with a large and beautiful area. In order to achieve uniform light transmission, the construction team can only use a large white waterproof tarpaulin to block the lights and then install glass outside. However, not long after, several fluorescent tubes were broken, and the engineering department had no choice but to remove the glass and then open the cloth. It was really easy to install and difficult to maintain. In order to change a few simple fluorescent tubes, it damaged a lot of artistic glass, which not only affected the customer service for several days, but also became a big trouble and wasted more labor costs. It can be seen that it is very important to design beautifully, but the most important thing is to consider both beautiful and practical, and try not to cause the hotel to make a second investment in materials. Good hotel design and construction can save 45%-65% of materials and manual maintenance costs.

3. How to prevent the energy consumption of glass doors and windows

Generally speaking, the energy loss of hotel doors and windows is as high as 2%-35%. According to the test, single-layer window film can block 6%-8% of solar energy, and sticking window film on glass doors and windows or hanging reflective curtains can greatly reduce the energy consumption of air conditioning. At the same time, it must be strictly stipulated in the system that no one is allowed to open glass doors unless necessary to avoid it.

4. How to use the water receiver to save energy

The water receiver is widely produced at present, which shows that its market is very broad. The water collector can reduce a large number of fine water droplets drifting in the hot and humid air discharged from the cooling tower, and avoid water mist pollution and solidification to the surrounding environment. It is a water saving and environmental protection device installed. According to statistics, a large hotel can save at least 3 tons of water every year by installing a water collector.

5. How to save energy on the hotel exterior wall

If the hotel exterior wall is painted with light color, especially with high sunlight reflectivity, 65%-75% of heat energy can be reflected. In hotels in southern China, we all know that in summer, sometimes two or three air-conditioning hosts are all running at high load, and guests are still shouting for heat, especially those who live on the top two or three floors. The air conditioning is useless at all, and even the hotel wall and ceiling are hot. In recent years, the appearance of aluminum membrane waterproofing membrane, metal roof insulation, can reflect 75% of sunlight, and at the same time has more than 95% emissivity, which can generally reduce the roof temperature by 23℃ and save 2%-7% of air conditioning costs. The modified asphalt waterproofing membrane is used in roofs, walls, basements, bathrooms and other parts of buildings, achieving 1% waterproofing. The appearance of new materials declares that waterproofing and heat insulation in China have entered a new historical moment.

6. How to save money by using frequency conversion system

At present, the manufacturers of frequency conversion system are very popular, but there are still many hotels that don't believe in frequency conversion system. Water pumps, refrigeration units, elevators, fans, boilers, etc. in hotels generally have surplus power to prevent overload. Using frequency conversion system, the speed and frequency of motors can be adjusted according to the changes of temperature and load, which can generally save electricity by 25%-45%, and the equipment investment can be recovered in more than one year.

7. How to avoid the waste of electric tigers

At present, in addition to the wide use of solar energy and air conditioning refrigerant water systems in the industry, new energy-saving methods are also adopted in the circuit, such as the lights in floor corridors and fire exits, which are usually turned on only a small part according to the distance, and the rest are all induction lamp; All lights in the hotel are required to be switched on and off, which greatly saves lighting time and prolongs service life; The electric tiger is still hidden in another hidden place of the hotel, which is rarely noticed by people. That is the KTV private room. The biggest energy consumption is the projection light bulb, stereo, power amplifier, subwoofer, etc. Some private rooms have electrical power as high as nearly 1, watts. If the switching time is not stipulated in the system during the preparation period, the monthly energy consumption will be great.

8. How to save money for purchasing

Everyone has this experience. When an accessory is broken, the purchasing department often has to wait until it needs to buy more items before going to a distant place to purchase. At present, the guests come, but there is no way to serve them. The original problem lies in the preparation period. When purchasing in batches in the distance, the scattered and seldom used items are also purchased by the way. When the accessories are damaged, they can't replenish them nearby in time. The best way for hotels to prepare for purchasing is to publish the news of purchasing on the Internet first, for example, a better hotel purchasing network in the hotel industry. After more suppliers offer quotations, they will buy in batches from afar and locally, which can greatly save the purchase cost in the future.

9. Paying attention to product performance equals saving money

When we buy products, we buy the performance of the products, and we must not bring serious consequences to the future for the sake of temporary cheapness. We once prepared a hotel. In order to save money, the owner purchased a batch of cheap card boxes and switches in the guest room. Supposedly, this is not a large equipment, so there should be no big problem. However, a week later, when the guest room was reclaimed, it was found that some card boxes could not get electricity, and some switch induction functions failed. Although all of them were replaced later, it not only caused waste, but also delayed the progress of the project. Just think, if it is broken after delivery, the loss will be even greater. Therefore, when buying a product, we should choose the performance of the product, and consider its stability, life and after-sales service, which is what we need most.

from the above nine points, we can see that cost and expense are the eternal themes of hotel management. We must strictly control the management cost of hotels; As far as operating costs and expenses are concerned, as long as they can bring profits, we will never be harsh, because reasonable investment in operating costs can bring more operating profits and more opportunities to hotels.

second, how to extract higher labor value

In terms of salary and welfare, the general boss's mentality is: You have to work hard, and I will get better welfare benefits when the company makes money. You didn't make money for me, so why do you ask me for conditions! Employees think that you have to give me security, solve my worries and meet my conditions first, so that I can work hard for the company, otherwise, I will leave. In fact, this is a pair of eternal contradictions. Practice has proved that, from the perspective of the world's salary trend, it is basically rising, but rarely falling. The loss of employees is mostly caused by the owners. Because the skilled workers have left and the green hands have come back, it takes time to get started. Therefore, Carnegie, an American management master, said, "Take my factory and leave my employees behind, and we will have a better factory soon." It can be seen that only the buttonwood tree can retain golden phoenix, and retaining employees means retaining wealth.

1. How to realize the horizontal leap of personnel structure

Before preparing for hotel recruitment, we must first do the personnel structure. However, we have been adopting the vertical management mode for many years, so we often find management faults in the management process. Why is this happening? To put it simply, it is not that the middle layer has no execution, but that there is something wrong with the management mode. The distance between the grassroots and the upper layer is too long, and the ideas of the upper layer cannot be fully implemented at the grassroots level. Some documents are locked in the filing cabinet after being conveyed once. Therefore, to solve this problem, we should not completely change to flat management, but realize the combination of vertical management and flat management from the architecture, and make the middle and high-level managers of vertical management have multiple roles horizontally as far as possible. Cultivating horizontal talents, combining horizontal and vertical management, and combining vertical management with flat management are the needs of the current development of the times, which is advanced in the times and can greatly save the cost of human resources.

2. how to retain talents

through years of research, it is found that both career retention and emotional retention can not fundamentally control the brain drain. Because money, material and career can never satisfy people, but only a state of mind. If your employee is not satisfied in his mental state, he will not stay. The scientific collocation of personnel will greatly satisfy the mental state of employees.

We often say that a virtuous circle of hotels must go through three stages: making a success → operating → expanding and developing. We have also found a phenomenon that there are a group of people in the market. After the preparations are completed, these people will be gradually replaced after a few months of opening, and then "management" management talents will be recruited. In fact, this is a very wrong practice. Facts have proved that all hotels whose business has been stable in the end have been kept by the preparatory staff for three to five years or even longer from the beginning, because they no longer need the running-in period, they are familiar with the local market, they can accurately judge the market changes and adjust their thinking to keep pace with the times in time.

3. How to make corporate culture and welfare more bright

Corporate culture is to satisfy employees' mental state, and employee welfare is an aid to satisfy employees' mental state. In the hotel preparation process, including the canteen, a large number of slogans and banners should be posted to create a passionate atmosphere, boost morale and clarify the direction. Take pictures of employees' hardest moments, record the team's most Qi Xin labor moments, and post their dedicated expressions in time, because this is the power of praise. In addition to regular training, the key is to highlight the future prospects of the hotel and make employees full of hope for the future. During the preparatory period, some touching stories of employees will certainly happen. We should seize these typical stories in time, give them expanded publicity, infect employees, and make the whole hotel staff feel at home. We should also commend them in time and inspire people.

For employee welfare, it is very important for the chef in the canteen to eat first and live later. Because land reclamation is the hardest, we must eat well, which is the most easily overlooked link for many of our peers. In the same area, even if the dietary standards of each hotel are the same, life is different. The problem lies in the knife work and ingredients. For example, the same 15 grams of pork, if it is fried thinly, there will be more meat. Employees think that life is good, and employees who cut it thickly think that they can't see meat and have a poor life. The same cooking, with 5 yuan chopped green onion and without 5 yuan chopped green onion, results are different. For accommodation, each employee's dormitory has air conditioning and a separate bathroom. If possible, all the necessities of employees' lives will be equipped, and the reputation of employees will naturally impact the human resources market he is involved in. For the salary system, grass-roots employees in second-line departments and business departments should do as the Romans do; For business talents, especially the high commission system, as long as they can bring more benefits, the money is earned by them and should be stimulated.

to create a harmonious and happy corporate culture atmosphere, we should not only let employees have fun, but also let employees have a spirit and a sense of pride.

4. How to make employees form the habit of opening business from the beginning of preparation

In the hotel preparation stage, don't forget to emphasize courtesy. Because it's land reclamation in casual clothes, everyone, like migrant workers, is mixed with people from the construction unit, so many department organizers don't immediately ask for the implementation of the hotel requirements that have been trained, let alone the "three lightness", and even the minimum courtesy can't be implemented, which will open the hotel.