How to run a snack bar to improve customers' repeat customers?

How to run a snack bar to improve customers' repeat customers?

As the saying goes, a good horse doesn't go back to grass, but for people, when they meet delicious and unique food and eat it for the first time, they will have a second time and a third time. How can we get customers to come to the snack bar often?

Experts suggest how to run a snack bar and make customers become repeat customers. Four fast? ：

First, the brain is fast.

To open a shop and do business, we must use our brains, collect information from all sides, set up new service methods and innovate snack products, so as not to be easily eliminated by the rapid development of the times.

The second is to speak quickly.

A glib tongue means to greet customers politely, not to be lukewarm and turn a blind eye to customers' entry, but not to be too enthusiastic and make customers feel embarrassed after running. The trick here is to observe and speak at the right time when the customer shows the eyes of demand. Customers should actively promote the specialties of snack bars before ordering.

The third is Aauto Quicker.

We should not only diligently take care of our own styling and practice our own skills, but also try our best to create a good environment, so that we can not only retain employees, but also retain more customers.

Fourth, the feet are fast.

When customers need you, you must be fast, not slow and slow.

Fifth, we should treat customer complaints correctly.

One of the differences between snack bars and other industries is to provide services immediately and complete consumption immediately, so a little carelessness in the process of service and consumption will easily lead to customer complaints.

The contents of customers' complaints in general snack bars can be roughly divided into six categories: color and quality, money and difference, foreign objects in snacks, cleanliness and service, facilities and safety, seats and timeliness.

If there is a complaint, no excuse will help. First of all, we should listen to and accept customers' complaints sincerely and humbly, and distinguish the types of customers' complaints and the main points of solution. Then, we should follow the above-mentioned customer complaint handling procedures and solve the problem quickly and actively in order to give customers a satisfactory answer as soon as possible.

Although solving complaints is an operation to make up for the shortcomings, if this experience can really penetrate into the hearts of every employee and completely improve the crux of the problem, I believe it will win the favor of customers and keep a considerable number of customers coming to the store, which is the basis for the prosperity of the store. Operators should consider the seriousness of the problem from the perspective of customers. Therefore, it is the key to pursue customer satisfaction by understanding the contents and solutions of customer complaints and revising the service system to make it more perfect.

As far as the complaints encountered by snack bars are concerned, the complaints about snack products account for about 50%, the complaints about etiquette account for about 25%, and the complaints about services account for about 25%.

The management of snack bar is a complete operation system of a successful restaurant, from the establishment of corporate image, the role of service satisfaction played by service personnel, the requirements of managers for the quality, service and cleanliness of the store, and finally the handling of demands.

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