How do you know about the highway toll collection position?

The toll station is the main window of the expressway to the outside world. The work attitude, work efficiency, and even every word and deed of each toll collector directly affect the image of the expressway, which requires the toll collector to We must usually strengthen political ideology and professional ethics education, enhance window awareness, and be dedicated and selfless. In specific work, we must combine charging work with civilized services, think about what drivers and passengers think, and help drivers and passengers think about what they think. According to the needs of the passengers, we charge according to the regulations, provide enthusiastic service, and use high-quality services to influence the passengers. Toll collection work is a boring and tedious job. If you repeat the same actions and the same language every day, you will lose your original enthusiasm over time. So how to do better toll collection work and improve the service level of toll stations? , it becomes important.

First, excellent business skills: proficiency in work process operations directly determines the quality of work. The contact time between toll collectors and drivers is only a few dozen seconds, but during work operations Be able to be proficient in the business without making any mistakes. You can determine the car model accurately at a glance, take out tickets quickly, and make clear changes at the first glance. In your work, you must serve others quickly, accurately, and conveniently, so as to win the praise and praise of others. Only by agreeing can we ensure the safety and smooth flow of roads. These requirements only require diligent study and practice in life to continuously improve one's work skills. It is necessary to be proficient in the knowledge of identifying various vehicle models and weighing, and to be quick and skillful in counting money, identifying counterfeit money, and making change during the charging process. Be familiar with handling various special situations. Although special situations are handled by the squadron leader, if we can master more business skills, we can solve various problems with drivers and passengers in a more timely manner. Therefore, we must continue to strengthen business learning. No matter what kind of difficulties you encounter at work, you must "not panic or get confused" in order to deal with them calmly.

The second is to have a correct work attitude:

Toll collectors have to face thousands of different drivers every day, saying "Hello" and "Goodbye". They don't know what to say every day. Repeatedly, if you don’t have a correct work attitude, you just do things perfunctorily during the work process, and you treat every driver like this intentionally and unintentionally, then this toll-paying job will become boring and as bland as water. As a toll collector, you should treat your job with a correct attitude and do your toll collection work with emotion.

The third is to smile at work: for toll collectors, although their central task is to collect fees, as a service industry, the construction of business ethics is crucial, and the two complement each other. Both are indispensable, only in this way can we charge better. Therefore, toll collectors should always smile and sincerely provide civilized services. Smiles are the sunshine of the booth. Drivers and passengers are the guests of the toll collectors. There is no reason for the toll collectors not to smile to them.

The fourth is to improve the level of high-quality service: the "Warm Toll Booth, Happy Half Your Trip Gold Medal" event is an opportunity to fully improve the level of civilized service and comprehensively improve etiquette gestures, civilized language, smiling service and singing. The connotation of sing-and-pay service requires not only being familiar with etiquette gestures, civilized language, smiling service and the movements of sing-and-pay service, but also starting from every step, starting from every word and deed, and spreading a warm smile throughout the entire paid service middle. Deliver service and care through smiles, allowing drivers to feel that etiquette gestures, civilized language, smiling service and singing are not just standard actions, but a kind of emotional transmission, allowing drivers to truly feel enthusiasm and sincere smiles , is the best service.

Fifth, we must consciously abide by various rules and regulations: Toll collectors must consciously abide by various rules and regulations and national laws and regulations, consciously act according to the rules, abide by disciplines and laws, obey arrangements, respect leadership, unite comrades, Take the station as your home, complete your toll collection work accurately, add glory to the toll station, and successfully complete the tasks assigned by the leadership. I believe that as long as you do these things well, you can do a good job in toll collection.