What is the first responsibility system for petition issues?

In order to further implement the "Regulations on Letters and Calls" of the State Council, unblock channels for letters and calls, innovate the mechanism for letters and calls, and form unified leadership throughout the county, each with its own responsibilities, departmental coordination, addressing both the symptoms and root causes, and joint efforts to manage the situation. We should establish a new pattern of petition work to realize, safeguard and develop the vital interests of the broad masses of the people. With the consent of the county party committee and the county government, the relevant matters regarding the establishment of the first responsibility system for receiving petitions are hereby notified as follows:

1. The first petitioner and the first petitioner from the unit to receive petitions come to the town (or directly from the county and the province) The municipal unit in the county) reports the situation and puts forward suggestions, opinions or requests. The staff member of the town (or unit) who receives the first visit is the first person to receive the petition. The unit where the first person who receives the petition is the unit that first receives the petition.

2. Responsibility requirements

The person who first receives the petition and the unit that first receives the petition are responsible for handling, coordinating, and tracking petition matters within the specified time.

(1) If the petition matter is within the scope of authority of the unit that first receives the petition, and is reasonable and legal, the unit that first receives the petition should resolve it in a timely manner unconditionally; if it cannot be resolved temporarily due to current policies and conditions, the unit that first receives the petition shall The person and the unit that first receives the interview should be responsible for explaining clearly to the petitioner and creating conditions to solve the problem within a time limit; if the unit that first receives the interview is really unable to solve the problem, the first applicant and the unit that first receives the interview should do it in a timely manner Stabilize the work and report it to relevant departments to actively strive for solutions.

(2) If the petition matter does not fall within the scope of the first unit that receives the petition, the first unit that receives the petition and the first unit that receives the petition should inform the unit that handles the petition, and report in writing or by phone to the unit responsible for handling the matter. Petition matters shall be reported to the town and relevant functional units, and shall also be reported to the County Letters and Calls Bureau for record. After receiving the report, the town and functional units responsible for handling the petition should handle the matter within the specified time, respond to the petitioner in a timely manner, and report the results to the county petition bureau and the first unit that receives the petition.

(3) If the petition matter is a major or emergency situation, the first person to receive the petition should report it to the town, unit leader and leader in charge in a timely manner, and take timely measures to prevent the situation from spreading. The unit that first receives the call must report to the County Letters and Calls Bureau as soon as possible.

(4) If the petition matters involve multiple departments, the first petitioner and the unit that first receives the petition should promptly report it to the County Letters and Calls Bureau. After the County Letters and Calls Bureau asks the county leader in charge to determine the sponsoring unit, the county will The Letters and Calls Bureau and the sponsoring unit are responsible for convening relevant units to coordinate and handle the matter. The first person to receive the petition and the first unit to receive the petition are responsible for tracking the implementation of petition matters. After the sponsoring unit has completed the petition matter, it shall reply to the petitioner and send a letter to the county petition bureau and the unit that first received the petition.

(5) If the petition matter should be resolved through legal channels such as litigation, arbitration, administrative review, etc., the first petitioner should inform the petitioner to submit it to the relevant unit in accordance with legal procedures.

3. Responsibility Assessment

The person who first receives the petition and the first unit that receives the petition must register the petition matters in detail and do a good job of accepting, undertaking, transferring and tracking them. They shall not use any Reasons to shirk, perfunctory, delay. The work of first receiving petitions is linked to the quantitative assessment of the year-end petition work. For petitions from the masses, the first unit should accept them but fails to accept them. For each occurrence, 1 point will be deducted from the total score of the quantitative assessment of petition work; it should be transferred. If it is not transferred, 1 point will be deducted for each occurrence; if it should be handled but is not, 2 points will be deducted for each occurrence; if it should be followed up but is not, 0.5 points will be deducted for each occurrence. If there is perfunctory work during the first interview, intensifying conflicts, and causing serious consequences, the responsibility of the first interviewer and the first interview unit will be seriously investigated and reported to a certain extent.