How to become a qualified taxi driver

(1) Language standards for passenger taxi drivers

1. Mandarin should be promoted when working, and cross-civilized expressions should be used (please, hello, sorry, thank you, goodbye), Be polite in language, approachable in tone, kind in attitude, and serve with a smile.

2. Meet and greet the passengers: "Hello, please get on the bus."

3. Start by asking for directions: “Where are you going?”

4. Pay attention to polite addresses for passengers, and call them "Mr.", "Ms.", "Comrade", etc. according to their different identities.

5. After arriving at the destination, he said: "Please pay according to the meter." After issuing the invoice and giving change, he said: "Please keep the invoice and your belongings." When the passenger gets off the bus, he says: "Goodbye, welcome to ride with me next time."

6. Passengers should explain patiently when they have questions about the charge. If the passenger does not accept it, he should say: "Sorry, if If you have any questions about the charges, you can report them to our company or the transportation department with the invoice.”

(2) Appearance and clothing regulations for passenger taxi drivers

1. Drivers are operating. In the service, we must be warm and polite to passengers, behave solemnly, and provide considerate service. Hair should be neatly combed, nails should be trimmed short, if women wear makeup, it should be elegant and moderate, and men should not have beards or long hair.

2. Clothes should be neat, simple, generous and smooth, with buttons fastened and no breasts exposed. When wearing trousers, do not roll up the trousers, and do not wear slippers or high heels.

Summer: Men cannot wear vests or shirtless; women cannot wear halter tops or miniskirts.

3. Drivers should avoid eating garlic, onions and other pungent foods before operating.

2. Standardized service rules for taxi drivers

(1) Specifications for driver service preparation before operation

1. Check the vehicle’s oil, electricity, Water, brakes, tires, vehicle tools, etc.

2. Keep the inside and outside of the vehicle clean, with clean seat covers and no debris in the trunk.

3. Place your own service certificate that matches the car's serial number as required to certify the service.

4. Check the meter, odometer and toll receipt, and prepare enough change.

5. Check whether the front and rear license plates and various operating driving documents are complete.

(2) Driver service standards during operation

1. Obey orders and consciously accept the supervision and inspection of the transportation management department;

2. When encountering problems during operation Passengers who wave to passengers can stop and pick up passengers when they can. Any of the following situations will be regarded as refusal:

(1) When waiting in line at a taxi station, refusing to take passengers for various reasons Carrying passengers;

(2) After the passengers waved to stop, they refused to carry the passengers for various reasons;

(3) When parking on the roadside, a passenger came up to rent a car and After asking where the passengers are, they refuse to carry them using various excuses.

3. When entering the factory for maintenance, dining, delivery or other circumstances where passengers cannot be carried, the empty sign light must be pressed to indicate to passengers.

4. When waiting for passengers at operating stations, you must park and wait in accordance with regulations, queue up to transport passengers in turn, and are not allowed to get off the vehicle to solicit passengers, and obey the instructions of management personnel.

5. Taxi drivers should use air conditioning, audio and other equipment according to the requirements of passengers during operation, and must not refuse without reason.

6. If the public security or traffic management departments require assistance in rescuing the wounded or sick, they should obey the command and dispatch.

7. Before starting the vehicle, check whether the door is closed and ask where the passengers are going and their requirements.

8. Passengers carrying luggage should take the initiative to open the luggage and assist passengers in safely placing their luggage. If it is necessary to take a detour due to traffic jams or road construction, etc., the passenger's consent should be obtained first.

9. If the vehicle breaks down while carrying passengers, the reason should be explained to the passengers, and the passengers should be asked to wait. At the same time, billing will be suspended, and the fault will be rectified in a timely manner. If the fault cannot be rectified temporarily, an apology should be made to the passenger and the passenger will be assisted. If you transfer to another vehicle, the fare will be waived or reduced.

10. If the meter fails during operation, the driver should immediately explain the situation to the passengers (passengers can choose whether to continue riding), and remind passengers to charge according to the mileage shown on the odometer. Passengers should immediately charge the meter after getting off the bus. If it is reported for repair, it will not be allowed to continue operating.

11. When passengers request to wait for the vehicle on the way, they shall not refuse unless there are special circumstances. Passengers can be collected first to pay the fare for the distance traveled and the fare for the reserved waiting time. Passengers are not allowed to leave without authorization before the agreed time.

12. Do not smoke, eat, or use mobile phones while driving. Drive politely and ensure safety.

13. When passengers get off the bus, they should be reminded to bring their belongings, pay attention before and after getting off the bus, and take the initiative to open boxes to help passengers unload or count their luggage. If any items left behind by passengers are found, they should take the initiative to return them to the owner. If the owner cannot be found for a while, they should be handed over to the company or the transportation department for processing.

14. Taxi drivers are not allowed to quarrel with passengers during operation. They must listen to passengers’ criticisms with an open mind and be able to convince others with reason and be reasonable.

(3) Drivers are not allowed to do so

(1) Do not refuse to carry passengers, rip off passengers, dump passengers, or fight against passengers;

(2) No Do not use taxi meters;

(3) Do not work without a certificate;

(4) Do not drive on unexcused detours;

(5) Do not allow Illegal possession of passengers’ lost items;

(6) Do not use vehicles to carry out illegal and criminal activities;

(7) Do not evade inspection;

(8) It is not allowed to insult or beat passengers;

(9) It is not allowed to use foul language;

(10) It is not allowed to drive dirty cars or "sick cars".