Code of civilized etiquette for hospital nurses

Smile is the golden key to interpersonal communication. As angels in white's smile, it is a symbol of beauty and a manifestation of love, giving patients hope for life. The following is the code of civilized etiquette for hospital nurses that I compiled for you. Welcome to reading. Please pay attention to more exciting content.

1, communication etiquette of nurses

As a special and important group in the hospital, nurses are colleagues, comrades and sisters. They should respect and love each other, safeguard the prestige of their peers and respect their personality and self-esteem. Nurses have a clear division of labor and are in harmony. Based on the principle of "patient first", they actively unite and cooperate, take care of each other's difficulties and pains, actively help others' work, and make the whole nursing work in a harmonious and orderly state, so as to continuously improve the quality of nursing and better serve patients.

Step 2 dress neatly

Dressing neatly is the most basic etiquette at work. People's appearance is one of the ways to convey emotions, which has the function of conveying emotions and pleasing the body and mind, embodies the unique mental outlook of nurses, symbolizes their self-confidence and embodies their pride and hope.

3. Language communication

As the saying goes, "a good word warms the spring, and a bad word hurts people in June." Use popular, polite, comforting and encouraging language at work, avoid simple, blunt, rude, sarcastic, insulting and abusive language, and often use "hello, please, I'm sorry, thank you, you're welcome, please go". , can make people feel kind, harmonious and bold. Nurses should use "help" more often, okay? Let's do it together, ask "and so on. In addition, confidential language is used. In order to cure the disease, the patient tells the medical staff secrets or privacy that he can't reveal to others. The diagnosis and treatment of the patient's medical history should not be disclosed at will, let alone gossiping, and medical secrets should be kept confidential.

Step 4 keep your dignity

Nurses have changed from simple disease care to holistic care of patients' body and mind. The dignified behavior of nurses can win the trust and respect of patients, and their enthusiasm can make patients feel kind and warm. In operation, they should be light and flexible, strictly regulate their normal operation behavior in their daily work, and let patients have a sense of trust.

5. Use the silent language of smile.

Smile is the golden key to interpersonal communication. As a angels in white, a smile is a symbol of beauty and a manifestation of love, which gives patients hope for life and can improve the relationship between colleagues and nurses. When I was seriously ill, I came to the ward with confidence for medical treatment. I not only received warm reception, careful treatment and care from medical staff, but also gained trust and sincerity from our smiles.

It can be seen that the application of communication etiquette in nursing work is an important magic weapon to improve nurses' psychological quality and ensure nursing quality.