The humanistic password of the hospital (1)

This hospital won the title of "Best Employer of Medical Institutions in China" for six times in a row. The leaders of this hospital firmly believe that in order for doctors to bring warmth to patients, doctors should first feel warmth in management, because only those who live in the sun can bring sunshine to others; Their "temperature" hospital culture has become an eye-catching benchmark in domestic medical institutions. This is Zhongshan Hospital affiliated to Fudan University, a famous aircraft carrier in China's medical and health industry, and has just won the honor of China Humanities Construction Brand Hospital in 20 18.

What are the characteristics of this hospital? Wang Xin, secretary of the Party Committee of Zhongshan Hospital affiliated to Fudan University, said that this is reflected in the hospital culture. When we come into contact with different medical staff in Zhongshan Hospital, we can always feel the existence of a kind of power. In the words of Zhongshan people, it is "the soul of my mountain", which runs through all aspects of hospital management, forming the unique temperament of Zhongshan people and casting this "national business card".

Zhongshan Hospital, how to keep staff warm? With questions, we approached Zhongshan step by step and found that Zhongshan Hospital created a strong "home" atmosphere.

Home is a place to relax.

In the Zhongshan family, the spiritual and cultural needs of employees are fully valued and satisfied. Almost every employee with different interests can find his favorite cultural club. There are fashion teams, language art groups, football teams, basketball teams and badminton teams, all of which are very active. In the fashion team, from 56-year-old employees with senior titles to newcomers who have just joined the job, they are actively blooming elegance in their own way. The members of the Language Art Drama Club have superb skills on the stage of sketches, debates and popular science short plays, and have made many impressive achievements.

However, it is not easy to organize and promote these activities. Medical workers are too busy. How to make them willing to participate, really participate, so as to get physical and mental relaxation and pleasure, the hospital spent a lot of brains. "The hospital has high requirements for employees, and the service level provided by the hospital to employees is correspondingly high. The hospital's requirements for employees and the needs of employees for hospitals are balanced. "

The contradiction between doctors and patients at work is a common source of psychological stress for hospital staff. Usually, not all doctors have complete knowledge and skills of self-psychological adjustment, and they rarely have the opportunity to exchange the feelings and details of doctor-patient interaction with colleagues at work, so they often feel confused, lonely and helpless when dealing with the doctor-patient relationship. How to resolve this negative energy? The "balint Group" started in Sun Yat-sen Hospital in 2009 is a way for doctors to communicate with each other in the form of topic discussion and situational games. , so as to relieve occupational stress, improve communication skills, exercise and deal with the doctor-patient relationship.

A doctor at Zhongshan Hospital admitted that although she quickly calmed down on the day of the doctor-patient conflict, "she didn't really unload her psychological burden until she participated in the activity". Another doctor said: "Since the incident, I have been very scared and always worried about meeting the same patient again. Today, I share this case with you and get so many suggestions and encouragement from my peers. I feel much warmer after listening to it. "

In the past eight years, more than 100 activities have been carried out. Traditional balint team members mainly come from clinicians, but in practice, Zhongshan Hospital has expanded its membership and invited nurses, medical technicians, administrators and logistics personnel to participate in it, making it a "spiritual home" that truly belongs to all Zhongshan employees. "Employees can only work better if they have a good attitude. When employees are understood, they will naturally understand patients better, so patients will understand our medical workers better. " This is the source power of various cultural construction work in Zhongshan Hospital.

Home is a warm harbor.

Overtime is a common practice for medical workers, leaving children unattended in the cold summer has become a big headache. Thirty years ago, Zhongshan Hospital started nursing classes in winter and summer vacations. At that time, many other hospitals also set up similar institutions. However, as time goes by and the situation changes, many hospitals close classes in summer and winter. Jia said that the hospital is willing to be the strongest backing for the children's custody class. In this way, I persisted for 30 years. At the same time, it also increased the night shift, equipped with special car connection and snack supply; Replace tables and chairs with rounded corners to prevent children from bumping into accidents; In winter, there is a warm place for children to take a nap, and in summer, high-power air conditioning is added to keep the classroom cool; Sometimes doctors are too busy to pick up children, and teachers always accompany them carefully until the last child is sent to parents. Caring for the initial heart and solving the most practical problems for employees.

At the same time, Sun Yat-sen Hospital sorts out and sorts out employees' serious illnesses and difficulties every year, establishes sick employees' files, and constantly revises and improves the safeguard systems such as the Regulations on the Management of Relief Fund and the Regulations on the Management of Mutual Fund of Sun Yat-sen Hospital, so that every employee who needs help can get practical care from the hospital and solve worries. Zhongshan people bathed in the warmth of their home can go to their posts with warm hearts and pass on the warmth to patients, so that patients can feel the real and heartfelt warmth during the treatment; This is also the core of hospital management culture.

Home is a place full of love.

My mind is full of poems and books. Medical workers are naturally inseparable from the baptism of poetry books. When the CCTV program "The Scholar" swept the country, Zhongshan Hospital also opened a staff reading room. Everything is carefully arranged: retro lamps, telephones and many literary books, so that everyone who enters the room can quickly calm down and face themselves.

Many Zhongshan people came here and left their own voices, such as doctors, nurses, administrators, and logistics personnel ... They had lively and joyful conversations, monologues with sobs and tears, spiritual feelings of old employees who have been doctors for more than 20 years, and true feelings of doctors, mothers and children when discussing the meaning of life and death ... Many medical staff who are usually introverted or even "indifferent" showed delicate emotions in the reading room; So this reading room collects the most precious emotional files of Zhongshan people.

Zhu Wei, deputy chief physician of general surgery, studied and worked in Zhongshan Hospital for 20 years. She read her "Twenty Years of Love in Zhongshan" to her beloved hospital in the reading room: "I still remember the night when I finished my appendectomy for the first time, and it was already 3 am when I sent the patient back to the ward. The ward is quiet, and I don't feel sleepy at all. I went to the window and looked up at the clear night sky. I seemed very excited and fulfilled. But it seems very calm, because I have successfully treated the patient and my heart is very calm. That feeling is really good. "

Zhu Wei said that she felt that everyone in Zhongshan has a deep love for the hospital and work, but this feeling may not be easy to realize in daily life, so it is necessary to have such an opportunity to stop and reflect.

This sense of belonging and love for the hospital stems from the unremitting pursuit of medical care by the predecessors and their persistence in cultivating the younger generation. "Here, there are unparalleled teachers, like-minded colleagues and a platform for career development. What is the reason why they don't love Zhongshan? " This is the voice of Zhongshan people and the core dimension of hospital cultural cohesion.