Speech on high-quality and civilized service deeds of banks

Just as they promised, the employees of XX branch have become "caring people" for customers

During the 100-day savings competition in the first half of XX, she It also mobilized all employees of the firm to comprehensively collect savings. Taking advantage of our bank's province-wide advantage of free deposits and withdrawals, we mobilized all employees to visit merchants one by one to promote the bank, opened more than 100 savings passbook accounts for customers from other districts and counties doing business locally, and attracted 200 deposits. More than 10,000 yuan. She was busy with work during the day, so she used her evening time to make phone calls, ask for connections, find acquaintances to use their own conditions, and carry out various marketing activities through various channels, in order to vigorously expand the deposit business of the branch. I remember how many times she and her colleagues went to the company to collect payments, but she and her colleagues were too busy to eat; how many times they talked so hard that their shoes were damaged in order to win a big customer; how many holidays they worked overtime and failed to communicate with each other; Family reunion. But she said that although it was all very hard, she felt particularly fulfilled and happy every time she saw satisfied smiles on customers' faces and the branch's deposits rising steadily.

She loves her work and likes to see the expressions of clients coming with expectations and leaving with satisfaction; she likes to see clients’ surprises when they get unexpected gains under their suggestions; she is satisfied with the results of adhering to principles. The sense of accomplishment after the interests of the bank and customers are protected. Exchange of sincere service for customers' true feelings makes her work vivid and colorful!

Practice skills to improve efficiency

In today's fierce competition in the financial market, in addition to strengthening one's own theory In addition to quality and professionalism, as a front-line employee of an outlet, if you don’t have strong business skills, you won’t be able to do your job well. Therefore, Gan Jianfang attaches great importance to improving the level of business skills. Only by mastering proficient business skills can we be handy at work and better provide customers with convenient, fast and accurate services; can we improve work efficiency and win the trust of customers. After arriving at the XX branch, she often organized employees to practice hard and practice their skills in the evening and spare time.

Finally, "hard work pays off". In this year's business skills test organized by the provincial branch, the proficiency rate of the branch reached 100. She herself has also achieved "Level One Expert in Chinese Article Entry" for three consecutive years. He has repeatedly won the good results of "Level 2 Expert in Savings Summons Entry", "Level 3 Expert in Calculator" and "Level 2 Expert in Retail Comprehensive Business".

During the 8 years of working at the Bank of China, ×× has always maintained a good working condition and has strict requirements on himself as a qualified Bank of China employee. Based on your own job, concentrate on studying business skills so that you can quietly dedicate your youth in an ordinary position and shine a light and enthusiasm on the cause of Bank of China. As a director of a branch office and a party activist, she always sets an example and strictly demands herself according to the standards of a party member, making herself a role model for employees. She said: "When I chose Bank of China, I chose my career and dedicated my youth to the cause of Bank of China. I have no regrets.