What is the code of conduct for cleaning?

1. Employee discipline

1. Consciously abide by the company's rules and regulations and pay attention to details in work.

2. Don’t be late or leave early.

3. Do not smoke, eat, receive guests, chat, or lean against walls or objects during working hours.

4. Wear neat work clothes, do not eat smelly food, and do not use smelly cosmetics.

5. Protect public items, use materials sparingly, and do not use public items for private use.

6. Obey leadership arrangements, obey disputed arrangements first, and do not leave your post without permission.

7. Colleagues should be united, help each other, and be polite to others.

8. Pick up items and hand them over voluntarily. They must not be kept as private property.

9. Use polite language and help customers enthusiastically.

10. Full of energy, dignified and generous manners, and a work attitude that is neither humble nor overbearing.

2. Work attitude, diligence and efficiency - carry forward the spirit of diligence and down-to-earth, and complete the work assigned with high quality and efficiency.

3. Appearance Standards

1. Cleaning staff must wear work clothes according to regulations. Work clothes must be washed and changed frequently, kept clean and tidy, and the tops should be buttoned and unrolled. sleeves, and the breastplate is worn squarely above the left chest.

2. Wear black cloth shoes or leather shoes, the uppers should be clean and bright, and wear black or flesh-colored stockings.

3. Keep your hair neat and tidy. Long hair should be tied up. Headgear should not be too large or too many. Do not leave weird hairstyles or dye your hair other than black. 4. Do not wear extra jewelry, do not keep long nails, and do not dye nails.

5. Do not eat odorous food or spray odorous perfume during working hours.

4. Service etiquette

1. Polite language

1.1 Use "Hello", "Please", "I'm sorry", "Thank you" and "Sir" Ma'am," "It's okay," "You're welcome," "Excuse me," etc.

1.2 Say "hello" first when talking to others.

1.3 When you ask the other party, you should first say "please", and when you end the question, say "thank you". When you make a mistake at work or cause trouble to the other party, you must say "sorry".

1.4 When encountering a customer that affects your work, you should stop or give way to let the customer go first.

2. Etiquette of address:

2.1 Men are generally called Mr., unmarried women are generally called Miss, married women are called Mrs., and when uncertain, we call them Ms.

2.2 When addressing elders, superiors, and business owners, they should be addressed as "you". When addressing third parties, do not use "he or she" but "that gentleman/that lady"< /p>

2.3 It is forbidden to refer to each other by nicknames or brothers and sisters during working hours.

3. Walking Etiquette 3.1 Do not make loud noises when walking in the aisles.

3.2 When encountering leaders and guests, give way, nod and smile, and pass on the right.

4. Honorific etiquette:

4.1 Welcome: Welcome, welcome.

4.2 Greetings: Hello, good morning, good afternoon, good evening.

4.3 Wishes: Happy birthday, happy wedding, and have fun.

4.4 Farewell: Goodbye, have a safe journey, welcome to come again, welcome to visit again.

4.5 Question: Do you need my help? Are you satisfied with my service? 4.5 Promise: Okay, yes, coming right away.

4.6 Apology: I’m sorry, I’m sorry, I’m sorry.

4.7 Thank you: Thank you for your praise, thank you for your suggestions, thank you for your cooperation.

4.8 Directions: This way please, please turn left, please turn right, go straight ahead, etc.