7 property week work schedule template

Property Week Work Plan Template 1

I. Work completion last week

On-site work plan:

1, welding console railing between bathroom equipment

7 property week work schedule template

Property Week Work Plan Template 1

I. Work completion last week

On-site work plan:

1, welding console railing between bathroom equipment rooms. (Contact the General Production Department, the railing will be solved next week, and the valve will be delivered in 165438+ 10. )

2. Solve the bulging problem of the second floor of Building C ... Out of stock.

3. Maintain the kitchen equipment of the office building. (Some of them have been maintained, and will continue to be maintained next week)

Community operation and maintenance plan:

1. Paint the wall of the second meeting room in Building 1. be sold out

Work plan of community maintenance group:

1. Maintenance of kitchen equipment and facilities in residential areas. be sold out

2. Organize NOSA related documents. Yes, residential lighting, fire doors, herringbone ladders and glass inspections have been completed.

Second, the work plan for next week

On-site work plan:

1. Continue to maintain the kitchen equipment in the office building.

2. Supervise the comprehensive production department to solve the problem of adding railings to the bathroom console.

3. Debug the new bottle type of the bottle blowing machine.

Community operation and maintenance plan:

1, 1 Building 3, replacement of air conditioning valve in men's toilet on the west side.

Part of the walls of General Manager Peng's room and Liu Shuji's room in Buildings 2 and 3 were painted.

Work plan of community maintenance group:

1、

2. Paint the west wall of the 2nd and 3rd floors at the entrance of Building No.2 in the residential area. Maintenance of kitchen facilities and equipment in no.2 building of residential area.

Property Week Work Plan Template 2

As xx has basically completed the construction and there are many renovations in the site, the land reclamation work is coming to an end. The cleaning department must strengthen the follow-up work of on-site cleaning and clean up the surrounding environment. After completing the daily cleaning work, it is necessary to strengthen everyone's quality training and business skills training in order to better improve the cleaning service of the cleaning department. The weekly work plan is as follows:

1, strengthen the daily inspection, and immediately organize rectification if any sanitary corner is found.

2, the implementation of performance appraisal system, so that employees continue to improve their work, play an incentive role.

3. Respond to unexpected events, such as water accumulation and seepage caused by heavy rain.

4. Follow up the cleaning of dust and sediment brought by the renovated floor, and the cleaning staff or cleaning foreman shall manage it well.

5. The foreman should patrol and supervise the work of each post every day, set an example when necessary, and fill in the daily inspection record.

6. The head of the cleaning department shall review and sign the inspection results of the cleaning foreman every day, and improve some unqualified work contents in time.

7. Conduct business knowledge training and operation skills training once a week to standardize the operation methods of post work.

8. Clean up and rectify the surrounding environment.

Property Week Work Plan Template 3

Time flies, in a blink of an eye, I have been joining Fu Bio-industry in Ganlong Xuefu Community for one month, and I am deeply touched. With the care and love of my leaders and colleagues, I have learned a lot of work experience, and various work systems have been continuously improved. In my heart, I always adhere to the service concept of "using our love, carefulness and thoughtfulness for your comfort, satisfaction and peace of mind, and doing a good job for small businesses in the community". The work of this month is summarized as follows:

Many people don't understand customer service work and think it is simple, monotonous or even boring, but it is not. To become a qualified and competent customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise there will be many mistakes and dereliction of duty in your work. It is not enough for an excellent customer service staff to have skilled business knowledge and superb service skills. We should constantly improve our psychological quality and learn to make boring and monotonous work colorful as a kind of enjoyment. Be honest with the owner, sincerely provide practical and effective suggestions and help to the owner, listen carefully to the owner's problems, carefully analyze and guide them, put out the owner's emotional anger, and prevent the owner from complaining more because of the service attitude.

(1) Strictly grasp the service quality and level of customer service personnel and create a good service image. The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. I am responsible for all the work of the first phase 1 building of Ganlong University. A total of 1 Building 17 1 Houses have been handed over, 106 Households have been renovated, and 53 Households have moved in. In my mind, I finally set up the service tenet of "Sincere service, everything for you", and put this concept into the service for the owners, taking the owners' affairs as my own business in the service.

(two) closely cooperate with various departments to do a good job of internal and external contact and coordination of service centers. The important function of customer service department is to contact the service center and the owner and other external work, provide services to the owner in time through feedback information, and deal with the problems raised by the owner in time.

1 1 focus of the monthly work plan:

(a) Continue to enhance the level and quality of customer service:

(two) to strengthen the level of property service charges, to ensure that the end of the year reached more than 90%;

(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(4) Improve the customer service system and process, and basically realize institutionalized management.

(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.

(six) to strengthen the management of building protection, regular inspection of vacant houses, and constantly improve the quality of service.

Looking back on the past month, I have gained a lot and grown a lot. Only when you give can you gain, and only when you pursue can you taste an upright life and cheer yourself up. Under the leadership of the company leaders, I will work hard in the new month and create better results!

Property Week Work Plan Template 4

I. Guiding ideology and work objectives

20xx is a crucial year for the in-depth reform and development of logistics industry group companies. As an important department of the logistics company's "one body and two wings" development strategy, the property service center shoulders the heavy responsibility of reform and development. According to the logistics company's three-year development plan and 20xx work priorities, the basic guiding ideology of the annual work of the property service center is: adhere to the basic principle that development is the last word, put people first, strengthen management, improve service quality, boldly, actively and steadily promote the reform and development of the center, realize new market development and improve the management service level. New breakthroughs in economic benefits and new changes in the appearance of the center, and strive to fully complete the tasks assigned by logistics companies.

Second, the basic working ideas

The main tasks faced by our center this year are: First, deepening the system reform and mechanism transformation. The second is to fully integrate existing resources and strive to become stronger and bigger. Therefore, the focus of this year's property service center is to strengthen internal management and establish a set of scientific, standardized and complete property management procedures and rules and regulations. Second, actively create market access conditions, connect with the market as soon as possible, vigorously expand the market inside and outside the school, create better economic benefits, and realize the goal of making the enterprise stronger and bigger.

Third, the specific implementation measures

(a) to further strengthen internal management and system construction.

1. Organize, revise and supplement the existing system, and gradually improve and establish management systems and procedures suitable for property management. The key point is to straighten out the standard management mode and system between the center and the management station, as well as within each property management station, establish standardized work quality standards, and gradually integrate with the iso9000 quality standard system.

2. Improve the monitoring and evaluation system. According to the requirements of the company, formulate the detailed rules and measures for the assessment of the station level by the center, and implement the corresponding systems and organizational measures. Implement the combination of central assessment and station-level assessment. Evaluation and distribution system combining evaluation results with distribution.

3. Further improve the secondary management system of the center, and shift the management focus. Standardize and clarify the work scope and responsibilities of each station, and gradually make the secondary units become independent accounting units with independent operation, performance linkage and unified responsibilities and rights.

4. Further strengthen economic accounting, reduce expenditure and increase efficiency. After detailed calculation, the station should calculate the costs of maintenance, cleaning, office supplies, cultural construction, etc., and implement the incentive mechanism of lump sum use, saving rewards and not making up for overspending, so as to reduce operating costs.

5. Strengthen team building and improve overall quality. The center will continue to adopt the combination of introducing training and going abroad to improve the professional quality of existing personnel. At the same time, according to the requirements of logistics companies, through the combination of introduction and elimination, we will continue to introduce high-quality managers, improve the team structure and improve the cultural level. Gradually establish a professional, efficient and capable property management backbone team.

6. Strive for a "civilized apartment". According to the spirit and requirements of the document of the Provincial Department of Education, the center launched the activity of striving for "civilized apartments". Management stations with basic hardware conditions, such as Building No.6, Building No.9, 10, University Town, Textile Institute, Teachers College, etc., should make active efforts in management software and create conditions to reach the standard of "civilized apartment" within this year.

(two) to further improve the function, positive development, improve efficiency.

1, further emancipate the mind and strengthen the management concept. All management stations should actively introduce market-oriented management mechanisms and means, strengthen cultural construction and publicity investment, create an atmosphere and atmosphere of modern management, and create property management characteristics integrating management, service and education.

2. Continue to improve supporting services and improve service quality. The center formulates more flexible and preferential incentive policies to support and develop existing services, such as clothing washing and phone card agency. At the same time, a number of self-service washing machines, dryers and other equipment will be added to further expand the service market and strive for a significant increase in turnover and profits during the year compared with last year.

3. Be fully prepared and actively participate in the bidding competition of the property market in Baiyun Campus. Strive to win the new round of bidding for new teaching buildings in the second half of the year and win one point.

4. After the completion of the new dormitory and teaching building in Wujin campus in the second half of the year, actively participate in bidding activities, strive to get 1-2 points, and expand the market of Wujin campus.

5. Further strengthen market research and horizontal contact and communication with sister universities in this city, do all the preparatory work, actively participate in the property market bidding of other schools, and strive to expand the score of 1-2, so as to greatly improve the market scale, operating performance and economic benefits of the center.

Property Week Work Plan Template 5

I. Purpose:

In order to further strengthen the planning and operation management capabilities of property management companies, effectively implement the result-oriented work concept, ensure the continuous and effective operation of 4R management methods, and improve the overall work efficiency and quality of the company, these measures are formulated.

Second, the general idea:

Combine the 4R management method with the company's target management and performance appraisal, and implement the standardized operation of employees, so as to realize the standardization of the company's overall management.

Third, the scope of application:

All employees of the property management company except cleaning staff, ordering staff and grass-roots personnel.

Fourth, organization and management:

1. The centralized management department of this method is the enterprise management and customer service department of the property company;

2. The main responsibilities of the enterprise management department and the customer relations department are: to be responsible for the control of the whole operation system;

3. Responsible for organizing weekly and monthly inquiry meetings and assisting the general manager in inquiry; According to the actual situation of the company, we will constantly refine and improve the company's 4R implementation and other related systems in the implementation;

4. Management Office Director (Assistant) Responsibilities:

Check, comment and evaluate the daily results/plans and weekly results/plans of each management office;

Be responsible for the publicity and training of 4R system in management office; Assist the information specialist of the customer service department of enterprise management to do a good job in plan management; Responsible for the management of fruit fund revenue and expenditure in the management office.

Verb (abbreviation of verb) Detailed Rules for the Administration of Planned Operation (4R):

1. Requirements for formulating daily, weekly and monthly plans, achievement reports and YCYA instructions.

2. Description of weight ratio:

3. The daily results/daily plan shall be submitted before 8: 30 on the planning day; The weekly planned results shall be submitted before 9: 00 am every Saturday; Submit monthly results/plans before 25th of the current month; Failure to submit or overdue submission will be punished according to the following standards:

Note: the daily plan was not submitted on time. Those submitted before 1 1: 00 in the morning of the same day shall be regarded as late, and those submitted later shall be regarded as not submitted; If the weekly and monthly plans are not submitted on time, they should be submitted before the weekly and monthly meetings. Those that have not affected the inquiry meeting should be submitted late, and those that have affected the inquiry meeting should not be submitted.

4. Submission form requirements: all kinds of reports of directors and above of the company must be submitted in the form of electronic documents, and employees of each management office (with computers) must submit them in the form of electronic documents or employees of each management office (without computers) must submit them in writing to the information Commissioner of the department, who will enter and submit them.

5. Requirements for filling in the plan/result:

Daily, weekly and monthly plan statements must fully describe the key work of the current period, and there must be no evasion or omission. Daily plan must be broken down into weekly plan 100%, and weekly plan must be broken down into monthly plan 100%. The objective (result) description in the report must be valuable, exchangeable and quantifiable (verifiable); YCYA instructions generally emphasize important emergency or non-emergency matters to property companies or functional departments, and relevant responsible persons should complete them on time with good quality and quantity.

6. When the department head makes plans on behalf of the department, it must be the result of full communication, consultation and overall consideration with other relevant departments or personnel. The inquiry sheet meeting of the property company is a goal decomposition and plan approval meeting, and there should be no matters that should be communicated with relevant departments and leaders in advance and discussed at the meeting, which will affect the efficiency of the meeting.

7. The self-reward and punishment commitment of daily plan results and weekly plan results should be determined according to the importance of work events. In principle, the bottom line standards are as follows

8. The target plans of property management companies at all levels must be decomposed step by step. Finally, the planning matters must be clearly defined to the responsible person, and one-on-one responsibility should be established, and the upper level should be responsible for the next level; The daily, weekly and monthly plans and results of the department manager and the director of the management office are managed and assessed by the enterprise customer service department, and the employees under the assistant of each department and management office are managed and assessed by the department manager and director of the management office, and the enterprise customer service department is responsible for spot checks;

9. The target plan should make clear the influencing factors and control measures of each node, and the responsibility should go to people to ensure the smooth realization of the target plan.

10. The completion time and deadline of the target plan must take into account various objective conditions.

Once the completion time and deadline are determined, they shall not be changed in principle, so as not to lead to the disorder of the work plan chain of the whole company.

1 1. If resources are needed to complete the work plan, it must be clearly stated. If the work that needs the support of other departments is not included in the work plan of this department (except daily work), the work plan of this department should be changed immediately and the missing items should be supplemented.

12. Managers with subordinates must check the completion of their direct subordinates' work plans every week, and make comments, guidance, rewards and punishments in time: direct superiors must comment on their direct subordinates' weekly plans and daily plans of their employees at least once a day. Those who do not comment will be fined 5 yuan/person 247; ; The company will impose a fine of at least 10 yuan/time on the management personnel who seriously neglect their duties during the implementation of 4R.

13. The company must hold a weekly inquiry meeting every week (Saturday) and a monthly planning and summary meeting every month (Saturday of the last week of the month) to check and summarize the completion of the previous work, determine the assessment results and approve the work plan for next month. The unfinished work in the early stage is included in the next plan or YCYA instruction list.

14. After the monthly assessment results of the personnel above the supervisor level are determined by the general manager (or vice president), the administrative personnel department shall make records and issue them after the vice president signs and approves them.

15. All employees who fail to complete the plan must pay the fine in time, and the enterprise management and customer service department will double the fine every week and deduct it from the monthly bonus.

16. The property management company will set up an "Executive Star" department award every month to reward 200 yuan for the best department/management office that implements the monthly plan management.

17. Template:

17. 1 daily result/daily plan:

17.2 Weekly Results/Weekly Plan Template:

17.3 month plan template:

Property Week Work Plan Template 6

I. Security management

1, do a good job of public security management in the community and maintain good public security order.

2, learning rules and regulations and job responsibilities, especially the training of new players. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.

3. Strengthen the construction of the internal strength echelon of the department and strive to cultivate the backbone.

4, do a good job of fire safety in the community, and strive to achieve no fire safety accidents throughout the year.

5, strengthen military training, in 20__ years, make the overall military quality of department employees get a qualitative improvement.

6. Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.

Second, the engineering maintenance management

1. Manage, repair and maintain the operation of electrical, water supply and drainage, fire fighting, intercom monitoring and public facilities in the whole community to ensure the normal work of various facilities in the community.

2. Strengthen the supervision and management of decoration households.

3. Provide paid services for the owners.

Third, the management of environmental sanitation.

1, environmental sanitation, according to the actual situation of the community, we should strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.

2. Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.

3. Require the cleaning department to comply with the requirements of the developer.

Fourth, customer service management.

1, continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.

2. Further improve the level of property charges to ensure that the charging rate reaches about 96%.

3, closely cooperate with the work of various departments, timely and properly handle the owner's disputes and opinions and suggestions.

4. Improve the customer service system and process, and the department basically realizes institutionalized management.

5. Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.

Five, improve the daily management of the management office

Carry out convenience work, improve owner's satisfaction, standardize daily work by system, improve community public security, transportation, greening, and maintenance of public facilities and equipment to satisfy owners, vigorously carry out paid services such as domestic cleaning service, garden maintenance, and water and electricity maintenance, and increase diversified operating income of the management office while providing quality services for owners.

Six, according to the company's annual plan, to create a civilized and harmonious community.

According to the company's annual management work plan, the focus of work in 20xx years is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by relevant state and municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.

In 20xx, Shu Ming Property Management Office of Yindu will take a pragmatic attitude towards property service, take the first-class property management level of Donghu Property Management Company and the overall working policy of the company as the direction, focus on the key work of developers, complete various tasks and assessment indicators with good quality and quantity, serve the owners wholeheartedly, and achieve good results in improving service quality.

Property Week Work Plan Template 7

Starting from unity, Vientiane will be renewed. The new year is about to begin, and the comprehensive customer service department is also facing a brand-new environment and test. According to our own situation, we make the following work plan:

1, focusing on customers, and vigorously improving service quality.

1. 1 Seek and create opportunities to strengthen communication with customers in various forms, such as home visits, customer satisfaction surveys, letters and documents, and interactions during festivals. Grasp the customer's information immediately, grasp the customer's needs, do our best to meet the customer's needs and provide customers with high value-added services. Improve customer satisfaction.

1.2 Use the service desk management software to pay attention to the collection, analysis and comparison of customer information; Respond immediately according to customer feedback.

1.3 take customers as the center and improve business processes and operating procedures.

1.4 Promote and expand, give play to the function of "caring housekeeper group", so that each member can really "stick together" with customers and solve problems for customers immediately.

1.5 standardizes, strengthens and refines the courtesy and warm service of customer service staff.

2. Fully cooperate with government agencies and do a good job in public services.

2. 1 Immediately publicize, communicate and implement relevant laws and regulations of government departments.

2.2 We will, as always, fully cooperate, support and implement the policy instructions of governments at all levels and play our due role.

3. Strictly control outsourcers to ensure good quality.

3. 1 Use the "monthly meeting" system of outsourcers to further strengthen the quality control and management of outsourcers' services. Find the problem and let it be rectified within a time limit. The management of foreign contractors has formed a "strict, detailed and practical" work style.

3.2 For one-time outsourcing service activities such as "external wall cleaning", assign special personnel to follow up, find problems, let them be rectified immediately, and strictly control the quality.

4, smooth communication platform, do a good job of publicity.

4. 1 Give full play to the role of the bridge and window of the bulletin board, update and enrich the information on the bulletin board immediately, and release the relevant management information, service information and external information of the project department to the owner immediately.

4.2 fully display and establish a good image of the property department to customers.

4.3 For the problems that the owners are generally concerned about, use the publicity column to release them to the owners in the form of special topics.

4.4 Further smooth and broaden the communication channels with the owners.

5. Strengthen staff training and improve staff quality.

5. 1 Based on the training schedule, focus on training customer service personnel in "service awareness, polite hospitality, case analysis", etc., and comprehensively improve the comprehensive quality of customer service personnel.

5.2 Develop various forms of new courseware and increase the training of new topics and new ideas; Broaden the training form.

5.3 Pay attention to the effect verification and evaluation after training, and finally achieve the purpose of improving service quality.

6. Strengthen internal management and implement quality system requirements.

6. 1 strengthen the inspection of the implementation of the five-routine law, so that every employee can master it skillfully and effectively apply it to work.

6.2 Improve the management methods of electronic files and document files; Clarify the relevant systems and management processes of file management; Binding some emergency plans, schemes, procedures, processes, etc. Into an independent book.

6.3 Strengthen the management of front desk service and employee discipline.

6.4 Effective use of ISO 900 1-a management tools, scientific management, standardization of each service process and service details, recording and retaining effective data, and improving service quality.

6.5 Strengthen the implementation and supervision of various plans and processes.

7. Strive to improve and follow up in time.

7. 1 Continue to do a good job in garbage sorting and strive to become an "excellent demonstration park for garbage sorting in Beijing".

7.2 Take precautions against Hyphantria cunea in advance to prevent Hyphantria cunea from flooding in the park and causing losses to the park and the company.

7.3 Strive to create a "garden-style unit" and do related work well.

7.4 Management emphasizes people-oriented, emotional people, emotional people and emotional parks, and strives to build harmonious parks and emotional parks.

Under the leadership of Perfect Time Project Department, the customer service department will continue to assist the project department to complete the company's indicators, strengthen communication with the owners, improve service quality, and make continuous efforts to carry forward the essence of property management.