How to write the reflection on corporate culture?

Experience of learning enterprise culture

A brand-new corporate culture has been published. As a newcomer to the internet, I have a clearer understanding of the company's positioning, goals, direction and development ideas. One person can't create culture, and nothing can form culture. The new network culture cares about everyone and everything. While studying corporate culture, I have some feelings about management and team.

However, there are also some practices that are not in line with the spirit of corporate culture in practical work. Let me talk about my views here.

On the coordination among departments.

Our customer service department often contacts the transportation management, finance and qualification groups. I found that in the collaborative work of departments, we often encounter situations such as poor attitude, slow speed, complicated and changeable processes, and fragmented work, which leads to an invisible wall between different departments. For example, once again, I want to apply for renewal in the customer's office temporarily, and I go to the finance department to issue an invoice, but the premise of issuing an invoice is that the order has been reviewed, and the finance department of the customer head office reports the promotion fee once a month. If I miss it, it will be next month. I went to the transportation management department to explain the communication failure on hi, but they said that I kept going up to urge the bill, which was very incomprehensible.

It is suggested that an emergency mechanism should be established to incorporate such situations into the emergency process to protect the interests of customers. Cross-departmental work is normal. If communication barriers are not broken, it will affect the work efficiency and operation speed of the whole company.

Definition of job responsibilities.

At the last company customer appreciation meeting, one of my customers agreed to renew the fee and signed a renewal contract at that time. I took the contract and went to the shopkeeper to apply for a gift. The shopkeeper insisted that my contract amount was temporarily written by myself and was not true. Refusing to give me a gift made my work very passive, and it took me some trouble to solve it later. I think the job of finance is to confirm the contract immediately after seeing it. If the contract is false, the consequences should be borne by me. If I handed in the contract and he didn't confirm it, it was because he didn't understand his job responsibilities.

It is suggested that the company clarify the scope of responsibilities of each post, and the employees should be very clear about what they should do, and should not influence the normal work of each department with their own subjective judgment.

On the continuity and stability of corporate policies.

The company's renewal policy is often interrupted without reason, or the gift level is changed. As an effective way for our customer service to do a good job in customer relations, gifts are highly valued by some customers. Often we confirm the gift with the customer before renewing the fee, but the policy has changed after the customer pays the money, so we can't explain it to the customer. On the one hand, it affects the image of customer service in customers' minds, and it also hinders our work progress.

It is suggested to strengthen the stability and continuity of company policies and fully demonstrate them. Frequently changing orders, leading to the front-line personnel can not correctly understand and execute. Not only can't achieve the set goals, but also affect the company's external image.

A brand-new corporate culture has been released, requiring all employees of the company to study and understand deeply and practice the requirements of corporate culture in their daily work. The blueprint has been drawn and the horn has sounded. I will make more contributions to the new development tide of the company!

No.5 basil