Government service agencies should set up self-service equipment and designate specialized staff to provide consultation and guidance services.

Relevant departments stationed in government serv

Government service agencies should set up self-service equipment and designate specialized staff to provide consultation and guidance services.

Relevant departments stationed in government service agencies should reasonably allocate staff and fully authorize them. Government service agencies and relevant departments should strengthen training on the ability of staff to perform their duties and improve service quality. During the published office hours, services shall not be refused without justifiable reasons, and the number of cases handled per day shall not be limited.

If the administrative licensing matters applied for by market entities require on-site inspection according to law, the government service agency shall determine the time limit for on-site inspection before acceptance. Relevant departments should conduct on-site inspections within the prescribed time limit and guide market entities to declare; if multiple departments are involved, the government service agency should organize relevant departments to jointly conduct on-site inspections.

Government service agencies and relevant departments should ensure that the entire process of government services can be queried through work process records and video surveillance, and video surveillance content should be retained for at least six months.