Communication skills in service industry

Seize the opportunity to ask questions and use civilized language appropriately. For example, when buying goods, customers should have a title, which can say, "What does Mr., Ms. or children need?" Using civilized language will give people a kind feeling.

2. Switch languages

Use switch languages skillfully, turn passivity into initiative, listen carefully to customers' descriptions, and don't interrupt others' conversations.

3. Speak flexibly

Don't focus on one topic to ask customers, but ask questions according to their age and occupation, carefully observe their gestures, pay attention to the content and way of speaking, and master the right to ask questions actively.

4. Skills of changing sentence patterns

Skillfully use the skills of changing sentence patterns. For example, when a customer thinks something is too expensive, he can reply "Although the price is a little high, the quality is very good", which will make the customer feel that it is worth buying. If your answer is "Although the quality is good, the price may be a little high", it will reduce the customer's desire to buy, although the two answers only change the order of sentences, but give people.

5. master the circuitous skills

when customers ask questions, don't answer them too directly, otherwise they will lose their desire to buy. When customers are in doubt about buying goods, don't be too sharp. You can persuade them in a euphemistic way.