3 service management work plan

# Planning # Introduction Work plan is an arrangement of important work to be done in the future, which has strong direction and guidance and is one of the planned styles of applied writing. The following is the service management work plan compiled by KaoNet. Welcome to read!

1. Service Management Work Plan

In order to further innovate community management and service methods, improve service network, activate community resources, strengthen service functions and improve work efficiency. According to the principle of people-oriented and serving the people in community grid management, and in order to establish a fast and effective community grid management mechanism, this implementation plan is formulated in combination with the reality of xxx community. I. Guiding ideology

By improving the unit responsibility system and grid management, a three-level grid management system of districts, streets and communities will be established, and an important platform for residents' self-management, self-service, self-education and self-supervision will be realized through unit management, and community work will be standardized, standardized, gridded, refined and scientific through grid management.

Second, the basic principles

According to the principle of compartmentalization and territorial management, a management grid of "horizontal to edge and vertical to the end" is formed in the community, and a long-term management system of "criss-crossing, sub-contracting, comprehensive coverage, graded management, graded responsibility and grid to the end" is constructed, and a multi-functional supervision network and a working mechanism with clear powers and responsibilities, clear tasks, standardized processes and flexible operation are established.

Three, divide the grid, clear grid responsible person.

According to the requirements of "geographical layout, equal tasks, convenient management and clear definition" and the actual situation of the community, the community is divided into two types of seven units: self-management type and unit type, in which the self-management type (the former self-built housing area of Team 1 and Team 5 in Liudaowan Village) is led by the community unit leader, and the community police are responsible for all the work in the grid. The unit type is (Longrun Jincheng, Wolong A and B Districts, Liyun Community, Grand Hyatt Building). Unit leaders and community police take the lead in contacting the property and unit leaders in each residential area to provide various services for residents through property services and community assistance.

Fourth, the overall goal

By innovating community management mechanism and practice, we will establish a scientific division of labor and efficient cooperation mechanism. Work operation mechanism, standardize the supervision and assessment mechanism, and realize the flattening, spiritualization, informationization, full coverage and all-weather zero-distance service of community management and service.

Verb (abbreviation of verb) distribution of personnel strength

According to the grid management mode, the community secretary Zhang is the team leader, the community director is the deputy team leader, and the members of the two committees of the community are the community units and the grid management leading group. Responsible for overall coordination and system management of grid management, and overall implementation and mediation of various grid comprehensive affairs. A four-level management mechanism of "secretary (director)-district head-contractor-lane builder" was constructed. On the basis of scientific and reasonable grid management implementation plan, in order to implement the responsibility system, ensure the smooth development of all work and maintain the stability of the jurisdiction, X Liudao Bay has established and improved the grid management system and refined the grid management mode, so that all work can be carried out orderly and smoothly. According to the characteristics of the community, the team leader and the district police are responsible for the work of seven units. Each group is assigned a number of staff, and the team leader arranges the daily work in a unified way, that is, "the team members are responsible for the team leader, and the team leader is responsible for the community secretary", so as to achieve seamless and full coverage of community grid management.

Responsibilities and tasks of intransitive verbs at all levels

According to the allocation and division of labor of grid management personnel, the job responsibilities and tasks of personnel at all levels are defined.

(1) Responsibilities of the Secretary

Community secretaries perform their respective duties, work out a grid-based maintenance management plan, organize its implementation, convey street-related documents to community leaders in charge and village cadres, arrange relevant specific implementation measures for leaders in charge, hold a judgment and analysis meeting, listen to the work of each household, understand the existing difficulties and problems, and make arrangements for the next step.

(B) grid team leader's responsibilities

The grid leader is the first person in charge of grid management, responsible for implementing the work arrangement of the community secretary, assisting the secretary to carry out various tasks, implementing the management plan according to the grid maintenance work, and making scientific and reasonable arrangements. Manage each household area separately, solve the feedback problems of household cadres and the situation in the jurisdiction in time, and report the problems that cannot be solved to the community secretary in time for research and solution.

VII. Contact and communication

Community workers keep communication tools open 24 hours as needed. When problems are found, the grid leaders will inform the community secretary at the first time, and the community secretary will deal with them in time and report them to the street according to the actual situation. The information exchange between grids forms a linkage mechanism, and the neighboring grids of a grid arrive at the first time to assist in processing after receiving the notice.

2. Service management work plan

Community is the foundation and support of urban management, and strengthening community work is the core issue to improve the level of urban management. At present, with the further acceleration of urbanization in China, the contradiction between urban management and urban construction has become increasingly prominent, and the management system problems faced by community work need to be improved urgently. In order to strengthen community service management, create a good social security and stable environment, and promote the unity, progress and prosperity of all ethnic groups, this plan is formulated in combination with the actual situation of our town. I. Work objectives

In accordance with the overall requirements of building a harmonious socialist society, with the aim of serving community residents, with the main line of strengthening various measures for comprehensive management of social security in residential quarters and the long-term stability of the community as the core, we will comprehensively promote the construction of community service management system, further implement preventive measures for social security, resolve contradictions and disputes, improve public services, ensure the safety of residents' lives and property and social stability, and create a harmonious, stable, civilized and safe living environment for all ethnic groups in our town.

Second, the management system and functions and responsibilities

In order to ensure that social service management does not leave a dead angle horizontally and vertically, we should give full play to community grid management without breaking the original level, upgrade files on the original basis, and mobilize all departments and members who can participate to complete community service management at the same time.

(a) the establishment of the town community management work leading group, headed by the deputy county magistrate in charge of maintaining stability, the town party secretary as the deputy head, and the principal responsible persons of relevant departments as members. Set up a social service management office in the town, and implement 2-3 people to be responsible for community management (public welfare posts). The office is located in the town government. Under the unified leadership of the town party Committee and government, the work is carried out under the specific guidance of the deputy secretary in charge of maintaining stability in the town.

Main responsibilities: leading community service management, arranging and deploying comprehensive management of social security, improvement of community environment, investigation and mediation of contradictions and disputes, management of foreign population, implementing control measures for key personnel, and collecting and verifying intelligence information reported by the community. Solve social contradictions and disputes that cannot be solved by lower management departments and implement the policy of benefiting the people. And the comprehensive management office, community office, grid staff and safety personnel of member units are assessed by objectives.

Main person in charge: secretary of the town party Committee and mayor.

(two) the establishment of community service management station, equipped with 1-2 staff, served by community cadres. Under the leadership of the town party committee and government, its work carries out the specific arrangement and deployment of the work in this area and the management guidance of the grid staff, and is responsible for solving the contradictions and disputes among the masses in the grid, collecting, sorting out and reporting social conditions and public opinions; Organize the "grid staff" and information personnel of government agencies and units to carry out their work, and be responsible for guiding the "grid staff" and information personnel of government agencies and units to carry out corresponding social management and various security work.

The establishment of county and town security companies is mainly responsible for the recruitment, training and management of security personnel in community units and residential areas.

Principal responsible persons: Party committee secretaries and community directors of the two communities.

(3) The 17 grid divided by grid construction is equipped with 27 grid administrators (public welfare posts). Under the leadership and guidance of the community service management station, the "grid administrator" is responsible for the patrol work of each grid, the registration of foreign personnel, the collection and reporting of intelligence information and the emergency work of the masses.

Each community is equipped with 2 business card policemen and 4 assistant policemen. Cooperate with grid operators in public security patrol and law enforcement.

Main person in charge: the person in charge of the Public Security Bureau and the grid worker.

community management

1, unit guard system. According to the requirements of each unit, the security company sends security personnel to be responsible for the registration of personnel and vehicles entering and leaving the unit, night patrol and so on. Responsible for reporting potential safety hazards to the unit and actively proposing rectification opinions.

The main leaders of each unit are the main persons in charge of the comprehensive management of social security in this unit, and the unit information officer cooperates with the doorman to report the relevant situation and work development of this unit to the grid personnel.

Principal responsible person: Principal responsible persons of all units and security companies.

2. Residential area. According to the unit management, the community realizes the guard system; Other residential areas are divided into 17 residents' autonomy groups, with 17 leader, who is responsible for public security patrol, social conditions and public opinion collection and reporting, foreign personnel registration, etc., so as to realize residents' autonomy.

Principal responsible persons: community neighborhood committees and security companies.

Three. job objective

By paying attention to people's livelihood, improving the satisfaction of serving the masses and improving the happiness index of residents, we can know the population, public security, stability and quality of life in time. Help coordinate and solve hot and difficult issues that the masses care about; Lead and mobilize the masses to actively carry out the work of creating peace and safeguard social and political stability in the region.

Fourth, the job requirements

All member units, police stations, communities and commercial companies in comprehensive management should fully understand the importance of community management, earnestly strengthen organizational leadership, regard community management as an important infrastructure work to ensure stability and development, take solving problems that seriously affect residents' safety as the focus of management work, take solving social security problems as a strategic task to achieve long-term stability, formulate targeted short-term rectification measures and long-term work plans, and persevere to achieve practical results. Under the leadership of the town party Committee, the community party Committee organizes and leads all branches in the jurisdiction and arranges the community management work of this grid; Organize party member Service Team to provide services in science and technology, law, health care and training for community residents.

Verb (abbreviation of verb) financial guarantee

In order to advance the work smoothly, integrate the public welfare fund and other funds, appropriately raise the subsidy standard for "grid workers", and complete the necessities of life such as clothing and equipment required by the community management team, it is necessary to make a good budget and strictly control to ensure the relative stability of the community management team.

Sixth, strengthen supervision and assessment.

1, clear responsibility. Refine the responsibilities and tasks of different levels of responsibility subjects such as unit departments, police, grid and community, complement each other's advantages as much as possible, leave no gaps in work, and turn "soft tasks" into "hard indicators".

2. Pay close attention to implementation. It is necessary to strengthen daily work and supervision. As the main body of responsibility, it should be implemented in an orderly manner according to the requirements of the plan and its own tasks. Through community management, all grids, communities and streets should further strengthen system construction, strengthen community security management, improve the construction of hardware facilities and establish a long-term working mechanism.

3. Strengthen evaluation and rewards and punishments. It is necessary to formulate practical and operable methods of assessment and reward and punishment for community management, and through the effective lever of assessment and reward and punishment, we can achieve the task of improving our work and achieving the set goals.

3. Service management work plan

1. Work objective: focus on accelerating the construction of modern cities and meeting the travel needs of the general public, focus on creating "civilized public transport, image public transport and satisfactory public transport", fully implement the public transport priority development strategy, adhere to both hardware construction and public transport industry management, make every effort to improve social satisfaction, and strive to provide fast, comfortable, safe, convenient and high-quality public transport services for people's travel.

Second, the focus of work

(A) the implementation of public transport priority policy, optimize the public transport environment.

1. Complete the revision of special urban public transport planning.

2, the implementation of the provincial city public * * * traffic passenger service specification.

3. Accelerate the pace of public transport infrastructure construction, and implement the expansion of the South Station Transfer Center, the start of the West Station Transfer Center, and the demolition of the South Gate of the North Station Transfer Center. The municipal key project management office arranges the implementation of public transport infrastructure construction projects year by year.

4. Actively create conditions to plan and set bus lanes in some sections.

(2) Establish compensation and subsidy mechanisms to promote the healthy development of public transport.

1. Establish a policy-based loss compensation mechanism. Urban public transport enterprises will be compensated for the expenses of free rides and preferential fares for students over 70 years old, servicemen, disabled soldiers, disabled policemen and blind people.

2. Establish a subsidy mechanism for operating losses. Give appropriate subsidies to urban public transport enterprises to open up new lines, dark lines and night shift lines.

(3) Improve public transport quality service and standardize civilized driving order.

1, and gradually improve the transportation structure. Since, we have accelerated the pace of upgrading public transport vehicles, promoted energy conservation and emission reduction, rectified and updated public transport vehicles that are overdue or whose emissions are not up to standard in batches, comprehensively improved vehicle safety performance, put an end to "sick vehicles" in operation, and reduced vehicle safety accidents.

2, vigorously improve the appearance of the car. Strengthen the maintenance and repair of the car body, strictly control the advertising settings of the car body, and ensure that the car body is in good condition and the facilities in the car are complete and tidy.

3. Continuously improve civilized service. In-depth development of "smile service, warm traffic" civilization creation activities, and strive to create a number of urban public transport quality lines, and comprehensively enhance the brand image of urban public transport window.

(4) Effectively strengthen industry supervision and establish a long-term service mechanism.

1. Carry out special rectification actions for bus operation order. We will carry out special rectification actions around speeding, running red lights, stopping and misplacing, and pickpocketing in cars to further standardize the operation order.

2. Carry out safety production supervision. Formulate the monthly report system of traffic accidents of public transport enterprises and the monthly inspection system of safety production management, focusing on the establishment of safety production system of public transport enterprises, the implementation of safety production education and training, the vehicle maintenance account and the implementation of relevant systems of public transport safety production.

3, according to the "provincial city bus * * * passenger service standards" and comprehensive evaluation rules, the selection of bus civilized lines and advanced units.

4. Accelerate the informatization and intelligent construction of urban public transport industry, explore the establishment of a long-term service mechanism for public transport industry, and strive to provide more efficient, convenient and high-quality public transport services for the general public.

(5) Deepen reform and establish a good operating mechanism.

Reform the investment and financing system, explore diversified investment channels, encourage social capital or corporate enterprises with economic strength to participate in the investment, construction and operation of urban public transport in the form of joint venture, cooperation or entrusted operation on the basis of public financial investment, and form a pattern of state-led, multi-party participation, scale operation, orderly competition and quality service through the implementation of the franchise system.

Third, job responsibilities

(1) Municipal Transportation Department (Municipal Transportation Bureau, Transportation Management Office, Passenger Transport Management Office)

Conscientiously perform the planning, construction and supervision duties of the urban public transport industry, and be responsible for the revision of the Special Plan for Urban Public Transport; Responsible for the implementation and supervision of the service standards of public transport industry; Urge bus companies to update their vehicles and continuously improve their quality; Responsible for the construction of urban bus intelligent dispatching command center; Responsible for the management and rectification of bus stations, strengthen the inspection of vehicle technical facilities, improve the implementation of vehicle maintenance mechanism and improve the bus operation environment; Responsible for formulating the performance appraisal system of public transport enterprises and employees, and mobilizing the enthusiasm of employees to participate in the creation activities; Responsible for guiding the creation of spiritual civilization in the public transport industry, cultivating and excavating advanced models, and creating a good atmosphere for creation.

(two) the municipal construction planning department (Municipal Housing Construction Committee, Municipal Planning Bureau)

Responsible for coordinating with the municipal transportation department to complete the revision of the special plan for urban public transport, organize the implementation of the undertaken public transport infrastructure construction projects and the setting of bus lanes, and ensure that public transport infrastructure and urban construction are planned, implemented and put into use simultaneously.

(3) Municipal Development and Reform Department (Municipal Development and Reform Commission)

According to the overall urban planning, the development strategy and medium-and long-term development plan of urban public transport are put forward. Regularly analyze the development situation of urban public transport, comprehensively use various economic means, and publicize various policies and suggestions for the development of public transport.

(four) the municipal public security department (traffic police detachment, special police detachment and bus station of the Municipal Public Security Bureau)

Responsible for the supervision and rectification of traffic violations of public transport vehicles, and effectively improve the level of public transport safety management; Responsible for improving the public security environment of public transport vehicles, severely crack down on illegal acts that hinder the normal operation of public transport and endanger public transport safety, and make every effort to create a good public security environment for public transport operations.

(5) Municipal Finance Department (Municipal Finance Bureau)

Responsible for establishing a financial compensation subsidy guarantee mechanism that gives priority to the development of public transport, proposing financial compensation subsidies and budget schemes for public transport policy losses, vehicle renewal, infrastructure construction and other projects, examining and allocating budgets related to improving urban public transport services, and supervising and inspecting the use of funds.

Fourth, the timing.

Urban bus upgrade service will be arranged for about 5 years (xx -XX) and implemented in three stages.

The first stage, the year of starting a business (xx years)

1. Complete the revision of Urban Public Transport Professional Planning. (Responsible unit: Municipal Transportation Bureau)

2. Strengthen industry management and improve service quality. In-depth development of "smile service, warm traffic" civilization creation activities, scientific norms of the bus industry driving order, car appearance and service behavior. In the bus industry, we will carry out the safety model competition of "creating first-class service and striving for safety" and strive to improve the bus service level and safe driving ability. (Responsible unit: Municipal Transportation Bureau)

3. Carry out special rectification actions for bus operation order around speeding, running red lights, disorderly stopping and misplacing, and pickpocketing in cars. (Responsible units: Traffic Police Detachment, Special Police Detachment and Bus Police Station of the Municipal Public Security Bureau)

4. Update 50 low-carbon and environmentally-friendly bus vehicles (30 state-owned bus companies and 20 private bus companies). (Responsible units: Municipal Finance Bureau and Municipal Transportation Bureau)

5. Accelerate the construction of public transport infrastructure and build 72 bus stops and bus shelters at the same time. (Responsible unit: Municipal Commission of Housing and Urban-Rural Development, Municipal Transportation Bureau)

The second stage, standard year (xx years -XX years)

1, implement the provincial city public * * * traffic passenger service specification. (Responsible unit: Municipal Transportation Bureau)

2. Focus on cultivating a number of brand lines and advanced models, promote the work system of bus line responsibility contact points in the bus industry, further standardize industry management, change work style, enhance service awareness, and comprehensively improve people's satisfaction. (Responsible unit: Municipal Transportation Bureau)

3, gradually establish a modern public transport enterprise management system, improve the public transport industry incentives, assessment, standardized management and other related systems. (Responsible unit: Municipal Transportation Bureau)

4. Focusing on speeding, running red lights, littering, car pickpocketing and other issues, further carry out special rectification actions for bus operation order. (Responsible units: Traffic Police Detachment, Special Police Detachment and Bus Police Station of the Municipal Public Security Bureau)

5. Update 76 low-carbon and environmentally-friendly public transport vehicles. (Responsible units: Municipal Finance Bureau and Municipal Transportation Bureau)

6. Accelerate the construction of public transport infrastructure, build 100 harbor platform, build the first and last stations of 10 according to public transport planning, and improve the supporting construction of public transport facilities; According to the needs of public transport planning and urban development, the public transport hub station will be built in time. (Responsible unit: Municipal Commission of Housing and Urban-Rural Development, Municipal Transportation Bureau)

The third stage, promotion year (xx years -XX years)

1, construction of urban public transport intelligent dispatching command center. (Responsible unit: Municipal Transportation Bureau)

2. Establish a long-term supervision and management mechanism such as speeding, running red lights, parking at will, and pickpocketing in the car to further standardize the order of bus operation. (Responsible units: Traffic Police Detachment, Special Police Detachment and Bus Police Station of the Municipal Public Security Bureau)

3. Update 54 low-carbon and environmentally-friendly public transport vehicles. (Responsible units: Municipal Finance Bureau and Municipal Transportation Bureau)

4. Accelerate the pace of public transport infrastructure construction, build 50 harbor-style platforms, build the first and last stations of 10 according to the public transport planning, and improve the supporting construction of public transport facilities. (Responsible unit: Municipal Commission of Housing and Urban-Rural Development, Municipal Transportation Bureau)

5. Set bus lanes and designated bus priority crossings on major urban roads. (Responsible unit: Municipal Commission of Housing and Urban-Rural Development, Municipal Transportation Bureau)

Verb (short for verb) financing

In accordance with the principle of "combining subsidies with enterprise self-financing", raise funds for urban public transport respectively according to the following six different investment and use directions.

(a) the funds needed for public transport planning are arranged by the municipal finance.

(two) public transport infrastructure construction funds into the city's key projects.

(3) Sources of funds for vehicle renewal. The bus must be updated after 8 years of operation, and it is encouraged to update in advance. The vehicle renewal funds of state-owned public transport enterprises and private public transport enterprises are all self-raised. According to the vehicle renewal plan issued by the government, the municipal finance will increase the state-owned capital of the municipal public transport corporation by 30% of the price of newly purchased vehicles every year, and then gradually increase the investment according to the financial situation.

(4) Since, all new lines have been operated by state-owned buses, and the funds needed to increase vehicles are given by the municipal finance to appropriately increase state-owned capital.

(five) the expenses incurred by urban public transport enterprises for the elderly over 70 years of age, active servicemen, disabled soldiers, disabled police and blind people to ride free of charge and preferential student tickets shall be compensated by the municipal finance; The municipal finance will give appropriate subsidies to the operating losses caused by newly opened lines, hidden lines and night shift lines of urban public transport enterprises.

(six) the construction of urban bus intelligent dispatching command center, the funds required by the municipal government to co-ordinate arrangements.