Respond to the demand for taxes and fees, and start a breakthrough from a small place.

Respond to the demand for taxes and fees, and start a breakthrough from a small place.

This year is the 10 year of "Spring Breeze Convenience Tax Action". The first branch of Lingao County Taxation Bureau has solved the high-frequency and difficult problems that taxpayers pay attention to through various ways such as first-line taxation and weekly training, and started with details and small points to further improve and break through the tax service level.

Expand the scope of "combination of asking and doing" and break through the barrier wall of online office.

The first branch of Lingao County Taxation Bureau actively meets the demands of bidding enterprises. Based on the "combination of consultation and office" business, relying on the first hotline 28284736, we arranged special personnel to answer and follow up simple operational questions such as "invoice collection" and "tax declaration for fixed-term households", and the problem handling time was shortened from 3 working days to 1 working day. If the online business fails to declare the tax payment, it can be solved by calling the first branch at 28284736 on the same day, without going to the lobby to handle it. Since its establishment, it has successfully answered and effectively handled more than 280 tax-related questions, realizing the taxpayer's handling of the questions on the same day.

All units jointly provide counseling to improve the training accuracy.

In view of the problem of "low frequency of tax and fee training and poor practicability" reflected in the early intensive training for new civil servants, Lingao County Taxation Bureau set up a training team in conjunction with various business departments, offered weekly business explanation training on its own initiative, tested business mastery, publicized the latest policy trends of Hainan Free Trade Port, new preferential policies for value-added tax, annual settlement and payment policies for personal income tax, and combined tax business knowledge with daily tax work to make tax service more detailed.

Provide incurable diseases treatment posts and solve rare tax problems.

In the daily work of the tax service office, it is inevitable to encounter some thorny problems that cannot be handled by conventional methods. In view of this situation, the first branch of Lingao County Taxation Bureau has set up a special "intractable diseases treatment post", which allows business backbones to serve as intractable diseases treatment specialists, realizes the service mode of online consultation and offline counseling by special personnel, and quickly solves the intractable diseases in the tax service hall to help taxpayers pay taxes faster and better. Since its establishment, it has accepted an average of five difficult problems that cannot be solved by normal procedures every week, mainly through the provincial bureau's application for operation and maintenance, and the processing cycle strives to be completed within 3-4 days, effectively improving the satisfaction of taxpayers.