What should I do if my online shopping rights are damaged?

Nowadays, many people with developed networks want to do online shopping. When doing online shopping, try to choose a big platform, so as to better protect your rights and interests. If your online shopping rights are damaged, you can defend your rights. So, how to protect your online shopping rights? Let's take a closer look.

First, how to protect the rights and interests of online shopping?

First of all, online shopping consumers also enjoy seven days of no reason to return. After the new "Consumer Protection Law" came into effect, it was clearly stipulated that online shopping consumers were dissatisfied with the goods they received and enjoyed seven days without reason to return them. In addition, the owner's statement that "all the goods sold will not be returned" is aimed at limiting consumers' rights, reducing or exempting operators' responsibilities and aggravating consumers' responsibilities. It is a "overlord clause" and is invalid.

Secondly, screenshots of chat records can be used as evidence. In the online shopping consumer dispute rights protection, many consumers often can't accurately obtain the basic information of the seller. Once a dispute occurs, if there are accidents such as the closure of online stores, it will bring great trouble to rights protection. Therefore, when shopping online, consumers can get as much information as possible about the seller's real identity, address and so on through chat tools such as Want Want. In particular, chat records can be saved by screen capture, which can also be used as effective evidence in case of disputes. In addition, there is usually an invoice in the package, which can be used as a sales voucher. Pay attention to preservation. Once the goods are damaged, if the seller refuses to pay compensation, the buyer can also claim compensation through the online trading platform in time.

Finally, try not to buy valuables online. If it is really necessary, you must ask for an invoice, so you can complain about rights protection if you have any questions. When shopping online, you should try to choose a safe third-party payment method to avoid offline transactions; Pay attention to save all kinds of bills, orders and other transaction vouchers.

Second, can online shopping quality problems require the website to pay first?

You can negotiate with the merchant.

Generally speaking, there is a process. Afraid the buyer won't return it. So I won't pay my salary first.

You can apply for a return in the background of the website and choose the quality problem (the merchants with quality problems bear the round-trip freight). Then after the merchant agrees to return the goods, the buyer contacts the courier company to return the goods. Go to the website to fill in the return order number. After the merchant signs for the return, he can contact the merchant for a refund.

Remember: some merchants let buyers choose seven days for no reason to apply, ignore them and choose quality problems directly. Only when the quality problem is applied, the merchant is obliged to bear the round-trip freight.

If it is Taobao, you have the right to make quick claims when you reach the level, and you can pay first and then return the goods.

Third, how to obtain evidence for the double eleven online shopping disputes

1. Keep the screenshot of the office card and order information registered in the account.

In online shopping, it often happens that the online name is purchased anonymously, and the order does not match the actual consignee. In fact, online orders are important evidence to prove the establishment of the contractual relationship between the two parties. Consumers should properly keep online account registration information and personal order information, take screenshots in time, and notarize when necessary.

Electronic evidence such as screenshots of web pages plays an important role in online shopping, which requires that the invoices issued by online stores should be real names, and the express orders delivered by merchants should also be carefully kept. In addition, if some advertising slogans in the merchant's online shop involve false propaganda, consumers should also take screenshots in time to keep the certificate and notarize it if necessary.

2. You can directly sue and enter the appraisal procedure as soon as possible.

Since the products need to be confirmed by the merchants and the testing institutions need to be approved by the merchants, consumers can directly go to court to sue and enter the appraisal procedure as soon as possible after discovering the quality problems of the products. Unilateral inspection wastes resources and brings litigation, which will only get twice the result with half the effort.

3. Preserve relevant evidence according to the burden of proof.

The above is a detailed introduction of how to protect the rights and interests of online shopping. According to the relevant provisions of the law, consumers can defend their rights if their rights and interests are damaged, and they can keep relevant evidence in time to defend their rights. If you have any legal problems, please consult a professional lawyer, and we will serve you wholeheartedly.